21.9.1  Taxpayer Assurance Program (Cont. 1)

21.9.1.8 
Verification of Income

21.9.1.8.9 
Verification - Special Handling

21.9.1.8.9.1  (10-01-2010)
Multiple IDOC(s) Partial Verification Process

  1. Update the disposition status part of the IDOC(s) (under the Work Tab only) follow the procedures below.

    1. Update the IDOC(s) disposition appropriately see IRM 21.9.1.8.3.2, Completing the Call or IRM 21.9.1.8.8, Unable to Verify (UTV) Procedures.

    2. "DO NOT UPDATE THE RECORD"

    3. Highlight one of the IDOC(s) that need to stay in the Work tab

    4. Inside the box “Who at the business (employer) gave you the information?” is "Group Dispositions"

    5. Choose "Hold on Rest" from the drop down menu

    6. Pop up from EFDS – select "Yes"

    7. Employer Info tab where you can select the MOC "Hold" and your Hold Reason i.e. "Callback IRS"

    8. Enter the appropriate time to hold the EIN

    9. Select Update

    Note:

    The IDOC(s) you disposition will move into the Completed tab and the rest will be left under the Work tab.

21.9.1.8.9.2  (10-19-2010)
Spanish or International Phone Calls

  1. During verification of calls that fall into the Spanish Call or International Call realm, please have the AMTAP employee forward specified information to the appropriate mail box. Alert management of a Spanish only call for routing to Spanish call mailbox.

  2. Spanish Calls - When it is determined that the AMTAP employee cannot communicate with the employer due to a Spanish language barrier. Forward an e-mail to the *W&I-AMTAP-FSC Spanish mailbox. The e-mail should include: employer name, EIN and phone number. The call should be processed as follows:

    1. Change employer method of contact to "Hold Other"

    2. Employer note "Spanish"

    3. Permanent Instruction "Spanish"

  3. International Calls - Contact Employer indicates that the employer is out of the United States.. Forward an e-mail to the *W&I-AMTAP-FSC International mailbox. The e-mail should include: employer name, EIN, and phone number. The call should be processed as follows:

    1. Change employer method of contact to "Hold Other"

    2. Employer note "International"

    3. Permanent Instruction "International"

21.9.1.8.9.3  (10-19-2010)
Updating ITIN IDOC(s)

  1. An ITIN is a nine digit number that starts with a "9" and is used to establish accounts for individuals who are not U. S. citizens to file tax returns. The ITIN allows them to file tax returns only, it should not be used for employment purposes. The ITIN will be in the format of a SSN, beginning with the number "9" , and the fourth and fifth numbers will range from "70-88, 90-92, 94-99" , 89 and 93 are reserved for other programs. see IRM 3.21.263.1 , IRS Individual Taxpayer Identification Number.

  2. Verification by Phone:

    1. Employee's should look at the Return Notes to determine if a SSN was found for the taxpayer by the submitter. If there are no return notes regarding an SSN, the TE will need to research to try to find an SSN.

    2. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    3. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    4. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    5. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ "≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ " ≡

    6. Upon completion of the verification, Contact Employer will need to be updated appropriately.

  3. Batch Fax Verification Process, once ITIN's reach the batch fax process they will be identified through a Discoverer query run at Cincinnati and Ogden. The following steps will then be completed at those two sites:

    • Ogden and Cincinnati AMTAP will run a Discoverer query each time a batch fax is printed. It is labeled Daily Query, ITIN's Waiting for Fax with return notes. DIS

    • Ogden and Cincinnati AMTAP will manually review ITIN's for verification of SSN(s) that have been located through research.

    • Ogden and Cincinnati AMTAP will prepare a manual verification with information from the Discoverer Query if a SSN was located in the return notes. See ITIN manual fax document.

    • If the employer verifies the wages on the IDOC(s) are "Good" for the individual listed on the W-2, the IDOC is considered verified "Good" .

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ "≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ "

    • Upon completion of the verification, Contact Employer will be updated appropriately.

21.9.1.9  (05-04-2012)
Identity Theft Returns Process for AMTAP

  1. A Questionable Identity Return is a return where there is a potential issue regarding the name on the return and the Social Security Number (SSN). These returns may be a result of identity theft, unintentional misuse, or error. These types of returns are separated into seven categories, for the purpose of identifying, referring, or adjusting Master File (MF) accounts for AMTAP. The category determines if the return will be adjusted or referred for further research.

  2. In cases of identity theft, AMTAP employees may be required to notify the victim of the identity theft. In cooperation with Privacy, Governmental liaison and Disclosure (PGLD), AMTAP will issue a Letter 4310 C, Victim Notification Letter, when required.

  3. All IDOC(s) on all returns must be verified, either via Contact Employer, manually, or using IRP (when available).

  4. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • The taxpayer received a 4115C, 4464C, CP 05 OR A CP 05A see IRM 21.5.6.4.35.3, -R Freeze With AMTAP Involvement

    • AM Mixed Entity (only) will reassign cases to 0650177777 (ID Theft), when the first return is closed and the account was zeroed out by AMTAP. and the 2nd return does not match IRPTR or IRPTR information is not available see IRM 21.6.2.4.2.3.2 , TIN Related Problem Cases with Previous AMTAP Involvement .

21.9.1.9.1  (05-04-2012)
≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  2. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    Exception:

    ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  3. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  4. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  5. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ "≡ " ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  6. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  7. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

21.9.1.9.1.1  (05-25-2012)
≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    Reminder:

    ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  2. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    Reminder:

    Manually input a TC 971 AC 522 if not already posted on the account and include a posting delay of 1 on the TC 971 AC 506.

21.9.1.9.1.1.1  (05-25-2012)
≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    ≡ ≡ ≡ ≡ ≡ ≡
    ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
    1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    2. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      Reminder:

      ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    3. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    4. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    Note:

    ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
    1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    2. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      Reminder:

      ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    3. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    4. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    5. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    ≡ ≡ ≡

21.9.1.9.1.1.2  (05-25-2012)
≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  2. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ "≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ " ≡ ≡ ≡
    1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    2. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    3. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    4. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      Reminder:

      ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    5. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      2. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    2. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    3. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      2. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      3. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    4. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    5. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    6. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    7. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      2. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      Note:

      ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    8. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    9. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    10. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    Note:

    ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

21.9.1.9.1.1.3  (05-25-2012)
Category 7 Bad Return Posted/Good Return Posted (No Lost Refund) Process

  1. This occurs when the original return is bad and the subsequent return (TC 976) is the valid return. Update ASED using TC 560 for late filed TC 976 as appropriate. See IRM 25.6.1.5, Basic Guide for Processing Cases with Statute of Limitations Issues and IRM 21.6.4.4.16 , Tax Period Changes

    1. Secure TC 976 (ESTAB, TRDBV, or print via CIS)

    2. Input TC 971 AC 850, if current year and cycle delay all other adjustment actions by 1 cycle.

    3. Reverse offsets and credit transfers include a TC 570 as needed.

    4. Check for prior year credit/debit elect issues that may need to be satisfied. If –Z Freeze or other conditions exists that restricts systemic offset, see your lead

    5. Update ENMOD to TC 976 entity information.

    6. Math Verify TC 976 and adjust account accordingly, and post delay 1 cycle if inputting in the same cycle as the TC 971 AC 850. Input adjustment with a hold code 3 unless issuing a manual refund, then input with a hold code 4. Close IDRS control base.

    7. Input a TC 971/ AC 506, with the MISC field entry WI AMTAP RFND

      Reminder:

      Manually input a TC 971/AC 522 if not already posted on the account and include a posting delay of 1 on the TC 971/AC 506.

    8. Check to see if the TC 976 return meets DIF Scoring criteria and follow those procedures if applicable.

    9. Send 4310C letter to true taxpayer.

    10. If true taxpayer refund cannot be issued systematically, issue a manual Refund to true taxpayer, See IRM 21.4.4.4 , Preparation of Manual Refund Forms. Establish a new IDRS control base to monitor for posting of manual refund, See IRM 21.4.4, Manual Refunds, and IRM 21.4.4.5.1, Monitoring Manual Refunds and IRM 21.4.4.5, Other Manual Refund Requirements.

    11. Update EFDS STARS return STATUS disposition to CL and category to 7, add EFDS return notes: ID Theft BG/NLR

    12. Add the TC 976 return to scheme if the return is determined to be bad and the return was filed during the current year.

    13. For returns filed in a prior year, follow Mass Push procedures to add the duplicate filed (976) return to STARS.

21.9.1.9.1.1.4  (05-25-2012)
≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  2. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ "≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ "
    1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      Reminder:

      ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      ≡ ≡ ≡

    2. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    3. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    4. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    5. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    6. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    7. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    8. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    9. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    10. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      2. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    2. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    3. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      2. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      3. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    4. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    5. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    6. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    7. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      2. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      Note:

      ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    8. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    9. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    10. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      Note:

      ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    ≡ ≡

21.9.1.9.1.1.5  (05-25-2012)
Identity Theft Category 7 Good Return Posted / Bad Return Posted – No Lost Refund Process

  1. This occurs when there is a duplicate filing condition and the true taxpayers return is the TC 150.

    1. If the TC 150 filed by the SSN owner and TC 976 filed by "Non - SSN" owner. Then complete the following:
      Update the STARS Return Status Disposition button for the second return to CL. Add notes in EFDS ID Theft GB. Input a 290 for .00 to release the -A freeze with a hold code 3. Input TC 971 AC 506, with literal WI AMTAP RFND and issue 4310 C letter.
      Add the TC 976 return to scheme if the return is determined to be bad and the return was filed during the current year.

    2. For returns filed in a prior year, follow Mass Push procedures to add the duplicate filed (976) return to STARS. Disposition the good return to refile

    Reminder:

    Manually input a TC 971/AC 522 if not already posted on the account and include a posting delay of 1 on the TC 971/AC 506.

21.9.1.9.1.1.6  (05-25-2012)
Identity Theft Category 7 BAD/BAD

  1. The TC 150 and the TC 976 are both "BAD" and the refund has been held

    IF THEN
    Refund has been held:
    1. Reverse the offsets and credit transfers include a TC 570 as required. All offsets must be brought back

    2. Input adjustment to zero out TC 150 input using hold code 3.

    3. Input TC 971 AC 506 on entity and update MISC. field to WI AMTAP RFND, do not send 4310C letter. Refer to Exhibit 21.9.1-9, Miscellaneous Fields used when inputting Transaction Code 971 Action Code 506

    4. Update EFDS STARS return STATUS disposition to CL add EFDS return notes: ID Theft BAD/BAD NLR

    5. Add the TC 976 return to scheme if the return is determined to be bad and the return was filed during the current year.

    6. For returns filed in a prior year, follow Mass Push procedures to add the duplicate filed (976) return to STARS.

  2. The TC 150 and the TC 976 are both "BAD" and the refund has been Lost:

    Social Security Number Module Actions 1545 Account Actions/Form 3809"refund
    1. Reverse the offsets and credit transfers include a TC 570 as required. All offsets must be brought back before completing the Form 3809

    2. Input adjustment to zero out TC 150 (bad return), input hold code 3

    3. Input TC 470 CC 90 to hold any notices

    4. Input TC 971 AC 506 on entity and update MISC. field to WI AMTAP RFND, do not send 4310C letter. Refer to Exhibit 21.9.1-9, Miscellaneous Fields used when inputting Transaction Code 971 Action Code 506

    5. Update EFDS STARS return STATUS disposition to CL and category to 7, add EFDS return notes: ID Theft BAD/BAD lost refund

    6. Add the TC 976 return to scheme if the return is determined to be bad and the return was filed during the current year.

    7. For returns filed in a prior year, follow Mass Push procedures to add the duplicate filed (976) return to STARS.

    1. Name and address:

      1. Debit portion, Part 1, 1545 account

      2. Credit portion, Part 1: Name as shown on ENMOD (do not list address)

    2. Transaction Date: (Date of lost refund)

    3. 1st Transaction Code:

      1. Debit portion, Part 1: Leave blank

      2. Credit portion, Part 1: TC 841 for total lost refund and TC 700 for partial refund

      3. Open a base and monitor the account until either the TC 841 or TC 700 posts to the account.

    4. )Debit Amount: The entire amount of the refund lost, should match TC 846 amount or the portion that was lost

    5. TIN: Primary SSN

    6. Tax Period: Enter tax period in YYYYMM format

    7. Route to: Accounting

      1. Debit portion, Part 1: NMF

      2. Credit portion, Part 1: MF

      Note:

      Send completed Form 3809 to the Accounting site where the refund was issued

    8. Explanation: AMTAP ID Theft Erroneous Refund

    9. Prepared by: Enter your initials and IDRS Number

    10. Date prepared: Date Form 3809 completed

      Note:

      This electronic form is in three parts. Cut each part so they are separated. . Staple Part 1 and 2 along with TXMOD together in the upper left hand corner. Part 1 and 2 along with a TXMOD print that has the TC 846 highlighted will be submitted for review to your team reviewer. Part 3 is for your case. Keep with your case.

    Reminder:

    Manually input a TC 971/AC 522 if not already posted on the account and include a posting delay of 1 on the TC 971/AC 506.

21.9.1.9.2  (10-01-2010)
≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  2. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

21.9.1.10  (03-07-2011)
Request for Information During Screening and Verification

  1. You may receive inquiries regarding the status of a case or a refund during the screening and verification process. These inquiries may come from the taxpayer (TP) via phone or correspondence or may be internal requests such as Form 4442, Inquiry Referral.

  2. Resolving Referrals Form 12412, Operation Assistance Request (OAR): Form 12412, and Form 4442 will be centralized in Atlanta and Ogden. Follow the applicable IRM’s to resolve the issue.

    Inquiry Type IRM Reference
    OAR, TAS Referral See IRM 21.1.3.18.1, Operational Assistance Requests and IRM 21.3.5.4, Referral Processing and IRM 21.1.3.18, TAS Guidelines
    Form 4442 See IRM 21.3.5, Taxpayer Inquiry Referrals Form 4442
    Refund Inquiries See IRM 21.4, Refund Inquires

  3. Follow the time frames for Form 4442Inquiry Referrals. If three weeks have passed since submission of the return, prepare Form 4442, Inquiry Referral, for referral unless a Form 4442 was sent within the preceding 45 days. Advise the taxpayer the return is still being reviewed if warranted.

  4. Any Form 14027-B or a Form 14103, Identity Theft Case Monitoring, prepared by the AM Identity Protection Specialized Unit (IPSU) must be treated as priority work. See IRM 10.5.3.2.2.1.3Identity Protection Specialized Unit (IPSU) and Referrals to Other Functions , for additional guidance regarding Form 14027-B referrals. These cases are required to have status updates, form 14103 (every 30 days and form 14027 -B (every 60 days) to reduce taxpayer burden. The form 14027 will be returned to the AM IPSU CSR once the issue is resolved.

  5. In order to expedite the refund, TAS may inform the taxpayer his/her employer will have to be contacted before the refund can be released. If the taxpayer agrees to the contact of their employer, TAS may update the OAR with this information. If all the information is complete, you can verify the employer without the 10 day letter. Make the needed contacts and update the case accordingly. Add a note to EFDS: OAR received TP agrees to employer contact.

21.9.1.11  (05-25-2012)
External Leads

  1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • Information provided by a private-sector return preparer who suspects return information submitted is false whereas funds have been held for return

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  2. External Leads are received via a general mailbox designated for External Leads. These leads consist of spreadsheets or listings of accounts in which the funds maybe returned (if available) to the Internal Revenue Service. Leads may involve Treasury Checks, direct deposits/ACH, Refund Anticipation Loans, Refund Anticipation Checks or third party checks, Pre-paid Debit Cards, etc. Leads should be received into the general mailbox as follows:

    • For External Mailbox - efleads@irs.gov

    • For Internal Mailbox - W&I-RICS External Fraud Leads

  3. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  4. The lead spreadsheet should contain the following information:

    • Source

    • Date of deposit

    • Tax year the deposit is for (if available)

    • Amount of Refund available for recovery

    • Reason for referral (i.e. suspicious W2: questionable deposit; mismatch refund

    • Social Security Number

    • Last name

    • First name

    • Refund claimed (AMTAP only)

    • Address

    • City, State, zip code

    • RTN

    • Account number

    • Debit Card number if applicable

    • Name on Refund Check (if known or different from the account number

    • Treasury check number

    • Date of original deposit

    • Amount of original deposit

  5. External Leads are routinely distributed to a designated team and should in most cases be reviewed, screened and sent to verify as necessary within a 10 day time-frame.

  6. As information is received in the general mailbox, Lead accounts are loaded into an EFDS CASE by HQ. A note is added to each account indicating BKL, the source and the received date. An acknowledgement must be sent to the source by the TE working the mailbox indicating that the lead has been received and follow up information will be provided within 10 business days whenever possible.

  7. An Indemnification/Hold Harmless Letter will be sent to the financial institutions that require the letter prior to the financial institution returning funds.

21.9.1.11.1  (05-25-2012)
Processing External Leads

  1. External Leads for current processing year are placed in a BKL Case in EFDS by HQ. When the Lead is assigned to a TE, they will research the information through EFDS or IDRS for the correct return, tax year and refund amount. If the return is processed in a prior year it will be loaded onto a spreadsheet and sent to HQ manually. When researching the External Lead information, keep in mind the following:

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • Review IDRS for any payments (TC610, TC670, TC430, TC716, etc.)

    • If the EFDS notes indicate "Held for research by FRP" , request the funds as normal and provide the TIN to AMTAP HQ for referral to Friv

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
      Review IDRS for Offsets ( student loans, child support, TC 898, TC826, etc)
      If Return is identified as ID theft push to STARS
      Update disposition to appropriate triage disposition and category see Exhibit 21.9.1-7, ID Theft Triage Procedures.

    • Review IDRS for the money being posted back or moved with a different transaction code other than the TC 720 (TC841, TC840, TC843, etc.).

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      Note:

      All identified Leads will require preparation of a voucher form 3245.

    Reminder:

    If Return is identified as ID Theft, push to STARS and update disposition to appropriate triage disposition and category.

  2. If IRPTR is available, verify the return to determine if wages/withholding are valid. If the return is unverifiable i.e. Sch C, HSH, check prior year histories for up to 3 years to determine if the return is similar or comparable. If IRPTR is not available or fully loaded, send the return to verification. Do not leave any return in "To Be Work" disposition. If the wages are determined to be valid, the refund will be released via paper check if the funds were returned. If any of the following examples exist (not all inclusive), returned questionable refunds will remain with the IRS:

    • IRP does not match

    • Unsubstantiated income is not comparable to history

    • ID Theft indicators exist

    • OMM indicators

    • FRIV return with Schedule D (Capital Gains and Lose's)

    • Pattern or trend identified

    • L freeze on account

    • Indications of preparer fraud, sometimes require a referral to HQ for review (do not request preparer fees), there maybe an exception for SBTPG Leads

    • Schedule C (Profit and Loss from Business), Schedule F (Profit and Loss from Farming), Schedule E (Supplement Income and Loss) or Form 2106 (Employee Business Expenses) exists and is not comparable to history

    • Fuel tax and Education Credits with historical indications of fraud

  3. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    Note:

    Manually refer to SBSE or WI Exam if they do not meet the auto-referral categories. If the return or correct tax year is not found, check again for different tax year history, MFREQ for retention returns; if no return found suspend activity for follow-up with source for either accurate TIN or identify non-IRS funds

  4. Input a TC 971/AC 850 on all accounts, for valid returns monitor the TC 720 posting and release the freeze with a TC 290/.00 if there are no other open controls or freezes.

    Note:

    The TC971/AC850 needs to post prior to releasing the refund, input a posting delay 2 if inputting the TC971/AC850 and TC290/.00 at the same time

  5. Input the EFDS return note BKL and the name of the financial institution (ie, SBTPG) to return refunds, (the amount of returned funds if available) if not present and include Lead.

    Example:

    BKL, SBTPG to return funds in the amount of $9,500, Lead # 01011201.

  6. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    2. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  7. When the funds are returned open a case control, capture the required documentation and prepare Form 3245, Posting Voucher, Refund Cancellation or Repayment voucher for identified accounts/filers with known returned funds amount.

    1. Use transaction code 720 (TC 720 should not exceed the TC 846 amount).

    2. For the return payment posting date use the TC 846 posted date on the vouchers for the TC 720, not the received date.

    3. Input the deposit ticket number on Form 3245 if received from the Manual Deposit Unit or the voucher number if received from accounting for funds received thru FMS Credit Gateway.

    4. Unidentifiable Refunds- AMTAP receives checks, direct deposits, etc. that may require additional research. If during normal research it cannot be determined where the funds should be posted, contact the issuer of the funds.

    5. For any unidentified, excess funds or comingled accounts do not prepare a form 3245. Prepare a memo to indicate the number of vouchers prepared vs the number of accounts without a voucher to be sent to Manual Deposit with a copy of the OTC net deposit ticket or the Transaction Reporting System (TRS) Voucher Report.

    6. Send the completed voucher(s) to the Manual Deposit Unit for processing and include a copy of the spreadsheet and memo if necessary.

    7. Monitor for the posting of the voucher(s) (TC720).

    8. Once the transactions have posted, verify the return is appropriately dispositioned in EFDS for referral to EXAM or AM.

      Note:

      IRPTR should be available for all prior year return. Prior year returns will require manual referrals via the referral spreadsheets.

  8. Follow the table to disposition the return in EFDS:

    Return Disposition in EFDS
    Is manually being added to scheme
    • There is an A Freeze on the account, update the category code to 5 and disposition to CL

    • For manual referral to EXAM disposition to E1

    • For manual referral to AM disposition to E2

    • If the refund is below tolerance, update the disposition to E1 or E2 and manually refer to EXAM or AM

    • For potential stolen identity update disposition to the appropriate triage disposition and category

    • Close the IDRS control base once the TC720 post

    • Follow Exhibit 21.9.1-7 ID Theft Triage procedures as necessary

    Is in STARS
    • Update the STARS return status box with the refund stopped amounts

    • If the return disposition in STARS is NR, because there was no credit on the account when it was sent to scheme, update the disposition to CA for referral to AM or CE for referral to EXAM

    • If the return disposition in STARS is NR because it is a non-referral return update the disposition to E1 for manual referral to EXAM or E2 for manual referral to AM, provide the return information to HQ via the manual referral spreadsheet.

    • Close the IDRS control base once the TC720 posts

    Is dispositioned in EFDS
    • There is no open control- Do not change the disposition unless the return is in the referral process and the reject status needs to be corrected (CE or CA), refer to Exhibit 21.9.1-14, Return Disposition Status Codes

    • There is an open control- Contact the TE with the open control and coordinate resolution of the return

    • If there is an A Freeze on the account, update the category code to 5 and disposition to CL

    • Add EFDS return note BKL

    A prior year (PY) in STARS
    • The disposition cannot be updated for referral. Add BKL note and provide the return information to HQ via the manual referral spreadsheet

    • STARS disposition should be updated to E1 (EXAM Referral) or E2 (AM Manual Referral)

    A prior year (PY) "Not " , in STARS
    • Use the Mass Push process and add to the manual referral spreadsheet

21.9.1.11.2  (05-25-2012)
Exception External Lead Procedures

  1. Leads without additional funds - Informational leads where there are no funds to recover are frequently sent to AMTAP from various sources. If the information is a lead only and there are no recoverable funds, provide the lead information to HQ to forward to CI.

  2. If the funds are not related to a Department of Treasury, Federal Tax Refund return the funds to the bank or reject the check back to the issuer. If the funds cannot be identified the funds will remain in the 4430 general ledger account.

    Note:

    If the financial institution (or other source) request the check be returned, ask them to send an e-mail stating their request. A manual refund will need to be issued.

  3. Route any erroneous lead or referral using the Erroneous Referral Routing Form, any Non-AMTAP issue will be elevated to Headquarters for directions. Based on the directions given by Headquarters, AMTAP will post the funds back to the account and notify Headquarters when the credit has posted for manual referral.

  4. Potential ID Theft/Overages where reviews indicate that there is a trend or possible scheme, and the account has the following:

    • Misapplied Payments - The SSN owner filed the original return ( TC 150) and there are misapplied payments which is creating a refund greater than what is indicated on the return. A Bad TC 150 and review of the return indicates that there is a trend or possible scheme.

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  5. Complete the following for Potential ID Theft overages:

    1. Verify income for each return per IRPTR or prior year returns. If current year, send IDOC(s) to verify

    2. Open an IDRS control base to 0650900004 with activity code BKLDCK, status, A, MISC. cat code

    3. Input a TC 971 AC 134 and TC 971 with AC 617 (only if you are manually verifying the return) on TXMOD to indicate AMTAP activity

      Note:

      Only input TC971 AC617 if you are manually verifying the return and it is not previously indicated

    4. Add a history item to TXMOD, H, DONOTRFUND,

    5. Request return of refund and Complete applicable posting documents and send to Manual Deposit Unit, monitor for credit posting

    6. If not in STARS, add manually. Once in STARS, update disposition to - CE (Corrected Exam) or CA (Corrected for AM)

    7. If manually adding to scheme leave the disposition blank if the credit is already on the account.

    8. If the return has already been dispositioned and is in the referral process do not change the disposition unless the return is in a reject status and needs to be corrected (CE OR CA), refer to Exhibit 21.9.1-14, Return Disposition Status Codes

    9. If there is an A freeze on the account update the Disposition to CL (review for ID Theft and the Category Code to 5 (-A freeze)

    10. If prior year (PY) is in STARS provide the return information to HQ via the Manual Referral Spreadsheet and close the IDRS control base (prior year processed returns cannot be pulled for a referral)

    11. Or prior year returns

  6. Financial Institution ACH Auto-reversal will need to be added to AMTAP BKLD ACH Reversal CASE by HQ.

    1. Screen the return and if a valid return "REFILE" , the return

    2. If questionable/suspicious input a NOREFP (before return posts or same day) and send the return to verify or verify using IRPTR if available for verification

    3. Open IDRS control base to 0650900005 with activity code BKLDACHREV, status A, MISC. cat code

    4. Input a TC 971 AC 134 on TXMOD to indicate AMTAP activity . Add a history item to TXMOD, H, DONOTRFUND

    5. Monitor for credit posting and if not already in STARS, manually add to STARS. In STARS update disposition to CE (Corrected for Exam or CA (Corrected AM), if the current disposition is NR

    6. If the return has already been dispositioned and is in the referral process do not change the disposition unless the return is in a reject status and needs to be corrected (CE OR CA), Exhibit 21.9.1-14, Return Disposition Status Codes

    7. If prior year (PY) in STARS provide the return information to HQ via the Manual Referral Spreadsheet and close the IDRS control base.

21.9.1.11.3  (07-20-2012)
Responding to Taxpayer Inquiries

  1. The caller states the Bank returned their refund to the IRS, follow the If and Then chart below:

    IF AND THEN
    TC 971 AC 134 History Item "BKL or BKLD" and or subsequent TC 720; TC 740; TC 971 AC 850; TC 841 or note indicating BKLD DONOT RELEASE
    • Update AMS Notes with the following: name and contact information of the caller; name of the financial institution and date of contact.

    • Notify the caller that the return and refund is under review and they will either receive their refund or be notified within 90 days of the bank lead history

    IDRS Control Base 06500-06539 No History Item or indication of TC 720, 290.00 or TC 971 AC850
    • Update AMS Notes with the following: name and contact information of the caller; name of the financial institution and date of contact.

    • Notify the caller that the return and refund is under review and they will either receive their refund or be notified within 90 days from the control base

    No open AMTAP control or indications of AMTAP activity  
    • Update AMS Notes with the following: name and contact information of the caller; name of the financial institution and date of contact.

    • Notify the caller that the return and refund is under review and they will either receive their refund or be notified within 90 days from the date of the call

21.9.1.11.4  (07-23-2012)
Return of Refunds Submitted in Error

  1. Complete the following when an External Lead was submitted in error and the funds need to be returned

    If And Then
    The lead was received as a paper check Funds were applied to 4620 Unidentified Account
    • Prepare Form 3753 to issue a manual refund, follow IRM 21.4.4.4.2, Preparation of the Form 3753, Manual Refund Posting Voucher. Include information to indicate refund out of the 4620 account.

    • Include the bank RTN (routing number) and address

    • Reference the corresponding deposit ticket (DT#) date and lead numbers.

    • Attach a statement if necessary to explain the reason for returning the funds i.e. non treasury funds, submission in error etc.

    The lead was received as a paper check Funds were deposited but have not been applied
    • Request that the bank send the IRS a debit voucher via OTCnet referencing the lead number

    • Request the bank reissue another check to the IRS if necessary

    The lead was a TRS Credit Gateway transaction or paper check repayment Funds have already been applied to a taxpayers account
    • Prepare form 3809 to reverse the TC 720 from the taxpayers account using a TC 722.

    • Apply the refund to the appropriate general ledger account 4430 (if received after May 1, 2012) or to the 4970 account prior to (May 1, 2012)

    • Prepare Manual Refund Form 3753 indicating refund out of the appropriate account (4430 or 4970) to bank.

    • Debit (DR) side of form 3809 should include the taxpayer's information

    • The Credit (CR) of either account 4430 or 4970 as appropriate. In the remarks section of Form 3809, include the deposit ticket (DT#) of the original lead and date.

    • Identify the document as an External lead. Form 3753 will be filled like all other manual refunds in IRM 21.4.4.4.2. Backup documentation is needed. Using IDRS CC ACTON, input a history item, BKLDRTNNERR

    y
    The lead was a TRS Credit Gateway repayment Funds have been deposited into the general fund, but has not been applied
    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • If the time period has elapsed that we cannot follow this procedure, a manual refund can be prepared for either the entire amount of the deposit or the adjusted amount

    • Request that the source submit a new deposit in the correct amount.

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      Note:

      Only government agencies can authorize the return of a transaction

21.9.1.11.5  (05-04-2012)
Financial Management Service (FMS ) Credit Gateway

  1. The External Leads Program, supported and managed by the IRS Accounts Management Taxpayer Assurance Program, works in conjunction with IRS Submission Processing to receive , screen and validate leads, and then request the recovery of refunds to reconcile accounts. Refunds associated with leads can be submitted electronically, rather than a paper check, via FMS’ Credit Gateway.

  2. Sources will provide a spreadsheet containing critical personal identifiable information (PII) that will help the IRS identify the source of the funds received as well as ensure accurate processing of the funds . Once the external leads team completes the necessary research on the leads, the source should be notified of the total amount of Federal Tax Refunds to return to the IRS.

  3. AMTAP will provide the source with a Credit Gateway Account Locator Number (ALC) for the submission of funds. (see Table)

  4. AMTAP will then receive via the efleads@irs.gov mailbox, a batch file of funds with the locked down accounts , along with an email including the Lead Number(s).

  5. Any sources using the FMS Credit Gateway should be provided fund transfer instructions below for the site working the inventory. The accounting point of contact for the site should be included in the instructions.

  6. To initiate the fund transfer, use the following account information:

    Cincinnati, OH Fresno, CA
    ALC: 20091700 ALC: 20090800, 20098900
    Standard Entry Class (SEC) code: CCD Standard Entry Class (SEC) code: CCD
    Transaction Type: 22 Transaction Type: 22
    Receiving ABA routing number:051036706 Receiving ABA routing number:051036706
    DFI account number: 820091700001 DFI account number: 820098900001

    Note:

    Note: Advise the Source to indicate Receiving Company Information: For each transaction, date (month and day), number of each lead, and bank name, and BL Ex: 0417 01 “Bank XYZ” BL Ex: 0417 01 “Bank XYZ” BL

21.9.1.11.6  (05-04-2012)
≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    2. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    3. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    4. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

21.9.1.11.7  (05-25-2012)
Centralized 3rd Party Check Procedures

  1. If a third party check is received at an IRS facility and it is not a Treasury check and the taxpayer indicates that the check issued is not theirs and/or should not have been deposited to their account. The TE should mail the check to the Fresno Campus at:

    • Internal Revenue Service, Stop 23101, 5045 East Butler Ave., Fresno, CA 93727

  2. The TE will contact the financial institution regarding the third party check:

    • Request that the funds are issued to the "efleads" program and cancel/void (stamp) the check prior to returning the check to the financial institution.

      Note:

      If there is any indication of ID Theft or Taxpayer Protection Unit (TPU) involvement, follow ID Theft procedures or notify TPU

    • Stale dated (non-negotiable) checks may have already been re-issued to the banks customer and funds may not be available to be returned to the Internal Revenue Service

  3. Follow the If and Then chart for completing third party check procedures:

    If And Then
    Check(s) is Made Payable to A 3rd Party
    1. There is AMTAP activity evidenced by a 4464C, CP05 or 4115C

    2. The account is a Single/Bad ID theft

    3. A Form 14039 ID Theft Affidavit is attached or correspondence indicating ID theft

    4. There is No other Freeze Code

    • Identify the financial institution

    • Issue an Indemnification requesting the funds

    • Use 3rd party check in the indemnification subject line

    • Provide instructions for submission via External Leads PO Box with a request to attach the original correspondence

    • Input a history item indicating pending request for 3rd party check do not release refund or issue request for refund trace

    • Update AMS notes

    • Input a generic control pending 3rd party funds

    • Update disposition to appropriate ID theft triage

    • Monitor for posting of ID theft indication ( TC 522)

    • Monitor for funds return

    • Place a hold on the account

    • Update control and history items

     
    1. There is No AMTAP activity

    2. there is a –A freeze on the account

    • Check for existing CIS case

    • Identify the financial institution

    • Issue an Indemnification requesting the funds

    • Use 3rd party check in the indemnification subject line

    • Provide instructions for submission via External Leads PO Box with a request to attach the original correspondence

    • Input a history item indicating pending request for 3rd party check do not release refund or issue request for refund trace

    • Update AMS notes

    • Monitor for funds return

    • Ensure that the information you have is in the CIS case, if not, associate it with the existing CIS case

    • Monitor for posting of the funds

    • Update disposition to CL

    Check or Money Order is made payable to:
    • U.S. Treasury

    • US Treasury

    • United States Treasury

    • Internal Revenue Service

    • Department of the Treasury

    • Department of Treasury

    1. There is AMTAP activity (4464C, CP05, 4115C)

    2. A Form 14039 ID Theft Affidavit is attached OR

    3. Correspondence indicates ID theft

    • Control the case

    • Place a history item

    • Date stamp the envelope and route the check and a copy of all the attachments to PPU/Deposit

    • Prepare appropriate vouchers 3245 or 3244

    • Request funds be held TC 570

    • Update AMS notes with information about the correspondence and check return

    • Treat ID theft- Push to STARS

    • Update disposition

    • Monitor for posting of funds

    • Update history Item "ID theft Do Not Release Refund"

    • If TP indicated check was made payable to someone who never lived there, update enmod to IRS address

    • Close case control

    Check or Money Order is made payable to:
    • U.S.Treasury

    • US Treasury

    • United States Treasury

    • Internal Revenue Service

    • Department of the Treasury

    • Department of Treasury

    1. There is NO AMTAP activity or involvement

    2. There is no other Freeze

    Reject to sender

    Note:

    This one may be questionable as we may not know who the senders are if these come in the RCO centralization, we may have to work it as above.

  4. If any of the following conditions exist, provide information related to the above accounts and receipt of funds to the TPU and process as above:

    • TC 971-506 WI CSCO INCOME

    • TC971-137

    • TC972-137

    • TC 971-524 WI PREREF DECD

    • TC 971-506 WI CSCO MULTFL

    • 4310C Letter

    • 4883C Letter

21.9.1.12  (03-01-2012)
Special Handling Procedures

  1. The following programs require special handling

    • Unpostable 147 - A return attempts to post to an account with an unreversed TC 971/ AC 501 OR 506

    • Generated correspondence - Correspondence received from taxpayers or their representative

    • Responses to 4115C/4464C letters - Replies received from 4115C/4464C letters

    • Responses to IAT returns - when a return is sent to verify and EFDS shows status 47

21.9.1.12.1  (03-07-2011)
Resolving Unpostable 147

  1. An unpostable condition occurs whenever a transaction fails to pass all validity check. Transactions failing the validity checks will not post to the taxpayers account (Master File) and are called unpostable transactions. Until the unpostable 147 condition is resolved, processing of the return cannot be completed.

21.9.1.12.1.1  (05-04-2012)
Unpostable Reason Code 1

  1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  2. When the Unpostable Functions are unable to determine whether the return was submitted by the SSN owner or an unauthorized filer, they will re-asign the UP 147 RC 1 to AMTAP using CC UPASG. They will assign them to 0600000000.

  3. When the return is submitted by paper, the unpostable function will provide a copy of the unpostable return charge-out document along with pages 1 and 2 of the return, and any W-2/1099 Forms. Electronic returns will be worked via the weekly spreadsheet (4243 Report)

  4. AMTAP will make the determination either good or bad and update UPDIS to either post or delete the UP147 and close the unpostable.

  5. Research the accounts on the listing to make a determination whether the return is good and should be processed or if wage/income verification is needed.

  6. If the return is good and does not need verification annotate "Good" on the list, next to the SSN. Compare data from the return and attachments to posted return history for consistency to determine if the return was submitted by the SSN owner.

    • Name

    • Social Security Number

    • Secondary Name

    • Secondary Social Security Number

    • Address

    • Dependent Names(s)

    • Dependents Social Security Number(s)

    • Dependent Relationship(s)

    • Form W-2(s)

    • Form 1099, Employer(s), Income Amounts, etc.

    • Earned Income Tax Credit (EITC) claimed

    • Direct Deposit Information

    • Occupation

    • Signatures (except for e-filed returns when a signature is unavailable)

    • Similar Tax Data

    • Tax Preparer

    Note:

    When making comparisons, also consider relationships between changes in marital status and in filing status, such as previous married filed joint, now married filing separate with the same spouse, the birth of a child, an older child that is no longer a dependent, life changing events such as marriage, divorce or death, etc.

  7. AMTAP will notate on the unpostable listing any "Good Taxpayer's" and return the listing to the Unpostable Unit each week.

  8. If the return cannot be immediately determined as Good, then

    1. Open an IDRS control base

    2. If an electronic return , update EFDS Verify

    3. If a paper return, input IDOC(s) to EFDS and then update to Verify.

    4. Enter UPN147 in Return Notes in EFDS

  9. When the verification process is complete, update the unpostable listing with the results and send back to the unpostable unit. Close the IDRS control base, as appropriate.

21.9.1.12.1.2  (04-03-2012)
Resolving Unpostable 147 Reason Code 6 and 7

  1. An Unpostable 147, reason code 6 condition occurs when a return attempts to post to an account containing an unreversed TC 971/AC 506 and the miscellaneous field indicates AMTAP has identified the return not to be OMM.

    Note:

    Only AMTAP or CI should reverse these indicators.

  2. An Unpostable 147 RC 7 condition occurs when a return attempts to post to an account containing an unreversed TC 971/AC 506 and the miscellaneous field contains OMMGB indicating that a good return has been filed for an account previously designated as OMM, (example: WI AMTAP OMMGB).

  3. Perform research to determine if the return and IDOC(s) are valid and filed by the SSN owner or an unauthorized filer, IRM 21.9.1.8, Verification of Income. For UP147 cases, when sending an IDOC to Verification (Contact Employer), update EFDS return notes with "U147 Poss IDT" and update the return status on IDRS using CC UPCAS to put the return in "Suspense" inputting the reason for the suspense in the remarks section of the command code.

  4. For Unpostable 147 RC 6 or RC 7 screen the return using EFDS and follow the IF and Then chart to disposition the return:

    IF Then
    ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ Close with URC “0” using Command Code UPRES and send the return to Files. Refile the return on EFDS and input a return note "U147 Good TP."
    ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ Close with URC “8” using Command Code UPRES. Send the return to Rejects and instruct them to void the return using Form 8749
    If the return is not the valid taxpayer and is an OMM ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ "≡ ≡ ≡ "
    If the return is not the valid taxpayer and is not OMM and there are no IDOC(s) to verify ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ "≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ "
    If the return is suspicious and is not OMM ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ "≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ "

21.9.1.12.1.3  (03-07-2011)
Command Codes Associated with UPC 147 Cases (RC 6 and RC 7)

  1. Command codes used for addressing Unpostables 147 RC 6 and RC 7 cases include:

    • “UPTIN” – Used with the SSN, UPTIN shows current Unpostable cases. The format is: UPTIN xxx-xx-xxx (Use CC UPTIN to get the cycle sequence number)

    • “UPDIS” – Used with the displayed cycle sequence number as a prerequisite to close the case using CC UPRES, or to suspend the case using CC UPCAS. The format is: UPDIS YYYYxxxxxxx (The 1st 4 digits are the year the unpostable occurred).

    • “UPRES” – Used to close unpostable cases (default response screen upon input of CC UPDIS). Use URC “0” for a good return or URC “8” for a bad return.

    • “UPCAS” – Used to suspend a case. Overlay UPRES with UPCASSA and enter remarks.

    • CC UPBAT - Used to batch (MASS) close unpostable records that have a Campus or Unit employee number.

21.9.1.12.1.4  (05-25-2012)
Unpostable 147 RC 8

  1. A UPC Unpostable 147 RC 8 will generate for OMM cases that have no history of a good return. These returns are auto-voided.

  2. If an AM CSR receives a phone call from a taxpayer and the return has been auto-voided the CSR will advise the taxpayer to send in a new return.

  3. AMTAP will screen and verify the return and complete the following: :

    • if screened Good - Input TC971 AC 506 with OMMGB in the MISC field and allow to post. When TC 971/AC 506 is posted, stamp the return in the upper left hand corner using the AMTAP stamp, edit SPC "B" on the return, edit a verified good return with the received date from the voided return and forward the return to be processed. Follow IRM 3.11.3.5.2.1, Types of Received Dates, when editing a received date on a return.

      Note:

      If missing documentation, signature etc. take no action, Submission Processing will correspond with the taxpayer for missing information.

    • Input a TC 971/AC 506 OMMGB. Stamp the return in the left hand corner using the AMTAP stamp and edit return with SPC B.

    • If "Verified Good", add a history on CC TXMOD, : "150NOTOMM" , and a second history "RTN2PROC" .

    Note:

    If you are working an ITAR or OAR follow procedures in IRM 21.9.1.3.2, Operation Mass Mailing (OMM) Returns.

  4. If screened Bad - Follow procedures in IRM 21.9.1.12.1.2, Resolving Unpostable Reason codes 6 and 7

21.9.1.12.2  (12-05-2011)
Responses to Generated Correspondence

  1. Correspondence may be received from the taxpayer or their representative. Respond to the inquiry by advising the taxpayer of the items needed to resolve the issue.

  2. Advise the taxpayer what is acceptable documentation to substantiate the wages and withholding claimed.

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ,

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  3. If a third party, such as an employer requests wage substantiation information you may provide the information as above. Do not provide them specific information for the taxpayer, but you may provide the general information.

    Note:

    Beginning July 2011, a "2-D Bar Code" pilot program involving various CP notices was implemented. Some of the notices will still display the entire SSN while others will have the SSN redacted/masked (e.g. XXX-XX-1234). In order to identify the account, a "hand held" bar code scanner must be used to read the taxpayer account information. If the scanner cannot read the bar code, Command Code (CC) TPIIP must be used. For more information on the CC, refer to IDRS Command Code Job Aid located on SERP under IRM Supplements. Additional CP notices utilizing this configuration requiring the bar code scanner will be rolled out periodically in the future. Notices CP05/CP05A rolled out in early 2012.

21.9.1.12.3  (04-03-2012)
Responses to 4115C and 4464C Letters

  1. A 4115C letter is sent to the taxpayer when;

    1. IDOC verification problem

    2. No IDOC(s)

    3. Unsubstantiated wages or withholding are on the return

  2. Replies are to be divided with these parameters when additional information is submitted by the taxpayer:

    • A copy of the wage document which matches the wages and withholding on the return.

    • A letter from the employer stating they employed the TP and gives the wage and withholding information.

    • A statement the taxpayer has not filed a return yet, or states they tried to file electronically but the return was rejected. Form 14039, ID Theft Affidavit may or may not be included in the reply.

    • The reply does not provide employer data or who paid income to taxpayer.

    • Return was already added to scheme.

    • No response is received after 45 days, input a return note in EFDS "No Response 4115C" . Add to scheme and close control base on IDRS with "NORSP4115C " .

    • An undeliverable is received , input a return note in EFDS "Undeliverable 4115C" and add return to Scheme to the appropriate site-specfic Scheme Number. On IDRS, update and close the control base with the activity, "UNDL4115" , and discard the letter in classified waste.

    Exception:

    If a yellow postal sticker contains a new address, reissue the letter. The suspense period starts over. Open an IDRS control base ......etc.

  3. If the taxpayer responds to a 4115C letter follow the chart below.

    IF And Then
    The taxpayer sends copy of the wage document which matches the wages and withholding on the return or taxpayer submits a letter from the employer stating they employed the taxpayer and gives the wage and withholding information Review the employer information The information appears correct using IRM 21.9.1.2, Screening
    1. Release the refund and update the control base

    2. Input EFDS return notes stating reply received and information reviewed

    3. Update return disposition to "Refile"

    4. Close the control

    The taxpayer sends copy of the wage document which matches the wages and withholding on the return or tax payer submits a letter from the employer stating they employed the taxpayer and gives the wage and withholding information review employer information The information cannot be verified per screening procedures
    1. If a paper return, add employer and wage & W/H information on EFDS and mark as Verify

    2. If an E-filed return, work as a manual verification. Update the control base as appropriate

    ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ Form 14039, ID Theft Affidavit is received
    1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    2. If the return is already in referral process, send to designated AMTAP stolen ID group

    3. Update and close the control base.

    The taxpayer replies stating they have not filed a return yet, or states they tried to file electronically but it was rejected. Form 14039, ID Theft Affidavit may or may not be included in the reply ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
    1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    2. Allow referral process to continue

    3. Update and close the control base.

    The taxpayer gives no information in the reply that states who their employer is or who paid the income. Review information to find any possible employer name. Review TRDBV for other income listed, such as HSH You are unable to determine any possible employer name or where the income was obtained
    1. Input EFDS return notes to indicate reply received, no employer information available, and update return to Add to Scheme

    2. Update and close the control base as appropriate

    The return was already added to scheme. Review the response to determine if it meets any of the criteria above The information does not change the disposition of the return
    1. Notate reply in EFDS return notes, and take no further action

    2. Update control base as appropriate

    The return was already added to scheme The information would change the return disposition to "Refile"
    1. Notate reply in EFDS return notes and give reply to Manager / Coordinator

    2. Update control base as appropriate

  4. A 4464C letter is sent to the taxpayer stating the return is being reviewed and a third party contact could be made. If a 4464C letter is returned undeliverable discard the letter in classified waste.

    If And Then
    Reply states taxpayer has not filed a return No Form 14039, ID Theft Affidavit or other proof of stolen ID
    1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    2. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    Reply states taxpayer has not filed a return Form 14039, ID Theft Affidavit or other proof of stolen ID is submitted
    1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    2. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    3. Update and close the control base.

    4464C letter returned without any additional information, reply is reviewed Has no information to assist with determination of a possible verifiable or fraud W-2 ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

21.9.1.12.4  (03-31-2011)
4464C IAT Letter Tool Rejects

  1. When a return is sent to Verify and a status 47 is showing in EFDS, a file is created to have the third party letter (letter 4464C) sent to the taxpayer using the 4464C IAT letter tool. After the 10 day suspension period, the process continues and the return goes to Verify. Occasionally these letters or related actions cannot be completed. When this happens, the action rejects the return back into EFDS. A report called the "IAT Reject Report " , is run daily to find any returns that were rejected back to EFDS.

  2. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • FRM77 failure

    • TXMOD Unavailable

    • Letter Not Sent

  3. The rejects should be corrected manually. The FRM77 Failure is corrected by the input of TC 971 AC 617. If the letter was not sent, manually issue letter 4464C.

  4. If creating a dummy module, issue the letter from the dummy module

  5. Contact the initiating screener to have the return dispositioned to verify.

  6. Ensure the case is suspended for 10 days prior to verification

  7. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

21.9.1.12.5  (07-19-2011)
Frivolous Returns

  1. Frivolous tax returns are based upon tax avoidance arguments that are not supported by law. A frivolous argument is used for the purpose of expressing dissatisfaction with the substance, form, or administration of the tax laws by attempting to illegally avoid or reduce tax liabilities. (IRM 21.5.3.4.16.7)

  2. Frivolous documents often:

    • Contain arguments about the obligation to file or pay tax on the face of the tax return or on attachments to the tax return.

    • Include altered forms or jurats containing frivolous arguments.

    • Are attempts to impede or circumvent the administrative processing of the tax return.

  3. See the following for expanded listings of frivolous arguments:

    • IRM 4.10.12.1.1, Frivolous Arguments

    • IRM 3.11.3-11, Frivolous Filer/Non-filer Definitions

    • IRM 3.11.6-5, Frivolous Claims

    • IRM 3.12.3-13, Frivolous Filer Definitions

  4. Identifiers of frivolous return program (FRP) involvement:

    • TC 971 Action Code 089

    • F- freeze

    • CP 72 issued to taxpayer

    • Open control base unit numbers 04690 through 04696.

    • TC 810 jurisdiction code of 4.

    • -E freeze

    • Paper returns will have a stamp or hand written “FRP Cleared” with the employee number in the upper left hand corner if FRP has already looked at the return.

  5. AMTAP procedures:

    • Do not put an open control (04690 – 04696) to frivolous unit in “B” status.

    • Unsubstantiated withholding returns with frivolous indicators on IDRS – do not correspond with the taxpayer. Refer the return to FRP following the referral procedures below. The Frivolous unit will issue correspondence to the taxpayer.

    • The frivolous funny box is separate from the AMTAP funny box.

    • If during normal AMTAP work processes a frivolous return is identified by AMTAP, refer the return to FRP following the referral procedures below.

  6. Referral Procedures:

    • Paper documents deemed frivolous must be referred to Ogden Compliance Services within 5 business days of receipt via Form 3210.

    • Form 3210 will include DLN or last four digits of the TIN, tax year and name control for any returns or claims covered.

    • Mail to: Ogden Compliance Services, Attn: FRP, M/S 4450, 1973 N Rulon White Blvd, Ogden, UT 84404

    • For electronically filed returns (ELF), order a TRPRT print and sent via Form 3210 to the above address.

    • Any IDOCS received as a reply to correspondence deemed to be frivolous, should be referred to FRP.

    • Stop the refund, if appropriate. See IRM 21.9.1.2.3, Stopping the Refund.

    • If appropriate, disposition the return in EFDS to Research and input a return note “Sent to FRP”.

    • Monitor through ATTN TE queue until the return is received by FRP as shown by any frivolous indicators on the account on IDRS.

    • Once received by FRP, disposition the return to Refile.

    • If the return is deemed as not frivolous or after 45 days, continue processing the return on EFDS following normal AMTAP procedures for screening and verification.

21.9.1.13  (05-25-2012)
Taxpayer Protection Unit

  1. The Taxpayer Protection Unit (TPU), is responsible for handling potential ID Theft cases that are scored by a set of ID Theft models in DDb. Once a potential ID Theft case is identified the return will not post, DDb will input a TC 971/137 to flag the account and a 4883C letter will be sent to the taxpayer for verification. TPU will handle taxpayer correspondence to the 4883C letter, including phone calls and call request received from the taxpayer.

  2. A DDb-selected potential ID Theft case goes through two phases:

    • Cases are scored by a set of ID Theft models in DDb and cases identified at-risk, DDb will input a TC 971/137

    • The return will unpost and be maintained in the rejects function inventory. At the same time, the case will be forwarded to TPU for treatment

    • The TC 971/137 will not post on cases without an established entity. The tax return will unpost with an UPC 164 RC 4 without a TC 971/137 posted.

    Note:

    Cases with a TC 971/137 and miscellaneous field of "FTHBC" , are not worked by TPU.

  3. Taxpayer Protection Unit (TPU) will be responsible for handling taxpayer responses, these requests will either be mailed or faxed to TPU:

    • Mailed - Address Code 34: 3651 S IH 35, Stop 1300 AUSC Austin, TX 78744

    • Fax Number - 855-277-5038 (TPU main number) or any fax machine in the CSR’s work area

  4. TPU’s 800 number was previously used for CP2057 notices. TPU may receive a calls related to CP2057,for these calls, the TE should follow SERP Alert 11A0783. Taxpayers may call or write concerning the new CP2057 notice, follow procedures in IRM 21.3.1.4.56 “CP2057 "Soft Notice Income Discrepancy" .

    • The issuance of the CP 2057 notice can be identified with the TC 971 with Action Code (AC) 922. Do not refer these calls to Automated Underreporter (AUR).

    • The CP2057 instructs the taxpayer to review and compare the income they reported and/or the income reported by the third party listed on the notice.

    • Additional information for the CP2057 is available for taxpayers on the IRS website, Understanding your CP2057 Notice (Search CP2057).

21.9.1.13.1  (05-25-2012)
Taxpayer Protection Unit Phone Procedures

  1. In response to the 4883C letter, TPU will receive phone calls and call requests received from the taxpayer. Before any action is taken on an account, the identity of the taxpayer needs to be verified. For disclosure probes and verification of the taxpayer complete the following:

    • Complete all disclosure probes see IRM 21.1.3.2.3, Required Taxpayer Authentication and IRM 21.1.3.2.4, Additional Taxpayer Authentication

    • Third party authentication see IRM 21.1.3.3, Third Party (POA/TIA/F706) Authentication

    • Form 21.1.3.6, e-File PIN's and Form 8453, (U.S. Individual Income Tax Transmittal for an IRS e-file Return).

    • For additional information See IRM 21.1.3.4, Other Third Party Inquiries and IRM 11.3.3.2.1, Requirements for Oral Authorization.

    • IRM 21.2.1.60, Hearing Impaired Customers and TDD Equipment

  2. All tax returns filed will be scored by the ID Theft models. Although a return can fire rules in multiple DDb modules see Exhibit # 21.9.1-19 # , ID Theft Rule and Scoring Table, it will only be selected by one treatment stream.

21.9.1.13.2  (05-25-2012)
Responding to the Taxpayer/Case Resolution

  1. The response to the inquiry will vary depending on the verification results. Apply the appropriate treatment based on the verification results or whether the taxpayer has any follow-up action required for the tax year.

  2. The taxpayer verified and filed the return, use the following table for taxpayer response and case resolution:

    Response to the Taxpayer Case Resolution
    The taxpayer filed the return and both the taxpayer and the return verified "Good" the taxpayer may expect a refund within 4-6 weeks
    1. If both the taxpayer and the return are verified:

      • Post a TC 972- 137 transaction codes to reverse the initial TC 971-137 (make sure the number of TC 972-137 matches the number of TC 971-137)

      • Document the verification questions/answers, verification results, and other comments in AMS.( follow the AMS path for ID Theft).

      • Add the case to the report (TPU manager) sent to Rejects to post the return. Indicate the appropriate campus based on the DLN

    The taxpayer filed the return, but the return is non-compliant (e.g., misled). The taxpayer will need to file an amended return (1040X) with accurate information

    Note:

    Misled taxpayers are those who were convinced that they are entitled to a credit that they do not qualify for and the credit was falsely represented.

    1. If the taxpayer verified, but the return is non-compliant (e.g., Misled Taxpayers) Inform the taxpayer to submit an amended return (1040X) requesting the removal of the non-compliant credit:

      • If the taxpayer requires assistance, fill out a 1040X with the taxpayer and fax or mail the unsigned form to the taxpayer

      • Ask the taxpayer to sign the 1040X form and return it to TPU within 2 weeks to: Internal Revenue Service Address Code 34: 3651 S IH 35, Stop 1300 AUSC Austin, TX 78744

      • If the signed 1040X form is not received within 6 weeks, forward the case to AQC so a permanent freeze can be placed on the refund

      • Input a TC 971-506 with “WI CSCO OTHER” in the miscellaneous field c) Verify address with taxpayer

        Note:

        When a TC 971/ AC 506 is input, the address must be verified and changed to the good address.

      • Send a 4904C Letter manually to the verified address

      • Input a TC 972-137 to reverse the initial TC 971-137 with “MISLED” in the notes section

      • Send the return to Rejects to post with a CCC 3 condition to permanently freeze the refund after the TC 971-134 posts

  3. The taxpayer verified and did not file the return use the following table for taxpayer response and case resolution:

    Response to Taxpayer Case Resolution
    1. A return was filed using the taxpayers name and SSN and that their information may have been compromised

    2. If the taxpayer claims that they have not filed a return and plan to file at a future date, communicate that the taxpayer may mail or fax the paper return directly to TPU for expedited processing

    3. If the taxpayer claims that they were not able to file electronically, communicate that the taxpayer must file a paper return. The taxpayer may mail or fax the paper return directly to TPU for expedited processing

      Note:

      Once the return is received, mark return with a SPC “B” and give return to Austin SP for special processing

    • Post a TC 971-506 with “WI CSCO INCOME” in the miscellaneous field to signify a confirmed ID Theft case

    • Verify address with taxpayer

    • Send a 4310C Letter manually to the verified address

      Note:

      Document the verification questions/answers, verification results, and other comments in AMS. (follow the AMS path for ID Theft)

    • Mailed - Address Code 34: 3651 S IH 35, Stop 1300 AUSC Austin, TX 78744

    • Fax Number - 855-277-5038 (TPU main number) or any fax machine in the CSR’s work area

    Reminder:

    Any faxed return to be processed as Original, requires special handling

    If the taxpayer does not plan to file a return in the future, communicate that the taxpayer has the option to lock down the account to prevent ID Theft activities. The taxpayer must call in to unlock the account prior to filing any returns in the future
    • Post a TC 971-524 with "WI PREREF INCBFR " , in the miscellaneous field to signify a confirmed ID Theft case

  4. The taxpayer did not verify, use the following table for taxpayer response and case resolution

    Response to Taxpayer Case Resolution
    Communicate that the information provided does not match our records and that taxpayer information cannot be disclosed. Communicate that a letter will be sent to the address on record
    • If the identity is not verified, then post a TC 971-506 with “WI CSCO INCOME” in the miscellaneous field to signify a confirmed ID Theft case

    • Document the verification questions/answers, verification results, and other comments in AMS (follow the AMS path for ID Theft)

  5. If the taxpayer does not call within 75 days, TPU will run the GII tool to post a TC 971-506 transaction code with “WI CSCO INCOME” in the miscellaneous field to signify a confirmed ID Theft case

  6. .) If the taxpayer calls after the 75-day window has elapsed and the return has been archived. Both the taxpayer and return are verified:

    • Use the original receive date so that the taxpayer receives the correct credit interest

    • If entity information does not exist, no transaction codes are needed

    • Post a TC 972-137 transaction code to reverse the initial TC 971-137

    • Post a TC 972-506 transaction code to reverse the TC 971-506

    • In order to reprocess the return, print the return if available through MEF, otherwise request a copy of the return using TRPRT (3-4 days) and place a SPC “B” on the return for special processing and send the return to Submission Processing directly

    • If the DLN indicates that the return was processed in Austin, reprocess the return. Otherwise, a new DLN is needed to process the return in Austin

    • Document the verification questions/answers, verification results, and other comments in AMS (follow the other issue path)

  7. If the taxpayer calls after the 75-day window has elapsed (i.e., the return has been archived) and if the taxpayer is verified, but did not file the return:

    1. If the taxpayer wishes to file a tax return, the tax return should be mailed or faxed directly to TPU. Once received, TPU will place a Special Processing Code (SPC) “B” on the return for special processing and send the return to Submission Processing directly

    2. SPCs are edited vertically in the right margin between the secondary taxpayer identification number (TIN) and the PECF designation

    3. Verify the address with taxpayer

    4. Send a 4310C Letter manually to the verified address

    5. Document the verification questions/answers, verification results, and other comments in AMS (follow the AMS path for ID Theft)

  8. If the return posted due to resequencing:

    1. If the taxpayer and the return are both verified "Good" , and the refund has been held

    2. Input a TC 972/ AC137 to reverse the initial TC 971/ AC 137

    3. Input a TC 571 to release the refund

    4. If the taxpayer and the return are both verified Good and the refund has been released, no additional action is needed

    5. If the taxpayer and / or return is verified as “Bad”, forward the case to TPU Referral List Unit

21.9.1.13.3  (05-25-2012)
Social Security Administration (SSA) Benefit Case

  1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • The cases are scored by a set of ID Theft models in DDb. Cases identified at-risk, DDb will input a TC 971/AC 134 and a temporary freeze will be placed on the return for 11 weeks.

    • A CP05 letter will be automatically generated and sent to the address on the return informing the taxpayer of the temporary hold.

    • Once a case has been selected by DDb, the return will be forwarded to PRP for treatment.

  2. Cases meeting the ID Theft Rule 7 will be selected and flagged as a DDb selected SSA case. Remember to complete High Risk Disclosure see IRM 21.1.3.2.4, Additional Taxpayer Authentication. Use the following table when responding to the taxpayer on ID Theft Rule 7:

    ≡ ≡
    ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ "≡ ≡ ≡ " ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
    ≡ ≡ ≡ ≡ ≡
    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    2. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    3. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    4. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    5. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    2. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    3. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    4. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    5. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    ≡ ≡ ≡ ≡ ≡
    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    2. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    3. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    4. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    5. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    1. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    2. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    3. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    4. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    ≡ ≡ ≡ ≡ ≡ ≡ ≡
    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

       
    ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

       
    ≡ ≡

  3. In order to determine proper treatment, review returns on SSA Benefit cases for any refundable credits. Refundable credits include:

    • Earned Income Tax Credit (EITC)

    • Refundable American Opportunity Tax Credit (AOTC)

    • Additional Child Tax Credit (ACTC)

    • Credit for Federal Tax Paid on Fuels

    • Qualified Adoption Credit Expenses

    • Form 2439 - Notice to Shareholder of Undistributed Long-Term Capital Gains

    • First Time Home-buyer Credit

  4. Treatment of SSA Benefit cases will vary based on the presence of a refundable credit:

    • Refundable Credit - If there is a refundable credit on the case, the AQC GII Tool will input a TC 570 that creates an “R” freeze and flag the case for referral to AQC. Forward the cases to AQC for notification and further treatment

    • No refundable Credit - If there is no refundable credit on the case, the Memphis GII Tool will input a TC 807 to remove the withholding amount and let the return post. A 105C letter will be automatically generated and sent to the address on the return informing the taxpayer of the adjustment

  5. Although AM is responsible for handling calls related to SSA Benefit cases, TPU may also receive calls. TPU will verify the taxpayer and treat cases accordingly. Before taking any actions on an account, the identity of the taxpayer needs to be verified see, IRM 21.9.1.13, Taxpayer Protection Unit, for IRM references. Follow the table above for ID Theft Rule 7 for responses to taxpayer’s call.

21.9.1.13.4  (05-25-2012)
Taxpayer Protection Unit Referral List Unit Procedures

  1. In addition to potential ID Theft cases identified by DDb, Criminal Investigation (CI) also receives various lists of data for further fraud investigation from other segments of the Service as well as external third parties (e.g., law enforcement, banks, post offices, etc.) These lists are received in various forms, such as series of debit cards, treasury checks, and taxpayer information retrieved from a laptop.

21.9.1.13.4.1  (05-25-2012)
Case Status

  1. During the Case Status verification process, TPU will review deceased status, return status, refund status, open control status, and other transaction codes on the account to:

    • Determine if the taxpayer is deceased

    • Determine if the return was filed

    • Determine if a refund was released

    • Determine open controls

  2. Review the following transaction codes in the table below, which can influence the treatment of the case. For a complete list of transaction codes see Document 6209, Section 8A.2, Transaction Codes.

    Transaction Code Title
    TC 420 EXAM (open control)
    TC 421 EXAM (closed control)
    TC 504 Action code - non tax related ID Theft - Self Identified
    TC 570 Hold on money from refunding
    TC 610 Payment included with return
    TC 660 Estimated tax payment
    TC 670 Subsequent payments
    TC 716 Credit elect
    TC 720 Money sent back from Bank
    TC 740 Undeliverable Refund
    TC 826 Offsets to prior year - tax year will be cross referenced
    TC 898 Treasury Offset Program offset initiated by FMS.
    TC 846 Refund released
    TC 841 Refund stopped
    TC 976 Posted Duplicate Return
    TC 977 Posted Amended Return

    Note:

    If credit elect, estimated tax payments, penalty payments were made, double check TRDBV on the good account to see if the taxpayer claimed it all.

21.9.1.13.4.2  (05-25-2012)
Verification of Return

  1. Compare the return against prior filings, IRP data, etc. to look for suspicious changes in taxpayer information and discrepancies between the return and IRP information. For each return TPU needs to determine if the return is a “Good” return or a “Bad” return. If multiple returns are filed, TPU needs to determine the specific combination (e.g., “Bad / Bad”, “Good / Bad”)

    • A Good Return - A “Good” return is a return filed by the owner of the SSN (i.e., true taxpayer)

    • A Bad Return - A “Bad” return is a return filed by someone other than the owner of the SSN. The reported income and/or the credits are fraudulent

  2. 1) Review the tax return using CC TRDBV, look for multiple returns on the tax module. The first return will be the 150 posted return and subsequent returns (i.e., duplicate returns) will be the 976/977 return.

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • Review wages and withholding

    • Review refundable credits

    • Review refund / payment – Having a payment is a strong indicator of a “Good” return

  3. ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • Name

    • Address

    • Filing Status

    • Dependents

    • Income Type

    • Credits Claimed

    Note:

    Although changes in address, filing status, and income type are indicators of a “Bad” return, it may not be sufficient to make a final determination. The tax examiner should review IRP information before making a final decision

  4. Check CC IRPTR data the information on the return should match IRP documents (IRPTRL):

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • If the good return, check the spouses income and withholding as well

    Note:

    If IRP data for income and withholding are not available, look for Schedule C or HSH income on prior year returns. If this is the first year that the taxpayer claimed Schedule C or HSH, look for new credits claimed on the return

    Note:

    If the taxpayer filed the return, but the return is an abusive return or fraudulent return, refer the case to AMTAP or EXAM.

21.9.1.13.4.3  (05-25-2012)
Case Resolution Procedures

  1. In the Case Treatment phase, TPU will apply the appropriate treatment based on the number of returns filed, verification results, refund status, and taxpayer deceased status.

  2. For Single Return Cases, the TPU will research the individual accounts to determine if a refund was held or released. The treatment of the case will depend on the verification status of the return. For cases where the single posted return is verified as "GOOD" :

    Refund Status Action Required
    Released
    1. Check address

    2. If deceased:

      • On or prior to 12/31/2010, input TC 971/524 “WI PREREF DECD”

      • On or after 1/1/2012, input TC 971/506 “WI CSCO OTHER”

      • If information is available, update 2nd Name Line with third party administrator information and send a 4904 letter (tentative)

    3. If not deceased, input TC 971/506, WI CSCO OTHER and send a 4904 C letter

    4. Add note to AMS

    Held
    1. Check address

    2. Release refund using TC 290 for .00

    3. If deceased:

      • On or prior to 12/31/2010, input TC 971/524 “WI PREREF DECD”

      • If deceased on or after 1/1/2012, input TC 971/506 “WI CSCO OTHER”

      • If information is available, update 2nd Name Line with third party administrator information and send a 4904 letter (tentative)

    4. If not deceased, input TC 971/506 “WI CSCO OTHER” and send a 4904 letter

    5. If not deceased, input TC 971/506 “WI CSCO OTHER” and send a 4904 letter

  3. For cases where the single posted return is verified "BAD" complete the following:

    Refund Status Action Required
    Released
    1. Input TC 971/850 on current year return to change direct deposits to paper refund

    2. Update address to last known address on IRP or Service Center address

    3. Reverse any TOP offset or Tax offset

    4. Use XClaim to remove “Bad” return (i.e., zero out). Please refer to Module D lesson 5 for detailed information on the XClaim tool

    5. Prepare Form 3809 indicating Account 1545 in the debit portion

    6. Add Open Control, Input TC 470/CC 90 to prevent notices

    7. If deceased:

      • If deceased on or prior to 12/31/2010, input TC 971/524 “WI PREREF DECD”

      • If deceased on or after 1/1/2012, input TC 971/506 “WI CSCO MULTFL”

    8. If not deceased, input TC 971/506 “WI CSCO MULTFL”

    9. Add note to AMS

    Held
    1. Input TC 971/850 on current year return to change direct deposits to paper refund

    2. Reverse any TOP offset or Tax offset

    3. Use XClaim to remove “Bad” return (i.e., zero out)

    4. Update address to last known address on IRP or Service Center address

    5. If deceased:

      • If deceased on or prior to 12/31/2010, input TC 971/524 “WI PREREF DECD”

      • If deceased on or after 1/1/2012, input TC 971/506 “WI CSCO MULTFL”

    6. If not deceased, input TC 971/506 “WI CSCO MULTFL”

    7. Add note to AMS

  4. For Multiple Return Cases, research the individual accounts to determine if a refund was held or released in addition to verifying the status of the TC 976 return. The treatment of the case will depend on the status of the posted return as well as the verification outcome of the TC 976 return. For cases where the posted return is verified “Good” and the Refund is released:

    Status of TC 976 Return Action Required
    True Duplicate
    1. Release “A” freeze using TC 290 for .00

    2. Check address. If needed, update to match “Good” return

    3. If deceased:

      • If deceased on or prior to 12/31/2010, input TC 971/524 “WI PREREF DECD”

      • If deceased on or after 1/1/2012, input TC 971/506 “WI CSCO OTHER”

      • If information is available, update 2nd Name Line with third party administrator information and send a 4904C letter (tentative)

    4. If not deceased, input TC 971/506 “WI CSCO OTHER” and send a 4904C letter

    5. Add note to AMS

    Good/Bad
    1. Release “A” freeze using TC 290 for .00

    2. Check address. If needed, update to match “Good” return

    3. If deceased,

      • If deceased on or prior to 12/31/2010, input TC 971/524 “WI PREREF DECD”

      • If deceased on or after 1/1/2012, input TC 971/506 “WI CSCO MULTFL”

      • If information is available, update 2nd Name Line with third party administrator information and send a 4904C letter

    4. If not deceased, input TC 971/506 “WI CSCO MULTFL” and send a 4310C letter

    5. Add note to AMS

    Good (1040X)
    1. Follow 1040X Procedures

    2. Check address

    3. If deceased:

      • If deceased on or prior to 12/31/2010, input TC 971/524 “WI PREREF DECD”

      • If deceased on or after 1/1/2012, input TC 971/506 “WI CSCO OTHER”

      • If information is available, update 2nd Name Line with third party administrator information and send a 4904C letter (tentative)

    4. If not deceased, input TC 971/506 “WI CSCO OTHER” and send a 4904C letter

    5. Add note to AMS

    Good/Good (Mixed Entity) Send the case to lead for referral to AM

  5. For cases where the posted return is verified as “Good” and Refund is Held. Complete one of the following:

    Status of TC 976 Return Action Required
    True Duplicate
    1. Release “A” freeze using TC 290 for .00

    2. Check address. If needed, update to match “Good” return

    3. If deceased:

      • If deceased on or prior to 12/31/2010, input TC 971/524 “WI PREREF DECD”

      • If deceased on or after 1/1/2012, input TC 971/506 “WI CSCO OTHER”

      • If information is available, update 2nd Name Line with third party administrator information and send a 4904C letter

    4. If not deceased, input TC 971/506 “WI CSCO OTHER” and send a 4904C letter

    5. Add note to AMS

    Good/Bad
    1. Release “A” freeze using TC 290 for .00

    2. Check address. If needed, update to match “Good” return

    3. If deceased:

      • If deceased on or prior to 12/31/2010, input TC 971/524 “WI PREREF DECD”

      • If deceased on or after 1/1/2012, input TC 971/506 “WI CSCO MULTFL”

      • If information is available, update 2nd Name Line with third party administrator information and send a 4310C Letter

    4. If not deceased, input TC 971/506 “WI CSCO MULTFL” and send a 4310C letter

    5. Add note to AMS

    Good (1040X)
    1. Follow 1040X Procedures

    2. Check address

    3. If deceased:

      • If deceased on or prior to 12/31/2010, input TC 971/524 “WI PREREF DECD”

      • If deceased on or after 1/1/2012, input TC 971/506 “WI CSCO OTHER”

      • If information is available, update 2nd Name Line with third party administrator information and send a 4904 letter

    4. If not deceased, input TC 971/506 “WI CSCO OTHER” and send a 4904C letter

    5. Add note to AMS

    Good/Good (Mixed Entity Send the case to the lead for referral to AM

  6. For cases where the posted return is verified as “Bad” and Refund is Released, complete one of the following:

    Status of the TC 976 Return Action Required
    True Duplicate or Bad/Bad
    1. Input TC 971/850 on current year return to change direct deposits to paper refund

    2. Update address to last known address on IRP or Service Center address

    3. Reverse any TOP offset or Tax offset

    4. Use XClaim to remove “Bad” return (i.e., zero out)

    5. Prepare Form 3809 indicating Account 1545 in the debit portion

    6. Add Open Control

    7. Input TC 470/CC90 to prevent notices

    8. If deceased:

      • If deceased on or prior to 12/31/2010, input TC 971/524 “WI PREREF DECD”

      • If deceased on or after 1/1/2012, input TC 971/506 “WI CSCO MULTFL”

    9. If not deceased, input TC 971/506 “WI CSCO MULTFL” and send a 4310C letter if a good address is available

    10. Add note to AMS

    Bad/Good
    1. Input TC 971/850 on current year return to change direct deposits to paper refund

    2. Reverse any TOP offset or Tax offset

    3. Use XClaim to change to “Good” Return

    4. Update address to match address on “Good” return

    5. Use XClaim to change to “Good” Return • Update address to match address on “Good” return

    6. Prepare Form 3809 indicating Account 1545 in the debit portion

    7. Add Open Control

    8. Input TC 470/CC90 to prevent notices

    9. If the “Good” return was filed after the due date (usually April 15) update the ASED date to three years after the filing date of the “Good” return

    10. If deceased:

      • If deceased on or prior to 12/31/2010, input TC 971/524 “WI PREREF DECD”

      • If deceased on or after 1/1/2012, input TC 971/506 “WI CSCO MULTFL”

      • If information is available, update 2nd Name Line with third party administrator information and send a 4310C letter (tentative)

    11. If not deceased, input TC 971/506 “WI CSCO MULTFL” and send a 4310C letter, add note to AMS

  7. For cases where the posted return is verified as “Bad” and Refund is Held, complete one of the following:

    Status of the TC 976 Return Actions Required
    True Duplicate or Bad/Bad
    1. Input TC 971/850 on current year return to change direct deposits to paper refund

    2. Reverse any TOP offset or Tax offset

    3. Use XClaim to remove “Bad” return (i.e., zero out)

    4. Update address to last known address on IRP or Service Center address

    5. If deceased:

      • If deceased on or prior to 12/31/2010, input TC 971/524 “WI PREREF DECD”

      • If deceased on or after 1/1/2012, input TC 971/506 “WI CSCO MULTFL”

    6. If not deceased, input TC 971/506 “WI CSCO MULTFL” and send a 4310C letter if a good address is available

    7. Add note to AMS

    Bad/Good
    1. Input TC 971/850 on current year return to change direct deposits to paper refund

    2. Use XClaim to change to “Good” Return

    3. Update address to match address on “Good” return

    4. If the “Good” return was filed after the due date (usually April 15) update the ASED date to three years after the filing date of the “Good” return

    5. If deceased:

      • If deceased on or prior to 12/31/2010, input TC 971/524 “WI PREREF DECD”

      • If deceased on or after 1/1/2012, input TC 971/506 “WI CSCO MULTFL”

      • If information is available, update 2nd Name Line with third party administrator information and send a 4310C letter

    6. If not deceased, input TC 971/506 “WI CSCO MULTFL” and send a 4310C letter

    7. Add note to AMS

    Note:

    Deceased taxpayer, look for a third party administrator on the account. The administrator information should be on the second name line. However, for some accounts, the third party administrator is listed on the address line. Look for language such as: “Care of”, “Executor” or “EXE”, “CPA”, “POA”, Name of Law Firm / Lawyer.
    Review the return and match the information to the IRP data using IRPTRL. If the third party administrator information is on the address line AND the return and IRP data match, update the 2nd Name line with third party information.

21.9.1.13.4.4  (05-25-2012)
Seized Refund Checks

  1. CI will mail seized refund checks to TPU. In addition to verifying the refunds and adjusting the accounts, TPU will also coordinate the transfer of the case list and physical checks to FMS.

    • Verify that the checks have been marked as “Non-Negotiable”. If not use the stamp provided to mark the check as “Non-Negotiable.”

    • Once both the CI Database and the physical checks are received, generate a spreadsheet with the check information

    • Email the spreadsheet to FMS. TPU should also overnight mail a copy of the spreadsheet along with the physical checks to FMS at: Department of Treasury PO Box 51315 Philadelphia, PA 19115

    • Monitor the case until the money has posted back to the account. After the money has been posted make the appropriate account adjustment see IRM 21.9.1.13.4.3, Case Resolution Procedures.

Exhibit 21.9.1-1 
Internet Research Sources

Media Type Internet sites
Websearch Search Engines http://www.google.com
http://www.yahoo.com
http://www.alltheweb.com
http://www.ask.com
http://www.excite.com
Telephone Lookups http://www.411.com
http://www.Address.com
http://www.bigbook.com
http://www.whitepages.com
http://www.yellowpages.com
http://www.switchboard.com
http://www.superpages.com
http://www.infospace.com
http://www.dogpile.com
http://www.anywho.com
http://www.canada411.com
http://www.fonefinder.com
http://www.theultimates.com
International country calling codes http://www.countrycallingcodes.com/
Area Code Lookups http://www.area-codes.com
Zip Code Lookups http://www.usps.com
http://www.zip-codes.com
Toll Free http://www.inter800.com/
Fax Number Search http://fax.addresses.com
Company Contacts http://www.gethuman.com/
People & Company Finder http://searchbug.com
People Search http://www.dvorak.org/phonelinks.htm
http://www.Zabasearch.com
http://www.accurint.com
http://www.idexec.com
http://www.nass.org
County Recorders/Clerk/Deeds http://www.allthingspolitical.org/county_recorders/county_recorders.htm
Corporation Search http://www.BlackbookOnline.info
http://www.Manta.com
http://www.us.bbb.org
http://www.accurint.com
NAICS codes http://www.census.gov/epcd/www/naics.html
Multiple Search Engines Corp & Business Filings/People Finder http://www.publicrecordcenter.com/
Merlin Information Services http://www.merlindata.com
Shield 4492 http://www.shield4492.com
Free Mega Search Engine http://www.dogpile.com/
http://www.ixquick.com
http://www.search.com
Public Records http://www.publicrecordcenter.com/
Prisoner Research http://www.ancestorhunt.com/prison_search.htm

Note:

Use the free search links below the heading "Prison Inmate Search by State"

Exhibit 21.9.1-2 
Common Abbreviations

Abbreviation Term Abbreviation Term
ACCT accounting, Account LVM left voice mail
ADDR address MGR manager
ADMIN administrative, Administrator, Administration MISC miscellaneous
AGCY agency MSG message
AR Accounting Rep NBR number
ASSOC associate NM name
ASST assistant ORG organization
ATTN attention OW owner
BKKPR Bookkeeper MGT Management
BUS Business PC phone call
CB Call Back PRES President
CL clerk PSNL personnel
CMPL complete PYRL payroll
CNFD confidential QSTN question
    REC Records, Record
CO company RECV receive
CONT continue RESP response
CONTR controller SEC secretary
    SR Senior
CONVR conversation SPEC specialist
COORD coordinator SRC source
CTCT contact SSN social security number
CORP corporation, Corporate STD standard
DEPT department SUPR supervisor
DIR Director SYS systems
DISC CD with employee records TA Tax Analyst
    TECH Technician
DSP disposition TP taxpayer
EE employee TRE treasurer
EMPLMT employment TS tax specialist
ER employer TT trustee
EX example TXPD tax period
EXEC executor, Executive VERF verify
FIN finance, Financial VP Vice President
FLR floor W/H withholding
GOVT Government WCB will call back
HR Human Resources WP white pages
HRD HR Director XPDT expedite
LD Lead    
LM left message YR year
LV leave YTD year-to-date

Exhibit 21.9.1-3 
Discoverer System Queries

Query Definition
Prior year IDOC Completed This query needs to be run each day to identify those IDOC(s) that have been manually input into EFDS but do not have corresponding returns in EFDS. (Returns processed in a prior year)
Batch Fax Validation 227 & Gap Fax 226 Gives the amount of Faxes in the Batch print to validate accuracy of batch fax. Indicates faxes that need to be printed manually, because the employers requesting fax are in MOC "Call Ok" and want a one time fax.
Second Fax Shows what IDOC(s), by employer, need to be resent.
Third Fax Identifies outstanding faxes that need to have a phone call made on the 8th day of the verification process.
18 Business Day IDOC(s) for Hold Other Identifies what employers have outstanding IDOC(s) for more than 18 days and need to be put in MOC "Hold" Other for more in-depth research.
Mismatch EIN(s) in Batch Fax Identifies what employers have outstanding IDOC(s) for more than 18 days and need to be put in MOC "Hold" Other for more in-depth research.
IDOC(s) not in BMF Pending IDOC(s) Query that identifies Invalid EIN(s) with pending IDOC(s). These EIN(s) have no BMF information on the employer info screen.
Two Employee Names Query identifies IDOC(s) that have two names with one SSN. Stopping these prevents disclosure.
Assigned EIN(s) with IDOC(s) Identifies assigned EIN(s) that have outstanding IDOC(s). ie. have multiple contacts for an employer depending on the type of IDOC to be verified such as W-2, W-2G, 1099 or we have the employer’s records.
Undercover EIN Identifies Undercover EINs that have pending verifications
ITIN(s) Waiting for Fax with return notes Identifies IDOC(s) to be verified with a ITIN, also needs to be verified with an SSN that was located by the submitter.
Hold Queue Identifies employers that have been put in MOC "Hold" with all reason codes.
Outstanding IDOC(s) Identifies all outstanding IDOC(s) in verification for your SDC.
IA volume in CE Used by managers to monitor employees volume of work Shows what each of their employees dispositioned in Contact Employer for a specific day.
Contact Employee Volume All Shows the volume of IDOC(s) in all verify Statuses (0 to 216) by refund stop dates. There is a drop down at the top of the query which gives you the SC Code so you can see "all" SDCs or individual SDCs.
Totals by Employees Volume Used by the managers to monitor all employees at a specific SDC by showing what each employee dispositioned in Contact Employer for a specific day.
Friday Call OK assigned to CSC Identifies employers that were in MOC "Fax Only" and assigned to CSDC and are now in MOC "Call OK" and need to be unassigned by N.O.
MOC no Selection Identifies employers who have a MOC of "No Selection" that have outstanding IDOC to be verified. This is research that we can perform if Contact Employer is down.
Verify Status 211 Identifies IDOC that have been dispositioned to "Incorrect dollars" with zeroes in the wages and withholding fields in error.
Monday No Response (CSC, ATSC and OSC only) identifies the IDOC(s) for all SDCs that we cannot verified so we can monitor for Special Agent Assistance tolerance.
Prior Year IDOC Identifies prior year returns that were filed in the current year for employers with MOC "Call Ok" . This ensures that the caller is verifying the correct tax year of the return, since you cannot tell on Contact Employer what tax year is to be verified.
Disc Query Identifies IDOC(s) with an EIN that is assigned to Cincinnati for DISC verification.

Exhibit 21.9.1-4 
Research Check Sheet

Research Results
Employee Ein  
Contact Employer information researched  
Key in employer number  
BMF area phone number  
IDRS CC research on EIN  
INOLE S and T definer  
ENMOD  
BMFOL I, E and R definers  
TRDBV  
IRPTR  
IDRS CC research on business owner or XREF found in previous EIN research (if applicable)  
TRDBV  
IRPTR  
Internet Research  
White pages 411.com or other phone research  
Google  
Other MISC Internet research  
Accurint research  
Business search  

Exhibit 21.9.1-5 
Referral Posting Codes

Posting Code Description Reason Type
TIN Primary TIN Data Reject
TTYP TIN Type Data Reject
NAME Name Control Data Reject
TXPD Tax Period Data Reject
SCCD Service Center Code Data Reject
SRCE Source Code Data Reject
PJCD Project Code Data Reject
ANEE AIMS Assignee Code Data Reject
BOD BOD Code Data Reject
PYRN Prior Year Return Data Reject
DUPR Duplicate Request Filter/Data Reject
DUPX L Freeze with CI QRP Project Code Filter Reject
NREF No refund on return tax module Filter Reject
FTHC First time home buyer credit Filter Reject
IDTH Identity theft case Filter Reject
T150 TC 150 not posted for tax module Filter Reject
PYNC Prior year no change Filter Reject
LFRZ L Freeze Filter Reject
EITC EITC is zero Filter Reject
T42X TC 420, 424, or 425 found Filter Reject
CBTZ Combat zone Filter Reject
AFRZ A freeze Filter Reject
DSTR Disaster -O freeze Filter Reject
KITA Killed in terrorist action Filter Reject
ASED Assessment statute expiration date Filter Reject
T29X Additional TC 29x with an amount more than zero Filter Reject
1510 IMF unpostable code IMF Reject
RESQ IMF resequenced case IMF
POST IMF posted case IMF

Exhibit 21.9.1-6 
Return Process Status Codes

Value/Code Description Status
0 None - Not Selected for Data Mining or Not Reviewed None
1 Return Waiting for Prescreen Interim
3 Return Waiting for Data Mining Interim
20 Return not Viewed on EFDS Interim
21 Return Waiting for Research Interim
22 Return Waiting for Scheme Acceptance-Interim STARS Completed
23 Return Waiting for Attention TE Interim
24 Return waiting for Attention District - ELF Returns Waiting for HHS Response Interim
25 Return in Reject Scheme TE Interim
26 Return Waiting (STARS Problem) Interim
27 Return Waiting for Research Later Interim
28 Return Sent to Refile Completed
29 Return Sent to Scheme - Fraud Interim
30 Return Sent to Adjustment - Refile or Sent to Scheme (TPU) Completed
31 Return Sent to Collections - OMM Returns Completed
32 Returns Sent to Exam - Unsubstantiated Letters sent Interim Hold Interim
33 Return Sent to Verification Interim
40 Return in Prescan Interim
41 Return in Research Interim
43 Return in Attention District Interim
44 Return in STARS Transfer Completed
45 Return in Interim STARS Processing Completed
46 Return in Detail Interim
47 Return in Suspense Interim
48 Return in IAT Reject Interim

Exhibit 21.9.1-7 
ID Theft Triage Procedures

Steps Scenario Disposition Additional Instructions
1 Open AM involvement on the account such as: DUPF, IDTX, IDT1, IDT3, XRET, TPRQ, TRWO, MXEN CL - CAT 5 Screen any additional returns for same tax year:
  • Good return - Refile

  • Bad return - Add to Scheme, update STARS Return Status to CL - CAT 5

2 Freeze codes E-, F- or -L on Account CL - CAT 5 Screen any additional returns for same tax year.
  • Good return - Refile

  • Bad return - Add to Scheme, update STARS Return Status to CL - CAT 5

"3" Account contains 29X or 30X , and has been resolved by another function CL-CAT 5 If multiple bad returns for same tax year - update all to CL - CAT 5
4 Z Freeze on Account ZF - CAT 7 for the TC150
  1. If multiple bad returns for same tax year, update all to ZF - CAT 7

  2. If a return has a Z freeze and already has a disposition of ZF, skip it and move onto the next case.

5 Single Bad/Deceased refund lost/refund held SB - CAT 7 for the TC150 If multiple bad returns for same tax year - update all to CL - CAT 7
6 Single Bad/No Lost Refund S1 - CAT 7 for the TC150 If multiple bad returns for same tax year - update all to CL - CAT 7
7 Single Bad/ Lost Refund, Partial Lost Refund, or Offset S2 - CAT 7 for the TC150 If multiple bad returns for same tax year - update all to CL - CAT 7
8 Bad/Good and Open Control to AMTAP, (Ex. NCAT, NRAM, ECAT) BG - CAT 7
  1. If multiple bad returns for same tax year - update all to CL - CAT 7

  2. Disposition the good return to Refile, if necessary.

"9" Open control to 0650177777

Note:

If a closed control to 065017777, deposition all returns for the same tax year to CL - CAT 7

S2 - CAT 7
  1. If multiple bad returns for same tax year - update all to CL - CAT 7

10 Bad/Good and Previously Resolved by AMTAP CL - CAT 7
  1. If multiple bad returns for same tax year - update all to CL - CAT 7

  2. Disposition the good return to Refile, if necessary.

11 Bad/Good and no Open Control to AMTAP CL - CAT 5 for the 150
  1. If multiple Bad returns for the same tax year - disposition any subsequent TC 976 to CL - CAT 5

  2. Disposition the good return to Refile, if necessary.

  3. If there is no open control to anyone, then disposition to BG Cat 7

12 Good/Bad and either Credit Balance, Zero Balance, or Balance Due GB - CAT 7 The first TC 976 If multiple Bad returns for the same tax year - disposition any subsequent TC 976 to CL - CAT 7
"13" Unpostable 147 RC 6, 7 or 8 and deleting the return in IDRS CL - CAT 7 If multiple Bad returns for the same tax year - disposition any subsequent TC 976 to CL - CAT 7
  1. For all returns that are dispositioned to CL - CAT 5 because the account will be resolved by AM based on their IRM, enter a note in EFDS stating "To AM per IRM 21.6.2.4.2.3.2". If the account has already been adjusted and resolved, do NOT enter this note in EFDS.

    Note:

    Remember to close generic AMTAP bases such as:
    0650166666, 0650199999 and 0650144444

Exhibit 21.9.1-8 
State Mapping To Scheme Location

SDC/Scheme Location State 2 Digit Code 2 Digit state Code Explanation
AUSC - 18 AA Military address AA
AUSC - 18 AE Military address AE
OSC - 29 AK Alaska
ATSC - 07 AL Alabama
AUSC - 18 AP Military address AP
MSC - 49 AR Arkansas
OSC - 29 AS American Samoa
FSC - 89 AZ Arizona
FSC - 89 CA California
OSC - 29 CO Colorado
ANSC - 08 CT Connecticut
ATSC - 07 DC District of Columbia
CSC - 17 DE Delaware
MSC - 49 FL Florida
ATSC - 07 GA Georgia
OSC - 29 GU Guam
OSC - 29 HI Hawaii
KCSC - 09 IA Iowa
OSC - 29 ID Idaho
KCSC - 09 IL Illinois
KCSC - 09 IN Indiana
KCSC - 09 KS Kansas
MSC - 49 KY Kentucky
MSC - 49 LA Louisiana
ANSC - 08 MA Massachusetts
ATSC - 07 MD Maryland
ANSC - 08 ME Maine
KCSC - 09 MI Michigan
AUSC - 18 MN Minnesota
KCSC - 09 MO Missouri
OSC - 29 MP Northern Mariana Islands
MSC - 49 MS Mississippi
OSC - 29 MT Montana
ATSC - 07 NC North Carolina
AUSC - 18 ND North Dakota
KCSC - 09 NE Nebraska
ANSC - 08 NH New Hampshire
ANSC - 08 NJ New Jersey
FSC - 89 NM New Mexico
OSC - 29 NV Nevada
ANSC - 08 NY New York (zip codes 12000-14999
ANSC - 08 NY New York (zip codes 00500-11999
OSC - 29 OH Ohio
AUSC - 18 OK Oklahoma
OSC - 29 OR Oregon
CSC - 17 PA Pennsylvania (Zip Codes 15000 - 16899)
CSC - 17 PA Pennsylvania (Zip Codes 16900 - 19699
MSC - 49 PR Puerto Rico
ANSC - 08 RI Rhode Island
ATSC - 07 SC South Carolina
AUSC -18 SD South Dakota
MSC - 49 TN Tennessee
AUSC - 18 TX Texas
OSC - 29 UT Utah
MSC - 49 US Virgin Islands US Virgin Islands
ATSC - 07 VA Virginia
ANSC - 08 VT Vermont
OSC - 29 WA Washington State
AUSC -18 WI Wisconsin
CSC -17 WV West Virginia
OSC - 29 WY Wyoming

Exhibit 21.9.1-9 
Miscellaneous Fields used when inputting Transaction Code 971 AND Action Code 506

  1. The chart describes the reasons and values of the miscellaneous fields when inputting a TC 971 AC 506.

Description Input (space after WI & AMTAP)
≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ WI AMTAP OMM
≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ WI AMTAP OMMGB
Identity theft identified by the filing of a false return in order to obtain a refund WI AMTAP RFND
OTHER - does not meet any of the above reasons WI AMTAP OTHER

Exhibit 21.9.1-10 
Miscellaneous Fields used when Inputting Transaction Code 972 Action Code 506

  1. The Miscellaneous field displays the reason for the reversal. See TC 972 AC 506 Miscellaneous chart below for reasons and values for the MISC field.

Description Input (space after WI & AMTAP)
The taxpayer requests the TC 971 be reversed WI AMTAP TPRQ
The 971 was due to a typographical mistake or another internal mistake WI AMTAP IRSERR
The 971 is causing a negative impact on another internal process or system, and should be reversed to discontinue the negative impact WI AMTAP IRSADM
The original Identity Theft incident claim was determined to be fraudulent. WI AMTAP FALSE
The reason for the 971 reversal does not meet any of the above reason descriptions. WI AMTAP OTHER

Exhibit 21.9.1-11 
1040X Referral Return Form

  1. The 1040X Referral Return Form (Form 14229) will be used to return Form 1040X according to information found in the IRM 3.11.6.3.3, CI Scheme Development Center and Accounts Management Taxpayer Assurance Guidance

1040X Referral Return Form
The attached 1040X has been reviewed by AMTAP and is being returned for the following reason:
  1. __________1040X validates- follow normal processing procedures

  2. __________1040X requires an adjustment - follow normal adjustment procedures and

    • Decrease Wage To:__________

    • Decrease Withholding To: __________

  3. __________1040X cannot be verified/disallow

  4. __________Other (write description of necessary action)

To:____________________FROM:____________________DATE:_________________

Note:

This form is for use only by Accounts Management Taxpayer Assurance Program (AMTAP) staff to return Forms 1040X. AMTAP HQ 02-04-2011

Exhibit 21.9.1-12 
Erroneous Referral Routing Form

  1. The Erroneous Referral Routing Form (Form 14230) is for use only by Accounts Management Taxpayer Assurance Program (AMTAP) staff to return items not meeting AMTAP criteria to the originator.

"Erroneous Referral Routing Form"
This item is being returned because it is not within AMTAP's scope of authority.
AMTAP'S function involves "ONLY" the following issues.
  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • Inquiries related to refunds on accounts showing unresolved AMTAP activity

  • Identity Theft ONLY on accounts showing AMTAP activity.

  • Open AMTAP IDRS controls

  • Fraud Leads ONLY on pre-refund and recoverable money issues

  • 1040X returns meeting criteria outlined in IRM 3.11.6.3.3, CI Scheme Development Center and Accounts Management Taxpayer Assurance Guidance

    Note:

    See IRM 21.5.6.4.35.3, –R Freeze Modules With AMTAP Involvement (4464C Letter, CP 05 Notice, CP 05A Notice, 4115C Letter or TC 971 AC 506), for indications of AMTAP activity.

To:____________________FROM:____________________DATE:_________________

Note:

This form is for use only by Accounts Management Taxpayer Assurance Program (AMTAP) staff to return Erroneous Referrals. AMTAP HQ 02-04-2011

Exhibit 21.9.1-13 
OMM MATRIX

  1. The OMM MATRIX is used to determine if a return meets Operation Mass Mailing guidelines and can be deemed an OMM (Operation Mass Mailing) return.

    ≡ ≡ ≡
    ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
    ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    Note:

    ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
    • ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡

    • ≡ ≡ ≡

      Note:

      ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
    • ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      Note:

      ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

      Note:

      ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    Note:

    ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    ≡ ≡ ≡

Exhibit 21.9.1-14 
Return Disposition Status Codes

  1. The table below describes the Return Disposition status codes used to indicate the status of false returns in the Workload Transfer process.

    "Return Status" "Description of Status"
    A1 QRP Category 1 Pending BRO AM Referral
    A2 QRP Category 2 Pending BRO AM Referral
    AA Resolved (accepted by AM)
    AC AM Reject Corrected (Austin use Only)
    AE Accepted by EXAM
    AM Referred to BRO Accounts Management
    AP Adjustment FDC's (Monitoring)
    BA Bundle for AM
    BE Bundle for EXAM
    BT Below Tolerance
    CA Corrected for AM (Reject)
    CD CADE Return Lost Refund Final
    CE Corrected for EXAM (Reject)
    CL Closed (Account Settled)
    CO Return Sent to Collections
    CX ID Reject (Return is not Identity Theft)
    E1 QRP Pending Referral to W&I EXAM
    E2 QRP Pending Referral to SB/SE EXAM
    E3 TAS OAR Referred to W&I EXAM
    E4 TAS OAR Referred to SB/SE EXAM
    ET EXAM Tolerance
    EX Return Sent to EXAM
    FF FRIV Filer
    GT Gas Tax/Fuel Excise to EXAM
    HA Hold AM
    HE Hold EXAM
    IP In Process
    JA AM Referral Rejected by MFDC
    JE EXAM Referral Rejected by CFDC
    LR Lost Refund Final
    ME Math Error No Refund Remains Final
    NR Non Referable Return
    NS No Selection
    OM Operation Mass Mailing
    PA Pending Referral to AM
    PE Pending Referral to EXAM
    PL Prisoner Listing
    PN Pending Actions
    RA Referral to AM
    RE Referral to EXAM
    RR Ready for Release
    RV Review for ID Theft
    SB Single Bad
    ST Status Return
    TA Taxpayer Advocate Case
    WA Waiting for AM referral (Automation)
    XA Rejected by AM
    XE Rejected by EXAM
    XW Rejected while in waiting for AM referral (Auto)
    ZA AM Reject after aging (Austin Use Only)
    ZC AM REJECT after aging corrected (Austin Only)
    ZF Z- Freeze

Exhibit 21.9.1-15 
Memorandum for Return of Erroneously Issued Refund Checks

Memorandum For: Date, Contact Name, Contact Title, Prison Name
From: XXXX XXXXXX, Supervisor Tax Examiner WI:AM:TAP:AUS:T203, Accounts Management Taxpayers Assurance Program
Subject: Request for the Return of Erroneously Issued Income Tax Refund Checks
It is our understanding that you have in your possession two Federal Income Tax Refund checks number 2309-98823667 issued to Prisoner Name and 2309-99338673 issued to Prisoner Name who are inmates in your facility. These checks were issued in error. Please return these checks to Tax Examiner XXX XXXXX. The address is Post Office Box 24012, Fresno, CA, 93779, Stop M2004. Your assistance in this matter is much appreciated. We request that you keep this memorandum and its contents in the strictest of confidence and that Ms. XXXXX name and telephone number not be divulged to the prisoner(s) involved.
If you have any question, please contact Tax Examiner XXX XXXX at 559-441-XXXX.

Exhibit 21.9.1-16 
Bogus Employer Research Checklist

Employer EIN:___________________________ Results of Action Completion Date/Hold Other Date
Key-in Employer Number - This phone number comes from Contact Employer, the Employer Key In Information.    
BMF Area Phone Number - This phone number is from the Employer BMF information top section on Employer Info screen    
Employer Notes- Utilize employer notes to see if there is any old contact information that might be useful. Sometimes the old contact person can give you information about the new contact person    
Completed Tab- Utilize any IDOC(s) in the completed tab. These will have the name of the person who previously completed verifications for us    
Execute the phone number look up tool on the IAT task Manager It should pull any current phone numbers from IDRS    
Research CC BRTVU- To find telephone number and number of employees listed for the year. BRTVU 22-2222222 01200x03 P1 - for number of employees    
IDRS CC Research for an EIN    
Research CC INOLE S and T Definers - INOLES- Filing Requirements, Xref information, established Date.  INOLET-Displays name line and address information for all accounts with the same TIN.    
Research CC FINDED- Shows all prior addresses for business    
Research CC CFINK - CFINK 00-0000000, Page up for EIN. You will then get a screen that will give you the POA's if any and their Rep number. You can then use CFINK 6505-94251R (rep number) and page up and it will give you the name of the Rep their address, phone and fax number. This IDRS CC will give you the names of the POA.    
Research CC ENMOD - Look for Phone number, Xref SSN, Second Name Line, Prior Name Lines, Prior Addresses    
Research CC BRTVU- To find a telephone number and number of employees listed for the year. BRTVU 22–2222222 01200X03 P1 - for number of employees    
Research CC BMFOL I, E, R and W Definers - BMFOLI: Current filing information, BMFOLE: XREF EIN or SSN, Phone #, BMFOLR: Amounts for returns filed, BMFOLL: Is there a final return filed?, BMFOLT xx-xxxxxxx 01200X12 – look for 590 codes for ‘no longer liable to file’, BMFOLW xx-xxxxxxx 01200x12 for SS Wages paid for the year    
Research CC TRDBV - Phone numbers on returns, alternative addresses. Preparer information    
Research CC IRPTR - You must look at IRPTL for prior years. This may give you an alternative address    
Internet Research    
Other MISC Internet Research - (be specific) e.g. Black Book, Secretary of State, 411    
Secretary of State- The latest filing with the Secretary of State Office, officers names in most cases. Is the business still in good standing with the Secretary of State?    
White pages, 411.com - or other phone number search engine. You should search on all names, and addresses that you have found for the business or the Xref    
Google search - include details of any relevant information found and the website You should research the business and or business address    
IDRS CC Research on Business Owner or Xref SSN found in previous EIN Research (if applicable)    
CC INOLE S and T- On the Xref Tin that you found while researching the company    
TRDBV- For the Xref TIN for current address or phone number of business owner    
IRPTR- For the Xref for the current address and or employment information for the business owner    
White Pages, 411.COM- or other phone number search engine. You should search on all names, and addresses that you have found for the business or the Xref    
Google Search - include details of any relevant information found and the website You should research the business and or business address

Note:

Concludes minimal research for verification purposes. For extensive research, UTV or BOGUS determination please continue with the checksheet

   
Accurint - Research Property assessments, input the street, city and state, do not input the zip– search for what is located at the address    
Business Search    
Property Assessments- Input the street, city and state, do not input the zip, search for what is located at the address    
People At Work- Input the business address and state    
Licenses - If construction; electrical, medical supply, etc, look for business license – if one is listed, research who applied for it for a telephone number.    
BUSINESS SEARCH- Business search including but not limited to the EIN alone or company name alone. Add the state to limit the results if need be. This should be done in Accurint and at least one other internet site.

Note:

The business can be searched by the address. Sometimes a business name is not correct on the IDOC. The address search should supply businesses, residences, or nothing located at the address .

   
Address search - search on Key in address, BMF address, if different and the IDOC address if it is different. This should be done in Accurint and at least one other internet site. The IDOC address will be found in Contact Employer in the work or fax tab.    
Phone number - input the business phone number by itself. You can perform the reverse phone search in Accurint, white pages, or 411.com    
PERSON SEARCH - (use only when company is a SP or there is a Xref SSN in previous IDRS research) Owners name or SSN or Xref name or SSN This should be done in Accurint and at least one other internet site.    

Exhibit 21.9.1-17 
Letter for Return of Prepaid Debit Card(s)

Letter for Return of Prepaid Debit Card(s)
Department of the Treasury
Internal Revenue Service
Atlanta, Georgia, GA 30308
Financial Institution
PO Box
Anywhere, USA
 
By : email
 
Re: Return of Prepaid Debit Cards
The U.S. Postal Inspection Service and numerous taxpayers have notified us that they received prepaid debit cards that they suspect were used to receive fraudulent Federal tax refunds. Please be advised that we have requested that they return the cards to the cards’ issuer. As a result, you may receive cards returned unopened "to sender" due to suspicion of tax fraud.
We wish to investigate whether any Federal tax refunds were deposited to the prepaid debit cards returned to you to ensure that we recover all refunds that are improper Federal payments. This letter is our request for your assistance with the investigation.
The Federal Right to Financial Privacy Act, as amended in 2008, authorizes you to assist us by providing financial records, upon request, when we are investigating or recovering an improper Federal payment. In accordance with 12 U.S.C. § 3413(k)(2)(B), we request that you provide us with the direct deposit (routing and deposit account) numbers, Federal tax refund amount, date of deposit or ACH transfer, and Social Security Number reported by the Treasury Financial Management Service on the ACH file for each Federal tax refund deposit that posted to the cards returned to you so that we may match this information against our records. Our request for direct deposit numbers is focused on the numbers your customer would enter on a Federal tax return to direct a refund to your card.
We ask that you provide this response at least monthly in spreadsheet format by secure email to efleads@irs.gov with a subject line following this format: Return of Prepaid Debit Cards US Mail, [Your Name], [Date]. Please direct any questions about this request to the same email address.
We may later request that you return to us any refunds you identify to the extent that funds remain in the accounts you identify. We may also request your best efforts to protect the funds in any accounts by stopping the reissuance of these cards and refusing any further withdrawals or payments requested by the cardholder.
We appreciate your assistance in this matter.
Sincerely,
 
Jodi L. Patterson
Director, Return Integrity and Correspondence Services

Exhibit 21.9.1-18 
Letter for Intercepted Prepaid Debit Card(s)

Letter for Intercepted Prepaid Debit Card(s)
DEPARTMENT OF THE TREASURY
INTERNAL REVENUE SERVICE
ATLANTA, GA 30308
Financial Institution
PO Box 12345
Anywhere USA
 
By :email/mail/fax
 
Re: Intercepted Prepaid Debit Cards
The U.S. Postal Inspection Service notified us that it suspected that prepaid debit cards you issued were used to receive fraudulent Federal tax refunds. The U.S. Postal Inspection Service intercepted these cards from the mail and provided them to our agency. We are returning these cards to you as the identified issuing institution.
We wish to investigate whether any Federal tax refunds were deposited to the prepaid debit cards returned to you to ensure that we recover all refunds that are improper Federal payments. This letter is our request for your assistance with the investigation.
The Federal Right to Financial Privacy Act, as amended in 2008, authorizes you to assist us by providing financial records, upon request, when we are investigating or recovering an improper Federal payment. In accordance with 12 U.S.C. § 3413(k)(2)(B), we request that you provide us with the direct deposit (routing and deposit account) numbers, Federal tax refund amounts, date of deposit or ACH transfer, and Social Security Number reported by the Treasury Financial Management Service on the ACH file for each Federal tax refund deposit that posted to the cards returned to you so that we may match this information against our records. Our request for direct deposit numbers is focused on the numbers your customer would enter on a Federal tax return to direct a refund to the card.
We ask that you provide this response in spreadsheet format within 20 days from the date of this letter by secure email to efleads@irs.gov with a subject line following this format: Intercepted Prepaid Debit Cards, [Your Name], [Date]. Please direct any questions about this request to the same email address.
We may later request that you return to us any refunds you identify to the extent that funds remain in the accounts you identify. We may also request your best efforts to protect the funds in any accounts by stopping the reissuance of these cards and refusing any further withdrawals or payments requested by the cardholder.
We appreciate your assistance in this matter.
Sincerely,
 
Jodi L. Patterson
Director, Return Integrity and Correspondence Services

Exhibit 21.9.1-19 
≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

≡ ≡ ≡ ≡ ≡ ≡ ≡
  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

    Note:

    ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

  • ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡

≡ ≡ ≡

More Internal Revenue Manual