1.1.12  Technology Officer (Cont. 1)

1.1.12.7  (05-19-2012)
Associate Chief Information Officer for Enterprise Services

  1. The mission of Enterprise Services is to enable business transformation through integrated solutions, services, and standards.

  2. Enterprise Services has six subordinate offices:

    • Enterprise Architecture

    • Business Relationship and Service Delivery

    • Solution Engineering

    • Systems Architecture & Engineering

    • Business Operations

    • Web Services

  3. The Enterprise Services functions are

    • Enterprise Architecture

    • Solutions Engineering

    • Portal Program Management

    • Customer Relationship Management

    • Service Delivery Management

    • Integrated Process Management

    :

1.1.12.7.1  (05-19-2012)
Enterprise Architecture

  1. The mission of Enterprise Architecture (EA) is to inform, guide, and standardize Information Technology (IT) investments for the IRS. It guides investment and technology decisions through both a self-service model, consultative and customer focused engagements with its stakeholders. Enterprise Architecture helps standardize investments by enforcing the EA through the Enterprise Life Cycle (ELC), Enterprise Standards Profile (ESP), and approved design patterns. The EA should be viewed as the combination of the EA target, transition strategy, and current environment of the IRS. The office publishes the EA each year as well as the Transition and the As-Built Architecture.

  2. The EA orchestrates the work of architects, engineers, systems developers and support staff that partner with business leaders to define business visions, goals, strategies, objectives, opportunities, and capabilities. EA identifies, analyzes and validates effective IT solutions that will enable the business to achieve their goals. EA also defines IT investments, charter projects and ensure project teams understand and properly use the architecture to build solutions that integrate with the IRS environment. To accomplish the mission, Enterprise Architecture will:

    1. Ensure successful guidance for the development of EA compliant systems.

    2. Effectively use of resources to create an EA that guides, informs and constrains the development and evolution of integrated systems

    3. Support technology prototyping activities in the Applied Technology Innovation Center environment to test and evaluate EA solution concepts and design patterns..

    4. Effectively support activities for Release Architecture (RA) development and integration with current Production Environment (CPE).

    5. Provide solution concepts and full life-cycle costing to better define the portfolio.

    6. Identify and communicate resource implications of the IT portfolio.

    7. Manage all demand for MITS support and services, ensuring all work is strategically aligned.

    8. Facilitate and/or support prioritization.

    9. Formulate and provide baseline control of the IT modernization budget.

    10. Provide performance metrics and monitor business value.

    11. Establish policies, procedures, guidance, standards, and tools for program support and services (Demand Management, Program Control, Business Rules and Requirements, Release Planning, and Transition Management).

    12. Provide direct support in implementation of the management disciplines.

    13. Provide program control mechanisms (dashboard reporting and reviews) to ensure the stability of releases, portfolios, and the projects.

    14. Oversee the Program Governance process, conducting milestone exit reviews

    15. Maintain and provide training and guidance on the use of the Enterprise Life Cycle (ELC).

1.1.12.7.2  (05-19-2012)
Business Relationship and Service Delivery

  1. The mission of Business Relationship and Service Delivery (BRSD) is to provide administrative, logistical, analytical and consultative support and services to the BRSD community. BRSD is responsible for.

  2. To accomplish its mission, Systems Integration (SI) will:

    1. Coordinating, formulating and executing the BRSD Strategic Plan, Business Plan, bi-monthly Operational Reviews, Business Planning Reviews (BPRs), Budget, HPI process, and corrective actions to satisfy Material Weaknesses.

    2. Developing presentations, issue papers, and reports on program-wide and project-specific subjects and other requests for information on various BRSD programs and initiatives to meet stakeholder and oversight needs.

1.1.12.7.3  (05-19-2012)
Solution Engineering

  1. The mission of Solution Engineering is to support the functions and process maturity within solution engineering.

1.1.12.7.4  (05-19-2012)
Business Operations

  1. The mission of Business Operations is to support the Executives, Managers and employees in Enterprise Services (ES) by providing centralized support of the administrative functions for required day-to-day operations.

1.1.12.7.5  (05-19-2012)
Web Services

  1. The mission of Web Services is to oversee the rapid development of web applications by defining goals, policies, developing strategic plans, and managing web based initiatives within the IT organization.

1.1.12.8  (05-19-2012)
Associate Chief Information Officer for User and Network Services

  1. The mission of the User and Network Services (UNS) organization is to provide reliable, secure and cost effective computer hardware, software, and services in support of the IRS mission and to positively satisfy business unit requirements by providing all forms of electronic communications (voice, data video, wireless) in the most efficient and effective manner and by managing the day-to-day operations of the contact center environment. UNS is responsible for managing the design and engineering of the telecommunications environment including development of long-range enterprise networks strategy and infrastructure in support of the modernization projects, and for management of telecommunications projects in support of current production environment and future business initiatives.

  2. End-User Equipment and Services has six subordinate offices:

    • Customer Service Support

    • Operations Service Support

    • Service Planning and Improvement

    • Contact Center Support Division

    • Enterprise Networks Operations

    • Voice Services

    • Engineering

1.1.12.8.1  (05-19-2012)
Customer Service Support

  1. Provide a secure and stable IT infrastructure by provisioning and managing assets and controlling the technical environment.

1.1.12.8.2  (05-19-2012)
Operations Service Support

  1. Operations Service Support provide strategic direction, forecasting and long range planning and oversight of business needs and ensure government and security regulations are accommodated in UNS planning. Convert business requirements into IT services..

1.1.12.8.3  (05-19-2012)
Service Planning and Improvement

  1. Service Planning and Improvement deliver effective and cost efficient IT services in accordance with negotiated Service Level Agreements to IRS end-users.

1.1.12.8.4  (05-19-2012)
Contact Center Support Division

  1. The mission of the Contact Center Support Division is to function as the IT single point of contact for the Joint Operations Center/Business and all business divisions using contact center technology to ensure that design and schedules integrate across IT products, services, and on-going commitments. This will include modernization as well as changes to the installed base systems and services. Additionally, the division will ensure that all contact center components and the network are efficient, cost effective, secure, and highly reliable.

1.1.12.8.5  (05-19-2012)
Enterprise Network Operations

  1. The mission of Enterprise Networks Operations is to support IRS business units' requirements by providing Telecommunications services (e.g. voice, data, video, wireless, remote access, etc.) in the most efficient and effective manner and by managing the day-to-day operations infrastructure environment to ensure the availability of these service for our customers.

  2. Enterprise Networks Operations is responsible for monitoring, managing and supporting the telecommunications environment including development of long-range enterprise networks infrastructure strategy in support of development, production and modernization projects as well as other business initiatives.

1.1.12.8.6  (05-19-2012)
Voice Serivces

  1. The mission of the Voice Services Division is to provide the architecture, technical direction, engineering design and standards, and planning, execution, and management of network services for the IRS. The Division will be the point of contact for coordination of network assets and integrating new technology into the network.

1.1.12.8.7  (05-19-2012)
Engineering

  1. The mission of the Engineering is to provide the architecture, technical direction, engineering design and standards, and planning, execution, and management of network services for the IRS. The Division will be the point of contact for coordination of network assets and integrating new technology into the network.

1.1.12.9  (05-19-2012)
Associate Chief Information Officer for Enterprise Operations

  1. The mission of Enterprise Operations (EO) is to provide efficient, cost effective, secure, and highly reliable computing (server and mainframe) services for all IRS business entities and taxpayers.

  2. Enterprise Operations has five subordinate offices:

    • Customer Relationship and Integration Division

    • Enterprise Computing Center

    • Large Systems & Storage Infrastructure Division

    • Enterprise Systems Management Division

    • Operations Support Office

1.1.12.9.1  (05-19-2012)
Customer Relationship and Integration Division

  1. The mission of the Customer Relationship and Integration Division (CR&I) is to serve as the focal point for establishing relationships between the customer and EO. CR&I will determine the best IT solutions for customers and will provide the means for developing and integrating those solutions through cross-division coordination, and project management and integration. CR&I will ensure EO compliance with all policies and standards in the administration of all contracts, and manage the EO Business Resumption Plans and IT Disaster Recovery Infrastructure.

  2. CR&I has two subordinate offices:

    • Architecture Design, Configuration, and Change Management Branch

    • Customer and Projects Management Branch

1.1.12.9.1.1  (05-19-2012)
Architecture Design, Configuration, and Change Management Branch

  1. To accomplish its mission, the Architecture Design, Configuration, and Change Management Branch will serve as the front door to EO concerning impact to current infrastructure components and the design of future implementations impacting the EO infrastructure.

1.1.12.9.1.2  (05-19-2012)
Customer and Projects Management Branch

  1. The mission of the Customer and Projects Management Branch is to provide leadership for the successful transition of all new initiatives and associated IT assets and services into the infrastructure and corporate computing environment.

  2. To accomplish its mission, the Customer and Projects Management Branch will:

    1. Serve as the entry point for work requests for all EO activities and plan and coordinate operational standards.

    2. Provide corporate direction and standardized processes, SLAs, and IRMs to ensure a stable processing environment.

    3. Administer and maintain the EO UWR process.

1.1.12.9.2  (05-19-2012)
Enterprise Computing Center

  1. The mission of the Enterprise Computing Center (ECC) is to maintain and operate the tax processing systems of the IRS to provide data and other IT services to the nation’s taxpayers and the business divisions. These systems are used to maintain the National Taxpayer Master File, the Integrated Data Retrieval System, the Automated Collection System, and the Integrated Collection System data bases; and to receive and process tax returns and payments. ECC also provides IT support for Tier 2 and 3 systems in support of internal business processes, provides program development and testing support for all tax processing systems, and provides disaster recovery for critical business systems. ECC manages the Information Returns Program and Magnetic Media Reporting, including the Centralized Call Site for the Information Returns Program. ECC also provides systems administration support for all infrastructure servers enterprise-wide and application servers located in the ten campuses and multiple non-ECC sites.

  2. To accomplish its mission, ECC will:

    1. Provide effective planning, direction, and coordination of Master File operations.

    2. Provide technical and operational support for mainframe tax processing for all consolidated customer sites.

    3. Provide technical and operational support for electronic commerce and corporate Tier 2 tax processing.

    4. Provide day-to-day operational support for all aspects of enterprise storage and data management.

    5. Receive, resolve (level 1 and 2), assign, report, and track operational impact problems.

    6. Operate a Command Center and Backup Center to monitor systems activities, resolve incidents, and maintain stable processing environments for production, disaster recovery, and development systems.

    7. Automate repeatable processes and corrective actions through the administration of automation tools.

    8. Schedule and control all production workloads.

    9. Coordinate, maintain, and control all operational aspects of the Information Returns Program (IRP).

    10. Provide technical and operational support for Tier 3 servers providing corporate computing services.

    11. Provide on-line computer support in testing computer applications used in the tax administration system.

    12. Provide oversight for implementation and maintenance of both infrastructure and Application Server Operations.

  3. ECC has seven subordinate offices:

    • Mainframe Operations Branch

    • Data Management Branch

    • Tier 2 Operations Branch

    • Operations Services, Scheduling, and Validation Branch

    • Information Returns Branch

    • Service Delivery Command Center Branch

    • Technical Services Branch

1.1.12.9.3  (05-19-2012)
Large Systems and Storage Infrastructure Division

  1. The mission of the Large Systems and Storage Infrastructure (LSSI) Division is to design, develop and deploy the large systems and enterprise storage infrastructures, including systems software products, databases and operating systems for these platforms, to meet evolving customer business needs in a manner consistent with established standards and IRS business objectives.

  2. The IT Infrastructure Division has four subordinate offices:

    • Unisys Support Services Branch

    • IBM Support Services Branch

    • Tier 2 Support Services Branch

    • Enterprise Support Services Branch

1.1.12.9.3.1  (05-19-2012)
Unisys Support Services Branch

  1. The mission of the Unisys Support Services Branch is to develop, install, maintain, modify, and monitor the systems software, databases, and mainframe communications products and processes required for the Unisys mainframe systems supporting various tax processing systems in the ECC.

1.1.12.9.3.2  (05-19-2012)
IBM Support Services Branch

  1. The mission of the IBM Support Services Branch is to provide the technical system programming services needed to support all IBM Tier 1 production, test, and development environments throughout the IRS in a manner that ensures top-quality customer service to all users.

1.1.12.9.3.3  (05-19-2012)
Tier 2 Support Services Branch

  1. The mission of the Tier 2 Support Services Branch is to provide programmatic management of all distributed Tier 2 systems Servicewide, including the deployment and technical support of the Corporate Tier 2 infrastructures, as well as to ensure the standardization and consolidation of the server-computing infrastructure.

1.1.12.9.3.4  (05-19-2012)
Enterprise Support Services Branch

  1. The mission of the Enterprise Support Services Branch is to develop software that automates manual and repetitive processes and corrective actions within the infrastructure, to build enterprise storage solutions that can be supported by ECC, and to provide cross-tier Middleware and Application Program Interface (API) support to the modernized infrastructure in a manner that ensures quality customer service to all users.

1.1.12.9.4  (05-19-2012)
Enterprise Systems Management Division

  1. The mission of the Enterprise Systems Management Division is to provide effective and efficient systems management capability with an understanding of the end-to-end business services impact to enable MITS to deliver the highest quality IT service.

1.1.12.9.5  (05-19-2012)
Operations Support Office

  1. The mission of the Operations Support Office (OSO) is to provide financial management on all matters relating to budget resources for EO. OSO also serves as the focal point for the development of all strategic planning efforts and coordinates and manages all administrative and human resources services and programs across EO.

1.1.12.10  (05-19-2012)
Associate Chief Information Officer for Strategy and Planning

  1. The mission of the Strategy and Planning office is to facilitate the alignment of IT and business thro ugh strategic planning and financial management practices that offer transparency of overall IT demand, supply and the value of IT investments. The Associate Chief Information Office for Strategy and Planning reports to the Chief, Technology Office. Strategy and Planning as five subordinate offices:

    • Financial Management Services

    • Investment Planning & Management

    • Requirements & Demand Management

    • Risk Management

    • Vendor & Contract Management

1.1.12.10.1  (05-19-2012)
Financial Management Services

  1. The mission of Financial Management Services (FMS) is to provide executive leadership, direction, and policy in all matters pertaining to IT budget and financial management across the Modernization and Information Technology Services (IT) organization and IRS, which includes the major processes of budget formulation, plan development, budget execution and financial analysis. This includes out-year budget formulation and plan development as well as budget execution

1.1.12.10.2  (05-19-2012)
Investment Planning & Management

  1. The mission of Investment Planning and Management (IPM) is to optimize the efficiency and effectiveness of the IT portfolio through fiscally sound portfolio management processes that enable the IRS to provide quality IT services to our customers.

1.1.12.10.3  (05-19-2012)
Requirements & Demand Management

  1. Requirements and Demand Management (RADM) provides innovative and proactive management of all IRS IT demand provides requirements engineering and requirement analysis support, provides assistive technology and agency 508 compliance guidance, provides the dissemination of employee directives, and provides external communications for IT

1.1.12.10.4  (05-19-2012)
Risk Management

  1. The mission of the Risk Management (RM) organization is to ensure IT is a risk-aware organization that effectively manages threats and leverages applicable best practice to improve IT performance. RM provides the enterprise life cycle framework by which IRS defines, develops, manages and implements business changes through Information Systems initiatives; ensures the governance structure supports the achievement of the IRS mission and strategic goals; and provides effective management controls to meet oversight requirements.

1.1.12.10.5  (05-19-2012)
Vendor/Contract Management

  1. The mission of the Vendor & Contract Management (VCM) organization is to maximize the value of IT financial investments by implementing effective sourcing strategies, monitoring vendor performance and contract management, and facilitating strong governance processes. The Director, Vendor & Contract Management reports to the Associate Chief Information Office for Strategy and Planning.


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