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Part 1. Organization, Finance and Management

Chapter 1. Organization and Staffing

Section 16. Small Business/Self Employed Division

1.1.16  Small Business/Self Employed Division

1.1.16.1  (03-01-2007)
Mission of the Small Business/Self Employed Division

  1. The Mission of the Small Business/Self Employed Division is to provide its customers top quality service by educating and informing them of their tax obligations, developing educational products and services, and helping them understand and comply with applicable tax laws; and to protect the public interest by applying the tax law with integrity and fairness to all. The division is commonly referred to as SB/SE.

  2. SB/SE customers are defined as individuals that are fully or partially self-employed, and businesses, including corporations and partnerships, with assets less than or equal to $10 million. The Division also has responsibility for taxpayers filing estate and gift tax returns, fiduciary returns, and individuals with international tax returns.

  3. The Commissioner, SB/SE, reports to the Deputy Commissioner, Services and Enforcement and is responsible for planning, managing, directing, leading, and executing nationwide activities for the Division.

  4. To accomplish its mission, the SB/SE Division:

    1. Maintains a "customer first" focus through routinely soliciting information concerning the needs and characteristics of its customers and implementing programs based on the information received.

    2. Assists SB/SE customers in understanding their tax responsibilities by providing information through plain language publications, seminars and workshops, web sites and other products.

    3. Partners with other federal agencies, financial institutions, tax preparers, community groups, trade organizations, state and local authorities, and others to provide one-stop multi-agency tax information and education services to SB/SE customers.

    4. Provides timely and accurate responses to SB/SE customer inquiries.

    5. Improves voluntary compliance by adopting strategies based on education, outreach, and risk-based enforcement programs with the goal that all SB/SE taxpayers pay their fair share.

    6. Issues technical advice and technical assistance to Service personnel regarding tax law and judicial precedent affecting SB/SE customers.

    7. Develops and implements SB/SE measures that balance customer satisfaction, employee satisfaction, and business results.

    8. Conducts an ongoing research program to support the development of strategies which address SB/SE customer needs through education, information, issue resolution, payment and compliance activities.

    9. Provides strategic leadership, identity, and point of contact for SB/SE taxpayers and practitioners, develops capabilities unique to the organization, and drives improvement in business practices and technology.

  5. Exhibit 1.1.16-1 contains a high level organizational chart for the SB/SE division. There are twelve offices that directly report to the SB/SE Division Commissioner. They are:

    • Equal Employment Opportunity (EEO) and Diversity

    • Strategy & Finance

    • Business Systems Planning

    • Research

    • Human Capital

    • Office of Taxpayer Burden Reduction

    • Communications, Liaison & Disclosure

    • Fraud/BSA

    • Collection

    • Examination

    • Specialty Programs

    • Campus Compliance Services

1.1.16.2  (03-01-2007)
Equal Employment Opportunity (EEO) and Diversity

  1. The mission of Small Business/Self Employed (SB/SE) Equal Employment Opportunity and Diversity is to support the SB/SE Mission by providing employees and management with top-quality advice, guidance and education to help them understand diversity, remove any barriers to equal opportunity and ensure that employment decisions are made with integrity and fairness to all.

  2. The Director, EEO and Diversity reports to the Commissioner, SB/SE Division.

  3. To accomplish the mission, the Director, EEO and Diversity:

    1. Advises the Commissioner, SB/SE Division and other SB/SE management officials on EEO and Diversity issues.

    2. Interprets Servicewide policy to establish and implement EEO and diversity policies, procedures, and programs for the SB/SE Division.

    3. Represents SB/SE on the Servicewide EEO and Diversity Council.

    4. Interprets EEOC guidance and implements and monitors SB/SE affirmative employment performance through the Division's Management Directive 715 plan.

    5. Conducts analyses to identify key workforce-related trends and collaborates with the SB/SE Operating Units and AWSS EEO & Diversity Field Services Organizations to implement policies, guidelines and procedures to address findings.

    6. Develops and monitors EEO memoranda of understanding (MOU) and other agreements with Agency-Wide Shared Services (AWSS).

    7. Partners with Embedded Human Capital and Learning and Education to ensure EEO and diversity requirements are part of recruiting, retention, training and succession planning initiatives.

    8. Serves as the subject matter expert on EEO and diversity issues by providing technical advice and education to all SB/SE employees, as appropriate.

1.1.16.3  (03-01-2007)
Strategy and Finance

  1. The mission of Strategy and Finance is to:

    1. Provide a foundation for the success of SB/SE through the integration of strategic and financial management.

    2. Document the strategic direction of our programs their related costs and their performance results.

    3. Effectively plan for, distribute and execute SB/SE financial resources to support the goals and targets of the programs.

  2. The Director, Strategy and Finance reports to the Commissioner SB/SE Division.

  3. To accomplish the mission, the Director, Strategy and Finance:

    1. Provides overall oversight and management of SB/SE’s strategic planning process and resources (dollars and FTEs (full-time equivalents).

    2. Provides relevant, quality and timely data and services to facilitate management decisions.

    3. Balances the needs of SB/SE with Division-wide needs.

    4. Balances burden with benefits.

    5. Brings discipline to our business processes.

  4. The following managers report to the Director, Strategy and Finance:

    • Chief, Planning and Performance Management

    • Chief, Budget Execution and Plan Development

    • Chief, Budget Formulation, Reporting and Cost Management

1.1.16.3.1  (03-01-2007)
Planning and Performance Management

  1. The mission of the office of Planning and Performance Management is, through coordination with SB/SE operations, to facilitate development of strategic and annual plans; develop and administer the framework for organizational performance measurement and improvement; analyze program performance; prepare Division-wide internal and external performance reports; administer the employee and customer satisfaction survey program; analyze customer survey results and collaborate in customer satisfaction improvement; and administer the SB/SE 1204 program.

  2. The Chief, Planning and Performance Management reports to the Director, Strategy and Finance, SB/SE Division.

  3. To accomplish the mission, the Chief, Planning and Performance Management:

    1. Provides an effective process for senior leadership to make decisions on strategic direction and priorities SB/SE should pursue to meet agency goals while effectively using limited resources.

    2. Synthesizes demographic analyses and trends in filing, payment and reporting by SB/SE taxpayers to support executive decision-making related to compliance risks and opportunities.

    3. Synthesizes analysis of program and operational effectiveness, and financial, workforce and business systems issues to support executive decisions on division-wide priorities and direction.

    4. Develops division-wide business or annual plans to document and communicate priorities and commitments.

    5. Provides guidance to the operating units for the development of organizational and enterprise-level long term goals, performance measures, and targets.

    6. Provides support to the operating units in formulating program justifications and measures for their initiatives and reinvestments, and Treasury, Office of Management and Budget, and Congressional Justification Budget Submissions.

    7. Ensures that priorities are fully integrated with the budget and financial plan.

    8. Conducts analysis of customer feedback to evaluate impact of programs, processes, products, and services; and make recommendations for improvement.

    9. Administers customer satisfaction survey activities.

    10. Provides expert support and collaborates with Operating Units in improvement efforts focused on customer satisfaction.

    11. Develops and implements procedures and methodologies for ongoing analysis, assessment, and monitoring of division performance against plan expectations.

    12. Prepares Division-wide performance reports that include the Commissioner’s Monthly Report, the quarterly Business Performance Review, the Oversight Board Subcommittee Report, and mid- and end-of-year Treasury reports.

    13. Manages the legal and regulatory requirements of RRA 98, Section 1204—Basis for Evaluation of Internal Revenue Service Employees.

    14. Serves as a liaison to headquarters strategic planning, measures, reporting, and customer satisfaction organizations.

    15. Analyzes the risks and impact of policy decisions on the mission and activities of SB/SE.

  4. The following managers report to the Chief, Planning and Performance Management:

    • Chief, Performance Planning and Analysis

    • Chief, Organizational Performance Reporting

1.1.16.3.2  (03-01-2007)
Budget Execution and Financial Plan Development

  1. The mission of the office of Budget Execution and Financial Plan Development is to formulate, distribute and execute SB/SE’s resources (dollars and FTEs) and provide Division-wide financial policies and procedures to support the program priorities of the organization.

  2. The Chief, Budget Execution and Financial Plan Development reports to the Director, Strategy and Finance, SB/SE Division.

  3. To accomplish the mission, the Chief, Budget Execution and Financial Plan Development will:

    1. Provide consolidated information to IRS Headquarters and Chief, Financial Officer, for use in common responses to inquiries from Department of the Treasury, Office of Management and Budget, and Congress and other external stakeholders

    2. Manage the resource distribution process including the development of a financial plan that supports the program priorities of SB/SE.

    3. Manages the current fiscal year financial resources for SB/SE, including projecting resources usage and tracking actual usage against targets.

    4. Develop and provide guidelines on financial policies, procedures, and controls for SB/SE in conjunction with overall Service-wide and/or Chief, Financial Office guidelines and procedures.

    5. Provide reports to all SB/SE executives on the progress of utilizing resources for their respective part of the organization.

  4. The following managers report to the Chief, Budget Execution and Plan Development:

    • Chief, Labor Section

    • Chief, Budget Section I

    • Chief, Budget Section II

    • Chief, Budget Section III

    • Chief, Budget Section V

1.1.16.3.3  (03-01-2007)
Budget Formulation, Reporting and Cost Management

  1. The mission of the office of Budget Formulation, Reporting and Cost Management is to provide support to the IRS Strategic Planning, Budgeting and Performance Management process with responsibility for leading the performance-based budget formulation, Government Accountability Office financial statement audits, organizational change process, resource tracking and reporting, cost analysis, and cost management activities associated with the SB/SE budget.

  2. The Chief, Budget Formulation, Reporting and Cost Management reports to the Director, Strategy and Finance.

  3. To accomplish the mission, the Chief, Budget Formulation, Reporting and Cost Management will: .

    1. Coordinate initiative and reinvestment requests within SB/SE and among other Business Operating Divisions/Support and Functional divisions.

    2. Develop SB/SE multi-year budget submissions to Treasury, Office of Management and Budget, and Congress.

    3. Formulate and maintain resource summaries for the development of program work plans and performance measure targets.

    4. Perform Financial Statement Audit coordination and liaison role with Government Accountability Office, Chief Financial Officer, and SB/SE operating units.

    5. Monitor Government Accountability Office corrective actions recommended for SB/SE.

    6. Oversee and validate financial management reporting activities in accordance with Service-wide guidance and procedures.

    7. Formulate and integrate budget restructure and cost management functions for SB/SE to facilitate performance-based cost management.

    8. Manage and coordinate financial coding and systemic requirements in support of SB/SE organizational changes.

1.1.16.4  (03-01-2007)
Business Systems Planning

  1. The mission of BSP is to improve the performance of SB/SE through the appropriate use of technology and improved business practices.

  2. The Director, Business Systems Planning, reports to the Commissioner, SB/SE Division.

  3. To accomplish the mission, the Director, Business Systems Planning:

    1. Facilitates Division wide prioritization of business projects. Gathers and articulates the business needs for systems improvements. Assesses business solutions to address gaps in business processes.

    2. Identifies emerging information technologies that will improve service and productivity. Formulates long-term and short-term business systems plans. Provides program management support and oversight of systems maintenance, improvement and replacement projects to deliver business capabilities. Accountable with the Business Units for overall business systems improvement projects for the SB/SE Division.

    3. Develops and negotiates initial Service Level Agreements with MITS and the Division Information Officer (DIO), balancing desired service level with cost and resources.

    4. Coordinates with SB/SE headquarters Director, Finance to manage the information systems budget within the SB/SE Plan and oversee the budget for the non-major SB/SE projects.

    5. Serves as the focal point for all activities related to Business Systems Modernization, including review of enterprise level planning and architecture documents, coordination of requirements, and support of the Division Commissioner and Deputy Division Commissioner in the MITS Enterprise Governance (MEG) and the MEG Investment Management (MIM) Committees.

  4. The following managers report to the Director, Business Systems Planning:

    • Chief, Project Support & Governance

    • Chief, Operations Management

    • Chief, Collection/Campus Compliance Requirements Management

    • Chief, Examination/CLD Requirements Management

    • Chief, RGS Systems Support

    • Chief, Examination Desktop Support System Development.

1.1.16.4.1  (03-01-2007)
Project Support & Governance

  1. The mission of Project Support & Governance is to promote the use of project management tools and methodologies to increase the probability of project successes within SB/SE by providing project management support, expertise and training to project managers within SB/SE, supporting the Risk Management Group (RMG) process, and supporting the SB/SE Governance process within SB/SE.

  2. The Chief, Project Support & Governance reports to the Director, Business Systems Planning.

  3. To accomplish the mission, the Chief, Project Support & Governance:

    1. Develops and implements program/project management strategies for SB/SE initiatives.

    2. Communicates and markets prescribed project management discipline across OUs.

    3. Provides project management support to appropriate projects within SB/SE.

    4. Provides project management consultation and support to identified processes or newly established projects that could benefit from technology solutions and support SB/SE strategic business needs.

    5. Provide guidance and training (where applicable) to internal OU project managers.

    6. Facilitates the monthly Risk Management Group process including dashboard status reporting compilations for all projects under SB/SE Governance.

    7. Supports the monthly SB/SE Governance Board Meetings.

1.1.16.4.2  (03-01-2007)
Operations Management

  1. The mission of Operations Management is to provide RIS support for tactical systems/process maintenance, improvement and replacement initiatives and to ensure the SB/SE applications are complying with security regulations.

  2. The Chief, Operations Management reports to the Director, Business Systems Planning. The Chief Operations Management is the security PMO for SB/SE

  3. To accomplish the mission, the Chief, Operations Management:

    1. Coordinates Request for Information Services (RIS’s). Supports tactical systems/process maintenance, improvement and replacement initiatives in relation to RIS’s.

    2. Conducts gap analyses and develops workarounds.

    3. Supports business efforts for workload redistribution.

    4. Develops near-term plans for the application of information technology solutions.

    5. Coordinates Federal Information Security Management Act (FISMA) certification for SB/SE.

    6. Serves as the Functional Security Coordinator.

1.1.16.4.3  (03-01-2007)
Collection/Campus Compliance Requirements Management

  1. This mission of Collection/Campus Compliance Requirements Management is to serve as the focal point for all activities related to Business Systems Modernization for Collection and Campus Compliance.

  2. The Chief, Collection/Campus Compliance Requirements Management reports to the Director, Business Systems Planning.

  3. To accomplish the mission, the Chief, Collection/Campus Compliance Requirements Management:

    1. Identifies and coordinates Collection and Campus Compliance business requirements.

    2. Identifies processes within Collection and Campus Compliance that could benefit from technology solutions

    3. Plans for the introduction of new technology and processes by determining impact on people and support systems related to Collection and Campus Compliance

    4. Develops long-term and short-term plans for information technology related to Collection and Campus Compliance to support SB/SE strategic business needs

    5. Documents the current legacy systems environment, architecture, interfaces and dependencies

    6. Reviews enterprise level planning and architecture documents

    7. Supports the Division Commissioner and Deputy Division Commissioner in the MEG and the MIM.

    8. Develops and Executes IT Spending Plans

    9. Facilitates the development of business requirements and business cases and assesses information technology solutions for projects including non-major Development/Modernization/Enhancements (DME) projects

    10. Coordinates for Requests for Information Services (RIS’s) for end user equipment and services.

    11. Supports Business Measures Data Mart for Compliance

    12. Coordinates Business Rules Enterprise Management (BREM) for SB/SE

    13. Coordinates the CONOPS & Technology Plans

    14. Coordinates the Strategic Plan for BSP.

1.1.16.4.4  (03-01-2007)
Examination/CLD Requirements Management

  1. The mission of Examination/CLD Requirements Management is to serve as the focal point for all activities related to Business Systems Modernization for Examination and Communication, Liaison and Disclosure.

  2. The Chief, Examination/CLD Requirements Management reports to the Director, Business Systems Planning.

  3. To accomplish the mission, the Chief, Examination/CLD Requirements Management:

    1. Identifies and coordinates Examination and CLD business requirements.

    2. Documents current legacy systems environment, architecture, interfaces and dependencies.

    3. Identifies processes within Examination and CLD that could benefit from technology solutions.

    4. Plans for the introduction of new technology and processes by determining impact on people and support systems related to Examination and CLD.

    5. Develops long-term and short-term plans for information technology related to Examination and CLD to support SB/SE strategic business needs.

    6. Coordinates Master Service Level Agreements (MSLA). Coordinates the Business Resumption Activities.

    7. Supports the Business Measures Data Mart.

    8. Coordinates the SB/SE Measures affecting the Business Systems Data Mart.

    9. Coordinates the BSP Website, including desktop/laptop and server refresh.

    10. Coordinates Tier III activities.

    11. Serves as Technology Consultant.

    12. Serves as the SB/SE voting member of the Software Asset Management Review Board (SAMRB).

1.1.16.4.5  (03-01-2007)
Report Generation Software (RGS) Systems Support

  1. The mission of Report Generation Software (RGS) Systems Support is to provide support for the RGS program.

  2. The Chief, RGS Systems Support reports to the Director, Business Systems Planning.

  3. To accomplish the mission, the Chief, RGS Systems Support:

    1. Analyzes and clarifies business requirements identified by operating divisions.

    2. Documents the current legacy system environment, interfaces and dependencies.

    3. Oversees the content, testing and release of audit programs used by campus and field users (RGS, Correspondence Examination Automation Support (CEAS), Batch Processing, Examination Operational Audit Database (EOAD), and National Print Strategy (NPS).

    4. Coordinates Requests for Information Services (RIS’s) in relation to RGS.

    5. Supports business efforts for workload redistribution.

    6. Develops near-term plans for the application of information technology solutions.

    7. Works in conjunction with the Information Technology Mid America Development Center to manage the development of RGS products.

    8. Markets the RGS products to the various operating divisions.

    9. Works in conjunction with the SB/SE Compliance Policy Office to identify independent testers.

    10. Provides RGS Help Desk support to RGS Coordinators.

    11. Provides written test plans and conducts customer acceptance testing.

    12. Participates in Reporting Compliance as an advisor.

    13. Maintains the RGS Website.

1.1.16.4.6  (03-01-2007)
Examination Desktop Support System Development

  1. The mission of Examination Desktop Support System Development is to develop and deploy a new desktop system that supports the examination process.

  2. The Chief, Examination Desktop Support System Development reports to the Director, Business Systems Planning.

  3. To accomplish the mission, the Chief, Examination Desktop Support System Development.

    1. Manages the business and technical life cycle activities to develop and deploy a new desktop system that support the examination process.

    2. Facilitates the development of business requirements and business cases to support the project.

    3. Develops and monitors the cross-BOD technology strategy for the transformation of the current examination desktop systems to the new environment.

    4. Supports the Chair and participates as an advisor to the Reporting Compliance Executive Steering Committee (ESC).

    5. Identifies integration opportunities between the SB/SE Reporting Compliance initiatives.

    6. Develops an enterprise level tax computation solution.

    7. Architects and develops the new Examination Desktop Support System product.

    8. Coordinates the implementation of the project across the MITS organization

    9. Provides project status updates to the Reporting Compliance Executive Steering Committee.

    10. Plans for the introduction of new technology and processes by determining impact on people and support systems.

    11. Supports the development of Reporting Compliance Technology Plans.

1.1.16.5  (03-01-2007)
Research

  1. The mission of Research is to:

    1. Support SB/SE’s Examination, Collection, Specialty Programs, Campus Compliance Services, Communications, Liaison and Disclosure, Fraud/BSA and the Office of Taxpayer Burden Reduction by evaluating and measuring the impact of products and services through internal and external research, program evaluation, and analysis of customer feedback.

    2. Use disciplined research techniques to identify SB/SE taxpayer compliance issues, impacts, and trends.

    3. Assess, research, and measure customer needs and trends (economic and demographic), and issues that impact the SB/SE organization.

    4. Provide strategic support to SB/SE leadership by identifying the needs and compliance trends of SB/SE taxpayers via risk assessments, environmental scans, analysis of filing, payment, and reporting behaviors, and marketbased research.

  2. The Director, Research reports to the Deputy Commissioner, SB/SE.

  3. To accomplish the mission, the Director, Research:

    1. Identifies and analyzes risk and emerging trends affecting SB/SE. Analyzes trends and demographics in filing, payment, and reporting patterns by customers to support strategic planning.

    2. Identifies customer workload issues, selection criteria and selection methodology.

    3. Performs studies and analyses using established, recognized research techniques and provides results, findings, and recommendations to SB/SE leadership for consideration and implementation.

    4. Provides the fundamental, forward-looking understanding of the SB/SE customer behavior and needs via market based research to help decision-makers address customer issues effectively.

    5. Formulates short-range and long-range program policies, strategies, and objectives for compliance and customer research.

    6. Measures the impact of products and services through internal and external research, program evaluation, and analysis of customer feedback.

    7. Coordinates with IRS Headquarters Research for implementation and delivery of systems infrastructure (e.g., Corporate Databases).

    8. Develops processes to gather customers and employees input about changing needs for IRS products and services.

    9. Coordinates with other Operating Division Research functions on cross-divisional issues.

  4. The following managers report directly to the Director, Research:

    • Chief, Research Sites (10) plus one Technical Advisor.

1.1.16.6  (03-01-2007)
Human Capital

  1. The mission of Human Capital is to:

    1. Develop and oversee an integrated human resources strategy for SB/SE that efficiently delivers the overall mission of SB/SE.

    2. Foster an environment that seeks to develop a professional trained customer focused workforce and to improve employee satisfaction.

    3. Establish an integrated learning, performance support, and knowledge program that address the strategic business and cultural needs of SB/SE.

    4. Oversee organizational change policy and information management activities.

    5. Develop and administer workplace facility management strategies.

  2. The Director, Human Capital, reports to the Commissioner, SB/SE Division.

  3. To accomplish this mission, Human Capital:

    1. Oversees the development and implementation of human resource policies, guidelines and procedures for the SB/SE Division.

    2. Manages the hiring plans and recruiting programs for SB/SE.

    3. Develops workforce transition strategies to reshape the organization to more efficiently deliver the mission of SB/SE.

    4. Collaborates with SB/SE operating units to develop and deliver a division-wide integrated training plan.

    5. Oversees the establishment and maintenance of effective relationships with key internal and external stakeholders.

    6. Coordinates organizational change policy and information management activities. Develops and implements workplace facility management strategies.

  4. The following managers report to the Director, Human Capital:

    • Chief, Hiring/Recruitment

    • Chief, Information Management

    • Chief, Organization/Workforce Transition

    • Chief, Workplace Management

    • Chief, Labor and Employee Relations

1.1.16.6.1  (03-01-2007)
Hiring/Recruitment

  1. The mission of Hiring/Recruitment is to execute the hiring plans and recruitment programs for SB/SE.

  2. The Chief, Hiring/Recruitment reports directly to the Director, Human Capital, SB/SE Division.

  3. To accomplish this mission, Hiring/Recruitment:

    1. Coordinates the mass hiring of Revenue Agents, Revenue Officers, and Tax Compliance Officers with MITS, HCO, Workplace Management, BSP, and SB/SE Finance.

    2. Develops and implements staffing, recruitment, and hiring policy for SB/SE.

    3. Serves as a liaison with Executive Services to provide human resources executive support.

    4. Supports SB/SE EEO in complying with the provisions of MD-715 as it relates to staffing and recruitment.

    5. Supports succession planning initiatives and strategies developed by the business.

    6. Develops and implements compensation policy by providing customer support as it relates to paybanding and other compensation initiatives.

    7. Oversees the awards programs for bargaining unit, manager/management official, senior manager, and department manager awards.

1.1.16.6.2  (03-01-2007)
Information Management

  1. The mission of Information Management is to develop, evaluate and disseminate programs that support the Operating Units’ business goals and targets. Working with the Operating Units, we ensure that information is disseminated timely and accurately to our customers.

  2. The Chief, Information Management reports directly to the Director, Human Capital, SB/SE Division.

  3. To accomplish this mission, Information Management:

    1. Develops and implements organizational change policies and procedures.

    2. Analyzes and monitors the SB/SE series 301/343 analyst Authorized Staffing Plan.

    3. Develops and implements an effective Employee Suggestion Program.

    4. Develops procedures and monitors executive controls using the Itrak system.

    5. Oversees and coordinates all IMD activities including IRMs, Policy Statements and Delegation Orders

    6. Conducts and coordinates the Fair Act Inventory.

    7. Develops and oversees an effective SB/SE Headquarters Intern Program.

1.1.16.6.3  (03-01-2007)
Learning and Education

  1. The mission of Learning and Education is to establish an integrated learning, performance support and knowledge program that addresses the strategic, business, and cultural needs of SB/SE and the IRS.

  2. The Chief of Learning and Education reports directly to the Director, Human Capital, SB/SE Division.

  3. To accomplish this mission, Learning and Education:

    1. Coordinates with SB/SE leadership and other key constituents to ensure learning supports organizational performance.

    2. Establishes a learning development model that starts with internal customers’ business issues and delivers on performance expectations.

    3. Partners with other SB/SE Human Capital components to ensure learning requirements are part of recruiting, retention, succession planning, and workplace initiatives.

    4. Proposes, allocates, and monitors the training budget to create a centralized training plan development and execution for the SB/SE operating units.

    5. Collaborates with the Human Capital Office and other Operating Divisions and Business Units to design and develop integrated training solutions for cross-functional programs.

    6. Implements training reengineering efforts to ensure that courses and curriculum provide learning that is targeted to individual expertise and workload and is delivered when and where needed.

  4. The following managers report directly to the Chief, Learning and Education:

    • Chief of Learning, Collection

    • Chief of Learning, Headquarters and Specialty

    • Chief of Learning, Examination

    • Chief of Learning, Compliance Services

1.1.16.6.4  (03-01-2007)
Organization/Workforce Transition

  1. The mission of Organization/Workforce Transition is to plan and manage the transition of the workforce to implement organizational changes needed to more effectively deliver the mission of the SB/SE Division.

  2. The Chief, Organization/Workforce Transition reports directly to the Director, Human Capital, SB/SE Division.

  3. To accomplish this mission, the Chief, Organization/Workforce Transition:

    1. Develops mitigation strategies for the placement of impacted employees. Strives to limit adverse actions due to organizational changes.

    2. Develops position management and organizational guidelines to facilitate the development and implementation of organizational changes.

    3. Analyzes and monitors the SB/SE Span of Control and analyst Authorized Staffing Plan.

    4. Implements organization including labor relations issues, realignment of employees, establishment of organizations code and overseeing required changes to the applicable Human Resources Systems.

    5. Provides position management advisory services in the development of organizational changes.

    6. Develops, implements and monitors an effective Exit Survey Program.

1.1.16.6.5  (03-01-2007)
Workplace Management

  1. The mission of Workplace Management is to provide SB/SE employees with an optimal work environment so they may accomplish their business objectives. To do this, Workplace Management develops and implements policies, processes, and strategies in coordination with Operation Support organizations.

  2. The Chief, Workplace Management, reports to the Director, Human Capital, SB/SE Division.

  3. To accomplish this mission, Workplace Management:

    1. Advocates and negotiates employee needs for space, non-ADP property, and facilities-related operations as the SB/SE liaison to Real Estate and Facilities Management (REFM), Agency Wide Shared Services Division.

    2. Develops and implements strategic space plans, pertinent policies and processes in coordination with REFM to meet SB/SE Headquarters, Campus and Field space requirements.

    3. Leads the SB/SE incident management preparedness program, working with Mission Assurance and SB/SE Operating Units, to enable effective preparation for and response to, emergencies and disasters in order to account for employees and resume business operations.

    4. Coordinates the space, non-ADP property, and IT infrastructure requirements of hiring initiatives with SB/SE Operating Units, Hiring/ Recruitment, and Strategy and Finance, and Operations Support organizations.

    5. Addresses employee work environment requirements utilizing the Customer Funded Project Process to include solicitation, analysis, prioritization, and selection of projects by partnering with Operations Support organizations and SB/SE Strategy and Finance.

    6. Coordinates with Operations Support organizations to address worker compensation claim issues and health/safety matters by identifying trends, recognizing potential risks, and monitoring case activity.

    7. Promotes the safety of our employees as well as their place of work by serving as the SB/SE liaison to Mission Assurance on security related matters.

    8. Directs the OGE-450 program for SB/SE to protect employees and the government from actual and potential conflicts between public responsibilities and private interests/activities.

    9. Leads the SB/SE records management program by coordinating with REFM to develop and implement policies and processes for maintaining records in accordance with regulations.

1.1.16.6.6  (03-01-2007)
Labor and Employee Relations

  1. The mission of Labor and Employee Relations is to provide ongoing labor and employee relations support to SB/SE management.

  2. To accomplish this mission, Labor and Employee Relations:

    1. Coordinates the processing of SM grievances, complaints and conduct actions.

    2. Advises and counsels management regarding contract interpretation issues, as well as, management collective bargaining responsibilities under the Federal Labor Management Relations Statute.

    3. Reviews grievances, disciplinary actions, and arbitration and court decisions in order to educate management on trends and key findings impacting management practices.

    4. Advises and counsels all levels of management regarding performance management programs for bargaining and non-bargaining unit employees.

    5. Advises and counsels all levels of management regarding awards programs for bargaining unit and non-bargaining unit employees.

    6. Coordinates and implements all Employee Engagement survey activities within SB/SE.

1.1.16.7  (03-01-2007)
Communications, Liaison and Disclosure

  1. Mission: To develop and deliver integrated strategic communications and educational products to SB/SE employees and taxpayers and to our key SB/SE partners in tax administration including federal, state and local government agencies, practitioners, and industry groups. CLD is also responsible for programs and activities in support of both the SB/SE and the IRS Strateg