The Director, PSP reports to the Director, CLD.

Director PSP serves as the operational link between all SB/SE CLD components.

Director PSP coordinates programs with all Business Operating Divisions (BOD).

The following managers report to the Director PSP:

The Web site for Policy and Strategic Planning is accessed at: http://mysbse.web.irs.gov/CLD/PSP/default.aspx.

PSP staff contact information is found on the IRS intranet at the following web address: http://mysbse.web.irs.gov/CLD/PSP/PSPcontact/default.aspx.

The mission and purpose of issue management is to:

The mission of Planning and Review (P&R) is to establish and maintain critical support to all CLD. P&R develops programs, policies, reviews internal procedures/processes, and provides technical assistance. The assistance includes conducting internal workshops and preparing written resource materials for the development and implementation of local procedures. P&R coordinates with other internal partners who have responsibilities related to the functionality of SB/SE CLD. In addition P&R:

Planning and Review provides overall governance, strategic planning, policy, oversight of policy implementation, and general processes in CLD by:

The Chief, P&R reports to the Director, PSP.

The P&R staff partners with interagency counterparts within SB/SE, Wage and Investment (W&I), Large and Mid-Size Business (LMSB), and Tax Exempt and Government Entities (TE/GE) to develop processes and report on the SB/SE Business Performance Review (BPR), IRS Strategic Planning Process, and Tax Gap.

Work with Modernization and Information Technology Services (MITS) to develop and implement monitoring and tracking systems.

Establish and maintain processes and coordinate development of CLD Strategic Plan, including the development of strategic assessments and performance measures.

Collect performance data from all CLD components to include in the Business Performance Review (BPR), Monthly Report, and Operational Review (OR) for senior management.

Act as Point of Contact (POC) for CLD operating functions and SB/SE Research activities.

Provide support and guidance to CLD management and project teams to improve the quality of business processes and meet the needs of customers.

Act as administrative support for various key program initiatives.

The Business Performance Review is a performance management document that is prepared quarterly and presented to the Deputy Commissioner, Services and Enforcement.

Chief, P&R is responsible for coordinating the CLD input to the BPR.

Copies of the SB/SE BPR reports are on the Strategy and Finance internet site: http://sbse.web.irs.gov/SF/PPM/OPR/BPR/BPR.htm.

The Operational Review (OR), conducted by the SB/SE Commissioner and Deputy Commissioner, is generally held bi-monthly. During the OR the Director, CLD reports on:

P&R is responsible for preparing the documents for the OR by consolidating the input from all CLD Functions.

The Strategy & Finance Office, SB/SE (S&F) facilitates development of the SB/SE Strategic Plan. They provide a process to senior leadership on strategic direction and priorities that SB/SE should pursue to meet agency goals while effectively using limited resources. The SB/SE Strategic Plan (the SB/SE Plan) is usually a multi-year outline of strategies and priorities that identifies SB/SE program goals. The SB/SE Plan is written every fiscal year.

P&R represents CLD and works closely with S&F in developing the SB/SE Plan and the CLD Strategic Plan.

P&R develops the CLD Strategic Plan, outlining activities supporting the SB/SE Plan.

P&R develops the annual Program Letter. Generally the Program Letter transmits the current year(s) strategic plan to employees; it is signed by the Director, CLD.

CLD's P&R established procedures for submitting research projects that supplement the SB/SE Research Procedures. The procedures are available on the CLD Web site at: http://mysbse.web.irs.gov/CLD/PSP/MgrAlerts/1486.aspx.

P&R is responsible for coordinating, controlling, and monitoring all CLD research requests.

P&R serves as the liaison between CLD and SB/SE Research and assists with formulating, expediting, requesting, and processing all research requests.

Each CLD functional office is responsible for generating and developing its own research projects or ideas and for submitting its research requests to P&R.

The Internal Management Document (IMD) Coordinator(s) for CLD are located in P&R and have responsibility to oversee the development and delivery of:

P&R's IMD Analysts are also responsible for coordinating the review and concurrence of cross-functional IRMs, Interim Guidance Memorandum, Delegation Orders, Policy Statements, and Memorandum of Understanding owned or requested by other operations. The Analysts ensure Form 2061, Document Clearance Record, is forwarded to the appropriate CLD group(s) performing the review and monitors due dates, comments, and concurrences.

Stakeholder Liaison (SL) HQ, SL Field, and PSP report and record hours by Organization Function and Program (OFP) in the Single Entry Time Reports (SETR) system.

SETR input, for the above functions, interfaces with the WP&C system.

Weekly validation of SETR is required as follows:

SETR/WP&C is designed to use specific OFP codes to track time charged. Weekly WP&C reports are used to show how time was applied by the organizations.

Valid OFP's are found at the PSP Web site: http://mysbse.web.irs.gov/CLD/PSP/Time+Monitoring/default.aspx.

In August 2007, PSP, P&R, SL Field, and SL Headquarters reached an agreement that a formal work plan and work schedule would not be developed or loaded into the automated systems (STRAWS) for their organizations.

P&R performs quarterly monitoring to identify resource usage anomalies in the administrative time reporting by SLs using the actual hour data recorded in the Work Planning & Control (WP&C) system at the following web address: http://eosco.enterprise.irs.gov/managers/index.htm.

The Consolidated CLD Managers Certification Listing is updated and submitted quarterly to the SB/SE Section 1204 Coordinator.

The report is usually due about 3 1/2 weeks after the quarter ends.

TIGTA requires that the functions maintain a current list that contains the name, work title, seid, and POD for each of the managers, by quarter, indicating their Section 1204 classification status. Due to the current nature of CLD work, the managers are not required to quarterly submit individual self-certification forms and are classified "Non-Section 1204" .

P&R is responsible for gathering the updates from all the CLD functions and for providing a consolidated response to the SB/SE Section 1204 Coordinator. Managers, acting managers or employees detailed into management positions, on the last day of a quarter, must be shown on the listing.

Samples are available in a desk guide located on the PSP SharePoint site.

The CLD Consolidated SSA report captures the Stakeholder Liaison (SL) Field FTE count for the portion of their work connected to the Federal Insurance Contributions Act (FICA) Administration. A pre-determined percentage of certain program work is reported for chargeback to the SSA Trust Fund Account. The labor (direct program hours) and non-labor (overhead: managerial and clerical) costs for each quarter are provided.

These costs must be provided within 10 business days into the new quarter.

A P&R Analyst gathers and submits a consolidated response to the SB/SE Strategy and Finance Budget Analyst who performs an analysis to compare estimated costs and documents significant variances.

Background
Social Security and Medicare taxes pay for benefits to workers and their families under FICA. Social Security taxes pay for benefits under the Old Age, Survivors, and Disability Insurance part of FICA. Medicare taxes pay for hospital benefits. Each public sector employee contributes to these taxes and the employer pays a matching amount. Self-employed taxpayers must also pay Social Security and Medicare taxes in the form of self-employment taxes. These taxes are deposited to the OASDI and HI Trust Funds.
The Secretary of the Treasury is directed by the Social Security Act to pay to the Treasury General Fund from the OASDI and HI Trust Funds, the amount estimated as expended by the Department of the Treasury, including the IRS, for this service. The IRS’ expenses make up a significant portion of the charges to the OASDI and HI Trust Funds. On a quarterly and annual basis, IRS is required to provide certain reports to the Bureau of Public Debt (BPD) on administrative costs incurred in gaining taxpayer compliance, and providing customer service around these taxes.

Behind this requirement, a reasonable, supportable, and repeatable methodology was developed for reporting these costs using guidelines provided by SB/SE Strategy and Finance. Their Budget Office is responsible to gather statistics on work performed in the functions that contribute to the collection of FICA taxes.

Responsibilities
SB/SE is responsible for determining the labor and non-labor costs expended by each organization within SB/SE that provides services to the OASDI and HI Trust Funds. These costs are provided to the Beckley Finance Center (BFC), by the Budget Office on a quarterly basis. In addition, each year SB/SE must provide relevant information to the BFC for preparation of a forecast of OASDI and HI Trust Funds expenses to be incurred the next fiscal year.

CLD is required to report the cost of education and outreach efforts to employers and self-employed taxpayers. A file is maintained that includes source reports (WP&C extracts & Calculation Template) to support quarterly costs and the fiscal year assumption document used to calculate the data.

Samples are available in a desk guide located on the PSP SharePoint site.

The primary mission of OS is to provide operational and administrative support to all functions within the CLD organization enabling SL Field, SL Headquarters, Governmental Liaison & Disclosure, Safeguards, and Communications to achieve their respective goals and objectives.

To assist CLD in accomplishing their mission, the Chief, OS provides leadership and direction in the following program areas:

The Chief, Operations Support reports to the Director, Policy and Strategic Planning (PSP).

The Operations Support staff interacts at the Headquarters and Field levels with all functions within CLD as well as functions within SB/SE, W&I, LMSB, and TE/GE.

Operations Support staff coordinates all NTEU issues with SB/SE SMART Human Capital Office or Labor Relations.

Operations Support collaborates with MITS equipment and WRTS issues.

Operations Support Analysts have responsibilities to ensure:

The Employee Suggestion Program (ESP) is a vehicle for submitting ideas for improving the organization. Employees are encouraged to submit acceptable ideas and management agrees to consider granting an appropriate award for those adopted. Refer to IRM 1.55.5,Wage and Investment - Employee Suggestion Program, Exhibit 1 (1.55.5-1) for additional guidance.

All suggestions are submitted via the Employee Suggestion database. The website for this database is: http://esp.web.irs.gov.

Suggestions that impact CLD operations are reviewed and assigned to CLD Subject Matter Experts (SMEs).

Operations Support responsibilities are to:

CLD Suggestion Reviewer is responsible for the following:

To accomplish the program responsibilities, OS receives guidance and support from SB/SE SMART Human Capital Office Information Management on the Employee Suggestion Program:

The ESP process is owned by the SB/SE SMART Human Capital Office - Information Management. Both OS and SB/SE SMART Human Capital Office - Information Management coordinate efforts to meet both organizations’ employee suggestion program needs.

For additional information on ESP refer to:

The Integrated Data Retrieval System (IDRS) Security Program within CLD is managed in Policy and Strategic Planning, Operations Support. Operations Support will serve as the Unit Security Representative and coordinate all CLD employees’ USR and IDRS terminal security activities.

Operations Support has responsibility to:

USR & Group Managers Responsibilities:

All IORS Reports are certified by the USR. USR Report Certification Requirements:

Manager Responsibilities in the Report Certification Process:

For additional guidance and briefing documents refer to:

Employees’ Responsibility For Reporting Inadvertent Access(s):

Operations Support (OS), in coordination with the CLD Director Staff, i.e. the Budget Analyst, develops and coordinates all hiring and staffing activities within the CLD organization.

OS has responsibility to:

The SB/SE Request for Organizational Change (S-ROC) is the method SB/SE uses to review and approve proposed organizational changes. The Director, SB/SE SMART Human Capitol Office, is responsible for monitoring and coordinating organizational change proposals.

S-ROC is the first step taken when seeking approval of organizational design changes. The S-ROC process is not intended as a replacement for routine processes, already in place, to secure funding of additional positions, upgrades, etc. The S-ROC approves the organizational design only. Once the S-ROC is approved, implementation of the new design (e.g., filling positions) is completed in accordance with current Finance and Human Resource guidelines.

Operations Support has responsibility to:

CLD functional offices are responsible for:

OS is responsible for developing, coordinating, and monitoring the CLD Training Plan.

CLD’s Training Program ensures "just-in-time" training needs are met by the employees of the CLD Organization.

The Director, Planning and Strategic Planning (PSP) has responsibility for oversight, development, and delivery of the CLD Training Program along with the Director of Learning and Education.

The Director PSP :

Servicewide Learning and Education:

Two major segments share the mission and values of Servicewide Learning and Education:

SB/SE Learning and Education has primary responsibility to:

SB/SE SMART Human Capital Office Leadership, Education & Delivery Services (LEADS) has primary responsibility to:

The Operations Support Training Analyst :

Operations Support has responsibility to

To accomplish these responsibilities, Operations Support receives guidance and support from SB/SE SMART Human Capital Office on the following:

Both Operations Support and SB/SE SMART Human Capital Office coordinate efforts to meet the employee engagement needs of the CLD organization. For additional information on the employee satisfaction program, refer to the CLD and SB/SE websites.

Operations Support has responsibility to:

To accomplish these responsibilities, Operations Support receives guidance from SB/SE SMART Human Capital Office, Work Space Management (WSM) and AWSS on the following:

For additional information, refer to the AWSS - Real Estate and Facilities Management website for guidelines on space management at: http://awss.web.irs.gov/Facilities/RealEstate/Real-Prop-Mgmt.html.

The Risk Management Group (RMG) and the SB/SE Governance Reporting Procedures provide guidelines for the establishment and operation of all SB/SE Information Technology Projects (IT) and Operational Improvement Workstreams (OIW). It sets forth the objectives, scope, organization, responsibilities, and general methods of operation. OS coordinates this process for CLD.

The objectives of CLD's reporting procedures are as follows:

The scope of CLD’s reporting procedures for the Internal OU Governance process are to:

Presently, all CLD’s projects and other major efforts are governed under the Internal OU Governance structure. The general guidelines for assigning a project to this method of governance is as follows:

When CLD has a need to consult with BSP to ascertain the required support for new project(s), the OU Representatives and the BSP staff will work jointly to determine which projects/efforts go to which process. Projects under the BSP PMD/RMG:

Responsibilities of the CLD Project Management Coordinator:

For additional information and details, visit: http://sbse.web.irs.gov/BSP/BSPProjectManagement.htm.

Operations Support is responsible to:

To accomplish these responsibilities, Operations Support receives guidance from the MITS Organization, SB/SE BSP Operating Unit, and SB/SE Workplace Management (WPM) on the following:

The WRTS is an on-line tracking system, which requires the use of a Work Request (WR) to submit requests for services from Demand Management and the Technical Supplier functions of the MITS organization.

There are certain requirements which are mandated by Demand Management, which require all users to complete a Form 5081 and complete certain training modules before they are given access to the WRTS.

Form 5081 submission - Before all users take the training, they must submit, an on-line, Form 5081 request for permission to access the application. Select the Work Request Tracking System (WRTS) component from the "System Menu’s" when initiating the Form 5081 request. Once the request is approved by the user’s manager, Demand Management, will add the employee name and BOD to the WRTS’s Database. The employee can then begin the training

Training Requirements -

Simplified WR Process Illustration Flow Chart

Service-type WR for a major procurement, minor system change, or major system redesign and programming should include a general description of the overall system concept. The WR description should:

Responsibilities of the WR Originator, WR Reviewer, and WR Coordinator

In essence, the WRTS is a centralized system which requires the on-line working of the Work Request (WR) submissions, through collaboration and coordination between the Requestor (the CLD organization), and (the Supplier/Programmers, MITS).

Visit the WRTS website for addition additional information and guidance at: http://wrts.web.irs.gov/.

The Office of Government Ethics (OGE) Program is a safeguard for employees as well as the government. It provides a mechanism for determining actual or potential conflicts between the employees’ public responsibilities and their private interests and activities. This allows the employee and the agency to fashion appropriate protections against such conflicts.

Operations Support is responsible to:

Communications, Liaison and Disclosure positions required to file OGE Form 450:

To accomplish these responsibilities, Operations Support receives guidance and support from SB/SE SMART Human Capitol Office. For additional information on the OGE 450 Program, please refer to the Ethics Web site at: http://counsel.web.irs.gov/ethicsLink/.

OS provides support to the CLD functions when making requests for establishing copying contracts or for copying services that are submitted to Publishing Services, W&I, by using the electronic Publishing Services Request (PSR) application.

Permissions and a password are required to access the PSR application at: http://publish.no.irs.gov/servc.html by clicking on the PSR link (2nd paragraph). The automated PSR form is an automated form, which is used to obtain the funding approvals, and route the request to Publishing for processing.

Requirements:

Publishing Service Request Instructions:

Requestor

* An authorized approving official must sign Form 1767. If you cannot locate an approving official for your Area, the Publishing Services Requisition Authorized Signatures link is at: http://publish.no.irs.gov/authsig.html. Instructions on adding, deleting, or changing authorized officials are listed under the section titled Delegation of Authority.