- 21.9.1.1 Overview
- 21.9.1.2 Screening
- 21.9.1.3 Screening Pipeline Questionable Returns
- 21.9.1.4 Return Chargeout Process
- 21.9.1.5 CASE Management Application
- 21.9.1.6 Prisoner Returns
- 21.9.1.7 ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
- 21.9.1.8 Verification of Income
Manual Transmittal
September 07, 2012
Purpose
(1) This transmits an interim procedural update for, IRM 21.9.1, Specialized Accounts Management Program, Taxpayer Assurance Program.
Background
This IRM provides Accounts Management Taxpayer Assurance Program employees with the procedures needed to perform work transitioned from Criminal Investigation.
Material Changes
(1) Various editorial changes made throughout
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(3) IRM 21.9.1.2(14), any returns meeting manual verification process place in Research
(4) IPU 12U0540 issued 03-01-2012 IRM 21.9.1.2(8) table, added to prior year deceased, for all other filing status
(5) IRM 21.9.1.2(14) If and Then chart corrected link to 21.9.1.8.5
(6) IRM 21.9.1.2.1(3), added before continuing the steps in the Data Mining Screening Process, ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
(7) IRM 21.9.1.2.1(1), no longer refile a return below tolerance, must be refiled for another reason and changed research to include returns meeting Manual Verification process and deleted ACE/Adjustments
(8) IRM 21.9.1.2.1(4), clarified the Data Mining Screening Tree and added when using SSA/ORS data base leave a note on EFDS
(9) IRM 21.9.1.2.1(4) table, Unless a Prisoner Return follow IRM 21.9.1.6, Prisoner Returns, current year screen the return using the Data Mining Screening Tree
(10) IRM 21.9.1.2.2(3), table changed word available to found
(11) IRM 21.9.1.2.3(2), added note that the last day to input a refund stop is either the same day or before the refund posts. If the return has been resequenced, then the return must be stopped within the resequencing period.
(12) IRM 21.9.1.2.5(1), added note that actions will be needed by AMTAP to either substantiate income by sending the 4115C letter or treat as ID Theft if Deceased without the ability to substantiate
(13) IRM 21.9.1.2.5(1) note, either substantiate income by sending a 4115C letter or treat as ID Theft.(5), any returns meeting manual verification process place in Research
(14) IRM 21.9.1.3(4), clarified procedures on an OMM account where there is no previous filing history and the TC 971 AC 506 went unpostable because there was no entity.
(15) IRM 21.9.1. 3.2(1) 5th then box, added to follow procedures in IRM 3.11.3.5.2.1, Types of Received Dates, when editing a received date.
(16) IRM 21.9.1.3(1), ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
(17) IRM 21.9.1.3.1, added Amended Returns and deleted 21.9.1.9.2, Amended Returns section
(18) IRM 21.9.1.3.3, ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
(19) IRM 21.9.1.6(1), added reminder the tolerance table is for Prisoner Returns only
(20) IRM 21.9.1.6(4) Table, editorial changes and box 3 follow the Data Mining Screening tree
(21) IRM 21.9.1.6(4), updated table for Prisoner Returns with IDOC(s)
(22) IRM 21.9.1.6(4), ), table added unsubstantiated withholding, FS 1 or 4 and total with holding less than 10%, stop the refund
(23) IRM 21.9.1.6.1, added procedures for HSH and Schedule C
(24) IRM 21.9.1.6.2(3), added check for EIC if wages are good
(25) IRM 21.9.1.6.4 deleted the GATT Return process for screening
(26) IRM 21.9.1.6.3, new section Processing Returned Prisoner Treasury Checks
(27) IRM 21.9.1.6.4, revised section GATT Returns
(28) IRM 21.9.1.6.4, deleted section AMTAP Prisoner Initiative Strategy 2011
(29) IRM 21.9.1.6.4(2), added TP incarcerated 12 months of TY and claiming either EITC, MWPC or RRC place in HQ GATT case. Input 290 .00, HC 4 and disposition to Research. After Exam involvement is showing on the account disposition to Refile.
(30) IRM 21.9.1.6.4(2)d - Added open a control base and monitor for the posting of the -L freeze. Cases successfully opened on AIMS will have Exam indicators such as -L freeze, TC 420 (if opened) and TC 300 (if closed).
(31) IRM 21.9.1.8.1(2) and (8), added pertinent fields and deleted note
(32) IRM 21.9.1.8.1, added and clarified procedures for Bogus Employer determination
(33) IRM 21.9.1.8.5(6), A Prisoner Return and claiming EIC, manually disposition the return to Research and update EFDS notes appropriately.
(34) IRM 21.9.1.8.5(6)6 editorial changes and added either Good or False complete the following
(35) IRM 21.9.1.9.1.1(2), clarified ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡
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(37) IRM 21.9.1.9.1.1, reminder if a AC 522 is not already posted on the account manually input a TC 971 AC 522, use a posting delay code of 1 with the TC 971 AC 506
(38) IRM 21.9.1.9.1.1.1, table added if a AC 522 is not already posted on the account manually input a TC 971 AC 522, use a posting delay code of 1 with the TC 971 AC 506
(39) IRM 21.9.1.9.1.1.2, table added if a AC 522 is not already posted on the account manually input a TC 971 AC 522, use a posting delay code of 1 with the TC 971 AC 506
(40) IRM 21.9.1.9.1.1.3, reminder added if a AC 522 is not already posted on the account manually input a TC 971 AC 522, use a posting delay code of 1 with the TC 971 AC 506
(41) IRM 21.9.1.9.1.1.4, table added if a AC 522 is not already posted on the account manually input a TC 971 AC 522, use a posting delay code of 1 with the TC 971 AC 506
(42) IRM 21.9.1.9.1.1.5, reminder added if a AC 522 is not already posted on the account manually input a TC 971 AC 522, use a posting delay code of 1 with the TC 971 AC 506
(43) IRM 21.9.1.9.1.1.6, reminder added if a AC 522 is not already posted on the account manually input a TC 971 AC 522, use a posting delay code of 1 with the TC 971 AC 506
(44) IRM 21.9.1.9.1.1.1 table, added update CC DUPED as required
(45) IRM 21.9.1.9.1.1.2 table, added note to send completed Form 3809 to the Accounting site where the refund was issued.
(46) IRM 21.9.1.9.1.1.4 table, added note to send completed Form 3809 to the Accounting site where the refund was issued.
(47) IRM 21.9.1.9.1.1.6 table, added note to send completed Form 3809 to the Accounting site where the refund was issued.
(48) IRM 21.9.1.9.1.1.2(1), changed sentence to match 21.9.1.9.1.1.1(1), for consistency and clarity
(49) IRM 21.9.1.9.1.2.3(1)d, added to input a TC 971 AC 506 with the MISC field of WI AMTAP RFND link to IRM 21..4.4, Manual Refunds
(50) IRM 21.9.1.9.1.1.3(1)J, added link to IRM 21.4.4.5, Other Manual Refund Requirements
(51) IRM 21.9.1.9.1.1.4 table, added link to IRM 21.4.4.5, Other Manual Refund Requirements
(52) IRM 21.9.1.9.1.1.3 table, Misc. Fields used when inputting TC 971 AC 506
(53) IRM 21.9.1.11, new section External Leads
(54) IRM 21.9.1.11, added external and internal mailboxes and clarified procedures
(55) IRM 21.9.1.11, clarified and added procedures
(56) IRM 21.9.1.11.1, new section Processing External Leads
(57) IRM 21.9.1.11.1(8) table, changed BA and BE to E1 and E2, category code 5 to disposition to CL and added follow Exhibit 21.9.1-7 ID Theft procedures
(58) IRM 21.9.1.11.2, clarified procedures
(59) IRM 21.9.1.11.2, new section Exception External Lead Procedures
(60) IRM 21.9.1.11.3, added Financial Management Service (FMS ) Credit Gateway
(61) IRM 21.9.1.11.4, added Debit Card Procedures and clarified procedures
(62) IRM 21.9.1.11.5, added 3rd Party Check procedures
(63) IRM 21.9.1.12.1.4(3), added to follow procedures in IRM 3.11.3.5.2.1, Types of Received Dates, when editing a received date on a return.
(64) IRM 21.9.1. 12.2, added a note concerning information about the 2 D Bar code project roll-out for notices
(65) IRM 21.9.1.11.5.2(4), If/Then chart, 3rd party check procedures, changed boxes 1 and 2 to clarify procedures and deleted box 3
(66) IRM 21.9.1.12.1.1, added the unpostable function will reassign cases using CC UPASG, and clarified procedures
(67) IRM 21.9.1.12.1.4(3), added when verified good add history 150NOTOMM and RTN2PROC
(68) IRM 21.9.1.14, added new section, AMTAP Management Responsibilities and Other Designated Processes
(69) IRM 21.9.1.14.1, added new section, Workload Management Efficiency Review
(70) IRM 21.9.1.13, added new section Taxpayer Protection Unit
(71) IRM 21.9.1.13.1, added new section Taxpayer Protection Unit Phone Procedures
(72) IRM 21.9.1.13.2, added new section Responding to the Taxpayer/Case Resolution
(73) IRM 21.9.1.13.3, added new section Social Security Administration (SSA) Benefit Case
(74) IRM 21.9.1.13.4, added new section Taxpayer Protection Unit Referral List Unit Procedures
(75) IRM 21.9.1.13.4.1, added new section Case Status
(76) IRM 21.9.1.13.4.2 added new section Verification of Return
(77) IRM 21.9.1.13.4.3, added new section Case Resolution Procedures
(78) IRM 21.9.1.13.4.4, added new section Seized Refund Checks
(79) IRM 21.9.1.14, deleted section
(80) IRM 21.9.1.14.1, deleted section
(81) Exhibit 21.9.1-6, added Exhibit for Return Process Status Codes
(82) Exhibit 21.9.1-7, deleted extra Washington.
(83) Exhibit 21.9.1-7, updated and clarified procedures for the ID Theft Triage
(84) Exhibit 21.9.1-7, Updated 2012 State Mapping to Scheme Location
(85) Exhibit 21.9.1-7, added ID Theft Triage Procedures
(86) Exhibit 21.9.1-11, updated Fraud Detection Center, to Scheme Development Center
(87) Exhibit 21.9.1-13, clarified the OMM Matrix
(88) Exhibit 21.9.1-14, added SB-Single Bad and ZF, -Z Freeze
(89) Exhibit 21.9.1-16, added Bogus Employer Research Checklist
(90) Exhibit 21.9.1-17, added Letter for Return of Prepaid Debit Card(s)
(91) Exhibit 21.9.1-18, added Letter for Intercepted Prepaid Debit Card(s)
(92) Exhibit 21.9.1-19, added ID Theft Rule and Scoring
Effect on Other Documents
IRM 21.9.1 dated September 16, 2011 is superseded. The following IRM Procedural Updates (IPUs) have been incorporated into this IRM: 11U1798 (dated 12/05/2011), 11U1924 (dated 12/08/2011), 11U1943 (dated 12/12/2011), 11U2010 (dated 12/21/2011), 12U0540 (dated 03/01/2012), 12U0559 (dated 03/05/2012), 12U0615 (dated 03/09/2012), 12U0635 (dated 03/12/2012), 12U0688 (dated 03/19/2012), 12U0809 (dated 04/03/2012), 12U1000 (dated 05/04/2012), 12U1029 (dated 05/10/2012), 12U1043 (dated 05/11/2012), 12U1134 (dated 05/25/2012), and 12U1497 (dated 08/10/2012). .Audience
Campus employees in Return Integrity and Correspondences Services working the Accounts Management Taxpayer Assurance Program.Effective Date
(10-01-2012)Jodi Patterson
Director, Return Integrity and Correspondence Services
Wage and Investment Division
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The primary focus of Accounts Management Taxpayer Assurance Program is revenue protection. The tax examiner needs to be alert for any refunds that are about to be released, but should be held according to the criteria in the IRM 21.9.1.
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This section provides operational guidelines for utilizing the Electronic Fraud Detection System (EFDS) to screen paper and electronically filed returns to verify the accuracy of taxpayer's wages and withholding.
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This section contains procedures for:
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Screening - the process of reviewing income and withholding information. Income documents not initially verifiable are sent to the verification process.
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CASE Management - the system used to sort, manage, and work inventory
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Verification - the process to verify the validity of Income Document(s) (IDOC).
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Reject Resolution - the process to identify and correct cases have rejected out of the assigned inventory.
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Identity Theft - the process to identify and correct ID theft accounts.
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The primary responsibility in screening paper or electronically filed (ELF) returns is to detect false wages and withholding on individual tax returns. Paper and ELF returns are scored through a process called Data Mining (DM). DM identifies suspicious paper and ELF returns meeting DM score tolerances.
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Screening uses a variety of highlighted fields and duplicate condition buttons on the Return Detail Screen (RDS) in EFDS. Special select codes also can provide additional information. The use of these buttons or codes may assist in the determination of return disposition.
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Follow these steps to screen ELF returns selected by DM starting with the earliest "Stop Date" .
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Log into the Workload Management System (WMS)
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Select review from the EFDS main menu bar
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Select "Prescan"
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Ensure the DM Queue Box is checked under "Set Chunk Criteria"
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Select "Get Chunk"
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The Return Chargeout (RCO) is needed to screen paper returns selected by DM. Follow these steps and see IRM 21.9.1.4, Return Chargeout Process:
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Log into the WMS System
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Select "Query", from the EFDS main menu bar
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Select "Return" , to access the Return Query Screen
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Enter the Social Security Number (SSN) or Document Locator Number (DLN) on the Return Query Screen
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Bring up the return on EFDS to begin screening
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All paper returns reviewed by AMTAP must be stamped "AMTAP" in the upper left hand corner of the return. After screening a paper return and/or changing the return disposition in EFDS, stamp the IDOC in the employer's name and address block. This confirms that the IDOC(s) were reviewed.
Note:
All RCO and ESTAB paper returns must be screened and sent to files within ten business days from the date the return was received in AMTAP.
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Only returns which reflect a credit on the account should be screened.
Note:
All IDOC(s) attached to the return must be screened at the same time see IRM 21.9.1.2.2, IRPTR Return Verification involving IDOC(s) attached to the return.
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A return is said to be Pre-Refund if the refund can be stopped, has been stopped, or offset to another obligation. A return is considered to be Post-Refund if the refund has been issued or can not be stopped. The Stop Date in EFDS will be used to determine if a return is Pre-Refund or Post-Refund. The tax examiner must review the account on Integrated Data Retrieval System (IDRS) to determine if the return is Pre-Refund or Post-Refund in the following instances:
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the refund is being issued as a paper check
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the EFDS stop date displays Error Resolution System (ERS)
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the EFDS stop date has passed per Integrated Data Retrieval System (IDRS)
If a data mining screened return is a post-refund return, input a Return note in EFDS stating, "Post Refund Refile" and update the return disposition to" Refile" . These instructions do not apply to Screening Behind the Buttons returns, External Leads or Criminal Investigation (CI) screened returns.
Exception:
Returns meeting OMM Criteria will be dispositioned to ACE/Collections even if the refund is lost. See IRM 21.9.1.3.2, Operation Mass Mailing (OMM) Returns.
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When screening returns, use the refund amounts listed in the "Refund Tolerance" Table below:
Category Refund Consists of Withholding Only Refund Contains Other Refundable Credits ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ All Others ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ -
AMTAP will screen all pre-refund Data Mining Inventory. CI and AMTAP will collaborate by AMTAP protecting data mining pre-refund revenue and CI identifying follow up trend/scheme activity to ensure future model performance.
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Example:
"xx-xxxxxxx IRPTR mismatch greater than XX" , or"xx-xxxxxxx verifies per prior year comparable IRP, begin with the EIN of the IDOC" .
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When Screening returns:
If Then IRPTR data is not available for the tax year of the Income Document (IDOC(s)) see IRM 21.9.1.2.1, Data Mining Screening IRPTR data is available for the tax year of the Income Document(s) If at least one IDOC is questionable, see IRM 21.9.1.2.2, IRPTR Return Verification, IRM 21.9.1.2.3, Stopping the Refund and IRM 21.9.1.2.4, Adding to Scheme The result of command code (CC) IRPTR return verification is that the return is to be added to scheme ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ The result of CC IRPTR return verification is that the return is to be added to scheme and is a paper return All IDOC(s) attached to the return must be entered into EFDS prior to changing the return disposition to "Add to Scheme, see IRM 21.9.1.2.4, Adding to Scheme." -
Before entering employer information into the EFDS system, research EFDS or IDRS for a validity check on the EIN and employer data. Command Codes (CC) ENMOD, INOLE, NAMEE can be utilized as well as the EIN employer check in the add IDOC(s) section of EFDS. Check CC FINDED if no information is found on CC NAMEE.
If ... And ... Then ... The information on the IDOC(s) does not match IDRS There is an EIN on the IDOC(s) or one is found during your research and there is BMF information on IDRS for the EIN -
Enter the information from the IDOC(S) into the IDOC area of the return detail screen
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Input into notes any research performed
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Disposition the IDOC to Verify or disposition the return to Add to Scheme as appropriate
The information on the IDOC(s) does not match IDRS There is no EIN on the IDOC, or one was not found during research, or there is no BMF information on IDRS for the EIN of the IDOC -
Input research data
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Input the EIN, company Name/Address, Wage/Withholding amount from the IDOC in the return notes.
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To stop the refund see IRM 21.9.1.2.3, Stopping the Refund.
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Send any IDOC(s) needing verification by contacting the employer to Manual Verification by putting them in your site's manual verification CASE. See IRM 21.9.1.8.5
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Disposition the return to Research.
There are multiple IDOC(s) attached to the return At least one of the IDOC(s) does not have an EIN on the IDOC or there is no BMF information on IDRS for that EIN -
Follow the instructions above for inputting the IDOC(s) with EIN information and inputting the information from the IDOC(s) without EIN information.
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b)Input any research data and information in the return notes for the problem IDOC(s).
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c)Send the IDOC(s) to verification by putting the return in your site's manual verification CASE. See IRM 21.9.1.8.5, Manual Verification Process.
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Disposition return to Research
The information on the IDOC(s) does match IDRS -
Enter the correct information exactly as shown into IDOC area in the return detail screen
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The Data Mining Screening tolerance and/or a refund amount tolerance determines which returns need screening. When the return meets the two tolerances, it is assigned a value. AMTAP management selects chunks of work using filters. The tax examiner (TE) selects the work for reviewing and makes one of the following dispositions on the return:
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Verify - Indicates the income and withholding needs to be verified with the employer shown on the income document.
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Research - Indicates further research is needed to determine the disposition and returns meeting Manual Verification process.
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Refile - Indicates no further research is needed and the refund can be released (if the refund was stopped)
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"ACE/Collections" - ACE/COLL indicates that the return has been identified as part of Operation Mass Mail (OMM).
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"ACE/Examination" - ACE/EXAM indicates a 4115C letter has been sent to the taxpayer requesting additional information.
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Add to Scheme - Indicates the return has been verified false (or partially false) as filed.
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Screening Paper Returns - When screening a paper return and the return disposition is changed to Verify, Research or add to Scheme. All IDOC(s) attached to the return must be added to EFDS. When adding IDOC(s) to EFDS for married filed jointly returns, delete the name that does not appear on the IDOC. If one IDOC is sent to verification, then all IDOC(s) must be sent to verify. After a paper return has been screened and properly stamped, the Return Charge Out (RCO) should be placed in the “Classified Waste Bin” and the return sent to files. Close the IDRS Control base.
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Data Mining Screening Tree
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Is the IRPTR data available for the tax year?
Yes - See IRM 21.9.1.2.2, IRPTR Return Verification
No - Continue -
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Is this a prisoner return?
Yes - see IRM 21.9.1.6, Prisoner Returns
No - Continue -
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When using the Social Security Administration (SSA)/ ORS database, leave a note in EFDS "SSA/ORS data base used" .
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The Return Verification Table using CC IRPTR: The table can be used for the return verification ONLY if the IRPTR data for the tax year of the return is available.
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If IRPTR data is available AMTAP and CI will use "CC IRPTR" to verify IDOC(s) for current and prior year returns before dispositioning to verify.
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Any returns filed for the current processing year will not be dispositioned to "BAD" based solely on "CC IRPTR" until the majority of "CC IRPTR" return data is available.
Note:
AMTAP HQ determines IRPTR data is fully available for utilization. Business units will be notified when the majority of data is available. Screen the return using Data Mining Screening Tree see IRM 21.9.1.2.1, Data Mining Screening.
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IDOC(s) attached to the return need to be verified at the same time.
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If more than one IDOC is attached to the return, compare the information on each IDOC to the information on CC IRPTR for the same EIN. If there is more than one IDOC for an EIN, the wages and withholding may need to be totaled and then compared.
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Sometimes a return is filed with only one IDOC for the total wages and withholding instead of an IDOC for each employer. Besides comparing the CC IRPTR information for the EIN on the return IDOC, compare the return wages and withholding to the total wages and withholding shown on CC IRPTR.
If the return is filed for the And IRPTR data for the IDOC EIN(s) Then annotate the Return Detail Screen Note with And Disposition Return as Prior Year/or Current Year Return ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ Verified using IRPTR Refile Prior Year/or Current Year Return ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ Verified using IRPTR Refile Current Year Is found and does not fall within the above money amount or percentage limits nn-nnnnnnn (EIN) IRPTR mismatch greater than XX "either a percentage or dollar amount" Add to Scheme see IRM 21.9.1.2.4, Adding to Scheme Current Year Is not found nn-nnnnnnn (EIN) no xxxx (Tax Period) IRPTR data for this EIN, return is not valid as filed Add to Scheme see IRM 21.9.1.2.4, Adding to Scheme Prior Year Is found and does not fall within the above money or percentage limits (consider verified false incorrect money) nn-nnnnnnn (EIN) IRPTR mismatch greater than XX (either percentage or dollar amount) Add to Scheme see IRM 21.9.1.2.4, Adding to Scheme Prior Year Return Is not found consider verified false nn-nnnnnnn (EIN) No xxxx (tax period) IRPTR data, return is not valid as filed Add to Scheme see IRM 21.9.1.2.4, Adding to Scheme -
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If IRPTR data is available and matches the wages and withholding on the IDOC, additional steps must be taken
If Then If calling instructions on the Employer Info Tab read "2012 IRP Confirmed" -
If the IRPTR data is there and matches the IDOC information per IRM 21.9.1.8(3), disposition the IDOC "Verified OK" , following all the other verification steps in IRM 21.9.1
Example:
any notes necessary for IRPTR verification. When the notes state confirmation of IRP has happened, there is no reason to take any further steps
If calling instructions on the Employer Info Tab read do not read, "2012 IRP Confirmed" -
If the IRPTR data is there and matches the IDOC information per IRM 21.9.1.8, (3) verification of income
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Research using CC BMFOLP, look for payments from the employer for their payroll taxes, to determine if the W-2 data is valid on IRPTR.
Any payments are found on IDRS (TC 670, 610, 650 , 430 etc.) current tax year -
The IRPTR data you considered good above is considered valid. Disposition the IDOC "Verified OK"
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Input note "2012 IRP Confirmed" , in the calling instructions
If there are no payments on BMFOLP for current tax year Research by using the following sites -
Secretary of State - The latest filing with the Secretary of State Office, officers names in most cases. Is the business still in good standing with the Secretary of State?
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White pages, 411.com - Or other phone number search engine, you should search all names and addresses that you have found for the business
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Google search - Include details of any relevant information found and the website used to find the information. You should research the business or business address
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After completing IRPTR Additional Steps and valid information is found:
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Follow IRM 21.9.1.8.3, boxes 5 and 7 for "No Employees" , determination
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If this EIN is not deemed "No Employees" , utilize IRPTR to complete any outstanding verifications.
Note:
If there is evidence (such as a pattern) or a strong believe you are still looking at fraudulent income documents despite the existence of IRPTR, please refer the EIN to your lead/manager for determination.
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After completing IRPTR Additional Steps and No valid information is found:
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If the MOC for the employer is already Bogus Determination, submit the request to the Cincinnati expedite (W&I-AMTAP-CSC Expedite) mailbox with either "OAR Bogus Determination or 4442 Bogus Determination" , in the subject line.
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If the mode of contact is anything other than Bogus, forward the EIN to the employee at your site who will be completing the steps outlined for possible bad IRPTR. Upon completion of this process, the lead TE will submit the verification through the Cincinnati expedite (*W&I-AMTAP-CSC Expedite) mail box with either "OAR Bogus Determination or 4442 Bogus Determination" , in the subject line.
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If normal verification, enter the return note "Possible Bad IRPTR " , do not disposition the IDOC. Complete instructions under IRM 21.9.1.8.2, Bogus Employer/Bad IRPTR Determination.
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Generally returns with IDOC(s), dispositioned to “Verify” before the refund stop date will follow an automatic EFDS process to stop the refund. Returns that require manual verification or have unsubstantiated withholding, etc., will require the TE to manually stop the refund.
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To manually stop a refund the TE will input Transaction Code (TC) 971 Action Code (AC) 134. If there is insufficient time for the TC 971 AC 134 to post and stop the refund, the TE "must" , also input the appropriate NOREFP see IRM 2.4.37 , Command Code NOREF Overview.
Note:
The last day to input a refund stop is either the same day or before the refund posts (TC 846) on the module. If the returns have been resequenced, the refund must be stopped within the resequencing period. NOREFP is the only command code used to stop refunds.
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If a 971/134 was input and stopped the refund you do not need to open an IDRS control base.
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If NOREFP was input, open a control base and monitor the control base for the posting of the P- Freeze. Close the base when the refund is stopped or lost.
Note:
If another action stops the refund, close the NOREFP control base.
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If unable to input a 971/134 or NOREFP on a account, open the following control base: C#,Needs-570,A, PFRZ. Monitor the account on Master File until the refund can be stopped. Follow the procedures above and close (or change) the "NEEDS - 570" base (as appropriate).
Note:
If the return has a credit balance, the input of TC 971 AC 134 will systemically hold the refund for 11 cycles. It also generates a CP 05 notice advising the taxpayer we are holding their refund until we complete a more thorough review. It may be necessary to take additional actions to hold the refund after the 11 cycle freeze if a permanent freeze has not posted and the final return disposition is uncertain.
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If it is determined that a manually stopped refund can be released, release the refund using CC REQ54 with a TC 290 for .00.
Note:
Before releasing a refund analyze IDRS using CC TXMOD to determine that another area will not be impacted. . If the TC 150 has not yet posted on Master File, input a TC 972 AC 134 to release the refund instead of the TC 290 for .00.
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Add EFDS return note for "IRPTR verification" note in EFDS for IRPTR verified returns, see IRM 21.9.1.2.2, IRPTR Return Verification.
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Add other EFDS notes; "e.g., IDOC - Form 4852, No IDOC(s) etc" .
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Paper Screening - add IDOC(s) to EFDS (No EIN - add IDOC data to notes), see IRM 21.9.1.2(14).
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Set the return disposition to "Add to Scheme" and complete the "add to scheme drop down windows" , refer to IRM 21.9.1-8, State Mapping To Scheme Location, to determine appropriate scheme location.
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To "Stop the Refund" see IRM 21.9.1.2.3, Stopping the Refund.
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Complete the refund information drop down menu
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"Always" check the IDOC box for fraudulent IDOCS. In the case of Multiple IDOCS, input notes as appropriate and Check the Box for each Fraudulent IDOC.
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Complete one of the following: If in ELF Data Mining chunk, go to next record. If Behind the Buttons, go to next record or select "Update and Release" as appropriate. If a paper return, select "Update and Release" , stamp IDOC in the name and address area see IRM 21.9.1.2, Screening. Put the RCO in a classified waste bin and send the return to files.
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Note:
Actions will be needed by AMTAP to either substantiate income by sending the 4115C letter or treat as ID Theft. If the TP was deceased PRIOR to the tax year, add the return to scheme and update the STARS return status button to Category 7 and the disposition to SB.
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Take the following actions (for all returns, except decedent):
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Stop the refund see IRM 21.9.1.2.3, Stopping the Refund
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Issue a 4115C letter and open a control base on IDRS
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Disposition the return to ACE/EXAM
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Update EFDS return notes with, unsubstantiated withholding- disputed money amount and wages-disputed money amount
Note:
The TE should notate the money amount for the disputed wage/withholding amount
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For deceased taxpayers complete the following:
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Stop the refund see IRM 21.9.1.2.3, Stopping the Refund
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Disposition the return by adding it to scheme
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Update the EFDS return notes with the return note listed above with deceased taxpayer added
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Do not send a 4115C letter to deceased taxpayers
Note:
These returns will be treated as ID theft cases, if the taxpayer is deceased and without the ability to substantiate the wages/withholding. See IRM 21.9.1.9.1.1.1, Questionable Identity Category 7 Single/Deceased/x-ref (no lost refund) Process.
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Actions will be needed by AMTAP to either substantiate the income by sending the 4115C letter or treat as ID theft if the taxpayer is deceased and without the ability to substantiate the wages/withholding.
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Stop the Refund see IRM 21.9.1.2.3, Stopping the Refund
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Paper returns add the IDOC(s) to EFDS
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Send all IDOC(s) for manual verification by adding the return to your site’s manual verification CASE. See IRM 21.9.1.8.5, Manual Verification process
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Disposition return to Research
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Issue 4115C letter and open a control base on IDRS
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Update EFDS return notes with: unsubstantiated withholding-disputed money amount and wages-disputed money amount
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When manual verification has been finished for all of the IDOC(s) change the return disposition to ACE/EXAM
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Open an IDRS control base "C#,4115CN-DOC,A,"
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Input a TC 570
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Suspend the case for 45 days (letter will say 30 days)
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Initiate verification following procedures in IRM 21.9.1.8, Verification of Income if a reply is received.
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Disposition return to refer to ACE/EXAM
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Send to Scheme if no reply is received
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When a preliminary determination is made to verify the income document, view EFDS to determine if additional returns are "behind the buttons" . These buttons are:
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Reminder:
If the refund stop date has passed, see (8) IRM 21.9.1.2, Screening.
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Access the information by selecting the highlighted button. A spreadsheet showing all returns with similar information per the "button" will be displayed.
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First sort the preliminary data by disposition code. If a disposition code is present, then no further action is needed. See IRM 21.9.1.2, Screening.
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If a pattern is detected, prioritize your pattern and input in the return notes the dup buttons that applied to your pattern (e.g Dup. WW, Dup zip code, Dup IP, etc.) and disposition the returns that match your pattern.
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For paper returns found behind the buttons, if the "Resequence Indicator" is set to 1, take no action to disposition the return. The return will be worked by the site assigned to the RCO. If selecting a paper return for verification, research AMS for a CIS image, to see if the return is available to print. If the return is available to print, continue with your screening process. If the return is not available to print, take the following actions:
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Stop the refund, see (2) under IRM 21.9.1.2.3, Stopping the Refund.
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Input a return note in EFDS "Selected for Verification" , return ordered and refund held.
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Disposition the returns to "Research"
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Request the return using CC ESTAB and open the following IDRS base C#, ESTAB1,A,ESCN
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If the return is not received within 14 days, initiate a second request for the return using CC ESTAB with definer V to expedite.
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Update ESTABI activity code of the control base to ESTAB2.
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If the return is received from either ESTAB request, close the IDRS control base RTNRECD, update the EFDS return notes “RTNRECD”, and continue the verification process.
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If the return is not received from files 14 days after the second ESTAB update the IDRS base activity code to 418C-NNN where NNN is equal to the Julian date of the 418C letter is sent plus 45 days and update the receive date on IDRS to the current date. Send a 418 C letter using the appropriate paragraphs, Signature Code "KA" , and the return address code for your AMTAP location.
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If a return copy is received from the taxpayer, close the IDRS control base using activity code RTNRECD, update the EFDS returns notes to “RTNRECD” and continue the verification process.
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If no response is received after 45 days, or an Undeliverable is received, close the IDRS control base, update the EFDS return note “No Response 418C” or “Undeliverable 418C”, as appropriate, and add to scheme. See IRM 21.9.1.2.4, Adding to Scheme.
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If the return disposition is changed to “Refile”, the TE will release the refund (if needed using CC REQ54 with a TC 290 .00), and close all appropriate AMTAP control bases. Valid return refunds must be released timely.
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Questionable Returns are set aside by the business units for further review. Some areas refer to these as Funny box returns. The return data may or may not be present in EFDS (data mining may have already selected the return). Screen these returns to determine if the income documents need to be verified.
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Returns may be identified as questionable by other business functions including pipeline (Submission Processing) and non-pipeline (Accounts Management, TAS, etc.).
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AMTAP will verify the questionable returns and provide feedback to the business units and coordinate the timing of the review of questionable returns. Review time frames may change based on volumes and program completion dates.
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Campus Functions such as Accounts Management or TAS may refer questionable returns to be screened. These returns will be screened using normal screening procedures. See IRM 21.9.1.2, Screening.
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For Statute Imminent or Expired returns, Follow Normal Screening Procedures. Verify the Return using IRPTR
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If return verifies good - Refile the return
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If return verifies bad - Add to Scheme, see IRM 21.9.1.2.2, IRPTR Return Verification for the required return notes.
Note:
Please take extra precautions before refiling prisoner returns
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AMTAP receives returns identified as questionable/or Operation Mass Mailing from Submission Processing sites via the Funny box process and/or routing to AMTAP. Submission Processing (SP) sites will review the returns per IRM 3.10.72.16.2, Accounts Management Taxpayers Assurance Program (AMTAP) Criteria , IRM 3.11.3.7.1.8, Refund Schemes , and IRM 3.12.37.24.3, Scheme Development Center and Examination.
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The returns received in AMTAP may come from any of the following business areas; Extracting, Code and Edit, Data Conversion, ERS and Notice Review. Funny box returns will be separated into two Funny boxes:
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Non-OMM Funny box
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OMM Funny box
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All Funny box returns will first be screened using the OMM Matrix IRM 21.9.1-13. OMM returns will be processed following IRM 21.9.1.3.2, Operation Mass Mailing (OMM) returns.
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On a OMM account where there is no previous filing history and the TC 971 AC 506 went unpostable because there was no entity, AMTAP inputs an OMM nameline in order to post the TC 971 AC 506. The name line will contain the word AMTAP followed by the valid Name Control for the Taxpayer Identification Numbers (TIN), the address will contain only the word IRS because AMTAP does not have a valid address for the TIN, the City, State and Zip will always be Austin, Tx 73301 regardless of where the return was filed. See example below:
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AMTAP and (the valid name control for TIN)
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IRS (there is no valid address for TIN)
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AUSTIN, TX 73301 (regardless of where the return was filed)
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Non-OMM Funny box returns will then be screened into two groups, 'No AMTAP Interest' and 'AMTAP Interest'. AMTAP Interest returns are those meeting AMTAP criteria.
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Returns designed as 'No AMTAP Interest' will be stamped in the upper left hand corner and returned to SP for processing.
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Take the following actions on returns meeting AMTAP interest:
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Edit in "RED" , Computer Condition Code 3 on the live return.
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Stamp the return in the upper left hand corner.
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Create a Dummy TAXMOD
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Open an IDRS control base
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Photocopy the return and all IDOC(s)
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Resubmit the return for processing
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Monitor EFDS and IDRS for posting of the return
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Take the following actions once a 3-coded return posts to EFDS.
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Screen the return See IRM 21.9.1.2.1, Data Mining Screening Tree.
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Add 'FBX' to the EFDS return notes.
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If send to verify, add the return to the 3-coded Verify CASE for your site.
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If a paper return and it is sent to verify, add all IDOCs to EFDS.
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If the return is dispositioned to refile, release the refund , as appropriate. See IRM 21.9.1.2.3.
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Close all appropriate AMTAP control bases on IDRS
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Dispose of the photocopied return.
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If the TE determines Then Form 8822 is not related to OMM Stamp Form 8822 with the AMTAP stamp and return the form to SP Entity Function within 5 business days. Form 8822 is related to OMM -
Input TC 971 AC 506 on the module using the appropriate MISC field code.
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Store Form 8822 in date order as a OMM return.
Note:
If the SSN on Form 8822 is in STARS, send the form to CI for review.
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Correct
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Partially correct
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Fraudulent
Note:
When the amended return is received in Code & Edit, they will follow their IRM routing procedures see IRM 3.11.6.12, 1040X Routing Guide. Returns meeting Accounts Management criteria will be scanned for resolution.
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Returns received either by form 3210 or via the Funny box, AMTAP will notate on the amended return "AMTAP" and attach a checklist indicating if the 1040x should be processed or disallowed, see Exhibit 21.9.1-11, 1040X Referal Return Form
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The following adjustment must be taken if there is an amended return on the account:
IF AND THEN The original return has not been referred to another function The amended return is fraudulent Complete a TC 290 for .00 to release the -A freeze and proceed with normal referral procedures The original return has not been referred to another function. Notify CI of the corrected return so it can be deleted from scheme. Release any refund due to the correct filing The amended return is partially incorrect Process the amended return and adjust the account and close the control base. Caution:
Handle tax increases on amended returns in accordance with assessment Statute expiration date guidelines see IRM 25.6.1.9, Assessments.
The original return has not been referred to another function The amended return is a 100% correct Process the amended return and adjust the account and close the control base. The original return was referred to another department in AM The amended return is now adjusted/closed Follow normal processing procedures to process an amended return The original return was referred to another department The return has been adjusted and closed by EXAM Process the amended return and adjust the account and close the control base The original return was referred to another department in AM The account has not been adjusted Reject back to AM Austin Note:
If the correspondence states the Direct Deposit Information is incorrect see IRM 21.4.1.4.7, Direct Deposits-General Information
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Any return identified as Operation Mass Mailing (OMM) scheme needs special handling. For the OMM Funny box criteria see Exhibit 21.9.1-13, OMM MATRIX. These returns are to be treated as nullities and therefore should not be processed. All unprocessed OMM returns will be stored at each site by date order, See IRM 1.15.4.6, Retiring Tax Related Records Protected by Internal Revenue Code Section 6103 or Classified Records. Also see IRM 3.5.61.5.3, Retirement of Internal Revenue Records to the Federal Records Center. Following procedures are OMM processing guidelines:
IF THEN A current processing year OMM return is found when "Screening" -
Query the return in EFDS
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Disposition the return to "ACE/Collections"
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Input EFDS Return Note: "OMM"
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Stop the refund as appropriate. See IRM 21.9.1.2.3, Stopping the Refund
A prior processing year OMM return is found when "Screening" -
Input EFDS Return Note: "OMM in prior year" EFDS notes
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Add the return to the OMM processed return data base
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Establish the entity on IDRS CC ENMOD using: "AMTAP" as the one name line, IRS as the service center address, Austin, TX 73301 as the city, street and zip.
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Stop the refund as appropriate, see IRM 21.9.1.2.3, Stopping the Refund
A unprocessed OMM return is found in the OMM Funny box (i.e. Code & Edit) -
AMTAP will retain the original document
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Enter the return in the OMM data base
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Establish the entity, if necessary follow the procedures in IRM 3.12.10.2.1, Name Control/Tin Mismatch, to establish the entity on ENMOD using the Service Center address
Note:
If the SSN does not exist in the SSA data base do not create the entity.
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Each site will store the returns in date order
Note:
These returns are subject to review. Use local procedures to ensure these returns are available for quality review
A processed OMM return is found in the OMM Funny box (i.e. Rejects) -
Request ERS Rejects void the DLN. If the DLN is successfully voided, follow unprocessed OMM instructions above (OMM Funny Box)
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If ERS Rejects was unable to void the DLN, follow current processing year OMM return found when screening above
OAR/ITAR (Form 14103) is received for a previously identified OMM return/or has an OMM return attached -
Check EFDS for return data and notes
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If needed, request the taxpayer's return for processing. When appropriate, use "CC ESTAB" to secure a paper return from files or "CC TRPRT" for an e-filed return
Note:
A copy of the return for the true taxpayer may also be obtainable via CIS View. If so, make a CIS print.
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Screen the possible "good return" through the OMM Matrix. If determined NOT to be OMM criteria, screen the return through the DM Screening Tree. Verify/Refile the return in EFDS as appropriate.
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Manually verify the income if necessary.
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If "Verified Good", add a history item to CC TXMOD, such as: "150NOTOMM. "
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Input a TC 971 AC 506 OMMGB edit the return "SPC B", and stamp AMTAP in left hand corner of the return and edit the return with the received date from the voided return. Follow procedures in IRM 3.11.3.5.2.1, Types of Received Dates when editing a received date.
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Prepare the return for processing, edit true TP's rec'd date in red on return per IRM 21.5.2.4.23.7, Coding and Editing Procedures,
Note:
If CIS print, edit the top of the print (return) "CIS IMAGE" ( Do not correspond for signatures)
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OAR - Once the actions have been taken on the case, the TE notates the actions and sends the OAR to TAS and TAS will forward the return to processing.
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ITAR - Send the return to SP for processing, make a copy of the return, open a generic control base and monitor the return to post. Once all actions have been taken, the TE will notate actions taken and fax the case back to IPSU.
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If the return meets OMM criteria OR the income verifies bad:
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Inform TAS/IPSU the return will not be processed.
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Send the return back to TAS/IPSU (Form 14103) for appropriate actions.
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For unprocessed OMM returns, enter the return in the OMM database.
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For processed OMM returns, disposition the return to ACE/Collections, if on EFDS.
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For a return where the income verified bad, add to scheme if applicable. Verify bad, add to scheme if applicable.
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To ensure all actions have been taken on “OMM and Non-OMM Returns” complete the following:
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On a regular basis, run the spreadsheets, through the GII to input the TC 971 AC 506, MISC field WI AMTAP OMM and letter 4310C is not issued. See Exhibit 21.9.1-9, Miscellaneous Fields used when inputting TC 971 AC 506.
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On a regular basis run the IAT tool
Note:
All unprocessed OMM returns will be stored in date received order.
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Example:
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Data Mining Screening for paper returns is accomplished through the Return Charge Out (RCO) process. Return Charge Outs (RCO(s)) are printed for each paper return meeting data mining screening criteria. RCO(s) are printed utilizing the Workload Management System (WMS) or through a Discoverer query process at each IMF paper processing site.
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Two RCO(s) are printed for each paper return hitting DM tolerances.
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A TC 971 AC 134 will be input on IDRS to stop the refund. See IRM 21.9.1.2.3, Stopping the Refund.
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The note: "RCO" add to EFDS. disposition the return to research. AMTAP will follow established procedures to request return(s), issue letters, and determine no reply. Once established procedures have been completed (i.e. suspense period, number of RCO requests , return requests etc.). Add note in EFDS: No IDOC/No Reply, and push to STARS.
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The two RCO(s) are sent to Error Resolution (ERS) to obtain the returns daily. If ERS is unable to locate the return(s), the RCO is sent to files. Returns received from files and ERS through the RCO process are brought to AMTAP. If three days have passed since the RCO was sent to files, follow the procedures in #2 below to initiate a new request for the return using CC ESTAB.
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The RCO(s) received from ERS and files are distributed to the AMTAP TE’s to take the appropriate actions. RCO and ESTAB paper returns must be screened and sent to files within ten business days of the date the return was received in AMTAP.
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When the return is received with the RCO, continue the screening process.
Note:
If a Frivolous return is found during the RCO process, route the return to the Frivolous area. In EFDS insure the refund has been stopped and add note in EFDS: Frivolous return and push to STARS.
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If a RCO is returned from files without a return, initiate a new request for the return using CC ESTAB.
Note:
If a RCO and EFDS have sufficient data to determine that the return can be dispositioned to "Refile" , it is not necessary to ESTAB the return. If a return disposition is changed to "Refile" , the TE will release the refund, if stopped, and close appropriate AMTAP control bases. Valid return refunds must be released timely.
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If the return is not received within 14 days, initiate a second request for the return using CC ESTAB with definer V to expedite.
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The RCO control base will be updated to reflect the second ESTAB2.
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If the return is not received from files 14 days after the second ESTAB request, the TE will update the IDRS base activity code to 0418C-NNN where the NNN is equal to the Julian date the 418C letter is sent plus 45 days and update the received date on the IDRS base to the current date. Send a 418 C letter using the appropriate paragraphs, signature code "KA" and use the return address code for your AMTAP location.
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If a return is received from the taxpayer, close the RCO control base after the RCO has been worked.
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If no response is received after 45 days, or an undeliverable is received, add the return to Scheme and open a IDRS control base. Update the EFDS return note “No Response to 0418C or undeliverable 418C, as applicable.
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A CASE can be created by logging into the Workload Management System and selecting "CASE" from the Electronic Fraud Detection System (EFDS) menu bar. A "CASE" is used for controlling and working groups of returns with similar characteristics or patterns. This can be used with:
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Mismatch EIN on ELF Return
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Returns that do not include IDOC(s) and returns with a Schedule C
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Known schemes from prior years
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Returns requiring manual verification
Authorized users from Scheme Development Centers (SDC) and Accounts Management Taxpayer's Assurance Program (AMTAP) can create a "CASE" using output from:
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Discoverer queries
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Standard WMS queries (Return, Address, W-2, and Schedule C)
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Manually created list of DLN(s)
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When the user launches "CASE" , the system displays the inventory (list of CASE) assigned to the tax examiner. If the user has management access level, the system displays the inventory of "CASE's" assigned to the user.
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To start the "CASE" Management application:
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Log onto the Workload Management System (WMS).
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Select "CASE" from the EFDS Menu Bar
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Select "Launch" from the drop down list.
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Note:
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Reminder:
The following tolerance table is for Prisoners incarcerated for the entire tax year.
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Follow the chart below for Prisoner Returns with IDOC(s)
Prisoner Return (Incarcerated entire tax year) with IDOC(s) Then Unsubstantiated withholding with IDOC situation Filing status is either 1 (Single) or 4 (Head of Household) and the total withholding on all IDOC(s) equal to or less than 10% of the total withholding claimed on the return -
Stop the refund per procedures in IRM 21.9.1.2.3, Stopping the Refund.
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Update EFDS notes with PRS, Incarcerated All Year, with IDOC
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Add to Scheme see IRM 21.9.1.2.4, Adding to Scheme.
The fIling status is either 1 (Single) or 4 (Head of Household Send all IDOC(s) to Verify Filing status 2 (Married filing Joint), 3 Married filing Separately), or 5 (Widow(er) See IRM 21.9.1.2.1, Data Mining Screening and continue to (5) Data Mining Screening Tree paren 4. as the taxpayer put into a scheme last year? -
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Follow procedures for screening behind the buttons as outline in IRM 21.9.1.2.7, Screening Behind the Buttons. Analyze all returns for patterns.
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Input EFDS notes: PRS, Associated by (pattern) Dup zip, Dup address, etc.
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If IRPTR for the tax year is available, see (4) above.
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Send all associated returns to verification
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If no IDOC(s) see IRM 21.9.1.6.1, Prisoner Returns, No IDOC(s).
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Prisoner Return (Incarcerated entire tax year) with NO IDOC(s) THEN No IDOC(s), filing status is 1 or 4 and Schedule C, HSH or unsubstantiated wages/withholding -
Stop the refund per procedures in IRM 21.9.1.2.3, Stopping the Refund.
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Update EFDS notes with PRS, Incarcerated All Year, No IDOC(s)
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Add to Scheme see IRM 21.9.1.2.4, Adding to Scheme.
No IDOC(s)and Filing Status is 2, 3 or 5 and income/withholding is unsubstantiated See IRM 21.9.1.2.5, Unsubstantiated Wages and/or Withholding. The return will not be treated as a Prisoner Return. Note:
"DO NOT issue a 4115C letter"
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Prisons will fax the Confidential Information Memo requesting check validation to the Internal Revenue Service to validate a prisoner refund check received from the Department of Treasury. AMTAP in Fresno, will research the account to see if the prisoner is entitled to the refund.
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Research the prisoners account using the following command codes:
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IMFOLC - Check number for SSN and tax year (IMFOLC 2309–01234567)
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IRPTRO - Check for possible valid income sources, (IRPTRO1234567892200700).
Note:
Input SSN with no dashes, number 2, tax year and 00
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Check by SSN
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Check by name
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Check for EIC if wages are good
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Check for other unallowable refundable credits
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If return is not in a known scheme and the prisoner has not been in prison all of the appropriate tax year, do not recall the check. Return the Confidential Information Memo Requesting Check Validation to the prison with the appropriate information concerning the status of the check on the form.
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Update the 201X, "Prison Check Request Spreadsheet" , located in the Austin shared server.
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Keep a copy of the memo and fax sheet in the required "Prisoner Binder" .
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On the return associated with the refund check, update EFDS notes to reflect changes, order return and open a IDRS control base and leave a history Item as follows:
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Control base - Acton - C#,PRSLEAD,A,MISC*,*
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History item - H, DONOTRFUND
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Once the refund has posted to the account, push the return to STARS.
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All prisoner checks received in AMTAP will be sent to FMS.
Note:
Route other payment types (money orders or checks payable to the Department of Treasury, etc.) to the appropriate campus Submissions Processing (SP) Payment Processing Unit (PPU) function.
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When processing Prisoner Checks complete the following:
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Make sure each check is stamped “Non-Negotiable” or “VOID”
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Complete Form 3210 , following the instructions included within that form
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Ensure that all required data is complete
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Ensure that originator information is complete (include an AMTAP contact name and phone number)
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Route the checks with the completed Form 3210 directly to:
Note:
Regional Finance Center (RFC), Department of the Treasury, Attention: Juanita Stokes or Mail Room Leads, PO Box 51315, Philadelphia, PA 19115
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Regional Finance Center will acknowledge receipt of the check by returning a copy of Form 3210. FMS will void the check and return the credit to the appropriate tax module.
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Monitor the account for the credit posting before referring to the Exam function for civil action.
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GATT returns are identified in AMTAP when prisoner checks are returned for review. These refunds will consist of good wages and withholding and EITC (which should have been disallowed) due to the GATT Legislation. The refund identified will be sent to the designated GATT case.
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Returns filed by prisoners incarcerated the entire 12 months of the tax filing year, with good wages/withholding, filing status 1 or 4 are not eligible for EITC, MWPC, and RRC. When a GATT return is identified during the External Lead process complete the following:
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Place the return in the appropriate EFDS GATT CASE
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Stop the refund if there is no indication of a previous refund stop
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Input a 290 for .00 with a hold code 4
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Open a control base and monitor for the posting of the -L freeze. Cases successfully opened on AIMS will have an EXAM indicators such as a -L freeze, TC 420 (if opened) and TC 300 (if closed)
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Once EXAM involvement is noted on IDRS, disposition the return in EFDS to refile
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An ITIN is a nine digit number in the format of a SSN number beginning with a "9" and the fourth and fifth numbers range from
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An ITIN is used to establish accounts for individuals who are not U. S. citizens. The ITIN allows them to file tax returns only. The ITIN should not be used for employment purposes see IRM 3.21.263.4, ITIN General Processing Information.
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When Screening an ITIN Return follow the if and then chart:
If Then IRPTR data is "NOT" available for the tax year Perform SSN research ONLY if you have determined through the Screening Tree see IRM 21.9.1.2.1., Data Mining Screening that the return needs to be verified. IRPTR data is available for the tax year: Conduct SSN research if the Data Mining Screening Tree indicates the return should be verified, (prior to verifying the return per the note below). Perform IRPTR queries on all found SSN's - especially a "work assumed" SSN. There are multiple IDOC(s) showing in IRPTR On a "work assumed" SSN and the wages, withholding and employer on the IDOC matches one of these see IRM 21.9.1.2.2, IRPTR Return Verification, consider the IDOC verified OK. If a valid SSN is found Check IDRS (including CC FTBOLP) to see if the SSN belongs to a prisoner. If verified a prisoner follow IRM 21.9.1.6, Prisoner Returns. Note:
When researching for a valid SSN for an ITIN return, utilize IDRS, Accurint, and EFDS prior year return notes. If the ITIN return is a paper return, the IDOC should also be examined for a "work assumed" SSN. If a valid SSN or a "work assumed" SSN is found, it should be entered into EFDS return notes. If a valid SSN is not found, EFDS return notes should indicate that a valid SSN was not found.
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WMS Attention TE Queue is where an EIN is in Suspicious Employer/Bogus disposition and the screened IDOC(s) are and pushed to Contact Employer. These EIN(s) will generate an Attention TE Queue for the initiator.
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AMTAP will access Attention TE Queue from the review field on the EFDS menu bar, go to Review, and then Attention TE.
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Each day the AMTAP TE will query the IDOC Queue for, Verified Other. The Scheme Queue for Returns Rejected by Scheme TE and Returns with STARS transfer problems.
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IDOC(s) that have been verified may appear in the Attention TE Queue. These returns require review for determination of whether or not there is a second IDOC awaiting verification. If there is more than one IDOC, all verifications must be complete prior to routing the return to the state associated SDC 001 scheme.
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Access the Attention TE Queue from the review field on the EFDS menu bar.
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There are two types of query's that can be run. The first type of query run will capture returns with IDOC(s) that are in the Verified Other disposition. Suspicious/Bogus determined IDOC(s) will populate here or the query will run The return will be in Returns to be worked (by schemed TE ). Complete the steps below after the return has been accepted or rejected by the SDC. The 2nd type of query run will capture returns in the AMTAP employees respective case number then complete the following steps:
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Review the return - If there is only one IDOC, the return will be manually pushed to the SDC 0001 scheme depending on the address and state claimed on the return. All schemes pushed to Andover AMTAP are pushed to 0820100002 when a manual push is required. Do Not push any schemes to all zero's. All IDOC(s) need to be completed in verification before Add to Scheme can take place.
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Adding to Scheme- Select Add to Scheme from the drop down menu. Then add to the disposition field on the Return Detail Screen.
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Select Scheme number- The number associated with the SDC who handles that address and state claimed on the return. Select the scheme number, source and date detected from the associated box.
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Refund Stopped- Select Return Information, check the refund stopped box. If the refund has been stopped according to IDRS research, put in the amount stopped. You will also determine the delete method (TC 971, AC 134 and P freeze monitor for posting).
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Refund not Stopped- Select Return Information, check the refund stopped box. Leave the amount as zero and select the
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CASE Attention TE Queue will not populate in Attention TE area. A return query will need to be performed.
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Query from WMS menu bar
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Select Return
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Select all Service Centers and all States
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Select Waiting for Attention TE from the Process Status field.
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Sort by TE code and review returns in your respective CASE number.
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Verification of income documents attached to the Individual Master File (IMF) returns is critical to stopping questionable refunds. The Internal Revenue Service (IRS) is required to notify a taxpayer in advance that a third party may be contacted to help resolve their account. For further information concerning third party notification, see IRM 5.19.5.9. When an IDOC is sent to Verification, WMS will place an IDOC in Suspense for 10 days. Examiners will only be able to view an IDOC when it is in the 10 day suspense period. Generally, income documents include:
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Forms W-2
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Forms W-2G
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Forms 1099
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Forms 4852 (Substitute for Form W-2 or Form 1099-R)
Exception:
You may receive an Operation Assistance Order (OAR) from TAS which states TAS informed the taxpayer the employer will be contacted to verify the income document and the taxpayer has agreed to the employer contact. If all the information is on the OAR, you can verify the employer without the 10 day letter or any suspension time. Add a note to EFDS: OAR Received TP agrees to employer contact.
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There are five methods used to verify Income Documents (IDOC):
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Fax Verification - the request is made by fax
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Phone Verification - the request is made by a call
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Disc Verification - income information is (or will be) provided on a disc by the employer.
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Manual Verification - special handling of cases
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Case Verification
Note:
Use CC IRPTR first for all types of verification whenever available.
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The Income Verification Table is used to verify income using CC IRPTR. Only, use this table if IRPTR data is available for the tax year. When verifying any IDOC in Contact Employer by the use of CC IRPTR, enter "Per IRPTR" in the Name Field under the appropriate tab in Contact Employer.
If IRPTR data for the IDOC EIN Then annotate the Return Detail Screen Note with Disposition IDOC as ... ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ "Verified using IRPTR," Verified OK ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ "Verified using IRPTR" Verified OK Is available and does not fall within the above money and percentage limits "nn-nnnnnnn (EIN) IRPTR mismatch greater than XX . (either a percent or dollar amount) " Incorrect $ Is not available (consider verified false) nn-nnnnnnn (EIN) No xxxx (tax period) IRPTR data, IDOC is not valid as filed Not Employed -
When a return is sent for verification, they may have/or need a mode of contact (MOC) assigned in contact employer (CE) in workload management system (WMS). A method of Contact identifies the method in which an employer will be contacted to verify wage/withholding income for an employee. Research to locate missing employer contact information as necessary.
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By law, employers are not required to provide IRS employees information unless served with a summons are issued by revenue officers and revenue agents. Subpoenas by special agents. Therefore, it is critical that proper telephone techniques are developed to the highest degree of efficiency and tact.
Note:
See IRM 21.1.1.7 , Communication Skills, and IRM 21.1.3.2.2 , Authorized and Unauthorized Disclosure, see IRM 11.3.1.11, Facsimile Transmission of Tax Information, for additional information.
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If an employer has a specific verification request (requests a specific person handle the request or requests all verifications are made on a particular day
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Change the MOC to Hold, and reason Management
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Update the specific request in employer notes
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Elevate the EIN to the lead/manager
Note:
Management will determine if the National Office Interface (NOI) needs to be updated to assign these specific EIN(s) to specific examiners.
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AMTAP has agreed to verify documents that CI has added to Contact Employer regardless of tolerance and refund lost. All IDOC(s) sent to verification must be verified.
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The Workload Management System (WMS) is used to access the application Contact Employer (CE). CE is used to manage the income verification process at both a National and Local level. The employee will log into WMS and access Contact Employer application from the main menu bar.
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Documentation in EFDS is essential. When entering remarks in the return notes section caution needs to be used. If the return note being entered applies to the IDOC attached to the return, then the return note is required to start with the EIN of the IDOC. Information placed in the Permanent Instructions field may be used for queries and should contain the following pertinent fields: or as directed by the IRM (example, no employees).
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If valid contact information is found, contact the employer by the mode of contact (MOC) indicated. The MOC may be:
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Hold
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Call OK
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Fax Only
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No Selection
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Gap Fax - One Time Fax
Note:
When a valid contact is made, add a note with the contact name and the date the contact was made.
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If the employer (EIN) only wants to speak to one particular AMTAP person for all future calls, the TE should notify their manager who will submit the EIN assignment request to headquarters.
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Change the MOC to Hold, and reason Management.
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Update the specific request in employer notes.
Note:
All IRS employees working tax related matters must provide their name and badge identification number when making phone calls. See IRM 21.1.1.7, Communication Skills, for details.
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If the MOC is Call OK, phone contact is made. If MOC is No Selection, research is required to locate the employer's phone number. The employer must be called to establish a preferred MOC. If the MOC is Fax Only, the fax will automatically generate in the batch fax. See IRM 21.9.1.8.4, Batch Fax.
Reminder:
If the employer asks, you may let them know we contacted the taxpayer at the address of record and informed them third party contact may be made.
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Update CE if the employer chooses to receive all future verification by a different mode of contact. If they want a one time fax or call, do not update the MOC.
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Input contact name, secure fax number and telephone number into the Employer Key-in Information
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Update the Status Information box to "Send Fax" for every IDOC waiting for verification
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Do NOT change MOC to "Fax Only"
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Do not print fax
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If contact information (phone or fax number) is not found in Contact Employer, perform additional research using IDRS and internet sources. See Exhibit 21.9.1-1., Internet Research Sources, for some available internet sources.
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If contact information cannot be found and contact with this employer has never been made in the past and all research has been completed update CE as follows:
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Set the MOC to Hold, reason Other
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Complete the research verification checklist in the Employer Information screen and input research results
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Complete the research checklist see Exhibit 21.9.1-16, Bogus Employer Research Checklist and complete employer notes
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Elevate to lead/manager for approval for Bogus Determination
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Some EIN(s) may need assignment of Hold, reason: Other. These include:
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Failed faxes - to stop additional faxes from going out to bad numbers
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Spanish speaking verifications
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International phone calls
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Employer is still waiting on his records (early in the season)
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Employer states they will send us a disc and its being referred
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IDOC(s) that are unable to verify or need manager or lead assistance
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"Expedite Verification Request" process, due to receipt of Operation Assistance Request (OAR) or Refund Inquires
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Use the check sheet in Exhibit 21.9.1-16, to perform all research. After the research check sheet is completed, save the check sheet on the shared drive in the Bogus Folder in your sites folder. Use the file naming convention "Research Cheek Sheet- ###-YYYMMDD" . (#### represent the last 4 of the EIN).
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Input all research in the Employer notes field to include all the TE's research and conclusions
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If the contact information cannot be found after the research check sheet is completed, and credible contact with the employer has never been made in the past, the EIN will go for further review in order to be deemed suspicious.
Note:
Caution must be exercised when the business or employer IDOC information appears to be suspicious.
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Upon completion of required research the TE will change the MOC to "Hold" , with the reason of "Other"
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Input a note in the Perm instructions indicating, Possible Bad IRPTR (if you believe the IRPTR is Bad) or Possible Bogus (if you believe the employer is Bogus.
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Complete the EFDS Verification check sheet. Employer must be in method of contact "Hold- Other" , to edit EFDS Verification check sheet.
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The TE notifies their team lead or designated employee, by email or other approved means of a potential Bogus EIN
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If the lead/designated employee agrees with the TE's conclusion they will change the method of contact to "Hold" , with the reason of "Bogus Determination" . Input an employer note stating "Lead review complete - referring for Bogus Determination" .
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If the lead/designated employee does not agree with the TE's conclusion or requires that additional research is needed, provide feedback to the submitting TE on the reason you do not agree.
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The following steps will be taken by the designated site with Bogus/Suspicious employer "Determination Authority" .
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The designated manager/lead will run a weekly query to check for any new Bogus Determination request.
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Access folders - Z:/TAP Employees/Bogus
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The designated Bogus employee will complete the following research:
CC IDRS/EFDS/Google Maps Research BMFOLP Research to make sure there were no payments made PMFOLS Research to see if they ever filed IRPTR IRPTR Research company to see if they have ever received any IRPTR from other businesses EFDS Query -
Execute an EFDS Query on the EIN to see how many returns have been filed using the EIN. Specifically look for returns with balance due. If someone filed balance due return using the EIN it is probably good, Screen through all returns.
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PP or PL? Is any in a scheme already
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While screening go behind the buttons, are there other like businesses on the W2's?
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If all returns appear to be false, send all returns with a disposition of none to verify.
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Check the completed tab in CE. If any IDOC(s) have been verified ok, complete an IDOC disposition change for those return(s).
Google Maps Add a description of what you see when you Google the address -
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After research has been completed the designated manager/lead will review and make the final determination. When the determination is made disposition to one of the following:
If Then True Bogus -
Input an EFDS note with your conclusion of the above research performed and forward to Michele to be dispositioned to "Suspicious ER"
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After the determination has been made the research check sheet that is in the folder will be moved to Z:/TAP Employees/Bogus/Cincinnati/Completed Bogus
Good Company Input an EFDS note with research. Forward the EIN to your manager to be rejected back to submitting TE and their manager. Abused EIN Place ER in "Hold Other" and forward the EIN to Roxanne to be added to the abused EIN query and the EIN will be assigned to CSC Good Company- Bad IRPTR filed Enter EFDS note and change the method of contact to "No Employees" Reminder:
If the conclusion of Bogus is not agreed the MOC will be changed to Hold Other and an email will be sent to the manager/lead of the submitting TE outlining why the rejection was given. The site is then responsible for completing additional research necessary and any verification required.
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A Discoverer Query will be added to the Cincinnati morning Analyst query to be run daily to monitor the abused EINs. The TE will check the MOC for the ER and a call will be made or a fax will be sent to complete the outstanding verifications.
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Telephone verification inventory is maintained in CE by the ''Stop Date'' of the refund. Inventory is retrieved by running a Discoverer Query, based on the dates the refund was held so the first cases in, are the first cases out. AMTAP employees will receive the inventory by selecting next "EIN" in CE. See Exhibit 21.9.1-3, Discoverer System Queries.
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Telephone verification is used to verify questionable information documents IDOC(s) such as W-2's, 4852 and 1099's. During the initial contact, keep the focus on the information necessary to verify the income.
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When the income is reported on a 1099 MISC and the employer responded that the employee did not work for them, ask if the income could be sick pay or retirement (or another type of compensation).
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If you are questioned on the reason for your call, explain you are reviewing wages and withholding information reported on the income document.
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If the employer questions why you need the income information and/or questions whether we have the income and withholding information (W-2), let them know this is just an accuracy check.
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You can provide the taxpayers name, SSN, tax year from the income document to the employer in order to verify the wages and withholding. See IRM 21.1.3.2.2 , Authorized and Unauthorized Disclosure, and/or IRM 11.3.1.7, Reporting Unauthorized Accesses or Disclosures , for additional information.
Caution:
Do Not provide tax advice. If the employer asks questions about tax issues or account matters, refer them to 1–800–829–1040 for individual income tax questions or 1–800–829–4933 for business related tax questions.
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During the verification process, employees are authorized to initiate third party contacts with employers or payers for the purpose of verifying income or withholding information submitted with tax returns. See IRM 21.9.1.8.9.3, Updating ITIN IDOC(s), for additional information.
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If the employer refuses to verify the information over the telephone, provide them other options (such as faxing us the information) to assist in the verification. You should ask if they will:
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verify if the person actually worked there
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provide the employment dates if the person did work for them
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verify the figures you have, if the employer only verifies that the employee worked for them but will not provide any other information, document the information in notes. Update CE to disposition ''Employment Only''
Reminder:
Employers are not required to provide this information, but we should encourage them to do so
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If the taxpayer or employer does not respond or agree to respond within the set time frame, follow guidance in IRM 21.9.1.8.8, Unable to Verify (UTV) procedures.
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Do not disposition an IDOC until you have completed all phone research. Research includes:
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EFDS Contact Employer
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Directory Assistance, 1-800-FREE 411(1–800–373–3411)
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IDRS
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Internet Sites
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Accurint
See Exhibit 21.9.1-4, Research Checksheet, for research information.
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All phone voice-mail messages must be retrieved on a daily basis.
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If the call cannot be completed or information cannot be obtained from the employer, take the appropriate action based on the table below:
If ... And Then .... You attempt to contact the employer There is no number in Contact Employer or the existing number is no longer valid Research for another contact. If a number is found enter the number into the phone number field on Employer's tab and continue call. If no number can be found, go to Cannot find a good number instructions below You attempt to contact the employer A number is found and all you get is a busy signal / A number is found and you are given a person to contact and you get a busy signal -
Place the call in a callback folder/call log
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Place the employer in Hold- IRS
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In Employer Notes annotate: "Line busy"
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Attempt to contact the company or contact person again the same day. If you only get a busy signal, research for another contact number
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Attempt to call back the next day. Make a second attempt one hour later. If you only get a busy signal, research for another contact number /or call the employer to try to get another contact person
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If two or more contacts have been made and no number can be found or you cannot find a good contact person, Place in "Hold Other" . Elevate to lead/manager for approval for Bogus Determination. Do not update IDOC disposition
Contact person is reached Employer/Payroll states they want to call IRS back (busy time for the employer/or they want the IRS to call them back. -
Place the call in a callback folder/call log
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Place the employer in Hold - Call Back IRS until the date and time requested
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In Employer Notes annotate: Call back requested (enter the time/date)
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Check your call back list and return call at appropriate time
Contact person is reached Employer states current year wage information not available yet -
Ask when the information will be available and when we can call back
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Place employer in MOC Hold, reason Other
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Update calling instructions: Waiting for wages and withholding year-end information. Input permanent note: "Waiting for year-end wages/WH"
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Notate the date information will be available in the employer notes.
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Make a print of employer information and give to the assigned TE for follow-up
Contact person is reached The employer states they have no employees for current verification year and/or prior years -
Ask the employer if they have or will be issuing any type of income documents on the EIN in question
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In employer notes notate contact name, position with company, phone number, what month/year company went out of business or stopped having employees, and any other pertinent information
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Research IDRS to ensure it backs up employer's claim, ex: BMFOL
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Place call into Hold Other
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Disposition all IDOC(s) to Not Employed
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Elevate EIN to lead/manager for MOC - No Employees
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Lead/manager will review Employer notes and if sufficient notes are present, select MOC - No Employees. Ensure all IDOC(s) have been updated to Not Employed. Future IDOC(s) will disposition automatically
You cannot find a good phone number You cannot find any information that the company existed -
Place in "Hold Other"
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Complete the pop-up research screen and the Research checklist.
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Elevate to lead/manager for approval for Bogus Determination. Do not update IDOC disposition
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If the lead/manager or CI do not agree with the BOGUS business determination, the IDOC will be returned to the TE to be worked
You cannot find a good phone number There is information the company did exist in the past and a final 940/941 is on file -
Disposition IDOC to "Not Employed" and elevate the Employer's name and EIN to lead/manager for method of contact change for the Employer to No Employees
You cannot find a good phone number There is information the company did exist in the past and a final 940/941 is NOT on file -
Place in "Hold Other"
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Update Employer and return notes with "UTV-MISC" Do not disposition the IDOC
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Refer to IRM 21.9.1.8.8 (2), Unable to Verify (UTV) Procedures I for UTV-MISC, EIN specific procedures
Two or more contacts have been made and the employer has not called back or provided the information -
Place in "Hold Other"
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Update Employer and return notes with "UTV-WNCB" Do not disposition the IDOC
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Refer to IRM 21.9.1.8.8 (2), Unable To Verify (UTV) Procedures for UTV-WNCB procedures
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Log into the EFDS system
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Select Contact Employer application
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Click next EIN, or click on refund stop dates/and or SDC's
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Click on Get Record
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If valid contact information is located and method of contact is Call OK, call the employer to verify the EIN and the IDOC.
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If the employer prefers a one time fax, include in the next day batch fax.
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Input contact name, secure fax number and telephone number into the Employer Key-in Information.
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Update the Status Information box to "Send Fax" , for every IDOC waiting for verification
-
Do NOT change MOC to "Fax Only "
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Do not print fax.
-
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If the method of contact is "No Selection" , verify the EIN, research employer and call employer to get method of contact. Once method of contact is established, update Contact Employer and disposition IDOC.
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When the call back time is set for next day or employer preference, notate on call log/folder. Enter information in Contact Employer and place in Hold, reason: call back IRS.
Note:
Keeping the focus on the information necessary to verify income, will minimize the opportunities for unauthorized disclosures. Take special precautions if it is necessary to leave a message on an employer's voice mail. See IRM 11.3.2.6.1, Leaving Information on Answering Machines/Voicemail
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Always review Return Notes for additional information including the tax year you need to verify.
Example:
Return note indicates tax year 200712. This indicates a 200712 return filed during the current processing year.
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Once verification has been completed, the following steps must be taken in Contact Employer (CE):
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Find the employer EIN
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Go to the Work tab
-
Find the SSN on the Work tab
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Input the first and last name of the person who verified the IDOC information into the Name box. If the contact person has permanently changed, update Employer info Tab with the new information. Place the contact person you are removing from the key-in employer screen with any phone/fax numbers into the employer note.
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Input the title and telephone number without parentheses into the Position box
Example:
Office Manager 123–555–7890
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Enter Refused in the appropriate field(s) if the employer contact or title is not provided.
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Include return notes, if applicable.
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Include employer notes, if applicable
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IDOC Disposition Choices:
IDOC Disposition Narrative for Disposition Send Fax -
A fax has been/will be used for this IDOC to obtain information from the employer.
Incorrect Money -
The wages and withholding amounts verified by the employer do not match the figures of the IDOC. When the amounts are entered, CE will automatically check the figures, considering the tolerances and the literal "Incorrect $" will display. This is a final CE disposition.
Employment Only -
Use this disposition when the employer will only verify the taxpayer was employed or when the person you are verifying is the owner of the company and form 941's are required. Contact with the company needs to be made to ensure there is no one else that can verify the information.
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The system displays the note box. Enter the employment information (for example: dates of employment, verified employment only, etc.) provided in the EFDS return section. This is a final CE disposition.
No Response -
Used only when all research and verification options are exhausted and the IDOC disposition is UTV. This is a final disposition.
Not Employed -
This disposition is used when the employer verifies that the person listed on the IDOC was not employed or had no income from that employer. This is a final CE disposition.
Verified OK -
Employer verified the IDOC information is correct. When this disposition is selected, actual income and actual withholding are automatically set to match the original income and withholding amounts. IDOC(s) with the disposition of Verified OK cause the returns to be systemically refiled. This is a final CE disposition.
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Faxes are systemically generated in EFDS. There are several situations where an automatic fax cannot be used. These must be manually printed to extract them from the batch fax process. Some cases which require manual faxing include:
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ITIN
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Gap Faxes
-
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After the fax is transmitted successfully, file them in date order by either EIN or alphabetical order.
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If a fax is unsuccessful (example - failed fax) it will be given to an employee and updated to Hold, reason: Other.
-
If the submission of the fax is unsuccessful, verify the contact number and verify it was entered correctly onto the fax. If it was not, re-send the fax using the correct information.
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Research for a good fax number
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Research for a phone number - If a valid phone number is found, contact employer for a correct or updated fax number
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Update Contact Employer and Print FAX in CE
-
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When the response is received from the employer, update Contact Employer (CE) in EFDS.
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All successful faxes will be maintained for six months. Faxes can be purged six months after the fax was received from employer..
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If no response is received from the original fax within 10 business days:
-
Create a second request fax listing with updated fax sheets
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Obtain initial sent fax from the fax file
-
Place manually created second cover sheet and send fax to employer
-
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See IRM 21.9.1.8.4, Batch Fax, if the fax is successful.
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If after two days from the second fax the employer does not respond, a call should be made to the employer to resolve any outstanding verifications.
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If new contact information is obtained, update Key-in Information in contact Employer, reprint all outstanding faxes and send. Input in employer notes any information removed from Contact Employer Key-in Information and the new contact information you have received from the employer.
-
If the employer does not respond and new contact information cannot be found:
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Complete the Research Check Sheet, and utilizing IRM 21.9.1.8.3, Telephone Verification and IRM 21.9.1.8.8, Unable to Verify (UTV) Procedures determine the correct disposition the IDOC will need and follow IRM directions accordingly.
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Set the mode of contact to Hold, reason "Other"
-
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Employers may call in response to the batch fax. Follow IRM 21.9.1.8.3.2, Completing the Call, to process the information provided by the employer.
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If the caller asks other questions relating to the verification of income, answer the questions. See possible responses to questions below. This list is not all inclusive and provides some recommended responses. If you are asked a question about verification and you do not know the answer, tell the caller you will research the issue and call them back with an answer.
Caution:
Do NOT provide tax advice. If the employer asks questions about tax issues or account matters, refer them to 1–800–829–1040 for individual income tax questions or 1–800–829–4933 for business related tax questions.
Caution:
Do Not talk to the taxpayer
Employer Question AMTAP Answer Call received is from the taxpayer being verified. We are not authorized to speak with taxpayers. Contact the employer and let them know we are not allowed to speak to the taxpayer and we will not be returning their call. What do I do if I do not have my W-2 information completed yet Please send back the spreadsheet with a notation of when your W-2 information will be available What should I do if the employee is "Not Employed" Please fill out the fax and indicate "Not Employed" by marking either the "No Income box" or the "Never Employed box" Why are we requesting the verification Our department verifies Federal wage and withholding information to insure the accuracy of IRS records I am not the employer you are trying to contact Caution:
This is an unauthorized disclosure issue and disclosure procedures must be followed see IRM 21.1.3.2 , General Disclosure Guidelines
Ask them to destroy the fax and follow Disclosure guidelines Do I need to send a copy of the W-2 or just send in the completed spreadsheet You can send in a copy of the W-2 along with the spreadsheet if you want to, but it is not necessary What do I do if I received a fax request to verify an employee with an ITIN (SSN beginning with a 9) Please check your records for the employee by both name and SSN, and notate on the fax spreadsheet what information you have for that employee, including SSN, name, wages and withholding Am I required to let my employees know a request for wage verification has been made Informing your employee is your company's decision, however we have informed the employee we may be contacting your company. Do I need to call to confirm that you have received my fax response No, if we do not receive your fax we will contact you within 10 business days from the first request
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When a fax verification has been received, the following steps must be taken in Contact Employer (CE). Using EFDS access the Taxpayers SSN using "Query Return" .
In Contact Employer Enter Enter in the "Name Box" who verified the information Input first and last name of person who verified the IDOC information. If this section of fax is blank or illegible enter "Not Provided" Enter in the "Position Box" the title and telephone number information See IRM 21.9.1-2, Common Abbreviations. If the name, title, or telephone number section of fax is blank, put "Not Provided" for the information that is missing. Enter the Title and Telephone Number without parentheses. Example:
Office Manager 123-456-7890
Enter in the "Income Information Box" wage/withholding information -
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Include return notes and employer notes, if applicable. All return notes must start with the EIN and should include any pertinent information indicated on the fax
Example:
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Update the IDOC disposition if the "No Income Box" or "Never Employed Box" was checked Update disposition to "Not Employed" and input return note, "Never Employed" Update "Employer Info Tab" with updated information If employer provided updated contact information, call employer to confirm the change and update Employer Info Tab with the change. If entity information is changed, update Employer Info only if new information is shown on IDRS. Place the old information you are removing from the Key-in Employer screen into the Employer Notes. Update "Specific Fax Verification Request" if information has been changed -
Change the MOC to "Hold" , reason: "Other"
-
Update the specific request in Employer Notes
-
Elevate to lead for assignment to TE
Update if The fax Indicates "No Employee's" for the entire processing year and/or prior year Follow the instructions in IRM 21.9.1.8.3, Telephone Verification, paragraph 8 the table For faxes that have been sent to the wrong business. Note:
When a blank or illegible fax is received, contact the employer to clarify their intentions.
Follow Fax Phone Procedures. See IRM 21.1.3.2, General Disclosure Guidelines. -
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IDOC(s) meeting certain criteria must be manually verified. These may include invalid EIN on IDOC(s) and requests relating to prior year returns in open schemes. A manual verification CASE is created for each AMTAP site to monitor these records.
-
Send a 4464C, (Third Party Contact Letter), and input a TC 971 / AC 617 if the 4464C letter was not previously sent. Use the return address code for your AMTAP site and enter the signature code BB for the Director .
-
When sending the 4464C letter also:
-
Open an IDRS control base
-
If the refund needs to be stopped, see paragraph (1) of IRM 21.9.1.2.3 Stopping the Refund
-
Suspend the case for 10 days before contacting the employer.
Note:
The suspension period is required by IRC 7602 , which states IRS employees are prohibited from contacting persons other than the taxpayer about the collection or determination of tax without first giving the taxpayer a reasonable notice that such contacts may be made. An Exception : If an OMM return is found during the manual verification process, Input EFDS return Note: "OMM" and disposition the return to send to ACE/Collections.
Reminder:
Taxpayers in hardship situations can provide oral authorization for third party contact. If the taxpayer gave their oral consent to TAS, it needs to be reflected on the OAR.
-
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At the end of the suspension period, initiate the verification process.
-
Research IDRS/Internet tools to verify the EIN. The most common IDRS command codes are:
-
TXMOD
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NAMEE - using the information from the IDOC
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INOLE
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ENMOD
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TRDBV
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FINDED
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If an EIN is in Contact Employer, check the method of contact prior to making contact with the employer. If MOC cannot be determined:
-
Phone the employer to determine a preferred method of contact.
-
If the employer is willing to complete the verification while on the phone, update Contact Employer and return notes with any pertinent information. Include the following.
Who you spoke with from the company
Title and Phone Number
All verifications results such as
Not employed
Verified OK
Incorrect dollars ( include wage/withholding amounts verified)
UTV (if unable to verify), see IRM 21.9.1.8.8, Unable to Verify (UTV) Procedures. -
Prepare the Manual fax, if requested.
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If in Contact Employer the Permanent Instructions indicates "CSC AMTAP has disc information" a verification request via secure e-mail is to be sent to W&I-AMTAP-CSC Disc Verification mailbox. The secure e-mail is to include the following:
Employer Name that is to be verified based on research
Employer EIN that is to be verified based on research
Employee SSN
Employee Name
Tax Year to be Verified
Name of the TE verification is being sent back to -
Spanish or International calls. A verification request via secure e-mail is to be sent to the Spanish mailbox for Spanish calls and to the W&I-AMTAP-FSC International mailbox for International calls. Once verification is completed, the designated site will disposition the return accordingly. The secure e-mail is to include the following:
Employer Name that is to be verified based on research
Employer EIN that is to be verified based on research
Employee SSN
Employee Name
Tax Year to be VerifiedNote:
If an EIN is found, check the EIN in Contact Employer. If the EIN has previously been deemed Suspicious/Bogus, then manual verification is not needed and the return can be pushed to scheme.
-
If verification is completed and the IDOC verified either Good or False complete the following:
Good - Manually release the refund, disposition the return “Refile”, and update EFDS notes appropriately.
False –Disposition return to "Add to Scheme" . see IRM 21.9.1.7.1, "Workload Management System (WMS) Attention TE Queue" , for adding to scheme procedures. Update EFDS notes appropriately. -
There may be instances when verification cannot be made. See IRM 21.9.1.8.8, Unable to Verify (UTV) Procedures, for UTV definitions ONLY. If a UTV note is used, input all required notes and submit to Lead for review. When a UTV is used, all further actions are to be completed manually.
UTV MISC: If an EIN is not found on IDRS, research on EFDS. If EFDS does not have EIN information, research Accurint http://www.accurint.com, and any other research tools.
If an EIN is not found, update the return notes to include all fields from the research check sheet. See Exhibit 21.9.1-4, Research Check Sheet, and enter the literal "No Contact Information Found" . Refer to Lead via secure e-mail for approval. If agreed, complete the following:
Input research data and IDOC information in Return Notes
Input a TC 570 to hold the refund
Open a 4115C 45-day suspense control base
Send 4115C letter
Set return disposition to refer to ACE/EXAMNote:
If no EIN is found and it has been determined through Contact Employer that the EIN on the IDOC has been compromised or has previously been deemed Bogus using the company name of the IDOC, then manually add to scheme. See IRM 21.9.1.7.1 , Workload Management System (WMS) Attention TE Queue, for adding to scheme procedures. Update EFDS notes appropriately.
If an EIN is found, follow the steps in (6) above.
-
-
If a 4115C letter has already been sent to the taxpayer on another issue on the return, consider that first 4115C letter (e.g., for unsubstantiated withholding) as satisfying any additional requirement for another 4115C letter, (e.g., for a UTV IDOC) and:
-
If a response is received, disposition the return appropriately,
-
If no response is received by the end of the 45 day suspense date, or if the 4115C is undeliverable, consider all 4115C issues resolved as false and add the return to scheme.
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Each year IRS sends letters to companies, normally large employers, requesting them to provide wage information on a computer disc. We request the disc information in Social Security Administration (SSA) format. When received, the information is loaded on a database/spreadsheet. This stored information is used to verify IDOC(s) related to the companies.
-
The following actions need to be completed when updating Disc Verifications.
-
Designated tax examiners will receive from either the lead or manager a list of daily assigned Disc verifications.
-
The TE will access the Master Disc Verification Spreadsheet Log and locate each assigned EIN. These could be current – year or prior-year verifications. The TE will need to check the location, password and additional info columns on the Master Log Spreadsheet to work the verifications.
Note:
The MOC for all Disc employers is "Hold Management" . Remember to answer "NO" and double check for "Hold Management" . In the Employer Info tab screen, check the first box under Edit Records called "Employer Info Work IDOC(s), Letter/Fax IDOC(s)" , and this will bring up a dialog box. Answer "Yes" , to change the mode of contact on this employer to "Call O'K" , Immediately, put MOC of employer back on "Hold Management " .
-
-
Pull up the database for each EIN (i.e., Desktop 2008 DB, Disc Info Folder-PDF, etc.) and verify each outstanding IDOC.
-
Access the EIN(s) in Contact Employer, and disposition the IDOC for that SSN and tax year. Enter your name as the verifier in the Name box and ‘Disc Verification’ in the Position box.
-
On the spreadsheet provided to you, mark the disposition of each IDOC. Update the IDOC in Contact Employer. Return the spreadsheet to the DISC Coordinator daily.
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Example:
(UTV-2 NAMES will not require research from the TE that finds it in CE.)
Unable to Verify (UTV) Reason The UTV Description The UTV Action Mismatch EIN (UTV-MMEIN) When the taxpayer filed their return with an incorrect EIN Complete the verification using the EIN on the IDOC as filed by the taxpayer. No special handling will be required. Two Names (UTVNAMES) • When an IDOC in EFDS has two names in the payee/taxpayer name field. These are normally paper IDOC(s) that have been incorrectly manually entered into EFDS # Example: IDOC in CE has the payee/taxpayer listed as: Jim and Jan Smith -
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≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ "≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ " ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ "≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ " ≡ ≡ ≡ ≡ ≡
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Employer/Employee (EE) When the business owner is the person whose income is being verified and Forms 941 are "Not" required (see note below). Note:
This information can be found by researching IDRS. CC INOLE or CC ENMOD will show the current filing requirements. CC BMFOL will show if the company has ever filed a Form 941.
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Add return note: XX-XXXXXXX UTV-EE along with the research performed/results that determined the Form 941 is NOT required.
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Unable to Verify (UTV) Name The UTV Description UTV Action Taken WNCB (Will Not Call Back) ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ -
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Refused (R) ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ -
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Work Number (WN) ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ ≡ -
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Miscellaneous (UTV-MISC) This UTV is used only when the situation does not fit any other UTV category. Example the employer cannot be found. -
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Invalid EIN (UTV - INVEIN) Used when the BMF information area in CE is blank. UTV-INVEIN is mainly used to allow further processing of the IDOC(s) that were submitted in error. See IRM 21.9.1.2 (11), Screening -
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Complete the following actions along with the above instruction for UTV-WNCB, UTV-R, UTV-WN, UTV-INVEIN or UTV-MISC
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Update the permanent instruction on the Employer Info tab to "UTV-XXXX followed by your login" .
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Update employer and return notes (EIN first) with "UTV-XXXX " , along with a statement outlining why this UTV reason is selected. Do not disposition the IDOC.
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Place Employer in "Hold Other"
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Refer to lead/manager
If the lead or manager confirms the "UTV" STATUS
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Place a hard TC 570 on the account and open a control base "UTV-570,A,EVFY" on the taxpayers module unless the refund has been released. If the refund has been released, do not place a hard TC 570 on the account.
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Send a 4115C letter with the UTV paragraph to the taxpayer and open a control base
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The lead will monitor these UTV EIN's for additional IDOC(s) falling into verification using a Discoverer query weekly. As verifications come in the above process will be utilized.
Note:
When IRPTR data for the current year becomes available for the EIN in question, the IDOC(s) will be verified by CC IRPTR and MOC changed back to "Call OK" .
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