OMB Control Number 1545-1432
Please take a few minutes to complete this survey. Results will be used to improve our service to you. Your cooperation is voluntary. This questionnaire should take about 2 minutes to complete. We appreciate your time and your comments.
1. How did you find out about IRS email assistance? Browsing IRS.gov IRS brochure Word of Mouth Community Organization
2. What State or country are you in?
3. Was e-mail assistance your first attempt at contacting the IRS with this question? Yes No
4. If "No" to question 3, why was your first attempt unsuccessful? Tried telephoning and did not receive satisfactory answer Tried telephoning, got into system, but could not get to an assistor Tried telephoning but received a busy signal Unable to find answer on IRS.gov Unable to find answers in IRS publications Tried IRS walk-in assistance and did not receive satisfactory answer
5. How satisfied were you with the time it took to get a response through e-mail assistance? Very satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Very dissatisfied
6. Did the response you received via E-mail answer this question? Completely answered Somewhat answered Did not answer
7. If "No" to Question 6, how are you going to get the answer to this question? Telephone IRS E-mail IRS IRS walk-in assistance Hire a paid professional Don't know
8. How likely are you to use this service in the future? Very likely Somewhat likely Neither likely or unlikely Somewhat unlikely Very unlikely
9. Excluding your most recent contact with the IRS, how have you contacted the IRS with a question about tax law or IRS procedures in the last 3 years? Please select all that apply: IRS forms and instructions IRS website IRS walk-in IRS toll-free phone representative IRS international phone representative (1-215-516-2000) IRS Staff at an Embassy or Consulate by telephone E-mail to IRS through US Embassy
10. Are you a tax practitioner? Yes No
11. What is your gender? Male Female
12. What is your age? 16-24 25-34 35-44 45-54 55-64 Over 65
13.What is your Filing Status? Single Married Filing Joint Married Filing Separately Head of Household Qualifying Widow
14. What is the main source of your income? Wages Investment Self Employed
15. What is your Income Level? $0 - $17,000 $17,001 - $25,000 $25,001 - $35,000 $35,001 - $50,000 $50,001 - $75,000 $75,001 - $100,000 Over $100,000
16. Comments
Paperwork Reduction Act Notice. The Paperwork Reduction Act requires that IRS display an OMB Control Number on all public information requests. We estimate the time required to fill out this questionnaire will average 2 minutes. If you have any comments concerning the accuracy of this time estimate or suggestions for making this form simpler, we would be happy to hear from you. You can write the Tax Forms Committee, Western Area Distribution Center, Rancho Cordova, CA 95743-0001.
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