TIGTA Recommendation #4
Details and Status
Last updated: October 24, 2013
|4||Develop a process for the Determinations Unit to formally request assistance from the Technical Unit and the Guidance Unit. The process should include actions to initiate, track, and monitor requests for assistance to ensure that requests are responded to timely.||Director, Exempt Organizations||
* Green = On schedule, Yellow = Behind schedule, Red = Significant issues
Updated October 2013
The long-term plan as noted in the June report was to engage Business Systems Planning to research subsequent electronic solutions to be completed by January 31, 2014.
The new process is documented in written procedures, which enables the use of a spreadsheet-based tracking tool. We are closing this recommendation as the required actions have been completed. However, IRS will expand its efforts through development of a long-term plan.
- Formalized the process of coordination between EO Determinations Unit, Technical Unit, and Guidance Unit
- Short Term: Designed Excel template to track/monitor “Requests for Assistance.” Delivered snap shot of key data elements
- Long Term: Engaged Business Systems Planning to research subsequent electronic solutions to be completed by January 31, 2014