One of the most important elements of excellent service is preparing accurate tax returns. To ensure the accuracy of every return you complete, make use of these available resources:

• The effective interview tips that you will learn about in this topic
• IRS tools such as Form 13614-C, Intake/Interview & Quality Review Sheet or approved alternative form
• Publication 4012, The VITA/TCE Resource Guide
• The Quality Review Sheet from Form 13614-C or an approved alternative and Site Quality Review procedures (every time)
• Call the Volunteer Hotline (if necessary)
• Use electronic filing software (where possible)
• Use a calculator to check your math (paper returns)
• Consult with other, more experienced, volunteers if you have questions