OMB Control Number 1545-1432
Please take a few minutes to complete this survey. Results will be used to improve our service to you. Your cooperation is voluntary. This questionnaire should take about 2 minutes to complete. We appreciate your time and your comments.
1. How did you find out about IRS email assistance?
Word of Mouth
2. What State or country are you in?
3. Was e-mail assistance your first attempt at contacting the IRS with this question?
4. If "No" to question 3, why was your first attempt unsuccessful?
Tried telephoning and did not receive satisfactory answer
Tried telephoning, got into system, but could not get to an assistor
Tried telephoning but received a busy signal
Unable to find answer on IRS.gov
Unable to find answers in IRS publications
Tried IRS walk-in assistance and did not receive satisfactory answer
5. How satisfied were you with the time it took to get a response through e-mail assistance?
Neither satisfied or dissatisfied
6. Did the response you received via E-mail answer this question?
Did not answer
7. If "No" to Question 6, how are you going to get the answer to this question?
IRS walk-in assistance
Hire a paid professional
8. How likely are you to use this service in the future?
Neither likely or unlikely
9. Excluding your most recent contact with the IRS, how have you contacted the IRS with a question about tax law or IRS procedures in the last 3 years?
Please select all that apply:
IRS forms and instructions
IRS toll-free phone representative
IRS international phone representative (1-215-516-2000)
IRS Staff at an Embassy or Consulate by telephone
E-mail to IRS through US Embassy
10. Are you a tax practitioner?
11. What is your gender?
12. What is your age?
13.What is your Filing Status?
Married Filing Joint
Married Filing Separately
Head of Household
14. What is the main source of your income?
15. What is your Income Level?
$0 - $17,000
$17,001 - $25,000
$25,001 - $35,000
$35,001 - $50,000
$50,001 - $75,000
$75,001 - $100,000
Paperwork Reduction Act Notice. The Paperwork Reduction Act requires that IRS display an OMB Control Number on all public information requests. We estimate the time required to fill out this questionnaire will average 2 minutes. If you have any comments concerning the accuracy of this time estimate or suggestions for making this form simpler, we would be happy to hear from you. You can write the Tax Forms Committee, Western Area Distribution Center, Rancho Cordova, CA 95743-0001.
Resolve an Issue
Learn About IRS
Work at IRS
Get Important Info
Visit Other Sites