Appeals Customer Satisfaction Survey
The 2013 Appeals Customer Satisfaction Survey will begin in February and continue through December 2013. The survey will be conducted by an independent vendor – ICF International. Taxpayers and representatives will receive a formal letter in the mail requesting that they visit the vendor-driven website to take the survey (which will include a specific password for their use only). ICF International will contact the taxpayers and representatives by telephone to take the survey, if there is no response to the online survey.
If you have any questions, please contact Appeals Strategic Planning/Measurement and Analysis Branch – (412)-395-4994.