Part 2. Information Technology

Chapter 100. Integrated Process Management

Section 1. Integrated Process Management Guidance and Procedures

2.100.1  Integrated Process Management Guidance and Procedures

Manual Transmittal

March 26, 2012

Purpose

(1) This transmits new IRM 2.100.1, Integrated Process Management (IPM), Integrated Process Management Guidance and Procedures.

Material Changes

(1) This Directive defines the essential practices of the Integrated Process Management (IPM) Program.

Effect on Other Documents

Integrated Process Management Interim Guidance dated May 04, 2011 is superseded

Audience

This Directive is applicable to all organizations within Information Technology Services (IT)

Effective Date

(03-26-2012)

Terence V. Millholland
Chief Technology Officer, Information Technology

2.100.1.1  (03-26-2012)
Directive

  1. Integrated Process Management Guidance and Procedures

2.100.1.1.1  (03-26-2012)
Administration

  1. Information Technology Enterprise Services, Integrated Process Management Office (IPO) is responsible for the development, implementation, and maintenance, of this directive. Approval of this directive, including updates, rests with the IT Chief Technology Officer (CTO) and Associate Chief Information Officer (ACIO) for Enterprise Services. All proposed changes to this directive must be submitted to IPO

2.100.1.1.2  (03-26-2012)
Purpose of Directive

  1. This Directive serves as the policy for the Integrated Process Management (IPM) program. This new program will support the Capability Maturity Model Integration (CMMI), and Information Technology Infrastructure Library (ITIL) effort for the IT organization

2.100.1.1.3  (03-26-2012)
Scope

  1. This Directive applies to all IT business process owners establishing new or revised processes.

2.100.1.1.4  (03-26-2012)
Mandates

  1. In accordance with the CTO mandate for the implementation of Information Technology Infrastructure Library (ITIL), Capability Maturity Model Integration (CMMI), and Project Management Institute (PMI), IPM’s process will ensure that IT is meeting its business goals and delivering benefits that facilitate business change, transformation, and growth of business processes and services. IPM will standardize and centralize processes in the IT Organizational Process Asset Library (PAL) and will facilitate IT core processes through the Internal Revenue Manuals (IRM) for implementing a standard in process asset documentation and institutionalization.

  2. IPM’s program will enable:

    • The definitive identification of all of IT core business processes that provide the resources from within and across the organization to support the IRS mission

    • An enterprise-level establishment of standards for the essential elements of effective processes, moving from ad hoc, immature processes to documenting and centralizing disciplined and mature processes improved with quality and effectiveness.

    • The development of the IT Integrated Process Architecture (IPA), displaying the ordering, interfaces, interdependencies, and other relationships among the fundamental units (elements) of our core process. It will provide the rules for connecting the process elements of a standardized process, cover the essential requirements and guidelines, and specify the relationships between the elements in diagram form.

    • IPM to serve as the foundation for driving change management, providing stakeholders the ability to analyze process interfaces for identification of overlaps, redundancies, and impact to other process areas via IPA.

    • IPA to provide a medium to expose business process improvement opportunities at a glance.

  3. Directives:

    • IT business process areas shall participate in the Integrated Process Management program for document standardization, process asset centralization, and process improvement efforts.

    • ITS business process areas shall use the IPM process templates to document their process assets.

    • IT business process areas shall develop standard business process models for the Integrated Process Architecture that will enable cross-functional process improvement efforts across the MITS organization.

    • All IT business processes identified as a MITS core process shall be documented through the Internal Revenue Manual (IRM) process and approved at the CTO level.

    • Each IT ACIO will designate a representative to participate in the IPM Advisory Board.

    • All IT business process areas shall work with their designated ACIO POC’s to facilitate process asset changed through IPM.

2.100.1.1.5  (03-26-2012)
Waivers and Deviations

  1. Any waivers or deviations of this Directive require written approval from the Associate Chief Information Officer, Enterprise Services.

2.100.1.1.6  (03-26-2012)
Authority and Reference Documents

  1. The following lists the regulatory documents that validate the Integrated Process Management (IPM).

    1. IRM 1.11.2 Internal Revenue Manual Process

    2. IPM Interim Guidance


More Internal Revenue Manual