- 2.3.69.1 Command Code VPARS General Information
- 2.3.69.2 Command Code VPARS Error Messages
- 2.3.69.3 Agent Message Code and Descriptions
- Exhibit 2.3.69-1 VPARS Input Format
- Exhibit 2.3.69-2 VPARS Response Format
- Exhibit 2.3.69-3 VPARS IMF Response Format
- Exhibit 2.3.69-4 VPARS BMF Response Format
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Voice Processing Account Referral Screen (VPARS) is part of the Telephone Routing Interactive System (TRIS).
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A taxpayer dials in to use the TRIS phone system.
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A condition is encountered that the automated phone system cannot handle, and the call is transferred to a customer service representative for assistance in completing the transaction.
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The Taxpayer Information Number (TIN) is passed to the customer service representative and Command Code VPARS is executed.
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VPARS displays the taxpayer's account information and a description of the error the taxpayer encountered in the automated phone system.
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Following are the error messages for VPARS.
ERROR MESSAGES MEANING ACCESS TEMPORARILY DENIED—RETRY Deadlock between run units or short recovery preventing access. Re-enter. CC DEFINER INVALID VPARS does not have a definer. ENTITY ONLY—SEE ENMOD Account requested contains no tax modules. For Entity information CC ENMOD. NO DATA AVAILABLE No information for input TIN on the TIF. NOT DATA REVERSE VALIDITY ON xTIF No information on the TIF validity input. Re-input SSN or EIN with the File Source of opposite validity. SYSTEM ERROR ON ACCESS/UPDATE Unusual condition occurred on I/O. Notify CSA. xTIF—AREAnn NOT AVAILABLE Area nn is temporarily not available. Re-enter. TIF–50 NOT PRESENT—NOTIFY DBA Module information is indicated on the account but is not found. TIN INCONSISTENT WITH FILE SOURCE TIN is not consistent with the File Source. Correct and re-enter. TIN INVALID TIN does not meet standard validity criteria. Correct and re-enter.
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Following are the Agent Message Codes and descriptions.
NUMBER LITERAL 001 VBD AMT OUT OF RANGE 002 VBD OPEN TDI 003 VBD Cl FREEZE CD 004 VBD IRS EMPLOYEE CD 005 VBD PREVIOUS IA 006 VBD LITIGATION STATUS 007 VBD POTENTIAL CSED 008 VBD NO MF DATA FOR XREF 009 VBD PENDING PYMT PLAN 010 VBD COMBAT ZONE 011 VBD BALANCE DUE CFF 012 VBD BALANCE DUE ACS 013 VBD OPEN TDI — ACS 014 VBD ASSIGNED CASE 015 VBD PRIOR FULL PYMT PLAN 016 VBD TOO MANY TAX MODULES 017 VBD TAX MODULE CONFLICT 020 VBD NO PYMT EXT <100K 021 VBD NO PYMT PLAN SELECTED 022 VBD NO PYMT AMT ENTERED 023 VBD $nnnn OFFER TOO LOW 024 VBD $nnnn OK BUT NO DATE 025 VBD ? 30 DAY TERMS <100K 026 VBD ? 60 DAY TERMS <100K 027 VBD $nnnn ON nn, ? TERMS 028 VBD SCRAMBLED SSN CODE 031 VBD REVERSE VALIDITY CASE 033 VBD DUPLICATE RETURN 034 VBD INELIG. EIN TIN TYPE 035 VBD INELIGIBLE TIN/FS 036 VBD OIC INSTALL INELG 037 VBD DATA AT> ONE SITE 038 VBD INNOCENT SPOUSE 039 VBD DDIA 040 VBD FEDERAL EMPLOYEE 041 VBD ACCOUNT HAS MFT31 042 VBD INNOCENT SPOUSE PENDING 043 VBD ACS DEFIA 044 VBD PREVIOUS EXTENSION THIS WK 046 VBD ? 30 DAY TERMS>=100K 047 VBD ? 60 DAY TERMS>=100K 048 VBD NON ACS DEFIA 049 VBD RESTRICTED COMP HOLD 050 VBD MF BAL DUE MOD RESTRICTION 051 VBD MEMO ACCOUNT 052 VBD DUMMY ACCOUNT 053 VBD MFREQ ACCOUNT 054 VBD RESTRICT INTEREST 055 VBD RESTRICT FTP PNLTY 056 VBD OIC PENDING 057 VBD MATH ERROR -J FREEZE 058 VBD PENDING CLAIM 059 VBD PRIVATE COLLECTION AGENCY 060 VBD EFT IND 1 - MFT 29 061 VBD FILING EXTENSION FILED 062 VBD EXT FILED ON XREF ACCT 063 VBD RETURN DELINQUENT ACCT 064 VBD DELINQUENT XREF ACCT 065 VBD DEBIT BAL XREF ACCT 066 VBD INELIG EXT OR IA 067 VBD ? 120 DAY TERMS <100K 068 VBD ? 90 DAY TERMS <100K 069 VBD NO PYMT EXT/IA <100K 070 VBD NO PYMT EXT/IA 071 VBD PDIA 072 VBD ? 120 DAY TERMS >=100K 073 VBD ? 90 DAY TERMS >=100K 074 VBD ACCOUNT TRANSFER OUT 075 VBD ACCOUNT REACTIVATED 076 VBD CRED INT RESTRICT 077 VBD RESTRICT INTEREST 078 VBD POTEN MAN I&P ADJ 079 VBD STAT CODE 44 080 VBD AMENDED RETURN 081 VBD REVISE EXTN MENU 082 VBD REVISE IA MENU 083 VBD REVISE RIA MENU 084 VBD REVISE PAST DUE EXTN 101 PIN, INELGBLE RESTRICT 104 PIN, INELGBLE FILING STAT 105 PIN, INELGBLE SCRMBL SSN 108 PIN, INELGBLE DANGEROUS TP 109 PIN, INELGBLE DECEASED TP 110 PIN, PIN CHANGE NO PIN 111 PIN, OWN DOB INV 112 PIN, OWN DOB NOR 113 PIN, SPOUSE DOB INV 114 PIN, SPOUSE DOB NOR 115 PIN, AUTHORIZED REP 116 PIN, YOUR SSN INV 117 PIN, YOUR SSN NOR 118 PIN, DOB CONFIRM INV 119 PIN, DOB CONFIRM NOR 120 PIN, OWN DOB INV 2 121 PIN, SPOUSE DOB INV 2 122 PIN, OWN DOB NOR 2 123 PIN, SPOUSE DOB NOR 2 124 PIN, NM CID NOR DOB 125 PIN, NM CID NOR 126 PIN, NM CID 2 DOB 127 PIN, NM CID 2 128 PIN, REC NOT INV DOB 129 PIN, REC NOT INV 130 PIN, CID NOR 2 DOB 131 PIN, CID NOR 2 132 PIN, CID NOR NN DOB 133 PIN, CID NOR NN 134 PIN, CID MATCH DOB 135 PIN, EST RENT INELG 136 PIN, EST NOR 137 PIN, EST UNACT NOR 138 PIN, EST UNACT AGAIN 139 PIN, EST CONF NOR 140 PIN, EST STOVER NOR 141 PIN, EST STOVER UNACT 142 PIN, EST STOVER CONF NOR 143 PIN, EST STOVER CONF NM 146 PIN, EST RET MM INV 147 PIN, ENTRY NOR 148 PIN, ENTRY CHANGE NOR 149 PIN, ENTRY RES NOR 150 PIN, ENTRY NO MATCH NOR 151 PIN, ENTRY NO MATCH2 152 PIN, RENT RES NM 154 PIN, RENT LFT NM 156 PIN, RENT LFT NOTBL 157 PIN, RENT RES BLER 158 PIN, RENT RES BL 159 PIN, RESTRICT INV 161 PIN, RL RET MM INV 160 PIN, RESTRICT NOR 162 PIN, MENU NO PIN LETTER 163 PIN, MENU FORGOT 164 PIN, MENU LIFT BLOCK 165 PIN, MENU REPEAT TOPICS 166 PIN, MENU INVALID 167 PIN, MENU NO RESPONSE 168 PIN, EST RENT NM 169 PIN, DATA AT> ONE SITE 170 PIN, NO DATA SAVED 171 PIN, REENTRY NO DATA FOUND 172 PIN, MAINT DUMMY ACCOUNT 173 PIN, DOB CONFIRM NM 200 PAY, INVALID ENTRY-MENU 201 PAY, NO RESPONSE-MENU 202 PAY, INVALID ENTRY-MENU 2 203 PAY, SCRAMBLED SSN 206 PAY, BAL MODULES> 5 207 PAY, NO BAL DUE MOD PRES 208 PAY, PENALTY FREEZE(G-) 209 PAY, DEBIT INTEREST(-I) 210 PAY, ACCOUNT TRANSFER OUT 211 PAY, ACCOUNT REACTIVATED 212 PAY, REFUND SCHEMES (Z-) 213 PAY, COMBAT ZONE (-C) 214 PAY, CRED INT RESTRICT 216 PAY, BANKRUPTCY(-V) 217 PAY, LITIGATION PENDING 218 PAY, POTEN MAN I&P ADJ 219 PAY, EST TAX CREDIT>AVAIL 220 PAY, NO RESPONSE 221 PAY, REPEAT PAYOFF XCEED 222 PAY, CLAIM PENDING (W-) 223 PAY, OFFER IN COMPROMISE 224 PAY, NOT AN INDIVIDUAL 225 PAY, NON IMF ACCOUNT 226 PAY, NO POSTED RETURN 227 PAY, SUB FOR RETURN 228 PAY, MOD TRANS OUT OF SC 229 PAY, UNREVERSED TC 500 230 PAY, STATUS 10 OR 12 231 PAY, NON QUALIF ACCOUNT 232 PAY, INVALID DATE 233 PAY, NO RESP TO ENTER DATE 234 PAY, NO RESPONSE FROM MEN2 235 PAY, INVALID ENTRY-MENU 3 236 PAY, INVALID ENTRY-MENU 4 237 PAY, NO RESPONSE FROM MEN3 238 PAY, UNREVERSED TC270 239 PAY, UNREVERSED TC534 240 PAY, UNREVERSED TC500/780 241 PAY, UNREVERSED TC604 242 PAY, UNREVERSED TC340/341 243 PAY, UNREVERSED TC370DC52 244 PAY, TODATE PRIOR RT DUE DT 245 PAY, PND ADJ - W/870 246 PAY, INTEREST FREEZE SET 247 PAY, START DATE MISSING 248 PAY, TAX LIABILITY ZERO 249 PAY, MFT 55 PRESENT 250 PAY, MFT 30 RETRN DUE DATE 0 251 PAY, PEND ADJ TC29X/30X 252 PAY, TOO MANY TRANS 253 PAY, MODULE TOO LARGE 254 PAY, COND M PRESENT 255 PAY, STAT CODE 71 256 PAY, IMF - IDRS MISMATCH 257 PAY, STAT CODE 42 258 PAY, STAT CODE 43 259 PAY, STAT CODE 44 260 PAY, AMENDED RETURN 261 PAY, STAT CODE 49 262 PAY, STAT CODE 72 263 PAY, DATE OUT OF RANGE 264 PAY, TIN NO DATA 265 PAY, INELIG EIN TIN TYPE 266 PAY, INELIGIBLE TIN/FS 267 PAY, ACCT INTELL CODE 268 PAY, COMP HOLD INT/FTP-OTH 269 PAY, COMP HOLD INT/FTP-MUL 270 PAY, ACI FREEZE 271 PAY, MENU REPEAT 272 PAY, MENU REPEAT 2 273 PAY, MENU REPEAT 3 274 PAY, MENU REPEAT 4 275 PAY, VERIFY DATE 276 PAY, EXCEED REENTER DATE 278 PAY, NO RESPONSE FROM MEN4 279 PAY, NO RESPONSE ZIPCODE 280 PAY, NO RESP REPEAT MAIL 281 PAY, EXCEED ZIP ATTEMPTS 282 PAY, INVALID ZIP 283 PAY, NO VERIFY RESPONSE 284 PAY, REPEAT EXCEEDED 285 PAY, EXCEEDED CONFIRM ZIP 286 PAY, EXCEEDED ENTERED ZIP 287 PAY, EXCEEDED REPEAT MAIL 288 PAY, EXCEED DATE 289 PAY, TO-DT IN GRACE PERIOD 290 PAY, INVALID ENTRY<>0 291 PAY, DUMMY ACCOUNT 292 PAY, TC918 IND <>0 293 PAY, DATA AT> ONE SITE 294 PAY, ACCOUNT HAS MFT31 295 PAY, SPOUSE HAS MFT31 300 DEB BMF ACCOUNT HISTORY 301 DEB DO DISCLOSE INTERVIEW 302 DEB VPPIN PROCESS MET 303 DEB YEAR ENTERED INCORRECT 304 DEB REFUND RETURN UNDELIVR 305 DEB TOO MANY TCS TO READ 306 DEB UNABLE DETERMINE ISSUE 307 DEB BAL CALC OFF - CALL SA 308 DEB YEAR ENTERED UNAVAIL 309 DEB CI FREEZE CD