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Taxpayer Advocate Service Level Agreements (SLAs)

TAS-Service Level Agreement between Taxpayer Advocate and Appeals
The Taxpayer Advocate Service and Appeals established a Service Level Agreement effective 9/1/2005. The agreement sets forth the manner and timeframe in which Appeals will receive, acknowledge, and resolve taxpayer cases referred to Appeals.

TAS-Service Level Agreement between Taxpayer Advocate and Criminal Investigation
The Taxpayer Advocate Service and Criminal Investigations (CI) established a Service Level Agreement effective 12/1/2008. The agreement sets forth the manner and timeframe in which CI will receive, acknowledge, and resolve taxpayer cases referred to CI.

TAS Service Level Agreement between Taxpayer Advocate and Large Business and International
The Taxpayer Advocate Service and Large Business and International (LB&I) established a Service Level Agreement effective 05/19/09. The agreement sets forth the manner and timeframe in which LB&I will receive, acknowledge, and resolve taxpayer cases referred to LB&I.

TAS-Service Level Agreement between Taxpayer Advocate and Small Business Self Employed
The Taxpayer Advocate Service and SB/SE established a Service Level Agreement effective 5/30/2011. The agreement sets forth the manner and timeframe in which SB/SE will receive, acknowledge, and resolve taxpayer cases referred to SB/SE.

TAS-Service Level Agreement between Taxpayer Advocate and TEGE
The Taxpayer Advocate Service and TEGE established a Service Level Agreement effective 5/29/2009. The agreement sets forth the manner and timeframe in which TEGE will receive, acknowledge, and resolve taxpayer cases referred to TEGE.

TAS-Service Level Agreement between Taxpayer Advocate and Wage and Investment
The Taxpayer Advocate Service and W&I established a Service Level Agreement effective 2/1/2008. The agreement sets forth the manner and timeframe in which W&I will receive, acknowledge, and resolve taxpayer cases referred to W&I.

Page Last Reviewed or Updated: 23-Apr-2014