2.13.6  Wireless Communications

Manual Transmittal

July 23, 2013

Purpose

(1) This transmits revised IRM 2.13.6, Enterprise Networks, Wireless Communications.

Material Changes

(1) This IRM has been prepared in accordance with requirements resulting from the IRM restructuring and IRS modernization efforts. It provides guidance and directions for Wireless Communications services that are in place, and the Wireless Aircards.

(2) Enterprise Networks was replaced by User and Network Services throughout the document.

Effect on Other Documents

IRM 2.13.6 dated March 1, 2006, is superseded. This IRM has been streamlined to improve its organization and updates.

Audience

The User and Network Services organizations and other divisions and functions needing wireless telecommunications services will use this IRM. This policy does not apply to employees within Criminal Investigations (CI).

Effective Date

(07-23-2013)

Terence V. Milholland
Chief Technology Officer

2.13.6.1  (07-23-2013)
Purpose

  1. This IRM describes the wireless communication products and services provided by the User and Network Services Directorate. It provides guidelines and the processes used by IRS employees for obtaining cellular phones and pagers. It also provides guidelines for properly using these products and services.

  2. If there are any questions or if additional guidance is needed within this IRM, contact User and Network Services, Business Services Section at 202-283-4675.

2.13.6.2  (05-31-2013)
Wireless Communications

  1. The Wireless Program Office is responsible for the procedures, acquisition, issuance, and use of cellular phones and pagers. It will ensure that current wireless technologies will be made available to IRS employees, as required.

    Note:

    Blackberry's with voice capabilities follow the same standards as cellular phones, but fall under the responsibility of the User and Network Services (UNS) organization.

  2. All cellular phone and pager service must be acquired through UNS utilizing the national contract. No other acquisitions shall be made without the approval of the Business Services Section.

2.13.6.2.1  (05-31-2013)
Cellular Phones

  1. Cellular phones are to be issued only to those IRS employees, who in the normal course of their duties, do not have immediate access to a government, commercial, or public phone; or a manager needs to contact their employee and no other conventional method of communication is available. Further, the acquisition and use of these devices must be within the best interest of the Government.

  2. IRS issued cellular phones are for business use only.

  3. An employee is not authorized to have both a cellular phone and a pager unless a business justification can be obtained and approved by Business Services Section. Additionally, an employee may not have both a cellular phone and a voice activated Blackberry.

2.13.6.2.1.1  (05-31-2013)
Eligibility Criteria for Cellular Phones

  1. The need for a government issued cellular phone for official business must be reflected in the employee’s Information Technology Profile. For information on updating your technology profile, contact the Business System Planning (BSP) representative for your Business Unit (BU).

    Note:

    UNS does not support cellular phones for contractors.

  2. The following list is a suggested guideline for establishing the eligibility of an IRS employee for use of a cellular phone:

    • Employees whose duties require immediate access to a telephone and their customers.

    • Employees who are out of an office environment at least 25 percent of the time and require immediate access to a telephone.

2.13.6.2.1.2  (05-31-2013)
New Cellular Phone Service

  1. Business Services Section will accept requests for new cellular phone service from the BU BSP, Business Operating Division (BOD) representative and will be considered based on the following criteria:

    1. Funding availability.

    2. The need for cellular phone service is reflected in the employees technology profile. The manager should contact their BU Point of Contact (POC) to update their profile.

  2. How to request new cellular phone service.

    1. Customers should call the Enterprise Service Desk (ESD) at 1-866-743-5748 (1-866-7HELP4U), TTY 1-866-435-7486 (1-866-7HELP4U). ESD will provide the new request form to be completed.

    2. The Employee must complete a new Service Order Request form. Forms must be signed/approved by the BSP/BOD representative.

      Note:

      A Unified Work Request (UWR) is required from the BSP for cellular phone requests of 25 or more.

  3. The employee can elect to have the phone shipped directly to them or their local IT POC. The local IT POC will contact the customer to make the appropriate arrangements for equipment pick-up or installation when required.

  4. Upon the receipt of the new cell phone, the employee must validate the cell phone number using the Cell Phone Validation form.

2.13.6.2.1.3  (05-31-2013)
Features, Equipment and Other Services

  1. Cellular phones are authorized to only be equipped with the features necessary to perform an employee's required duties. Features and enhancements that incur additional costs and are not necessary for the accomplishment of an employee's official duties are prohibited. The following features are prohibited unless there is a justified business need, approved by Security EN, and reflected in the employee’s technology profile:

    1. Camera (picture) and video(multimedia) messaging, text messaging, E-mail, Internet browsing, Instant Messaging (IM), downloadable games, applications (apps), ring tones and answer tones. Employees should call the Enterprise Service Desk (ESD) at 1-866-743-5748 (-866-7HELP4U), TTY 1-866-435-7486 (1-866-7HELP4U). ESD will provide the customer with the necessary information to submit a request.

  2. Making international calls while in the United States (domestic) from the cellular phone is prohibited. Employees needing to call internationally should use a calling card from a land line phone.

  3. Making international calls from the cellular phone while traveling overseas is prohibited unless approved by UNS prior to use. The employee(s) manager must submit to UNS a detailed business justification ten (10) days prior to travel. The justification must explain the need for international cellular phone use versus the use of a calling card. The justification should also include the countries where phone service is needed and the duration. A calling card should be the employee(s) first mode of communication even if international calling is approved.

    Note:

    Approval for international calling will depend on funding availability and the business justification. Employees should call the Enterprise Service Desk (ESD) at 1-866-743-5748 (-866-7HELP4U), TTY 1-866-435-7486 (1-866-7HELP4U). ESD will provide the customer with the necessary information to submit a request. Requests will be considered but not guaranteed to be fulfilled. Cellular phone coverage is not available in all countries.

  4. Cellular phone accessories are user funded and must be purchased utilizing local supply funds.

  5. Porting allows you to keep your current cellular phone number while switching service providers. Porting of cellular phone numbers will be permitted on a case by case basis. Approvals will be made based on the business justification.

  6. Employees requesting a change of service provider or cellular number should call the Enterprise Service Desk (ESD) at 1-866-743-5748 (-866-7HELP4U), TTY 1-866-435-7486 (1-866-7HELP4U). ESD will provide the customer with the necessary information to submit a request.

  7. Employees cannot select their cellular phone equipment or service provider of choice.

  8. The use of Bluetooth headsets (e.g., ear pieces) whether government issued or personally owned to conduct IRS business shall only be carried out with the approval of the employee’s manager. See IRM 10.8.40.5.4.2.2.1, for Information Technology (IT) Security, Wireless Security Policy.

  9. Employees cannot assume personal responsibility for a cellular phone number previously assigned to conduct official business. If the employee no longer has a business need for the number or upon separation/reassignment, the cellular phone number must be canceled.

2.13.6.2.1.4  (05-31-2013)
Guidelines for the Use of Cellular Phones

  1. Where possible, IRS personnel should conduct conversations on cellular telephones in private settings or from locations that minimize the potential for eavesdropping.

  2. An IRS employee must inform a taxpayer that he or she is calling from a cellular phone when the employee is in an area where sensitive information could be overheard.

  3. IRS personnel must honor a taxpayer’s request that a conversation concerning sensitive information NOT be conducted by a cellular phone.

  4. General Services Administrative (GSA) order (consistent with CFR 101-35.201/GSA Notice OAD 601) specifies that the occasional personal use of cellular phones, at minimal cost to the Government, may be authorized by the appropriate area of management. A call may be made from a cellular phone only if it cannot be made at any other time with a Government provided desk set telephone.

  5. All cellular phones come with a standard calling plan (300 minutes per month, voicemail and caller-ID). The IRS does not subscribe to free mobile-to-mobile minutes or nights and weekends.

  6. Because cellular phones have additional "air time" and possible other charges, an individual is expected to use a regular phone, if available. This stipulation applies to personal calls and official calls.

  7. Additional guidelines based on GSA regulations provide the following for cellular phone use in those specific instances when a land line, or Government provided telephone, is not available.

    1. The call does not adversely affect the performance of official duties.

    2. The call is of reasonable duration and frequency.

    3. The call reasonably could not have been made at another time.

    4. The call to employee’s home or doctor if an employee is injured or becomes sick at work.

    5. The call to notify an employee’s family or other appropriate parties to inform them of a schedule change caused by official business or transportation changes or delays.

    6. Employees required to work overtime without advance notice may call within the local commuting area. The call may be made to advise their family or other appropriate parties of the schedule change and/or to make alternative transportation arrangements or child care/dependent parent care arrangements.

    7. An employee may make a brief call daily within the local commuting area to speak to a spouse, minor children, dependent parents, or those responsible for their care.

    8. An employee may make a brief call within the local commuting area to places that can only be reached during working hours, such as a local government agency, a physician’s office, home, or a garage for emergency auto repairs.

    9. An employee may make a call when temporary telephone communication at government sites is under construction.

    10. An employee may facilitate voice communications when the regular telephone system is not operating properly.

  8. To avoid additional cellular phone costs, employees needing directory assistance (411) must use 1-800-FREE-411.

  9. If there is no longer a business need for cellular phone service, the employee must return the cellular phone to their manager. The manager must turn in the phone to the local IT POC to ensure that equipment is surplused and service is canceled. Transferring cellular phone service from one employee to another is unauthorized unless approved by UNS Business Services Section.

2.13.6.2.1.5  (05-31-2013)
Inappropriate Use of Cellular Phones

  1. An employee has a duty to protect and conserve Government property and to use this property only for authorized purposes. These purposes are those for which Government property is made available to employees for purposes authorized in accordance with law or regulation. One should be aware of prohibited uses, as some misuse can cause disciplinary action to be taken and certain specific types of misuse can result in criminal prosecution.

  2. An employee may be required to reimburse the government for unauthorized personal calls. In accordance with Code of Federal Regulations (CFR) 735.205, the following practices are prohibited and a willful violation may result in criminal, civil, or administrative action, including suspension or dismissal:

    1. Using any government system or service, or any other telephone service, where the government pays the cost of the call, for other than official business, except emergency calls and calls the agency determines are necessary in the interest of the government.

    2. Making an unauthorized telephone call with the intent to later reimburse the Government.

    3. Making calls that are not urgent, whether to or from the office.

    4. Making non-emergency or unauthorized personal calls.

    5. Making unauthorized international calls.

    6. Avoid making calls with long durations such as conference calls when in a government building that provides land line service.

    7. Using the phone where a regular "land line" telephone can be used.

    8. Providing individuals with a Government cellular phone number for reasons other than official business, or for unapproved personal use.

    9. An employee should not use a hand-held device while driving a motor vehicle as stated in GSA FMR Bulletin B-2. Federal employees are not exempt from state and local laws governing the use of a hand-held wireless device while driving a motor vehicle. Using any government system or service, or any other telephone service, where the government pays the cost of the call, for other than official business, except emergency calls and calls the agency determines are necessary in the interest of the government.

  3. Forwarding any calls to a cellular phone is unauthorized. Per IRM 2.13.3.3.5, desk phone numbers are not to be transferred to telephone numbers outside of the PBX. If an employee has a requirement for such a feature and this task can be accomplished for this member only, a request shall be submitted to the National Office, Voice Services Section for approval. If the entire phone system has to be enabled in order to activate this feature, a request with detailed justification shall be submitted to the ACIO User and Network Services for approval.

  4. Forwarding cellular calls to a desk or to another cell phone landline phone is prohibited.

  5. Adding a personal line of service to a government issued cellular phone is prohibited.

  6. Transferring cellular phones from one employee to another is unauthorized unless approved by UNS Business Services Section.

2.13.6.2.1.6  (05-31-2013)
Waste, Fraud and Abuse

  1. Requests for call detail records should be worked through the local Treasury Inspector General for Tax Administration (TIGTA) office and or Labor Relations (LR).

  2. Call detail reports will be used to identify calling patterns that generate excessive charges or usage. Usage in excess of 1,500 minutes per month, directory assistance (411), unapproved picture and video messaging, text messaging, email, Internet browsing, instant messaging (IM), downloadable games, ring tones, answer tones and international calling is considered excessive.

  3. Employee(s) manager will be asked to review calls made on employee’s cellular phones to certify the calls as authorized for business use.

  4. Employee(s) may be asked to repay the government for all unauthorized calls, in addition, may be subject to disciplinary or adverse action.

  5. Repayment for Unauthorized Use of cellular Phones in accordance with the Chief Financial Office’s policies; checks/money orders should be mailed to:

    Internal Revenue Service

    Debt Collection Unit

    Beckley Finance Center

    P. O. Box 9002

    Beckley, WV 25802–9002

2.13.6.2.1.7  (05-31-2013)
Lost, Stolen or Broken Cellular Phones

  1. If a cellular phone is lost or stolen, contact the vendor and request that service be suspended. Vendor’s telephone numbers are listed below.

    • AT&T: 1-800-999-5445

    • Sprint Nextel: 1-800-639-6111

    • Verizon: 1-800-295-1614

  2. Lost or stolen equipment must be reported to the local security office where an incident report must be filed. The employee, manager and security officer must sign the report. A copy of the Security Incident report must be provided to the local IT POC and UNS before a replacement cellular phone is issued.

  3. Replacement requests for phones that are lost, stolen or broken are processed by UNS Business Services Section. Customers should submit requests at http://GetITservices.web.irs.gov under My Technology, Fix Existing Telephone/Faxes or call the Enterprise Service Desk at 1-866-743-5748 (1-866-7HELP4U), TTY 1-866-435-7486 (1-866-7HELP4U).

  4. Equipment that is broken and damaged beyond repair should be turned in to the local IT POC.

2.13.6.2.1.8  (05-31-2013)
Reassignments/Post of Duty Changes and Separation

  1. When an employee is reassigned to another area or BOD, the new BOD determines if the employee should retain their cellular phone for business purposes. If it is determined that there is no business need, the phone should be returned to the local IT POC for service cancellation.

  2. When an employee leaves the service, the employee must return the cellular phone to their manager. The manager must turn in the phone to the local IT POC to ensure that equipment is surplused and service is canceled. Failure to return government property may affect the final compensation received by the employee.

    Note:

    Employees cannot assume personal responsibility for a cellular phone number previously assigned to conduct official business. If the employee no longer has a business need for the cellular phone or upon separation/reassignment, the cellular phone number must be canceled.

2.13.6.2.1.9  (05-31-2013)
Cellular Phone Validation

  1. All users of IRS issued cellular phones must complete the validation process upon receipt of:

    1. New cellular phone service

    2. Replacement equipment

    3. Cellular phone number change

    4. Vendor/service provider change

  2. To request a copy of the validation form, employees should call the Enterprise Service Desk (ESD) at 1-866-743-5748 (-866-7HELP4U), TTY 1-866-435-7486 (1-866-7HELP4U). ESD will provide the customer with the necessary information to submit a request. At the time of registration, the user will need to have their current cellular phone number, the name of the cellular phone service provider, business unit, job title, job series and building code.

  3. Annual cellular phone validation will be required to ensure uninterrupted wireless service. All new and current users of IRS issued cellular phones must validate. If validation does not occur, service on the cellular phone will be discontinued. UNS will provide annual validation procedures.

2.13.6.2.2  (05-31-2013)
Pagers

  1. Pagers are to only be issued to those IRS employees who participate in the Flexi Place Program or whose manager determines a business need for a pager. The acquisition and use of these devices must be within the best interest of the Government.

  2. IRS issued pagers are for business use only.

2.13.6.2.2.1  (05-31-2013)
Eligibility Criteria for Pagers

  1. The employees manager has determined a business need for the pager for the accomplishment of the employees assigned duties.

  2. To be considered for a pager under the Flexi Place Program, the employee must meet the criteria specified in the following paragraphs (3 through 7).

  3. An employee must have been in the Service’s employment for at least twelve (12) months and have a "Fully Successful" (or equivalent) performance appraisal. If the employee has worked for more than twelve (12) months and does not have an appraisal, he/she will be assumed to be "Fully Successful." If the employee is on a Performance Improvement Plan, he or she is not considered to be fully successful, and not eligible for participation in the Flexi Place Program.

  4. The employee must not have received any disciplinary/adverse action in the last twelve (12) months that would impact the integrity of the Flexi Place Program.

  5. Employees who are in an occupation that involves regular and recurring duties that can be effectively accomplished outside of the traditional setting; require frequent or regularly recurring visits to client and stakeholder locations; or can be accomplished by an employee working independently of other co-workers, support staff, and his or her manager, without any adverse impact on individual customer service, may be subject to the approval of their supervisor, be eligible to participate in the Flexi Place Program. See Article -50 Section 2 of Internal Revenue Service and National Treasury Employees Union (NTEU) National Agreement.

  6. A pager must be defined in the requestor's user technology portfolio (when completed) as a required business tool, and must comply with any applicable Flexi Place agreements.

2.13.6.2.2.2  (05-31-2013)
How to Request a Pager

  1. When management determines that the use of a pager is warranted, the user is to contact their local IT POC to discuss the user’s requirements. The local IT POC will work with the user to complete the appropriate request. The local IT POC will resubmit approved requests via electronic copy (e-copy) to the local Information Technology Service, Voice Services support staff. Once approved, they must fax a copy of the request with managerial signature to 202 283-4777. All other pager requests have been centralized on the following web site: http://GetITservices.web.irs.gov.

    Note:

    An employee is not authorized to have both a pager and a cellular phone unless sufficient justification can be obtained and approved by UNS.

  2. The pager will be sent to the IT POC via the vendor. The local IT POC will contact the customer to make the appropriate arrangements for equipment distribution.

  3. Pagers are authorized to only be equipped with the features necessary to perform an employee’s required duties. Features and enhancements that incur additional costs and are not necessary for the accomplishment of an employee’s official duties are prohibited.

2.13.6.2.2.3  (05-31-2013)
Inappropriate Use of Pagers

  1. An employee has a duty to protect and conserve Government property and to use this property only for authorized purposes. These purposes are those for which Government property is made available to employees for purposes authorized in accordance with law or regulation. One should be aware of prohibited uses, as some misuse can cause disciplinary action to be taken and certain specific types of misuse can result in criminal prosecution.

  2. An employee may be required to reimburse the government for unauthorized personal pages. In accordance with Code of Federal Regulations (CFR) 735.205, the following practices are prohibited and a willful violation may result in criminal, civil, or administrative action, including suspension or dismissal:

    1. Using any government system or service, where the government pays the cost, for other than official business, except for emergencies.

    2. Providing individuals with a Government pager number for reasons other than official business, or for unapproved personal use.

2.13.6.2.2.4  (05-31-2013)
Lost or Stolen Pagers

  1. Lost or stolen equipment must be reported to the local IT POC.

  2. To receive a replacement pager, the employee is required to submit a letter to the local IT POC from the employee’s manager stating the following:

    1. Description of the equipment lost.

    2. Explanation of the lost or stolen circumstances including, if known, the date and location of the occurrence.

    3. Letter with the following statement: "I understand that I am responsible for contacting the Property Management Section to report the lost or stolen government property for which I had possession. I also understand that if this issue is not resolved prior to separation from the IRS, I may be responsible for payment in full of the assigned value of the property in question."

    4. The POC is to keep on file along with submitting a new request for a replacement pager. The letter with the employee and manager’s signature must be submitted with the pager request.

  3. If the pager is stolen or lost outside of normal business hours, it is the employee’s responsibility to contact the vendor and report the incident.

2.13.6.2.2.5  (05-31-2013)
Reassignments, Separation, or Post of Duty Change

  1. When an employee is reassigned to another organization or POD, the employee shall notify the local IT POC with the date of the change, the new address and new manager’s name. The local IT POC will make a determination to either return the pager or allow the individual to take it to their next assignment.

  2. When an employee leaves the service, the employee shall return the pager to the local IT POC. Failure to return government property may affect the final compensation received by the employee.

2.13.6.2.2.6  (05-31-2013)
Troubleshooting the Pager

  1. Employees are allowed to call the vendor to troubleshoot that individual pager. If the vendor cannot resolve the problem, employees must contact their local IT POC for resolution.

  2. Local IT POCs are authorized to call the vendor with their daily operations, such as troubleshooting, replacing defected equipment, disconnecting pagers, etc. Features and enhancements that incur additional costs must come through the Information Technology Services, Voice Services support staff.

2.13.6.2.2.7  (05-31-2013)
Monthly Pager Billing Validation

  1. The designated POC will receive a monthly bill detailing the pagers account summary.

  2. POCs are responsible for verifying the billing for their area, certifying correctness within three (3) business days to IT, Voice Service support staff via email.

2.13.6.2.2.8  (05-31-2013)
Yearly Validation

  1. All users of IRS issued pagers must complete the validation process upon receipt of:

    1. New pager phone service

    2. Replacement equipment

    3. Pager number change

    4. Vendor/service provider change

  2. To request a copy of the validation form, employees should call the Enterprise Service Desk (ESD) at 1-866-743-5748 (-866-7HELP4U), TTY 1-866-435-7486 (1-866-7HELP4U). ESD will provide the customer with the necessary information to submit a request. At the time of registration, the user will need to have their current pager phone number, the name of the pager service provider, business unit, job title, job series and building code.

  3. Annual pager validation will be required to ensure uninterrupted wireless service. All new and current users of IRS issued pagers must validate. If validation does not occur, service on the pager will be discontinued. UNS will provide annual validation procedures.

2.13.6.2.3  (05-31-2013)
Wireless Aircards

  1. Wireless aircards are to be issued only to those IRS employees, who in the normal course of their duties, do not have immediate access to the IRS Network via the IRS LAN. Wireless aircards allow for remote access to the IRS Network when working away from an IRS Post-of-Duty (POD).

  2. IRS issued wireless aircards are for business purposes only.

  3. An employee is not authorized to have a wireless aircard if they are not profiled as High mobility or have an "approved exception" on file.

2.13.6.2.3.1  (05-31-2013)
Eligibility Criteria for Wireless Aircards

  1. The need for a government issued wireless aircard for official business must be reflected in the employee's Information Technology Profile. For information on updating your Information Technology Profile, contact the BSP representative for your BU.

    Note:

    UNS does not support wireless aircards for contractors.

  2. The following list is a suggested guideline for establishing eligibility of an IRS employee for use of a wireless aircard:

    1. Employee whose duties require access to the IRS network when working in the field.

    2. Employees who are out of the office environment on official travel status at least 25 percent of the time, and require access to the IRS network during this time.

2.13.6.2.3.2  (05-31-2013)
New Wireless Aircard Requests

  1. UNS will accept requests for new wireless aircards from the employee and/or (BU) BSP/BOD representative, and will be considered based on the following criteria:

    1. Funding availability

    2. The need for wireless aircard service is reflected in the employee's technology profile. The manager should contact their BU (POC) to update their profile.

  2. How to request a new wireless aircard:

    1. Customers should call the Enterprise Service Desk (ESD) at 1-866-743-5748 (1-866-7HELP4U), TTY 1-866-435-7486 (1-866-7HELP4U). ESD will provide the customer with the necessary information to submit a request for a new wireless aircard.

2.13.6.2.3.3  (05-31-2013)
Guidelines for the Use of Wireless Aircards

  1. Where possible, IRS employees should utilize the WiFi capability from their IRS issued laptop.

  2. IRS issued wireless aircards must only be used within the domestic United States, and specific US territories (Puerto Rico). The use of wireless aircards in the remaining US territories (Virgin Islands, guam, Midway Islands, American Samoa, Federated States of Microneisia, Marshall Islands, Northern Mariana Islands, and Palua) is strictly prohibited due to the incurred cost of roaming charges.

  3. International use of wireless aircards is strictly prohibited.

2.13.6.2.3.4  (05-31-2013)
Wireless Aircards Cancellation Policy

  1. Wireless aircards will be canceled after 129 consecutive days of non-usage. Employees will receive an email notification at 90 days to inform them that their wireless aircard is in jeopardy of being canceled. Employees who receive the 90 day email notification will have an additional 30 days to take steps to keep their card active. Instructions for keeping the card active are included in the 90 day email notification. Failure to take the necessary steps within the 30 day grace period to keep the card active will result in the cancellation of the wireless card. Employees who have had their wireless aircard canceled must contact their BSP representative to submit a request to have the wireless aircard reactivated.

2.13.6.2.3.5  (05-31-2013)
Inappropriate Use of Wireless Aircards

  1. An employee has a duty to protect, and conserve Government property, and to use this property only for authorized purposes. These purposes are those for which Government property is made available to employees for purposes authorized in accordance with law or regulation. One should be aware of prohibited uses, as some misuse can cause disciplinary action to be taken, and certain specific types of misuse can result in criminal prosecution.

  2. Employees are not authorized to use IRS issued wireless aircards for personal use.

2.13.6.2.3.6  (05-31-2013)
Waste, Fraud and Abuse

  1. Requests for wireless aircard usage details should be worked through the vendor, local TIGTA office, and the local LR.

  2. Wireless aircard usage reports will be used to identify use patterns that generate excessive charges or usage. Usage in excess of 5GB within a given billing cycle will be reviewed, and considered excessive usage.

  3. Unapproved streaming videos, email, internet browsing, Instant Messaging (IM), downloadable games, international use is considered excessive.

  4. Employee(s) manager will be asked to review the usage data to certify the wireless aircard usage as authorized for business use,

  5. Employee(s) may be asked to repay the government for all unauthorized wireless aircard usage, in addition, they may also be subject to disciplinary or adverse action.

  6. Repayment for Unauthorized Use of Wireless Aircards in accordance with the Chief Financial Officer's policies; checks/money orders should be mailed to:

    Internal Revenue Service

    Debt Collection Unit

    Beckley Finance Center

    P.O. Box 9002

    Beckley, WV 25802-9002

2.13.6.2.3.7  (05-31-2013)
Lost, Stolen, or Broken Wireless Aircards

  1. Customers should call the Enterprise Service Desk at 1-866-743-5748 (1-866-7HELP4U), TTY 1-866-435-7486 (1-866-7HELP4U) to report a lost/stolen/damaged wireless card.

    1. Equipment that is broken, and damaged beyond repair should be shipped to the E-Cycle warehouse for proper disposal at the address below:

      E-Cycle

      Attn: Ashley Rund

      4105 Leap Road.

      Hilliard, OH 43026

      614-345-2370

      Note:

      Please ensure that "IRS" and the name of the employee shipping the device is included in the return address.

2.13.6.2.3.8  (05-31-2013)
Reassignments/Post of Duty Changes and Separation

  1. When an employee is reassigned to another area or BOD, the new BOD determines if the employee should retain their wireless card for business purposes. If it is determined that there is no business need, the wireless aircard should be returned to the E-Cycle warehouse address listed above.

  2. When an employee leaves the service, the employee must contact the Enterprise Service Desk at 1-866-743-5748 (1-866-7HELP4U), TTY 1-866-435-7486 (1-866-7HELP4U) to submit a request to have the wireless aircard canceled, and ship the device to the E-Cycle warehouse to the address listed above, or return it to the local IT department.

    Note:

    Employees are not authorized to give their wireless aircard to another employee upon changing BU's, POD's, or separating from the IRS.


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