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Refund Inquiries

Question: I lost my refund check. How do I get a new one?


If you have lost your refund check, to initiate a refund trace:

  • You can call us at 800-829-1954 (toll-free) and either use the automated system or speak with an agent.
  • If you filed a married filing jointly return, you cannot initiate a trace using the automated systems. The IRS will issue you a Form 3911 (.pdf), Taxpayer Statement Regarding Refund, to get the replacement process started or you can download the form.

Once your claim for a missing refund is processed, if the check was not cashed, you will receive a replacement after the original check is cancelled. If the refund check was cashed, the Bureau of the Fiscal Service (BFS) will provide you with a claim package that includes a copy of the cashed check. BFS will review your claim and the signature on the cancelled check before determining whether they can issue you a replacement check. The BFS review can take up to six weeks to complete.

Category: IRS Procedures
Subcategory: Refund Inquiries

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The OMB number for this study is 1545-1432.
If you have any comments regarding this study, please write to:
IRS, Tax Products Coordinating Committee
1111 Constitution Avenue NW
Washington, DC 20224