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Part 1. Organization, Finance and Management

Chapter 1. Organization and Staffing

Section 16. Small Business/Self Employed Division (Cont. 1)

1.1.16  Small Business/Self Employed Division (Cont. 1)

1.1.16.9 
Specialty Programs

1.1.16.9.1 
Excise Tax

1.1.16.9.1.4  (03-01-2007)
Excise Fuel Policy

  1. The mission of SB/SE Excise Fuel Policy is to use the most current administrative and tax law information.

  2. The Excise Fuel Policy reports directly to the Chief, Excise Tax.

  3. To accomplish its mission, the Excise Fuel Policy:

    1. Develops fuel policy for use by the Senior Leadership Team, field managers, and employees.

    2. Provides guidance to ensure the highest quality of work from our employees to close the perceived gap in federal excise fuel taxes.

    3. Coordinates communication throughout business unit, and to industry and our state counterparts.

    4. Promotes and identifies best practices.

1.1.16.9.2  (03-01-2007)
Employment Tax

  1. The mission of the Employment Tax Program is to develop and implement policies and strategies for Employment Tax Compliance.

  2. The SB/SE Employment Tax Chief reports to the SB/SE Director of Specialty Taxes.

  3. To accomplish the mission the Chief, Employment Tax:

    1. Provides program coordination for all employment tax activities across all Operating Divisions.

    2. Ensures that Employment Tax programs and policies are consistent.

    3. Is responsible for leadership in the design, development, and delivery of employment tax compliance policy.

    4. Develops integrated approaches to improve employment tax compliance activities.

    5. Ensures allocation of resources is equitable, reflective of SB/SE strategies, and ensures appropriate support for implementing policy and compliance activity.

  4. The following Offices report to the Chief Employment

    • Employment Tax Territories

    • Employment Tax Policy

1.1.16.9.2.1  (03-01-2007)
Employment Tax Territories

  1. The mission of the Employment Tax Territories (3) is to provide SB/SE taxpayers top quality pre-filing and post-filing services in the area of employment taxes by helping them understand and comply with all applicable tax laws and by applying the tax laws with integrity and fairness.

  2. Each Territory Manager in Employment Tax reports to the SB/SE Chief, Employment Tax.

  3. To accomplish the mission, each Territory Manager:

    1. Manages employment tax groups across multiple states and areas.

    2. Collaborates with external stakeholders and industry experts to meet taxpayer needs and improve knowledge of industry standards and practices;

    3. Drives major policy issues and directives developed by the Employment Tax Policy headquarters office.

    4. Serves as a technical advisor to the Chief in all facets of compliance Employment Tax activities and furnishes information concerning policies of the Internal Revenue Service and interpretation of federal laws and regulations; and

    5. Develops and implements strategies for delivering services; identifies and resolves emerging issues; develops and delivers mission-oriented services and strategies to improve customer service, consistency, and efficiency.

1.1.16.9.2.2  (03-01-2007)
Employment Tax Policy

  1. The mission of Employment Tax Policy is to develop and implement policies and strategies to support and enable employment tax field operations, and to enhance employment tax programs and policies servicewide.

  2. The Employment Tax Policy Program Manager reports to the SB/SE Chief, Employment Tax.

  3. To accomplish the mission, the Employment Tax Policy Program Manager:

    1. Oversees coordination of SB/SE employment tax field examination programs and procedures.

    2. Documents and coordinates servicewide procedural guidelines and policies for employment tax; communicates new or revised policies and their impact on field operations.

    3. Drives consistent execution of employment tax policy in all employment tax compliance activities across a geographically dispersed workforce.

    4. Conducts assistance visits of groups to ensure policies and procedures are adhered to and to determine trends and patterns for possible program modification.

    5. Identifies trends and develops strategies designed to address the needs of SB/SE taxpayers through a comprehensive approach including education, outreach, and enforcement.

    6. Identifies and addresses emerging issues and potential areas of noncompliance; establish CIPs as necessary.

    7. Develops policy and manages selection, classification and delivery of returns to SB/SE employment tax compliance functions.

    8. Provides technical support to the field concerning audit techniques, emerging issues or tax law interpretation technical training and development.

1.1.16.9.2.3  (03-01-2007)
Employment Tax Tip Reporting Compliance

  1. The mission of Employment Tax Tip Reporting Compliance is to develop and implement policies and strategies for tip income filing, payment (withholding), and reporting compliance.

  2. The Program Manager, National Tip Income Reporting Compliance reports to the SB/SE Chief, Employment Tax.

  3. To accomplish the mission, the Program Manager:

    1. Develops and implements strategies for delivering Voluntary Employer and Employee Compliance Programs; identifies and resolves emerging issues; develops and delivers mission-oriented services and strategies to improve customer service, consistency, and efficiency;

    2. Collaborates with external stakeholders and industry experts to meet taxpayer needs and improve knowledge of industry standards and practices, Voluntary Programs, and compliance issues;

    3. Oversees coordination of SB/SE employment tax field examination programs, personnel, and procedures related to employers whom employ individuals that customarily receive tips in the performance of their duties;

    4. Conducts assistance visits of groups performing tip compliance activities to ensure policies and procedures are adhered to and to determine trends and patterns for possible program documents and coordinates service-wide procedural guidelines and policies for employment tax;

    5. Drives major policy issues and directives developed by the Employment Tax Policy headquarters office with respect to tip reporting;

    6. Serves as a technical advisor to the Chief in all facets of tip compliance Employment and Income Tax activities and furnishes information concerning policies of the Internal Revenue Service and interpretation of federal laws and regulations.

1.1.16.9.3  (03-01-2007)
Estate and Gift Tax Program

  1. The mission of Estate and Gift Tax Program is to increase compliance with estate and gift tax laws through enforcement and by partnering with internal and external stakeholders.

  2. The Chief, Estate and Gift Tax Program, reports to the Director of Specialty Programs.

  3. To accomplish the mission the Chief, Estate and Gift Tax Program:

    1. Develop and implement policies and strategies to administer the estate and gift tax laws and enhance compliance.

    2. Provides program coordination and oversight for all estate and gift tax activities.

    3. Ensures that Estate and Gift Tax programs and policies are clearly defined, communicated and consistently applied.

    4. Leads in the design, development, and delivery of estate and gift tax compliance strategies.

    5. Develops integrated approaches to improve estate and gift tax compliance.

    6. Identifies and develops strategies to address law changes and emerging compliance issues.

    7. Ensures allocation of resources is equitable and reflective of SB/SE strategies, and ensures appropriate support for implementing policy and compliance activity.

    8. Formulates the Estate and Gift Tax Program work plan and the accomplishments of the SB/SE and Estate and Gift Tax Program operational priorities and business goals.

    9. Monitors and analyzes program results.

    10. Provides quality customer service in responding to both internal (field and administrative) and external (taxpayer and Congressional) inquiries.

  4. The following Offices report to the Chief, Estate and Gift Tax Program:

    • Estate and Gift Tax Policy

    • Estate and Gift Tax Territories

1.1.16.9.3.1  (03-01-2007)
Estate and Gift Tax Policy

  1. The mission of the Estate and Gift Policy Staff is to establish policies and procedures and continually review their effectiveness in ensuring consistent and fair treatment of taxpayers and enhanced compliance with estate and gift tax laws.

  2. The Estate and Gift Policy Manager reports directly to the Chief, Estate and Gift Tax Program.

  3. To accomplish its mission the Estate and Gift Policy Staff:

    1. Provides program support and guidance to all segments of the Estate and Gift Tax community.

    2. Conducts reviews of operations and identifies opportunities to improve operations and resource utilization.

1.1.16.9.3.2  (03-01-2007)
Estate and Gift Tax Territories

  1. The mission of the Estate and Gift Tax Territories (4) is to increase compliance with estate and gift tax laws by applying the tax laws with integrity and fairness.

  2. The Estate and Gift Tax Territory Managers report directly to the Chief, Estate and Gift Tax Program.

  3. To accomplish the mission, each Territory Manager:

    1. Manages estate and gift tax groups across multiple states and areas;

    2. Drives the implementation of national policy and procedures;

    3. Conducts group reviews to confirm compliance with policy direction and to identify opportunities to improve local and national operations;

    4. Develops and implements strategies for delivering services; identifies emerging issues; and develops and delivers mission-oriented services and strategies to improve customer service, consistency, and efficiency.

1.1.16.9.4  (03-01-2007)
Program Planning, Analysis and Quality

  1. The mission of Program Planning, Analysis and Quality is to oversee the development of the overall examination plan for Specialty Programs, to monitor and analyze results of operations, and to assess the quality of examinations conducted in the field.

  2. The Chief, Program Planning, Monitoring, and Quality reports to the Director, Specialty Programs.

  3. To accomplish the mission the Chief, Program Planning, Analysis, and Quality:

    1. oversees the development of the overall examination plan for Specialty Programs,

    2. develops monitoring reports that reflect the results of operations.

    3. analyzes the results of operations.

    4. oversees the National Quality Review Staff that measures the quality of examinations conducted in the field.

  4. The following offices report to the Chief, Program Planning, Analysis, and Quality:

    • Manager, National Quality Review Staff

1.1.16.9.4.1  (03-01-2007)
National Quality Review Staff

  1. The mission of the National Quality Review Staff (NQRS) is to determine the quality of examinations conducted in the field.

  2. To accomplish this mission, NQRS reviewers determine the quality of examinations by applying a system of uniform standards to individual closed examinations.

  3. Provides analytical reports that depict the overall quality of examinations.

1.1.16.10  (03-01-2007)
Fraud/BSA

  1. The mission of Fraud/BSA is to provide for an effective, efficient, and high quality service-wide fraud program that fosters public confidence in the tax system, to serve as the regulatory agency of certain financial institutions and industries concerning their compliance with section 103 of the Bank Secrecy Act, and to insure compliance of these same financial institutions and industries with section 60501 of the Internal Revenue Code.

  2. The Director, Fraud/BSA reports to the Commissioner, SB/SE Division.

  3. The Director, Fraud/BSA accomplishes the Missions of Fraud and BSA through:

    1. Serving as principal advisor and consultant to the IRS Commissioner on all issues involving Fraud and Bank Secrecy Act (BSA) strategic plans, programs and policy.

    2. Formulates short and long range program policies, strategies, and objectives for the integration of Fraud and BSA policy across field and remote locations, ensuring a consistent approach. Designs and develops programs to solve complex Fraud and BSA policy issues.

    3. Directs research and analysis on Fraud and BSA issues and trends for input to the overall SB/SE strategic policies and procedures. Provides feedback to SB/SE HQ on Fraud and BSA issues and trends in order to understand and address taxpayer needs and behavior patterns. Develops and tests alternative treatments. Develops appropriate measures to monitor impact and effectiveness of treatments.

    4. Analyzes progress against strategic plans and identifies opportunities for improvement. Ensures adherence to operational procedures and controls.

    5. Serves as focal point for development and implementation of risk based Fraud and BSA models and strategies.

    6. Provides executive leadership and direction through subordinates and managers. Delegates sufficient authority to subordinates to effectively manage their resources and to provide a supportive environment for creativity and innovation.

    7. Coordinates program activities with other top level IRS executives to prepare Service-wide policies, address cross functional issues, develop strategies, and ensure consistency of approach. Policies reflect population characteristics, needs, and behavior patterns.

    8. Directs the development of activities to build leveraged partnerships. Collaborates with stakeholders to ensure the integrity of feedback as part of policy-making and ensures the linkage of policy to practice.

    9. Manages all human, physical, information technology, and financial resources assigned to the Fraud/BSA organization. Allocates these resources in accordance with overall strategies to further the accomplishment of specific goals.

1.1.16.10.1  (03-01-2007)
Fraud

  1. The Mission of the Fraud Program office is to provide leadership and support for the administration of the service-wide fraud program by assisting in both criminal and civil enforcement in a manner that fosters public confidence in the tax system while providing quality and timely service to our stakeholders.

  2. The Chief, Fraud Policy and Operations reports to the Director, Fraud/BSA.

  3. To accomplish the Fraud program Mission, The Chief Fraud/Policy and Operations and Director Fraud/BSA:

    1. Formulates short range and long range fraud program strategies, policies and objectives.

    2. Develops coalitions and partnerships with the appropriate internal and external stakeholders to support the Fraud Program.

    3. Monitors fraud trends and responds to changes needed.

    4. Provides technical advice to the Director, Fraud BSA in all facets of fraud and provide clear interpretation of federal laws and regulations.

1.1.16.10.1.1  (03-01-2007)
Fraud Policy

  1. The Chief, Fraud Policy and Operations oversees the operations of all Fraud Policy Analysts and accomplishes the Fraud Mission through:

    1. Developing coalitions and partnerships with the appropriate internal and external stakeholders to support the Fraud Program.

    2. Creates and market fraud awareness products, services and accomplishments service-wide.

    3. Administer formal and informal fraud training to Compliance employees and managers.

    4. Facilitate cross-operating division communication to resolve issues and ensure the formation of comprehensive fraud policies and procedures.

    5. Enhance technical and procedural content and overall effectiveness of the Fraud Web Site.

    6. Develop and administer surveys to monitor the level of customer satisfaction from interactions with Fraud personnel and the Fraud website.

    7. Track and measure the number and quality of all criminal fraud referrals and civil fraud penalties recommended for all operating divisions/functions.

    8. Recommend methods for improvement of the efficiency of the fraud development process, quality of the case and related cycle time.

1.1.16.10.1.2  (03-01-2007)
Fraud Field Operations

  1. Each Fraud Technical Advisor Group Manager (7) reports to the Chief, Fraud Policy and Operations.

  2. To accomplish the mission, the Director Fraud/BSA and the Chief, Fraud Policy and Operations:

    1. Develops and implements consistent guidelines and standards to determine fraud for local customers.

    2. Provides local program coordination for all Fraud activities across all Operating Divisions.

  3. To accomplish the Mission, each Fraud Technical Advisor Group:

    1. Consists of Revenue Agent and Revenue Officer Fraud Technical Advisors who cover multiple states and areas.

    2. Develops local compliance strategies in coordination with the National Fraud Program Office to integrate education and outreach.

    3. Meets regularly with field Compliance groups to conduct training, review case inventories and answer questions on cases regarding indications of fraud.

    4. Serves as technical advisors to assist in the identification and development of fraud cases arising in all Operating Divisions.

    5. Support service-wide development of criminal fraud referrals and civil fraud penalties.

    6. Assist in the identification, classification and development of potential fraud leads as well as the recommendations for injunctions and referrals to the Office of Professional Responsibility (OPR).

    7. Establish leveraged partnerships with C.I., all IRS Operating Divisions and Functions to increase fraud awareness and support the fraud program objectives.

    8. Timely deliver quality customer service to fraud stakeholders.

    9. Provide assistance in the identification and development of potential criminal fraud referrals and application of the civil fraud penalties to all operating divisions.

    10. Reviews potential fraud referrals for quality and compliance with the IRM as well as criminal criteria; recommends assertion of the civil fraud penalty, when appropriate.

    11. Establish and review fraud guidance, IRM procedures, training materials, performance enhancement tools, publications, presentations, etc.

    12. Partner with local Criminal Investigation and all operating divisions to identify and classify potential fraud leads.

    13. Administer local formal and informal fraud training to Compliance employees and managers.

    14. Identifies possible local trends among practitioners, industry patterns and pockets of noncompliance.

1.1.16.10.2  (03-01-2007)
Bank Secrecy Act

  1. The Mission of BSA is to safeguard the financial system from the abuses of financial crime, including terrorist financing, money laundering, and other illicit activity by providing the financial community top-quality service to help them understand their obligations under the Bank Secrecy Act and to ensure BSA compliance with integrity and fairness to all.

  2. The Chief, BSA Policy and Operations reports to the Director, Fraud/BSA.

  3. To Accomplish the Mission, the Director Fraud/BSA and the Chief, BSA Policy and Operations:

    1. Formulates short range and long range program strategies, policies and objectives specific to BSA customers in an effort to accomplish the following:

      • Improve BSA Compliance

      • Strengthen enforcement activities

      • Deliver prompt, effective, and equitable service to BSA customers

      • Leverage resources through proactive partnerships.

    2. Partners with Stakeholder's Liaison to design, develop and implement programs to assist BSA customers comply with the Bank Secrecy Act.

    3. Monitors trends affecting compliance with BSA customers and responds to changes needed in those areas.

    4. Provides technical advice to the Chief, BSA Policy and Operations in all facets of compliance activities; provides clarity on policies of the Back Secrecy Act and provides clear interpretation of federal laws and regulations.

1.1.16.10.2.1  (03-01-2007)
BSA Policy

  1. The Chief, BSA Policy reports directly to the Chief, BSA Policy and Operations

  2. To accomplish the BSA Mission. The Chief BSA Policy:

    1. Serves as an advisor to the Chief, BSA policy and Operations in all facets of BSA activities and furnishes information concerning policies of the Bank Secrecy Act and interpretation of federal laws and regulations.

    2. Identifies and promotes best practices.

    3. Coordinates with FinCEN in developing IRS BSA procedures and policies.

    4. Develops and Implements Service-wide polices and strategies addressing money laundering.

    5. Develops and implements consistent guidelines and standards for Title 31 examinations and 8300 compliance checks.

    6. Provides technical advice and assistance to all Field Territories.

    7. Provides technical reviews of BSA closed cases through NQRS.

    8. Provides quality feedback on BSA cases measured by compliance with the Quality Attributes.

    9. Provides BSA Program oversight.

    10. Directs statistical analysis and evaluation of the BSA Balanced Measures.

    11. Identifies trends and develops strategies designed to address the needs of BSA customers through a comprehensive approach including education, outreach and enforcement.

    12. Develops policy and manages selection of returns for BSA Field territories.

    13. Sets goals and develops risk based compliance models.

    14. Develops and implements BSA Program Letters.

    15. Provides input to the Strategic Plan.

    16. Serves as an advisor to the Chief, BSA Policy and Operations in all facets of workload planning activities.

    17. Assists in the development of a workload model.

    18. Provides centralized oversight and program coordination of workload selection and classification.

    19. Develops standardized policy and program direction for ordering, classifying and delivery of BSA examinations.

    20. Develops and monitors the BSA workplan.

    21. Prepares analysis for the Chief, BSA Policy and Operations to monitor plan accomplishments and needs for increased emphasis.

    22. Ensures allocation of resources is equitable, reflective of BSA strategies and ensures appropriate support for organizations implementing policy.

    23. Determines and uses the appropriate media to communicate policy to the frontline, including notification of pending changes to policy.

    24. Identifies emerging business practices and customer behavior and potential areas of noncompliance.

    25. Provides oversight on high profile programs and establishes appropriate guidelines

    26. Reviews and analyzes program progress against operational plans and identifies areas for improvement.

1.1.16.10.2.2  (03-01-2007)
BSA Field Territories

  1. Each field Territory Manager reports to the Chief, BSA Policy and Operations.

  2. To accomplish the BSA Mission, each Field Territory Manager:

    1. Markets best practices. Identifies and resolves emerging Compliance issues at the local level; develops and delivers mission-oriented services and strategies, to improve customer service, consistency, and efficiency.

    2. Develops compliance strategies in coordination with Stakeholder's Liaison to integrate education and outreach.

    3. Coordinates and controls territory compliance activities to achieve uniform compliance with directives and effective utilization of personnel; ensures a smooth flow of information, directives, and intra-territory communications to provide for preparation and submission of statistical and administrative reports.

1.1.16.10.2.3  (03-01-2007)
CTR Operations

  1. The CTR Program Manager reports to the Chief, BSA Policy and Operations.

  2. The Department Managers for Edit and Error Resolution and Bank Secrecy Act Compliance report to the CTR Program Manager.

  3. The BSA Mission is accomplished through:

    1. Processing and editing all BSA and Patriot Act forms.

    2. Processing filer correspondence and telephones inquiries

    3. Maintaining consolidated BSA closed case files.

    4. Supporting FinCEN.

    5. Administering the MSB Hotline for FinCEN.

    6. Assessing penalties on Form 8300 and FBAR filings.

    7. Helping BSA and patriot Act forms filers resolve technical issues.

    8. Providing research/certified documents/ testimony for tax and Title 31 cases.

1.1.16.11  (03-01-2007)
Campus Compliance Services

  1. The mission of Campus Compliance Services (CCS) is to provide top quality post-filing services to SB/SE taxpayers by effectively managing the remote collection program, remote examination program, the Insolvency program, Centralized Case Processing and by ensuring timely, accurate case actions on all collection and examination cases.

  2. The Director, Campus Compliance Services reports to the Commissioner, Small Business/Self Employed Operating Division.

  3. To accomplish the mission, the Director, Campus Compliance Services:

    1. Manages and implements strategies pertaining to Collection and Examination programs (i.e. Automated Collection System, Correspondence Exam, Document Matching) and Area office support while balancing cross-functional objectives.

    2. Identifies trends and conducts analysis of data for Campus/ACS sites to determine risk-based strategies, develop best practices, and provide input to campus operations for action.

  4. The following managers report to the Director, Campus Compliance Services:

    • Program Management Office (PMO)

    • Finance

    • Director, Campus Filing & Payment Compliance

    • Director, Campus Reporting Compliance

    • Director, Campus Compliance Operations (5)

  5. The following Managers report to the Director Campus Filing & Payment Compliance:

    • Program Manager, Filing Compliance.

    • Program Manager, ACS/ACS Support/CCP Lien

    • Program Manager, Payment Compliance

    • Program Manager, Centralized Case Processing & Insolvency

    • Program Manager, Joint Operations Center Liaison

    • Program Manager, Quality Performance Measurement

  6. The following Managers report to the Director Campus Reporting Compliance:

    • Program Manager, Exam Policy.

    • Program Manager, Document Matching

    • Program Manager, Operations

    • Program Manager, Planning & Workload Selection

    • Program Manager, Strategy Planning & Systems Analysis

    • Program Manager, Field Support

    • Program Manager, Workload ID & Delivery

1.1.16.11.1  (03-01-2007)
Project Management Officer (PMO)

  1. The mission of the PMO Staff is to integrate a variety of transition, consolidation and modernization projects into each of SB/SE’s five Campus Compliance Services centers to improve efficiencies in products, services and resource execution; and provides a wide range of administrative support to the Director, Campus Compliance Services.

  2. The manager, Project Management Office reports to the Director, Campus Compliance Services and is responsible for:

    1. Coordinating, facilitating and supporting all transition, consolidation and modernization efforts Service-wide that have a direct or indirect impact on Campus Compliance operations.

    2. Coordinating with the HQ and Campus Directors on a variety of action items for the Director, Campus Compliance Services.

    3. Serving as the point of contact and gatekeeper for internal and external stakeholders requesting official program data or reports for Compliance Services

    4. stakeholders requesting official program data or reports for Compliance Services d) Coordinating the CCS portion of the Business Performance Review, the Commissioner’s Monthly Report and the Treasury Year End Reports to ensure timely and accurate submissions

    5. Coordinating and maintaining the Business Resumption Plan, including Emergency Contact Information for the entire CCS organization.

  3. To accomplish the mission, the PMO:

    1. Coordinates with the other PMO’s and all stakeholders in other business units and other operating divisions to identify and address emerging issues relating to all current and future transition, consolidation and modernization projects

    2. Develops and executes a communication strategy to keep all internal and external stakeholders informed on key issues.

    3. Represents SB/SE CCS to ensure our interests are protected in the formulation of interim and end-state consolidation recommendations, procedures, etc

    4. Provides support to the impacted campuses and project owners to ensure all aspects of the transition or consolidation efforts are considered and addressed, including AWSS, MITS, IRM needs, etc

    5. Supports the impacted campuses and operations in affecting the necessary organizational changes through the S-ROC process.

    6. Represents CCS on the Compliance Transition Governance Group.

1.1.16.11.2  (03-01-2007)
Finance

  1. The mission of the SB/SE Campus Compliance Services Finance Staff is to coordinate with the SB/SE Strategy & Finance organization to formulate and execute the budget process for the five (5) campuses and headquarters operation.

  2. The Chief, SB/SE CCS Finance reports to the Director, SB/SE CCS

  3. To accomplish the mission, the Chief, SB/SE CCS Finance:

    1. Coordinates with SB/SE Strategy & Finance to formulate and execute the budget (labor/non-labor) for the SB/SE CCS, focusing on program priorities;

    2. Manages the resource distribution of FTEs, balances projected needs by monitoring resource expenditures and projections against target and/or work plans across the five (5) campuses and a headquarters operation.

    3. Coordinates with SB/SE Strategy & Finance organization, ensures proper funding of planned hiring and work plan execution activities for the five (5) campuses and a headquarters operation.

    4. Manages non-labor resources, through coordination with the SB/SE Strategy & Finance and Human Capital organizations, to balance needs and monitor usage and projections across the five (5) campuses and headquarters.

    5. Publishes relevant, quality, and timely financial data and services to CCS executive management to facilitate corporate decisions

    6. Develops and publishes SB/SE CCS wide financial policies and procedures in conjunction with overall SB/SE and Service guidelines and procedures.

1.1.16.11.3  (03-01-2007)
Campus Filing & Payment Compliance

  1. The mission of Campus Filing and Payment Compliance is to provide Service-wide policy guidance on processes dealing with Campus Compliance Operations and taxpayers who are delinquent in filing tax returns. Develop and implement program policies, strategies and objectives.

  2. The Director, Campus Filing & Payment Compliance reports to the Director, Campus Compliance Services.

  3. To accomplish the mission, the Director, Campus Filing & Payment Compliance:

    1. Oversees program coordination for automated collection system procedures and Campus procedures related to Compliance programs

    2. Provides continuous oversight and coordination of policy within Campus Compliance Services and between the SB/SE operating units

    3. Identifies trends and develops strategies designed to address the needs of SB/SE taxpayers through a comprehensive approach including education, outreach, and enforcement.

    4. Develops policy and manages selection of returns for Compliance functions.

    5. Sets goals and develops risk-based compliance models.

  4. The following managers report to the Director, Campus Filing & Payment Compliance:

    • Program Manager, Filing Compliance and Reports.

    • Program Manager, ACS/ACS Support Operations

    • Program Manager, Payment Compliance

    • Program Manager, Centralized Case Processing and Insolvency

    • Program Manager, Joint Operations Center Liaison

    • Program Manager, Quality Performance Measurement

1.1.16.11.3.1  (03-01-2007)
Filing Compliance and Reports

  1. The mission of Filing Compliance and Reports is to provide Service-wide policy guidance on nonfiler and return delinquency programs. Develop and implement program policies, strategies and objectives on return delinquency programs. Develop and provide support on adherence to a consolidated Campus Filing and Payment Compliance Work Plan. Assist in the development of site level targets and measures and to monitor adherence to final targets and measures. Provide analysis through various reports to the Director, Campus Filing & Payment Compliance. .

  2. The Program Manager, Filing Compliance reports to the Director, Campus Filing & Payment Compliance.

  3. To accomplish the mission, the Program Manager, Filing Compliance:

    1. Provides oversight and program coordination for return delinquency programs and processes.

    2. Provides oversight and program coordination for nonfiler programs and processes including ASFR and A6020(b).

    3. Develops processes and analysis to identify delinquent filers.

    4. Participates in the development and support of the Campus Compliance work plan.

    5. Reviews and analyzes program progress against operational plans and identifies areas for improvement.

    6. Supports the Workload Planning Team in the area of Plan development and hiring initiatives.

    7. Leads Campus Compliance in the development and support of a consolidated work plan.

    8. Supports resource monitoring by completing workload schedule reviews and analysis against financial reviews.

    9. Prepares and distributes reports and analyses on program progress including the One on One Report, Inventory Monitoring Reports, Case Building Reports, and the Month-at-a-Glance (MAG) for all programs.

    10. Provides input to the SB/SE Operating Division Strategic Plan.

1.1.16.11.3.2  (03-01-2007)
ACS/ACS Support Operations

  1. The mission of ACS/ACS Operations is to provide Service-wide policy guidance and analysis of program trends on collection processes as they relate to Campus Filing & Payment Compliance issues and operations

  2. The Program Manager, ACS/ACS Operations reports to the Director, Campus Filing & Payment Compliance.

  3. To accomplish the mission, the Program Manager, ACS/ACS Operations:

    1. Provides oversight to ensure that campus ACS collection programs are coordinated and consistent;

    2. Develops and supports development of Campus ACS Collection work plan;

    3. Formulates and revises policy and redesign processes affecting the collection process

    4. Develops core collection policies that apply to majority of general program staff and taxpayers

    5. Provides oversight and establishes guidelines for high profile programs (e.g. Collection Due Process)

    6. Develops and coordinates implementation of policy and procedural changes affecting customer rights and delivery of RRA 98 requirements.

    7. ) Conducts data analysis on program trends and determines causality and makes recommendations to improve procedures, policy and/or systems; and

    8. Documents development and coordinates implementation on Campus Filing & Payment Compliance policy and procedural decisions as they pertain to issues such as collection of unpaid assessments and Collection Re-engineering. Coordinates and communicates new or revised policies and their impact on campus operations.