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22.30.1  Stakeholder Partnerships, Education and Communication (Cont. 5)

22.30.1.5 
Tax Counseling for the Elderly Program Overview

22.30.1.5.11  (10-01-2007)
Financial Monitoring

  1. As stewards of federal funds, the IRS as an awarding agency awards funds to organizations capable of achieving project goals and objectives, but which are also capable of upholding their responsibility for properly managing federal funds as they achieve these objectives. Financial monitoring is an ongoing process that allows the federal agency to determine the adequacy of a particular applicant’s ability to properly manage federal funds.

  2. A more in-depth monitoring process is the financial review. The review also allows the federal agency to identify areas of weakness that the applicant can rectify, or that require increased oversight and appropriate award terms and conditions to facilitate that oversight. A financial review involves examining the financial management policies, procedures, and controls maintained by an organization, particularly those aspects that affect incurred costs.

  3. With financial oversight being an on-going process, the TCE Program financial monitoring has been categorized into four phases

    1. Pre-award monitoring phase (all sponsors)

    2. Financial monitoring phase (all sponsors)

    3. Financial review phase (selected sponsors)

    4. Post-site review phase (selected sponsors).

    All of these phases that encompass the financial monitoring aspect of the program are outlined within the TCE Financial Review Guidelines which can be obtained from SPEC headquarters.

  4. The pre-award phase of financial monitoring is conducted by the SPEC Headquarters TCE Program Office through the submission of the organization’s application package for participation in the upcoming year’s TCE Program. Each year a ranking panel convenes, comprised of field and headquarters employees, to conduct a thorough review & ranking of the TCE Program grant applications that have been submitted for participation in the program.

  5. Prior to selection into the TCE Program the SPEC Headquarters TCE Program Office reviews each organization’s Employer Identification Number (EIN) to ensure that it is a valid and confirms non-profit status and reviews the organization’s most current Form 990, Return of Organizational Exempt from Income Tax (requirement for organization’s to submit this form with their application).

  6. The financial monitoring phase begins upon an organization’s selection into the TCE Program whereas the SPEC Headquarters TCE Program Office continuously reviews the program and financial aspects of the TCE grant. This process is known as monitoring and can be formal or informal. There are factors that will determine the monitoring level for each TCE sponsor such as the experience of the grant recipient, the award amount of the grant and the program visibility.

  7. SPEC headquarters monitors the TCE sponsors to ensure the organizations are operating under the TCE program requirements and following the General Accepted Accounting Principles (GAAP) for proper management of their federal appropriated grant funds. SPEC headquarters is accountable for the TCE grant appropriation distributed to the TCE sponsors and for the program oversight and management capabilities for ensuring sponsors are managing their grant funds appropriately. SPEC’s financial monitoring focuses on a financial review of Form 8654 —Tax Counseling for the Elderly Program Quarterly/Final Program Report, the Payment Management System (PMS) Cash by Appropriation (CBA) Reports, grant receipts, volunteer reimbursement (stipends), and sponsors Single Audit Reports.

  8. The SPEC Headquarters TCE Program Office is responsible for the financial monitoring of all TCE sponsoring organizations to ensure grant expenditures are expended in ways that meet the provisions of the statute, regulations, TCE program goals and administrative requirements, and the Office of Management and Budget (OMB) Circular A−122, Cost Principles for Non-Profit Organizations. The SPEC Headquarters TCE Program Office will act as the program technical advisor during the financial site review stage of monitoring.

  9. Financially monitoring the organizations use of awarded funds involves reviewing available sources of information such as the Single Audit Reports, CBA Report, Form 8654, etc. to determine whether funds are administered and spent in accordance with the program guidelines. The most common financial auditing tool used in monitoring Federal grants is the Single Audit report required under OMB Circular A−133 and it is performed by an independent auditor. The TCE Grant Program Guidelines require the TCE sponsors to submit a Single Audit Report to IRS if they expend $500,000 or more in grant funds. The TCE grant sponsor must arrange for this type of audit that should be in accordance with the Government Auditing Standards developed by the Comptroller General of the United States. The Government Auditing Standards and General Accepted Auditing Standards is designed to provide assurance that the financial statements are fairly presented. Sponsors who are under the $500,000 threshold are not required to submit a Single Audit Report to the IRS. However, all sponsors are expected to maintain accounting records of their grant expenditures and volunteer reimbursements.

  10. SPEC headquarters reviews the CBA report monthly to analyze grant expenditures being drawn from the sponsors through the Payment Management System (PMS). The sponsor’s reimbursements should be made as service is rendered. SPEC headquarters will enter receipt and acceptance for the TCE grant expenditures monthly and notify the Beckley Finance Office when the task is completed.

  11. Upon review of all the reports, SPEC Headquarters TCE Program Office will determine the risk classification for each TCE sponsor. The sponsors are classified as low, moderate, or high risk (more on risk classifications below).

  12. As stewards of federal funds TCE sponsoring organizations are responsible for determining their actual program costs and activities pursuant to the Generally Accepted Accounting Principles (GAAP). Their budgets are flexible plans for achieving the intended TCE Program goal. Their budget will reflect 70% of expenses used for volunteer reimbursement and 30% of expenses used for allowable administrative expenses. Sponsors who exceed the maximum amount of their grant award are responsible for the overrun of expenses. Sponsors can request additional funding at the end of the grant period from the Stakeholder Partnerships, Education and Communication (SPEC) Headquarters office. The SPEC headquarters office will grant the request if funding is available.

  13. The SPEC Headquarters TCE Program Office will do a risk assessment of each sponsor focusing on the sponsor’s stability, geographic problems, amount of award, fraudulent reporting, whether the sponsor is new to the program and if the sponsor is under any public or congressional scrutiny. In determining the risk classification for an organization, SPEC headquarters will review the performance reports, single audit reports, CBA Reports, e-mails, telephone conversations and program site visit reports conducted by the SPEC territory office. The SPEC Headquarters TCE Program Office will determine if a sponsor is misusing grant funds after reviewing grantees financial reports and determining the risk classification/category for each sponsor. There are three risk categories: Low, Moderate and High. The classification of each phase is outlined within the Financial Review Guidelines.

  14. The Financial Review Phase involves examining the financial management policies, procedures, and controls maintained by an organization, particularly those aspects that affect incurred costs. The IRS designated site reviewer within the SPEC headquarters Quality Assurance staff will conduct financial site reviews to ALL TCE sponsors that are classified under the High Risk classification. In addition, a statistically valid sampling will be conducted by Statistic of Income (SOI) of the organizations within the Low and Moderate Risk classification sections. Organizations selected via the sample selection method will also be reviewed. The list of those organizations that are to be reviewed will be provided to the SPEC headquarters Quality Assurance staff manager by the SPEC Headquarters TCE Program Office.

  15. The IRS site reviewer on the Quality Assurance staff will be engaged with the SPEC Headquarters TCE Program Office to ensure he/she is well-versed in the program/statutory requirements and expectations of the TCE Program. The site reviewer will be provided with copies of the grant expenditures on the monthly CBA Report, quarterly Forms 8654, performance reports, Single Audit Reports, and program site visitation reports of the high risk sponsors that he/she will be conducting a financial site review visitation. They will ensure sponsors are adhering to OMB Circular A−122 and determine if grant funds spent on administrative expenses are allowable.

  16. The IRS Site Reviewer on the Quality Assurance Staff will prepare a final financial monitoring report of the visitation. The report will describe the findings and recommendations of the sponsor’s administration of the grant funds such as the financial records and receipts, its fiscal operations, and stipend reimbursement to volunteers. The report will also inform the TCE Program Office of any discrepancies with the grant funding and determine if an audit is required on the sponsor. If it is determined during the visit that there is fraud, waste, or abuse of the TCE grant funds, the site reviewer will notify the SPEC Headquarters TCE Program Office of their findings and provide their findings to the Treasury Inspector General Tax Administration (TIGTA). The sponsors grant funds should be managed in accordance with the program guidelines, SPEC’s policy requirements and OMB Circular A−122.

  17. The Post-Site Review Phase begins once the financial site review visit has been conducted. The IRS Site Reviewer on the Quality Assurance Staff should prepare a report of their findings and submit the report to the SPEC Headquarters TCE Program Office upon returning to the office. Details of what should be contained in this report are outlined within the Financial Review Guidelines.

  18. The SPEC Headquarters TCE Program Office will establish and maintain a record system for all financial monitoring visits that are recommended. The record system will list the sponsors name and address; names, titles, and phone numbers of recipient officials who were contacted; monitoring action performed; financial findings; recommended actions to designated officials; signature of the official performing the monitoring activity; and the date of the report. This information will be stored in the official grant file that has been established for each organization.

  19. The SPEC Headquarters TCE Program Office will issue a copy of the Financial Monitoring Site Report to the TCE sponsor on the findings and recommendations with regards to the sponsor’s management of the grant funds, fiscal operations, financial statements, receipts for supplies, stipend reimbursements records for the TCE volunteers, and Single Audit Reports (if applicable) reviewed during the financial visitation. SPEC Headquarters Office will place a copy of the Financial Monitoring Site Report in the sponsors official grant file and review the corrective action plan submitted by the TCE sponsor. SPEC Headquarters TCE Program Office will approve the corrective action if the action complies with the TCE program/financial guidelines.

  20. SPEC headquarters will request the SPEC territory office to follow-up on corrective actions to ensure the sponsor manages the grant funds in accordance with the TCE Grant Guidelines and OMB Circular A−122. If the grant recipient fails to implement corrective actions, SPEC Headquarters TCE Program Office will determine the appropriate sanction based on the recommendations of the SPEC territory office and IRS Site Reviewer findings. SPEC Headquarters TCE Program Office would require the sponsor to return the grant funds allocated and remove the sponsor from the TCE Program. If the sponsor has received some of their grant funds, IRS would notify PMS to freeze the remaining grant funds.

  21. SPEC Headquarters TCE Program Office will withdraw a non-compliant sponsor from the TCE Grant Program if the financial records/reports are fraudulent, results from evaluations or during a financial monitoring visit to the grant recipient indicate grant funds are not being administered properly to comply with the guidelines set forth for the TCE Grant Program.

  22. SPEC Headquarters TCE Program Office will follow-up with the SPEC territory office on any corrective actions that are recommended by IRS Site Reviewer for the TCE sponsor who receives a financial site visit. Grant Application Package, Grant Agreement, TCE Program Guidelines, Program responsibilities and Certification - Publication 1101, Application Package and Guidelines for Managing a TCE Program contains the current program guidelines, TCE Cooperative Agreement Form, certification documents, and other materials needed for the preparation and assembly of a tax assistance application. Publication 1101 (catalog #46965G) may be ordered from the NDC or can be downloaded at IRS.gov.

22.30.1.5.12  (10-01-2007)
TCE Orientation Meeting

  1. This meeting held annually (usually in December) provides TCE sponsors that have been accepted into the program (both those returning from the previous year and those new to the program) with information such as program reporting and policy requirements, new information on tax policy, and to discuss local issues. It is the SPEC territory office’s responsibility to conduct this meeting for the TCE sponsors that are in their area. This meeting can be done in conjunction with a Training course or via the telephone. This meeting also gives the TCE sponsors the opportunity to obtain clarification on the expectations of being a sponsor.

  2. The dates, duration and agenda for this meeting will be left to SPEC/territory office’s discretion. However, SPEC area analysts with responsibility for the TCE Program will have oversight and coordination responsibility for this meeting.

22.30.1.6  (10-01-2007)
Outreach Program Overview

  1. The Outreach program provides tax information to targeted groups of W&I taxpayers. SPEC employees or partners convey tax law information through various written and verbal formats to increase a customer’s knowledge or awareness in a particular area of tax law, placing emphasis on tax education of customers year-round.

  2. Outreach includes mailings of educational material by paper and/or electronic means as well as media events. Media events include, but are not limited to newspaper articles, television appearances and radio show interviews.

  3. The SPEC Outreach program also includes presentations by employees and partners given during other educational seminars or self-help sessions to groups of W&I taxpayers about their tax rights and responsibilities. Presentations generally include discussing new tax law, highlighting specific aspects of an individual tax return, and answering tax-related questions. Seminars can include films, presentations, question-and-answer sessions, or providing information on a particular tax issue or noncompliant filing issue. Outreach is offered year-round at convenient community locations and during convenient hours, including evenings and weekends.

  4. Outreach initiatives include any tax related message other than EITC and e-Services. Outreach for these programs is reported under a separate category on Form 4913, Form 13315, and SETR codes for Form 3081. It is important to report outreach or accomplishments correctly.

22.30.1.6.1  (10-01-2007)
Responsibilities for the Outreach Program

  1. Field Operations Oversight and Analysis:

    1. Manage National outreach programs.

    2. Provide national program statistics upon request.

    3. Provide assistance to area offices in administering the outreach program initiatives.

    4. Issue program guidelines and policy requirements for the Outreach program.

    5. Ensure reporting requirements are being followed.

    6. Ensure all SPEC area and territory offices are kept apprised of policy changes and/or information that could enhance the programs.

    7. Communicate research needs to ensure territory offices are equipped with the proper information to enable targeted outreach efforts.

    8. Communicate product needs for field and partner initiatives.

    9. Communicate program concerns and suggestions to the proper location for action.

    10. Provide IRM updates.

  2. Education and Product Development (E&PD):

    1. Ensure SPEC’s product requirements are met. At a minimum, SPEC’s needs for products include: products that can readily be reproduced or downloaded by partners; products that are available timely as well as accurate; and products that contribute to SPEC’s outreach/education goals.

    2. Provide SPEC personnel and partners with instructions for ordering printed products; and continue to enhance ordering procedures as well as devising and implementing procedures that ensure the timely availability of the products.

    3. Serve as technical review point for SPEC personnel and partners, assisting in the development of outreach messages, talking points, training and presentation materials and promotional products to facilitate SPEC’s partnering and coalition building goals.

    4. Develop educational, outreach and awareness materials for tax specialists, channel chiefs and partners to assist them in communicating current tax messages.

  3. Communications & Marketing:

    1. Develop communication plans for national outreach strategies based on compliance and tax law issues.

    2. Review for adherence to communication policy all national Outreach products, directives, and other guidance produced at headquarters level that is developed for distribution to the field.

    3. Ensure outreach products that are available in electronic format are posted on the SPEC intranet site and IRS.gov pages for employees and partners, as appropriate.

    4. In conjunction with E&PD, develop visual presentations for release to the field on general outreach topics.

  4. Area Offices

    1. Clarify program guidelines for SPEC territory offices.

    2. Ensure the territory offices are reporting program activities correctly for hours spent on the Outreach program (Form 3081, SETR), and accomplishments (Form 4913, and 13315, STARS).

    3. Serve as contact point for questions and problems that cannot be resolved at the territory level.

    4. Ensure territory offices are kept apprised of all policy changes and information that affects the outreach program.

    5. Ensure product needs are communicated as requested, for field initiatives as well as partner initiatives.

  5. Territory Offices

    1. Conduct education and outreach to targeted individuals upon request and consideration of available resources and potential reach.

    2. Leverage qualified speakers from sources outside IRS to conduct educational outreach sessions.

    3. Serve as first contact point for any questions or concerns about the program.

    4. Ensure proper reporting of outreach initiatives and accomplishments by territory employees and partners. Form 3081 should reflect proper SETR code for the type of program activity (direct or indirect); Form 4913 should be completed properly to reflect direct activity and Form 13315 to reflect leveraged activity. Submit any locally developed education products to area office for review and submission to headquarters E&PD staff for consideration. Proper use of the New Product Idea form is required. The form can be located via SPEC's home page at http://win.web.irs.gov/spec/Prod_Pro_New_Ideas.htm.

    5. Provide quantity estimates for program materials, upon request.

    6. Establish partnerships and coalitions with entities (non-profits, other government agencies, community leaders, corporations etc.) that have a similar customer base, who are willing to conduct outreach.

    7. Utilize research tools to identify targeted areas of specific taxpayers for outreach efforts.

    8. Maintain proper documentation of outreach accomplishments when determining taxpayer’s assisted for reporting purposes.

    9. Implement any policy, procedures or guidance issued from area office or headquarters, which provides program related direction, strategic initiatives, or business objectives.

    10. Communicate any necessary IRM updates or changes to the area office for consideration and inclusion in the SPEC IRM.

22.30.1.6.2  (10-01-2007)
Tax Education Seminars

  1. SPEC territory offices will receive requests for educational seminars, periodically. Requests should include the requestor/sponsor’s name, organization, contact name, telephone number, date, time, location, topic, anticipated audience size, and other pertinent information.

  2. The SPEC Territory Manager must approve requests. The territory manager will consider the basis of each request, availability of resources, business rationale, and potential reach of the event before agreeing to the request.

  3. Tax education outreach is conducted by qualified IRS employees and qualified partners/volunteers.

  4. Whenever possible the SPEC territory office should leverage partners to conduct tax related seminars for taxpayer groups who request specific education from IRS. Speaker resources can include partnering with local CPA and Enrolled Agent Societies. Contact with a local CPA and/or Enrolled Agent Society should be coordinated through the Stakeholder Liaison office. The request should be sent at least one month prior to the speaking engagement via e-mail to the local SL Area Manager listed at http://mysbse.web.irs.gov/CLD/SL/Contacts/SL+Contacts/2302.aspx Other potential volunteer speakers may be leveraged from Universities- Accounting and Law students, Retired Federal Employees Associations and other skilled pools of volunteers.

  5. Ensure that when using a volunteer/partner that their skills meet the needs of the requesting group. Employees and volunteers conducting outreach sessions should be current on the specific topic as well as recent changes in tax law. Provide speakers with information on the specific topic, reporting requirements and opportunity for feedback. Use of an evaluation form is recommended. Have the attendees provide information on the topic presented, method of presentation, instruction and additional comment.

  6. In some cases SPEC will initiate a community outreach event in order to communicate an important tax related message to a targeted audience. This could be an issue that needs to be addressed in a particular community or directed to a specific group of taxpayers. Such seminars can be basic tax law, an awareness initiative for available credits such as Child Tax Credit, Job Loss, Education Credits, W-4 preparation or other tax related issues identified locally or nationally. Identified tax scams/schemes presents an opportunity for SPEC to impact compliance through community outreach tax education initiatives.

  7. All direct outreach sessions must be reported on Form 4913. Partners/Volunteers will use the Form 13315 to report the activity to the territory office. This form should be submitted at the conclusion of the activity. Form 4913 is used by the SPEC employee to report direct program accomplishments and should be completed and input into STARS at the conclusion of the outreach activity.

22.30.1.6.2.1  (10-01-2007)
Planning and Publicizing Tax Education Seminars

  1. Tax seminars should be planned, scheduled and announced with as much advance notice as possible to promote current year program initiatives. Media contact should be coordinated with the local Media Specialist in your area. Publicity should include but not be limited to:

    • News release indicating locations and hours of session, a telephone number to call for additional information.

    • Posters displayed prominently in IRS offices and placed strategically in the targeted community. Poster information should contain the potential availability of the session, location, date, time and a telephone number to call for additional information.

22.30.1.6.3  (10-01-2007)
Resources for the SPEC Outreach Program

  1. Available items of reference for this program include:

    • Outreach Planning Guide, located on the SPEC intranet page

    • PowerPoint Presentations, located on the SPEC intranet page.

    • Outreach campaigns, located on the SPEC intranet page.

    SPEC's intranet home page can be found at http://win.web.irs.gov/spec.htm

22.30.1.6.3.1  (10-01-2007)
Community Outreach Training

  1. Employees and volunteers conducting Outreach sessions should be current on recent changes in tax law. Territories may schedule a workshop for employees and volunteers who will conduct Community Outreach Tax Education sessions, if it is feasible. These workshops should provide attendees with an overview of the Community Outreach program.

22.30.1.6.4  (10-01-2007)
SPEC National Initiatives

  1. The purpose of this section is to provide guidance in creating an initiative at the territory level that will target outreach and volunteer return preparation efforts to reach typically under-served market segments using a data driven approach. After the under-served market has been identified, headquarters, the area and territory offices will work together in the development and implementation. Historically, initiatives have been identified and implemented at the headquarters level with national partners. Examples of National Initiatives are the Disability Initiative, Rural Initiative, Native American Initiative, LEP Hispanic Initiative and Asset Building Initiative.

22.30.1.6.4.1  (10-01-2007)
Responsibilities of the Territory Offices

  1. Research: Data driven research on the following should be conducted

    1. Determine the target market

    2. Customers

    3. Potential partners

    4. Current level of service- what are the current procedures already in place?

  2. Demographics: Depending on the initiative, the territory would be responsible for determining the statistical data of the population (i.e. average age, income and education of the targeted population.)

  3. Current level of service:

    1. Population - determining the total number of eligible customers in the area who would benefit from the initiative.

    2. Number of families and individuals the initiative will impact.

    3. Number of returns (paper or electronically prepared and submitted).

    4. Economic Return (what is the value to both the Customer and the Service?)

  4. Determine potential SPEC reach

    1. Population −determining the total number of eligible customers in the area who would benefit from the initiative.

    2. Number of families and individuals the initiative will impact.

    3. Number of returns (paper or electronically) prepared and submitted.

    4. Economic Return (what is the value to both the Customer and the Service?)

  5. Determine Current State −what the community or partners currently have in place.

  6. Desired State −What is the strategic goal? What is it that you want to accomplish? Consider the "desired" outcome of the partner, tie into SPEC’s strategic business plan and taxpayer expectations.

  7. Perform an analysis of alternative actions/solutions

  8. Determine recommended actions/solutions

  9. Develop a business case addressing the need for such an initiative. Business case should address the following:

    1. Business Problem −i.e. lack of SPEC service to rural taxpayers

    2. Recommendation of Products & Services to remedy problem −i.e. EITC marketing products and VITA sites in rural areas

    3. Strategic goal (Desired state)

    4. Benefits of initiative− monetary & non-monetary

    Once these actions have been completed, the Territory submits the information to area office who will submit the proposed initiative to headquarters.

22.30.1.6.4.2  (10-01-2007)
Responsibilities of the Headquarters, Area and Territory Offices

  1. The area and territory offices will work with headquarters in developing a strategic plan that includes the following once this initiative has been approved:

  2. Develop Strategic Plan - Combined efforts of HQ, area, and territory
    Assemble team to develop and implement initiative this includes:

    • Representative of all stakeholders (SPEC Field Ops, SPEC HQ area analysts, P&PD territory managers, tax specialists, Communications, etc.)

    • The next step is to refine the strategies and/or activities to identify resource needs.

    • Develop Strategies and/or activities to reach desired state

    • Develop a Action plan

    • Keep stakeholders abreast of what is currently happening - holding regular meetings to provide status reports

    • Implementation plan - To ensure the initiative lines up with the W & I /SPEC business goals

    • Roles and responsibilities - both internal and external partners

    • Milestones - levels of achievements

    • Measures ( What they are and how to capture data)

    • Develop a Communication and Implementation Plan

  3. Develop a "Fact Sheet" addressing the following:

    • What is the initiative?

    • How to establish local partnerships and with whom

    • SPEC's role

    • Goals of the initiative

    • Identify "key" resources, partners, and other information

    • Training on developing local initiatives (if necessary)

    • Roll out "Measures" What they are and how to capture data.

22.30.1.7  (10-01-2007)
Understanding Taxes Program Overview

  1. The Understanding Taxes (UT) program is an introductory tax education course, begun in 1954 as a local project in the District of Columbia. In 2003, UT was migrated from a print product with annual updates to a web-based application. The website for Understanding Taxes is http://www.irs.gov/app/understandingTaxes/index.jsp
    The site contains complete lesson plans ready to be taught in the classroom. Every lesson provides a link listing the applicable national and state standards, making it simple to integrate into existing classroom curricula.

  2. UT introduces students to tax terminology, tax history, politics, and the economics of taxation as well as presenting several taxpayer simulations for an interactive experience with return preparation.

  3. The UT application is well suited for use with a variety of levels of education and training and would be an effective addition to the curriculum in a number of courses including: History, Math, Economics, Vocational Education, Government, Civics, and Business.

22.30.1.7.1  (10-01-2007)
Objectives of the UT Program

  1. The UT application is available to educators to assist in preparing students for their federal tax responsibilities. The key is to emphasize our voluntary compliance system. The UT program examines the mechanics of tax return preparation, as well as the theory and principles of taxation.

  2. To provide teachers with both a current and easy to update resource to increase student awareness of this lifelong economic reality.

  3. To involve governments at the state and local levels in a cooperative tax education effort. Potential partners would include state departments of revenue, local boards of education, state superintendents of education, consumer education groups, adult education specialists and school principals and teachers.

22.30.1.7.2  (10-01-2007)
Responsibilities for the UT Program

  1. E&PD is responsible for the administration and maintenance of the UT application. Their duties include:

    • Updating the application and IRM, as required;

    • Coordinating all the Content Management of the application;

    • Developing the application promotional and marketing materials; and

    • Evaluating the effectiveness of the application

  2. The SPEC Territory Manager is responsible for promotion and incorporation into various campaigns and coalitions as appropriate.

22.30.1.7.3  (10-01-2007)
Promotional Materials for UT

  1. Publication 2181 "Understanding Taxes: Just a Point and Click Away" is the promotional brochure for the Understanding Taxes (UT) website at educational conventions and conferences. This brochure explains the site's layout and provides the web address to access the application.

  2. Publication 2181 (SP) "Understanding Taxes: Just a Point and Click Away (Spanish)." This publication introduces Understanding Taxes online to a Spanish speaking student/teacher audience.

22.30.1.8  (10-01-2007)
Community Coalitions/Community Based Partnerships Overview

  1. Introduction
    Product and Partnership Development (P&PD) adopted the "Community Based Partnership" (CBP) as its model for accomplishing its mission as set forth in the Functional Statement for P&PD. The information that follows was put together in a CBP Toolkit that was developed to provide guidance on establishing CBPs. The toolkit can be found on SPEC's home page at http://win.web.irs.gov/spec.htm.

  2. Toolkit
    It is intended that the toolkit be used as a resource in developing a CBP. Although the toolkit provides a wide variety of concepts and products, it cannot duplicate the experience obtained by the partners that were involved in developing CBPs. You are encouraged to contact territory managers, tax specialists, community leaders, headquarters analysts, etc., and tap into the various resources that they have developed to assist in developing CBPs.

  3. Living Document
    It is anticipated that the toolkit will be a "living" document, in that, as additional experience is gained and tools/products are developed, they will be included in the toolkit. Updates will be posted on SPEC's home page located at http://win.web.irs.gov/spec.htm.

22.30.1.8.1  (10-01-2007)
Community Based Partnerships

  1. The following sections will discuss:

    • IRS Field Personnel

    • Interest in Community Based Partnerships (CBPs)

    • Why a Community Based Partnership?

22.30.1.8.1.1  (10-01-2007)
Community Based Partnerships - IRS Field Personnel

  1. Why focus SPEC's efforts on CBPs?

    • In order to effectively reach more people with fewer resources, SPEC has embraced the strategy of indirect leveraging. This requires the use of partners or intermediaries as leveraged access points and is the cornerstone of the SPEC vision. This strategy requires a different business model. The centerpiece of this strategy is a community or coalition-based partnership. This road starts with broad-based participation by all segments of the community. Better and more creative solutions can be obtained with several organizations working together.

    • This will also make for the best possible use of the experiences and expertise of all the groups involved while also leveraging their good standing in the community to effectively reach our targeted audiences. It also eliminates unnecessary duplication of efforts and materials.

    • This will ultimately make it possible to stretch resources such as money, information, staff, and volunteers enabling us to reach more taxpayers while increasing our visibility and impact on voluntary compliance. More importantly from SPEC’s perspective, this model moves responsibility for many of the administrative activities associated with the volunteer tax preparation program to community partners.

  2. Why will other organizations be interested in a CBP? or Why would anyone be interested in helping the IRS with outreach and free tax preparation sites?

    • Community Organizations
      One of the most important and least expensive ways the community can help low-income working families is by informing them about, and helping them file for, the Earned Income Tax Credit (EITC) and the Child Tax Credit (CTC). These refundable credits can provide thousands of dollars to families, improve their standard of living, and provide an asset-building opportunity. Community organizations are recognizing that with the changes in the federal welfare system that the EITC will be the single greatest opportunity for them to impact the financial stability of their client base.

    • Social Service Agencies/Not for Profit
      Changes in the welfare system and other federal policies have moved many families off public assistance and into the labor market. However, even with a steady job, many working families are struggling to make ends meet, lack the financial skills to properly manage their money and are outside the mainstream financial industry. Additionally, individuals with limited education, English ability and financial skills find the process of preparing their tax returns too difficult. The EITC is designed to help low-income workers increase their financial stability. It has several important purposes: reduce taxes for these workers, supplement wages, and make work more attractive than welfare.

    • Government
      State and local jurisdictions have a vested interest in boosting their economies. In 2004, over $39 billion in federal EITC funds flowed into states. EITC is an economic development tool for low-income neighborhoods. The increased income to low-wage earners can reduce the demand for some public services and benefit programs provided by state and local governments. For an individual community, the local impact of the EITC has a multiplying factor – i.e. the money received stays in the community by being spent at local business establishments. In addition to the economic impact directly attributed to EITC, the ability of the community partnership to increase the availability of free tax preparation services also reduces the outflow of money to tax preparation services that come into the community only for the tax season and do not spend the profits within the community.

    • Businesses
      EITC increases the take home pay of employees at no cost to the business. Helping employees support themselves and their families can reduce turnover in the workplace. Businesses make a valuable contribution to their communities by promoting the EITC. Businesses today are more and more interested in increasing their community involvement (i.e. banks are required to do community work by the Community Reinvestment Act (CRA), corporations have set up philanthropic foundations, etc.), and thus are positioned to help support community efforts such as a CBP centered around the EITC.

  3. What is SPEC's role in a Community Based Partnership?

    1. SPEC’s role initially is often that of a facilitator, identifying prospective community leaders whose interests are furthered by outreach assistance activity. Working with these leaders, SPEC facilitates the inclusion of partners that can contribute specific value to the initiative.

    2. Our role in this model transitions from facilitator at the beginning of the process to "merely" another partner in the community partnership who provides technical support over time. While we may still pursue stand-alone partnerships that have the ability to be self-sufficient, the primary focus will be to develop local coalitions, which provide synergy resources and taxpayer interests in a manner that leads to future self-sufficiency.

    3. A guiding principle of SPEC partner development is the closed loop of education, means to act upon the information, and for many taxpayers, creating financial means (Individual Development Accounts (IDAs), banking accounts, etc.) to remain compliant. All of SPEC’s outreach activity must be accompanied by taxpayer-preferred options to respond to educational material.

    4. Although the initial investment, i.e. time and effort, may involve more resources than working with an individual partner, the partnership should take on it’s own identity and life. This will allow it to build on community assets, create new relationships, develop new community resources, and empower residents. As the partnership grows, the reliance on territory resources should diminish.

    5. To further their partnership efforts, local SPEC offices should make their CBPs aware of the assistance available on the SPEC Partner/Volunteer website located at http://www.irs.gov/individuals/article/0,,id=119374,00.html
      The website provides the following information:

      Site Provides the following
      http://www.irs.gov/individuals/article/0,,id=119374,00.html direct access to resources to assist current partners and volunteers,
      information on partnering opportunities to share with potential partners, and
      an avenue for an existing partner to give input or a potential partner to express interest in partnering
      Resources
      Materials to support outreach efforts
      Volunteer site materials
      Volunteer Quality Alerts
      Publications, brochures and other products
      Important tax law updates

  4. Toolkit - Although each territory, i.e. state, city, and neighborhood, is unique and it’s efforts should reflect this individuality, the toolkit provides an outline of major steps involved in developing a CBP. The toolkit is based in part from information developed/created from existing partnership activities, national partners, and from various studies and research. It also includes samples or "tools" from various partnerships across the country that can be used as "go-bys" that you or your partners may choose to modify for use in your sites.

  5. It is important to remember that each community partnership has its own set of individual circumstances (i.e. demographics of the community, organizations included in the partnership, etc.) and thus there is no "right" or "wrong" way for an individual community partnership to proceed with its own work. The toolkit is simply a guide and not each step noted in the toolkit must be addressed in order for your coalition to be successful.

  6. The ability of your partnership to tailor its activity to fit the needs of your community will be the ultimate factor in its overall success. The toolkit is intended as a reference source that can be updated as additional information is received. Additionally, the P&PD staff has direct experience in development and implementation of CBPs from working with numerous community efforts over the years.

  7. In addition to direct experience with the model, the P&PD staff has relationships with various national partnerships that provide the potential for a starting point in developing local contacts with community organizations. To review the resources available through the P&PD staff, visit their website at http://win.web.irs.gov/spec/Natl_Partners/spec_natl_partnerships.htm

22.30.1.8.1.2  (10-01-2007)
Interest in Community Based Partnership

  1. The mission of the IRS is to assist customers in satisfying their tax responsibilities. Although concentrated outreach efforts have been made in the past to specifically assist low-income taxpayers, success in reaching all targeted audiences has been limited. This is due in part to the public having a general fear and mistrust of government agencies, and in particular the IRS. Additional barriers with education, language and financial obstacles have had an impact on effectively explaining our role.

  2. Recent national studies have shown that information has the best chance of being received by its intended audience if it is tailored to the recipients’ needs and communicated through trusted channels. Thus, the IRS has come to the realization that this mission can best be fulfilled by building and maintaining partnerships with key stakeholders, seeking to create and share value by educating, communicating with and assisting our shared customers, i.e. CBPs. This is the best way to effectively reach the targeted customers and provide them with education and assistance.

  3. Why Should Communities Get Involved?
    EITC is a federally funded anti-poverty initiative that helps working people maintain their independence. It is a federal tax benefit designed to help low-income workers increase their financial stability. The largest benefit goes to working families with children. In 2004, the program resulted in over $39 billion being distributed nationwide with an average credit amount of over $1,800. In addition to assisting families directly, this provides an indirect economic boost for low-income neighborhoods while reducing the demand for other public service programs provided by state and local governments. Their assistance is needed in making sure that eligible low-income working families, in their community, are claiming potentially thousands of dollars in refundable credits that they have earned. They can help in one or all three of the following areas;

    • Outreach Efforts
      Inform low-income working families in their community about the EITC, its eligibility requirements, and how to claim it. EITC is the largest and most easily accessed federal program, yet it is estimated that 15% to 25% of those eligible are not claiming the credit.

    • Free Tax Preparation Sites
      In order to receive the credit, a federal tax return must be filed. A majority of workers find this process difficult and confusing. Low-income wage earners can get assistance in filing their returns and insuring they receive all of the federal tax credits they are entitled to through utilization of free tax preparation sites in their community. In addition to insuring the receipt of all federal tax credits, the utilization of free tax preparation sites allows low-income working families to keep significant amounts of their income in their own pockets that would otherwise be paid to a paid tax preparer. Unfortunately, some communities do not have pre-existing free tax preparation sites or do not have enough sites to assist everyone in need. This is due to a shortage of volunteers and/or space. Communities/Organizations can help by informing workers about sites in their area and by soliciting volunteers in the community to work at the sites. Paying for tax preparation takes money away or reduces the benefit of the EITC. Free tax sites are the key to retaining the full value of the credit and keeping the money in the community.

    • Asset Building Program
      The receipt of the EITC is strategically a key time to encourage low-income working families to think/act on long-term asset building opportunities. Low-income working families will generally be more receptive to discussing finances in a place where they feel comfortable, with people they trust. Many of the workers that qualify for the credit are outside of mainstream financial services, e.g. use of payroll cashing services versus a bank or credit union. This is a unique opportunity to promote or provide money management skills. The main areas of focus have been on using the EITC refund as seed money to open checking/savings accounts, participation in Individual Development Account (IDA) programs, and Financial Literacy Training.

  4. Toolkit
    Although each area, i.e. state, city, and neighborhood, is unique, the "Toolkit" provides an outline of major steps involved in developing a CBP. The "Toolkit" is based in part on the experiences of existing partnerships from across the nation, input from national partners and various studies and research. It includes samples or "tools" from various partnerships that can be used as is or they can be modified to fit a community’s needs. It is anticipated that this document will be used as a reference source that can be updated as additional information is developed from other partnerships.

22.30.1.8.1.3  (10-01-2007)
Why a Community Based Partnership?

  1. A CBP helps low-income families
    Having a partnership between community organizations that have a common interest or shared commitment to the overall goal of helping low-income families, is one of the most important and least expensive ways the community can assist low-income working families. With coordination of existing services, leveraging of available resources and the collaboration of community members, a CBP can provide thousands of dollars to families, improve their standard of living and provide them with an asset building opportunity.

  2. What should the partnership look like?
    In order to accomplish this, our efforts should focus on an EITC outreach strategy integrated with other economic strategies that promote family economic success. The three major components, outlined in the CBP tri-fold (Publication 3927), are:

    • Awareness and Education

    • Tax Preparation Assistance and

    • Financial Assistance

  3. Awareness and Education
    This is the "marketing" phase of the strategy. It should be designed to educate low and moderate-income taxpayers about EITC and other credits available and to inform them of where they can get free tax preparation assistance. Additionally, the outreach design should include information on eligibility for the services of Low Income Tax Clinics (LITC), which serves English-as-a-Second-Language taxpayers by informing them of their federal tax rights and responsibilities through outreach and education. The outreach design should also mention the fact that the LITC program includes representation in tax audits and other disputes with the IRS.

  4. Tax Preparation and Representation
    This phase includes the recruitment of volunteers and establishment of free tax sites. The IRS Volunteer Income Tax Assistance program is only one component of this strategy. Local non-profits and other groups should be encouraged to recruit their own volunteers and establish sites.

  5. Financial Assistance
    This phase of the strategy reaches out to low-income taxpayers to provide financial literacy training and begin the process of asset accumulation. This phase includes strategies to establish initial checking and savings accounts for the "un-banked" . The asset accumulation phase may also include establishment of IDA programs or linking IRS initiatives with already established IDA programs. Identifying sources of funding for IDA programs and financial institutions to administer the programs would be included in this strategy.

    Note:

    Although the emphasis of this toolkit is on the development of a CBP, SPEC field offices may not have the opportunity or the necessary resources to devote to an all out effort. Successful partners can be developed for any aspect of this model, e.g. outreach, volunteers, etc., without becoming a partner of a community wide effort.

22.30.1.8.2  (10-01-2007)
Overview

  1. Key Steps
    This section contains the "key" steps that are critical to getting a partnership started. It provides a snapshot of each step from getting started, to developing an action plan with your partnership. Additional detail and examples of various tools (products) for each of these steps can be found on the SPEC website.

  2. Step 1 - Gather Local Information - This step is critical in determining what the potential needs and interests are in the community. A community can be large or small with formal or informal boundaries. It is recommended that it be small enough to have some control, but large enough to have some measurable impact.