Part 2. Information Technology

Chapter 100. Integrated Process Management

Section 2. Integrated Process Management Standardization Process (Cont. 1)

2.100.2  Integrated Process Management Standardization Process (Cont. 1)

2.100.2.1 
Process Description

2.100.2.1.3 
IPM Standardization Process Steps

2.100.2.1.3.4 
Step 4: Validate and Approve Documents

2.100.2.1.3.4.2  (03-27-2012)
Roles and Responsibilities

  1. The IPMO Analyst is responsible for validating the process and sending the documents to the Executive Sponsor for approval, and updating the IT Business Process List as necessary.

  2. The Executive Sponsor is responsible for approval (or rejection) of the new process as a new IT Core Business Process.

2.100.2.1.3.4.3  (03-27-2012)
Entry Criteria

  1. Generally, the Validate and Approve Documents step occurs after the following events have occurred:

    • Required documents have been submitted.

2.100.2.1.3.4.4  (03-27-2012)
Input

  1. The following are inputs to this process step:

    • Completed Directive document.

    • Process Description document.

    • IPM New Process Disposition Form.

    • IRS IT Business Process list.

2.100.2.1.3.4.5  (03-27-2012)
Process Activity

  1. Validate and classify the process

  2. Send for final approval.

  3. Disposition documents.

  4. Update IRS IT Business Process List, as necessary.

2.100.2.1.3.4.6  (03-27-2012)
Output

  1. The following are outputs to this process step:

    • Approved IPM New Process Disposition Form

    • Approved/Unapproved Directive document.

    • Updated IRS IT Business Process list.

2.100.2.1.3.4.7  (03-27-2012)
Exit Criteria

  1. This process step is complete when:

    • The Directive document is returned.

2.100.2.1.3.5  (03-27-2012)
Step 5: Develop and/or Update Process or Procedure Asset

  1. Develop and/or Update Process or Procedure Asset

2.100.2.1.3.5.1  (03-27-2012)
Purpose

  1. The purpose of this process step is to update the standard process documentation (i.e., Process Description and Procedure) and/or develop/update procedure assets (e.g., templates, forms, checklist, etc.).

2.100.2.1.3.5.2  (03-27-2012)
Roles and Responsibilities

  1. The Author is responsible for notifying the ACIO POC of the change, developing and/or updating the standard process documentation and/or procedure assets, coordinating impact from affected stakeholders, and review and disposition of comments. This also includes escalating issues/concerns to immediate management between the Author and Reviewer.

  2. The Reviewer is responsible for conducting review, impact assessment, and submitting comments to the Author’s documentation.

  3. ACIO POC is responsible for review and concurrence on the change and from affected stakeholders

  4. The Team Member(s) are responsible for reviewing and concurring with the process documentation, as applicable.

2.100.2.1.3.5.3  (03-27-2012)
Entry Criteria

  1. Generally, the Update Process or Procedure Asset step occurs after the following events have occurred:

    • The change has been approved.

2.100.2.1.3.5.4  (03-27-2012)
Input

  1. The following are inputs to this process step:

    • Approved Directive

    • Process Description

    • IPM Procedure template

    • Form 2061 template

    • IRM Feedback Form template

    • Procedure Assets (e.g., templates, forms, checklist, etc.)

2.100.2.1.3.5.5  (03-27-2012)
Process Activity

  1. Process Activity will vary depending on what is being updated and/or created and may include:

    • Tailoring an existing core process.

    • Updating standard process documentation (i.e., Process Description and Procedure).

    • Creating/updating procedure assets.

2.100.2.1.3.5.6  (03-27-2012)
Output

  1. Output will vary depending on what is being updated and/or created and may include:

    • Completed Process Description and Procedure.

    • Completed procedure assets.

    • Completed Form 2061

    • Completed IRM Feedback Form-consolidated

2.100.2.1.3.5.7  (03-27-2012)
Exit Criteria

  1. This process step is complete when:

    • A review and concurrence is obtained on the Form 2061 and ready to be submitted to the IRM and/or IT PAL processes, as applicable.

2.100.2.1.3.6  (03-27-2012)
Process Measurement

  1. Management will regularly review quantifiable data related to different aspects of the IPM process in order to make informed decisions and take appropriate corrective action, if necessary.

    • Number of Directives approved and rejected

    • Number of completed Process Descriptions and Procedures approved and rejected

2.100.2.1.3.7  (03-27-2012)
Training

  1. IPM Training (Process and Templates)

  2. Business Process Modeling Notation

2.100.2.1.4  (03-27-2012)
Procedure

  1. Introduction

2.100.2.1.4.1  (03-27-2012)
Administration

  1. All proposed changes to this document should be directed to the Integrated Process Management Office (IPMO), Business Operations, Enterprise Services under Information Technology owner of this procedure and pursued via the IPM process to clearly define interfaces, roles, responsibilities, and coordinate participation and collaboration between stakeholders.

2.100.2.1.4.1.1  (03-27-2012)
Purpose of Procedure

  1. This document defines the step-by-step instructions on how to conduct the activities used to implement the IPM Standardization procedure. The purpose of a procedure document is to institutionalize and formalize the preferred method of performing tasks that staff is using. The objective is to have everyone using the same tools and techniques and follow the same repeatable steps so that the organization can quantify how well the procedure is working and train future staff members who may not currently know the routine. Ensuring consistency is a critical component for ensuring optimum efficiency.

  2. Tailoring of this procedure in order to meet the individual needs of each project is covered in the Tailoring Guidelines section of this document.

  3. For the purpose of this document, roles such as Author, Associate Chief Information Officer (ACIO) Point of Contact (POC), etc. are provided to describe a set of responsibilities for performing a particular set of related activities.

2.100.2.1.4.1.2  (03-27-2012)
Procedure Overview

  1. IPM Procedure Overview

2.100.2.1.4.1.3  (03-27-2012)
Purpose

  1. The purpose of this procedure is to outline the steps required to create a standard procedure document for all types of processes. Standardizing documentation of procedures in the same format and structure helps to enable and facilitate the impact and assessment review of related processes.

2.100.2.1.4.1.3.1  (03-27-2012)
Related Process Artifacts

  1. Related Artifacts are:

    • Form 2061 (Document Clearance Record)

    • IRM Feedback Form

2.100.2.1.4.1.3.2  (03-27-2012)
Related Directives

  1. Related Directives are:

    • IRM 2.100.1 Integrated Process Management Guidance and Procedures

    • IRM 1.11.1 Internal Management Documents (IMD) Program and Responsibilities

    • IRM 2.27.1 Configuration Management

2.100.2.1.4.1.4  (03-27-2012)
Entry Criteria

  1. Generally, the IPM Standardization procedure occurs after the following events have occurred:

    • New IT business process or a change to it has been approved by Author’s ACIO organization

    • New IT business process is equivalent to an industry standard process, Federal government process, or an IRS IT organization process that will be institutionalized and become the enterprise standard or best practice in the IRS IT organization, as applicable.

2.100.2.1.4.1.5  (03-27-2012)
Input

  1. The following are inputs to this IPM Standardization procedure:

    • IPM Directive (DIR) template, as applicable

    • IPM Process Description (PD) template, as applicable

    • IPM Procedure (PR) template

    • IPM New Process Disposition Form

    • Procedure Assets (e.g., templates, forms, checklist, etc.)

    • Form 2061

    • IT Business Process List (located under Integrated Process Management in the IT PAL, IT PAL

2.100.2.1.4.1.6  (03-27-2012)
Activities

  1. This Procedure covers activities as follows

  2. Activities

    A1 Create Directive, as applicable
    A2 Design and Model the Process, as applicable
    A3 Document the Process, as applicable
    A4 Validate and Approve Documents, as applicable
    A5 Update Process or Procedure Asset

2.100.2.1.4.1.7  (03-27-2012)
Output

  1. The primary outputs of this IPM Standardization procedure are:

    • Approved Directive, as applicable

    • Completed Process Description

    • Completed Procedure

    • Completed Procedure Assets

    • Approved IPM New Process Disposition Form

    • Approved Form 2061

    • Completed IRM Feedback Form

2.100.2.1.4.1.8  (03-27-2012)
Exit Criteria

  1. This IPM Standardization procedure is exited when:

    • A review and concurrence by the ACIO POC is obtained on the Form 2061.

2.100.2.1.4.2  (03-27-2012)
Procedure Flow Diagram

  1. Procedure Flow Diagrams

    Figure 2.100.2-3a
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    Figure 2.100.2-3b
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    Figure 2.100.2-3c
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    Figure 2.100.2-3d
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    Figure 2.100.2-3e
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    Figure 2.100.2-3f
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2.100.2.1.4.3  (03-27-2012)
Activity and Steps

  1. This section delineates the activity steps, including roles and tools or templates, needed to perform each step of this Procedure.

    A1: Create Directive (see Figure 2.100-2-3a)  
    Steps Roles
    .

    • If new policy or directive will be created, go to Step 1 below.

    • If a new process will be added to the existing policy or directive, go to A2 Design and Model the Process.

    • If an existing core process will be tailored or modified, go to A5 Develop and/or Update Process or Procedure Asset.

    • If a new or existing procedure asset will be created or updated, go to A5 Develop and/or Update Process or Procedure Asset

    • If existing procedure will be created or revised, go to the IRM process.

    • If existing process or process description will be revised, go to IRM process.

    		 Author
    1. Define and communicate organizational policy for new process. Process Owner
    2.Define scope, objective, and requirements for new policy.

    • Review existing directives and process descriptions to determine alignment with other directives and process descriptions.

      • If requirements align with existing directive, go to A2 Design and Model the Process.

      • If requirements do not align with existing directive, go to Step 3 below

    .     		Author
    3.Document the policy using IPM Directive (DIR) template:

    • Obtain latest copy of IPM DIR template in the IT PAL website.

    • Document or update the policy using the DIR template.

    • Note:

      Instructions for completing the DIR is embedded in the template

    		 Author
    4.Send DIR for review and concurrence to Process Owner Author
    5. Review and concur:

    • Ensure that scope, objective, and requirements align with IT organization vision, mission, and strategic plan.

    • Ensure that the ACIO is the signature official for the DIR document.

    • If concur, go to A2 Design and Model the Process

    • If do not concur, go back to Step 3.

    		 Process Owner
    A2: Design and Model the Process (see Figure 2.100.2-3b)  
    Steps Roles
    1. Determine frame or boundaries of the process:

    • Review the policy and requirements

    • Clearly define where the process starts (input) and ends (final output)

    • Review existing process description(s) under this directive and determine if this process will be a new or part of an existing process.

      • If part of an existing process, go to the IRM process

        Note:

        A new procedure may be created or existing procedure may be revised are performed in the IRM process.

      • If new process, go to Step 2 below.

    		 Author
    2. Determine primary steps in the process:

    • Identify major activities, inputs, outputs, and decisions from beginning of the process to the end.

    • Label process activities:

      • Using words that are understandable to everyone

      • With a VERB-NOUN convention and must be brief. For example, “Submit Work Request” or “Send for Review”.

      • Assign step numbers to each activity based on the sequence flow of the process.

    • Limit the process from 4 to 7 primary steps:

      • Control the detail and know where to collapse or combine with the primary step.

    		Author
    3. Sequence the steps:

    • Arrange the primary steps in order of the way they are carried out.

    		 Author
    4. Identify external processes:

    • Identify external processes that interface with the primary steps in the process.

      Note:

      This will be used for linking all the IT processes from end-to-end. No core process should be a stand-alone. These are not counted as part of the primary steps of your process.

    		Author
    5. Draw the Process Flow Diagram (PFD):

    • Draw the PFD using the appropriate symbols.

      Note:

      See Exhibit C for the Business Process Modeling Notation (BPMN) standard symbols.

    • Keep the PFD simple using basic symbols.

    • Use an intermediate-level process flow diagram. Intermediate-level flowchart will show action and decision points or gateways.

      Note:

      See Exhibit D for example.

    • Add arrows to show the direction of the flow of steps in the process.

      Note:

      Arrows will sequence the order and flow of the process.

    • Label the PFD. Include the title of the process, the date the diagram was made, and the author or organization.

    		 Author
    6.Test and validate the PFD:

    • Test the PFD for completeness:

      • Ensure the symbols are used correctly.

      • Ensure the process steps (inputs, outputs, actions, decisions) are identified clearly and correctly

      • Make sure every feedback loop is closed, i.e., every path takes you either back to or ahead to another step.

      • Ensure that each activity box has one output arrow. If there is more than one arrow, you may need a decision diamond

    • Validate the PFD:

      • Validate the process flow against the requirements.

      • Validate interfaces with external process(es)

      • Ensure that there are no more than 7 activity boxes for each process. If so, collapse or combine some of the activities together.

      • Reduce or eliminate obvious complexities or redundancies.

    		 Author
    7. Send PFD for team review and comments.

    • Go to S-A1 Internal Team Review procedure.

      Note:

      If there are no Team Member(s), go to Step 8 below.

    		Author
    8. Go to A3 Document the Process.

    • Review DIR for high-level requirements.

    • Review PFD to cross-reference process from the requirements.

    		 Author
    A3: Document the Process (see Figure 2.100.2-3c)  
    Steps Roles
    1. Document the PFD using the IPM Process Description (PD) template:

    • Obtain latest copy of IPM PD on the .IT PAL website

    • Review the PFD.

    • Identify primary participants and their roles and responsibilities.

    • Determine key input, activities, and output for each step.

    • Document or update the process using the PD template.

      Note:

      Instructions for completing the PD are embedded in the template.

    		 Author
    2. Validate/update the document against the PFD:

    • Review and validate the steps for each primary activity.

    • Ensure that there are no more than 7 step boxes for each primary activity. If so, collapse or combine some of the steps together.

    • Validate interfaces with external process(es).

    • Reduce or eliminate obvious complexities or redundancies.

    • Update documents, as necessary.

    • Send PD for team review and comments

    • Go to S-A1 Internal Team Review procedure.

      Note:

      If there are no Team Member(s), go to Step 3 below.

    		 Author
    3. Send documents for approval and update as needed.

    • Send DIR and PD to Process Owner.

    • Update documents as needed.

    		 Author
    4.Review and approve:

    • If approved, go to Step 5 below.

    • If not approved, go back to Step 3 above.

    		 Process Owner
    5. Review DIR and PD for the following:

    • Content completeness.

      • a. If content is not complete, return document to Author.

    • Redundancy or duplication with other IT business processes. Validate new process against the IRS IT Business Process List.

      • If new process matches any on the list, reject and return documents to the Author.

        Note:

        Search for keywords for review and analysis.

      • If new process, check against core process criteria below:

        • i.Must have a process owner assigned.

        • ii.Must have cross-functional impact across the IT organization

        • iii.Will set the policy and standards across the IT organization.

        • iv.Will be sanctioned by the Chief Technology Officer to be institutionalized across the IT organization.

          Note:

          May require verification from Author to address criteria.

      • If new process does not pass criteria, return documents to the Author.

      • If new process passes criteria, send email concurrence to Process Owner and Author.

    		 ACIO POC
    6.Email DIR and PD to IT PAL mailbox for IPM compliance.

    Note:

    A PAL Response form will be sent to the Author and ACIO POC when review of the documents passes. A copy will be sent to the IPMO Analyst to begin A4 Validate and Approve Documents.

    		Author
    A4: Validate and Approve Documents (see Figure 2.100.2-3d)  
    Steps Roles
    1.Verify and validate new process:

    1. Cross-reference against IRS IT Business Process List.

    2. Verify and validate against core process criteria. (See A3.6 for core process criteria.)

    3. If new process does not pass criteria, identify the type of process (tailored, cross-functional, or local) check for tailored process)

    4. Collaborate with Author and Process Owners, as needed

    		 IPMO Analyst
    2.Submit findings to IPM Process Owner. IPMO Analyst
    3.Create IPM Concurrence Package (contains IPM New Process Disposition Form, DIR, and PD), and send to IPM Process Owner for IPM Executive Sponsor concurrence and signature.

    1. If core process, go to Step 4 below.

    2. If tailored process, go to A5.2 Create Tailored Procedure.

    3. If neither core nor tailored process, return documents to Author and ACIO POC with IPM New Process Disposition Form.

    		 IPMO Analyst
    4.Complete the following actions below:

    • Send approved IPM New Process Disposition Form to ACIO POC.

    • Update IRS IT Business Process List.

    • Submit updated IRS IT Business Process List to IT PAL.

    		 IPMO Analyst
    5.Send IPM Concurrence Package (contains signed IPM New Process Disposition Form, DIR, and PD) to ACIO for DIR signature. ACIO POC
    6.Send Approved IPM Concurrence Package to Author, and go to A5 Develop and/or Update Process or Procedure Asset. ACIO POC
    A5: Develop and/or Update Process or Procedure Asset (see Figure 2.100.2-3e)

    • If new procedure will be created, go to A5.1 Create New Procedure.

    • If tailored procedure will be created, go to A5.2 Create Tailored Procedure..

    • If procedure asset will be created or revised, go to A5.3 Create/Update Procedure Asset.

    • If existing procedure will be revised, go to IRM process.

    		  
    A5.1: Create New Procedure  
    Steps Roles
    1.Design and Create PR:

    • Review PD document.

    • Design and develop the PR PFD for the procedure:

      1. Use the Swim-Lane process model/diagram. Each role describes their activities for each primary step. For example, see “A5 Develop and/or Update Process or Procedure Asset” Swim-Lane diagram in Figure 7 above.

      2. Determine the frame or boundaries for each primary step.

      3. Determine and detail the activities for each primary step.

      4. Sequence the activities for each primary step.

        Note:

        Apply the same methodology in designing and modeling the PFD in A2.1 thru A2.6.

    • Document the PFD using the IPM Procedure (PR) template:

      • Obtain latest copy of IPM PR template in the IT PAL website

      • Review the PR PFD.

      • Identify primary participants and their roles and responsibilities.

      • Determine key input, activities, and output for each step.

      • Document or update the activities for each step using the IPM PR template.

        Note:

        Instructions for completing the IPM PR are embedded in the template

    • Validate/update the document against the PR PFD:

      • Review and validate the activities for each role.

      • Ensure that there are no more than 15 activity blocks for each role. If so, collapse or combine some of the activities together.

      • Provide further details and descriptions in the PR instructions, as needed

      • Validate interfaces with external process(es)

      • Reduce or eliminate obvious complexities or redundancies

      • Update documents, as necessary.

    • Send PR for team review and comments.

      • Go to S-A1 Internal Team Review procedure.

        Note:

        If there are no Team Member(s), go to Step 2 below.

    		 Author
    2.Send to ACIO POC for review and concurrence:

    • Complete Form 2061:

      • Complete Part I, Form 2061.

      • Identify impacted stakeholders (process owners and participants) and complete Part II, Form 2061.

        1. Add ACIO POC and IPMO as Reviewers.

          Note:

          Do not send to impacted stakeholders for review at this time. Review and impact assessment will be performed in the IRM process.

      • Send final PD, PR, and revised Form 2061 to ACIO POC for review and concurrence.

        Note:

        See IRM 1.11.9.5 Form Document Clearance Record for purpose and use of Form 2061.

    		 Author
    3.Review documents and concur:

    • Review PD and PR for the following:

      • Content Completeness:

        • If PD and PR contents are not complete, go back to Step 1.

    • Review Part II, form 2061:

      • Validate impacted process owners.

      • Add/update additional process owners and discuss and concur

      • Complete and sign on Line13, Part II, Form 2061 and send to Author.

    		 ACIO POC
    4.Send to IT PAL Mailbox:

    Note:

    The IT PAL Administrator will sign and return the Form 2061 to Author when review of the documents passes. Then the Author can proceed to the IRM Process:

    • IT IRM template must be used instead of the standard IRM template. The IT IRM template has been formatted to the IPM templates developed in Microsoft Word. The Author will copy the DIR, PD, and PR contents from Microsoft Word to the IT IRM template. The IT IRM template and instructions are available in the IT PAL website.

    • Form 2061 must include ACIO POC as Reviewer. ACIO POCs must ensure that all process owners impacted by change are listed as Reviewers.

    • Procedure Assets will need to be deposited in the IT PAL.

    		 Author
    A5.2: Create Tailored Procedure  
    Steps Roles
    1.Obtain approval and collaborate with core process owner:

    • Identify core process owner, using IT Business Process List or other references.

    • Contact core process owner and obtain approval to tailor core process in IRM.

    • Collaborate and obtain tailoring guidelines from core process owner.

    • Create Tailored Procedure:

      • Follow all the steps in A5.1 Create New Procedure.

      • Include core process owner in development, deployment, and update to the tailored procedure.

        Note:

        Tailored Procedures will be stored in the IT PAL. Only its core process will be published in the IRM. Tailored Procedures are automatically sanctioned under its corresponding core process in the IRM.

    		Author
    A5.3: Create/Update Procedure Asset  
    Steps Roles
    1.Create procedure asset and determine type of change:

    • Create/Update procedure asset(s) associated with the PR:

      Note:

      Procedure assets must be associated with a PR.

    • Send for team review and comments.

      • Go to S-A1 Internal Team Review procedure.

        Note:

        If there are no Team Member(s), go to next step below.

      • Determine type of change:

        • If change is new or revised, go to Step 2 below.

        • If change is editorial, go to Step 8 below

    		 Author
    2.Create Document Clearance Package (consisting of Procedure Asset(s) and Form 2061). Author
    3.Send Document Clearance Package to process participants for review and impact/assessment.

    Note:

    See IRM 1.11.9.6 for equivalent guidelines on Clearance Package Guidelines.

    		 Author
    4.Review and provide comments on documents. Reviewer
    5.Review all comments and provide feedback/resolution on Form 2061 or IRM Feedback Form back to the Reviewers.

    Note:

    See IRM 1.11.9.11 for equivalent guidelines for addressing Reviewer comments.

    		 Author
    6.Obtain concurrence and reconcile:

    • Obtain concurrence and/or reconcile any disagreements from Reviewer(s).

    • Escalate to management for unresolved disagreements and reconcile.

      Note:

      The Author must escalate to management and ensure that all unresolved disagreements must be closed before moving forward.

    		 Author
    7.Update Document Clearance Package:

    • All unresolved disagreements have been reconciled.

    • Consolidate all comments and responses from individual Form 2061s or IRM Feedback Forms into one IRM Feedback Form

    • Finalize procedure asset(s).

    		 Author
    8.Email procedure asset(s) to IT PAL mailbox. IT PAL mailbox Author
    S-A1: Internal Team Review (see Figure 2.100.2-3f)  
    Steps Roles
    1.Send for review and comments:

    • Send corresponding documents for Team Member(s).

      Note:

      The Author may use the IRM Feedback Form to collect comments.

    		 Author
    2.Review document(s) and provide comments.

    • Provide comments and use the appropriate feedback or comment form sent by the Author.

    		 Team Member(s)
    3.Review and disposition comments, and obtain Team Member(s) concurrence.

    • Provide response to each comment with explanation using the original form.

    		 Author
    4.Send Response for Team Member(s) concurrence.

    • Send response to each Team Member and obtain concurrence.

    		 Author
    5.Reconcile and escalate to management, if necessary:

    • Reconcile any disagreements from Team Member(s).

    • Escalate to management for unresolved disagreements and reconcile, if necessary.

    		 Author
    6.Update document, as needed. Author

2.100.2.2  (03-27-2012)
Tailoring Guidelines

  1. This process may not be tailored.

2.100.2.3  (03-27-2012)
CMMI, ITIL, PMI Compliance

  1. The Capability Maturity Model Integration (CMMI) can be used to judge the maturity of an organization’s processes and related procedures and process assets and can be used to plan further improvements. CMMI sets the standard for the essential elements of effective and mature processes, improved with quality and efficiency.

  2. The Information Technology Infrastructure Library (ITIL) contains a collection of best practices, enabling organizations to build an efficient framework for delivering IT Service Management (ITSM) and ensuring that they are meeting business goals and delivering benefits that facilitate business change, transformation, and growth.

  3. The Project Management Institute (PMI) organization advances the project management profession through globally recognized standards and certifications.

  4. This process asset is used to indicate that all artifacts are developed or acquired, incorporating CMMI, ITIL, PMI requirements, to meet the business objectives of the organization and that they represent investments by the organization that are expected to provide current and future business value to the IRS.

2.100.2.4  (03-27-2012)
Definition, References

  1. Definitions, References

2.100.2.4.1  (03-27-2012)
Definitions

  1. A Glossary is available on the IT Process Asset Library ( PAL)

2.100.2.4.2  (03-27-2012)
References

  1. The following resources are either in this document or were used to create it.

    • IRM 2.100.1 Integrated Process Management Guidance and Procedures

    • IRM 1.11.1 Internal Management Documents System, IMD Program and Responsibilities

    • IRM 1.11.2 Internal Revenue Manual (IRM) Process

    • IRM 1.11.9 Clearing Internal Management Documents (IMDs)

    • IRM 2.151.1 Configuration Management

2.100.2.5  (03-27-2012)
Exhibits

  1. Exhibits A-D

2.100.2.5.1  (03-27-2012)
Exhibit A: Glossary

  1. Glossary

    Terms Definition
    Activity Measurable amount of work performed to convert inputs into outputs.
    Artifact A work product created by a process and procedure.
    Business Process (or Process) A collection of related, structured activities or tasks that produce a specific service or product for a customer or customers.
    Business Process Modeling Notation A graphical notation for expressing business processes in business process diagrams.
    Directive Formal and mandatory order or official pronouncement on a policy, process, or procedure that establishes organizational expectations.
    Internal Management Documents Official communications that designate authorities and/or disseminate instructions to staff for IRS officials and employees. See IRM 1.11.1.2.
    Internal Revenue Manual Primary official source of IRS “instructions to staff” relating to the organization, administration, and operation of the Service. See IRM 1.11.1.2.1.
    Procedure A written description of a course of action to be taken to perform a given task. A procedure contains how-to, step-by-step information, and comes with various types of implementation assets such as forms, checklists, step/action tables, and tools for facilitating or automating procedure activities.
    Procedure Asset Implementation asset such as form, checklist, step/action table, procedure template (e.g., Project Management Plan template, Configuration Management Plan template, etc.) or other tool for facilitating or automating procedure activities.
    Process Asset Anything an organization considers useful in attaining the goals of a process area and relates to describing, implementing, and improving a process. This includes procedure assets. Examples include policies, measurement descriptions, process descriptions, implementation tools (i.e., templates, checklists, plans, training materials, and procedures).
    [Organizational] Process Asset Library A library of information used to store, and make available, process assets that are useful to those who define, implement, and manage processes in an organization
    Process Description A documented expression of a set of activities performed to achieve a given purpose and provides an operational definition of the major components of a process.
    Process Participant Those that have assigned roles and responsibilities in the process to perform
    Standard A formal requirement created and prescribed in order to provide a consistent approach to service or development.
    Task Work to be done or a piece of work to be undertaken.

2.100.2.5.2  (03-27-2012)
Exhibit B: Abbreviation and Acronyms

  1. Abbreviations and Acronyms

    Acronyms Definition
    ACIO Associate Chief Information Office
    BPMN Business Process Modeling Notation
    CMMI Capability Maturity Model Integration
    DIR Directive
    IMD Internal Management Document
    IPM Integrated Process Management
    IPMO Integrated Process Management Office
    IRM Internal Revenue Manual
    IRS Internal Revenue Service
    IT Information Technology
    ITIL Information Technology Infrastructure Library
    ITSM Information Technology Service Management
    IT PAL Information Technology Process Asset Library
    PD Process Description
    PFD Process Flow Diagram
    PMI Project Management Institute
    POC Point of Contact
    PR Procedure

2.100.2.5.3  (03-27-2012)
Exhibit C: Standard Business Process Modeling Notation (BPMN) Elements for Process Diagrams.

  1. Standard Business Process Modeling Notation (BPMN) Elements for Process Diagrams

    Figure 2.100.2-4
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2.100.2.5.4  (03-27-2012)
Exhibit D: Example of an Intermediate-Level Flow Chart

  1. Example of an Intermediate-Level Flow Chart

    Figure 2.100.2-5
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