Customer Satisfaction Survey

OMB Control Number 1545-1432

Please take a few minutes to complete this survey. Results will be used to improve our service to you. Your cooperation is voluntary. This questionnaire should take about 2 minutes to complete. We appreciate your time and your comments.

1. How did you find out about IRS email assistance?
            Browsing IRS.gov
            IRS brochure
            Word of Mouth
            Community Organization

2. What State or country are you in?
           

3. Was e-mail assistance your first attempt at contacting the IRS with this question?
            Yes
            No

4. If "No" to question 3, why was your first attempt unsuccessful?
            Tried telephoning and did not receive satisfactory answer
            Tried telephoning, got into system, but could not get to an assistor
            Tried telephoning but received a busy signal
            Unable to find answer on IRS.gov
            Unable to find answers in IRS publications
            Tried IRS walk-in assistance and did not receive satisfactory answer

5. How satisfied were you with the time it took to get a response through e-mail assistance?
            Very satisfied
            Satisfied
            Neither satisfied or dissatisfied
            Dissatisfied
            Very dissatisfied

6. Did the response you received via E-mail answer this question?
            Completely answered
            Somewhat answered
            Did not answer

7. If "No" to Question 6, how are you going to get the answer to this question?
            Telephone IRS
            E-mail IRS
            IRS walk-in assistance
            Hire a paid professional
           Don't know

8. How likely are you to use this service in the future?
            Very likely
            Somewhat likely
            Neither likely or unlikely
            Somewhat unlikely
            Very unlikely

9. Excluding your most recent contact with the IRS, how have you contacted the IRS with a question about tax law or IRS procedures in the last 3 years?
           Please select all that apply:
            IRS forms and instructions
            IRS website
            IRS walk-in
            IRS toll-free phone representative
            IRS international phone representative (1-215-516-2000)
            IRS Staff at an Embassy or Consulate by telephone
            E-mail to IRS through US Embassy

10. Are you a tax practitioner?
            Yes
            No

11. What is your gender?
            Male
            Female

12. What is your age?
            16-24
            25-34
            35-44
            45-54
            55-64
            Over 65

13.What is your Filing Status?
            Single
            Married Filing Joint
            Married Filing Separately
            Head of Household
            Qualifying Widow

14. What is the main source of your income?
            Wages
            Investment
            Self Employed

15. What is your Income Level?
            $0 - $17,000
            $17,001 - $25,000
            $25,001 - $35,000
            $35,001 - $50,000
            $50,001 - $75,000
            $75,001 - $100,000
            Over $100,000

16. Comments
           

Paperwork Reduction Act Notice. The Paperwork Reduction Act requires that IRS display an OMB Control Number on all public information requests. We estimate the time required to fill out this questionnaire will average 2 minutes. If you have any comments concerning the accuracy of this time estimate or suggestions for making this form simpler, we would be happy to hear from you. You can write the Tax Forms Committee, Western Area Distribution Center, Rancho Cordova, CA 95743-0001.