- 3.13.5.1 IMF Entity Overview
- 3.13.5.2 Correspondence
- 3.13.5.3 Use of Fax Signatures
- 3.13.5.4 Spanish Computer Letters
- 3.13.5.5 Frivolous Return Program (FRP)
- 3.13.5.6 Duplicate Addresses
- 3.13.5.7 Entity Section
- 3.13.5.8 Cases Received in IMF Entity
- 3.13.5.9 Customer Account Data Engine (CADE) Version 2
- 3.13.5.10 Document Locator Number (DLN)
- 3.13.5.11 Valid and Invalid Segment of the IMF
- 3.13.5.12 Secondary Taxpayer Invalid SSN
- 3.13.5.13 Proximal Match on IMF Name Control
- 3.13.5.14 Data Master One (DM–1) File
- 3.13.5.15 National Account Profile (NAP)
- 3.13.5.16 Weekly NEW SSA Name Control (N/C) Indicator Files
- 3.13.5.17 IMF Automated Establishment of Secondary Taxpayers and Correction Procedures
- 3.13.5.18 Social Security Administration (SSA) Requirements
- 3.13.5.19 IMF Taxpayer Identification Numbers (TINs) Formats
- 3.13.5.20 Social Security Number (SSN) Format
- 3.13.5.21 IRS Individual Taxpayer Identification Number (ITIN) Format
- 3.13.5.22 Internal Revenue Service Number (IRSN) Format
- 3.13.5.23 Adoption Taxpayer Identification Number (ATIN) Format
- 3.13.5.24 Transaction Codes Used to Merge Accounts
- 3.13.5.25 Scrambled TIN Cases
- 3.13.5.26 Mixed Entity/Multiple Filing Conditions
- 3.13.5.27 Entity Changes from Oral Statements
- 3.13.5.28 Address Changes from Oral Statements/Telephone Contact
- 3.13.5.29 Non-Entity Related and Criminal Investigation (CI) Cases Received in the Entity Control Unit (ECU)
- 3.13.5.30 Standard Abbreviations
- 3.13.5.31 Form 56, Notice Concerning Fiduciary Relationship
- 3.13.5.32 Form 1128, Application to Adopt, Change or Retain a Tax Year for Individual Taxpayer
Manual Transmittal
October 23, 2012
Purpose
(1) This transmits revised IRM 3.13.5, Campus Document Services - Individual Master File (IMF) Account Numbers in IRM 3.13, Campus Document Services.
Material Changes
(1) Editorial and subsection changes have been made throughout this IRM.
(2) Some subsections have been changed, resulting in renumbering. If an IRM Procedural Update (IPU) was issued before the 2013 update and the respective IRM subsection numbering changed, the Material Changes will reflect the new IRM subsection number to identify where the change can be found, currently in the IRM.
(3) Revised IRM 3.13.5.1, IMF Entity Overview, by adding a new paren (4) to advise the Tax Examiner (TE) to leave an Action/Audit Trail on all documents by editing actions taken accurately on the left margin of any document where research, actions/updates that are completed by the TE. Removed reference to IRM 1.10.1 and added information regarding using Document 11426, IRS Correspondence Manual.
(4) IPU 12U0914 issued 04-20-2012, revised IRM 3.13.5.1, IMF Entity Overview, to include information to use the Integrated Automation Technologies (IAT) tools (when available) instead of Integrated Data Retrieval System (IDRS) to research and correct taxpayer accounts.
(5) Revised IRM 3.13.5.1, IMF Entity Overview, by adding information regarding IRM 1.4.16, This IRM contains information on viewing and/or printing reports using Control-D WebAccess (CTDWA).
(6) Removed IRM 3.13.5.1.8, Transcripts Received from Computer Branch, as it references IRM 3.13.62, Media Transport and Control.
(7) Revised IRM 3.13.5.6, Duplicate Addresses, removed possible fraudulent activity from the IRM since it contains information on duplicate addresses.
(8) Added IRM 3.13.5.9, Customer Account Data Engine (CADE) Version 2, which briefly explains the cycle information.
(9) Revised IRM 3.13.5.17, IMF Automated Establishment of Secondary Taxpayers and Correction Procedures, by revising paren (6) to request a taxpayer's NUMIDENT record by using Control-D WebAccess (CTDWA).
(10) Revised IRM 3.13.5.25, Scrambled TIN Cases, by adding information to request a taxpayer's NUMIDENT record by using Control-D WebAccess (CTDWA).
(11) IPU 12U0914 issued 04-20-2012 revised IRM 3.13.5.28, Address Changes from Oral Statements/Telephone Contact, by adding information when an address change is required that the TE must enter the requestor's name, title, and phone number (if present) in the remarks field when using IAT address tool.
(12) IPU 12U0914 issued 04-20-2012 revised IRM 3.13.5.28.1, Procedures on Completing an Address Update/Change due to Oral Statements/Telephone Contact, by adding information when an address change is required that the TE must enter the requestor's name, title, and phone number (if present) in the remarks field when using IAT address tool.
(13) Revised IRM 3.13.5.31, Form 56, Notice Concerning Fiduciary Relationship, by adding information to review the 12/2011 version when the taxpayer checks boxes 1a through 1f within Section A. Authority.
(14) IPU 12U1571 issued 09-12-2012 revised IRM 3.13.5.31, Form 56, Notice Concerning Fiduciary Relationship, by adding information to update the taxpayer account based on the Taxpayer Identification Number (TIN) supplied on the Form 56.
(15) IPU 12U1272 issued 06-22-2012 revised IRM 3.13.5.31, Form 56, Notice Concerning Fiduciary Relationship, to include instructions to send a 0104C letter to the taxpayer when appropriate.
(16) IPU 12U0825 issued 04-05-2012 revised IRM 3.13.5.31, Form 56, Notice Concerning Fiduciary Relationship, to include instructions on how to determine the tax periods if the taxpayer files either of the two revisions for Form 56.
(17) IPU 12U1155 issued 05-30-2012 revised IRM 3.13.5.31, Form 56, Notice Concerning Fiduciary Relationship, to include instructions on processing Form 56.
(18) IPU 12U0306 issued 02-01-2012 revised IRM 3.13.5.31, Form 56, Notice Concerning Fiduciary Relationship, to include instructions on how to process a Form 56 if the taxpayer does not include the specific tax periods when submitting the Form 56.
(19) IPU 12U0197 issued 01-19-2012 revised IRM 3.13.5.31, Form 56, Notice Concerning Fiduciary Relationship. Changes made for miscellaneous procedural changes.
(20) IPU 12U0034 issued 01-03-2012 revised IRM 3.13.5.31, Form 56, Notice Concerning Fiduciary Relationship. Changes made are minor procedural changes.
(21) Added IRM 3.13.5.31.2, Termination of Fiduciary Relationship (12/2011 version only), which allows the fiduciary to terminate their fiduciary relationship using 2011 version.
(22) IPU 12U0197 issued 01-19-2012 revised IRM 3.13.5.31.4, Processing Form 56 with Address Changes. Added reference to IRM 3.13.5.30 to add information when a Form 56 and a Form 8822 are received.
(23) IPU 12U1272 issued 06-22-2012 removed IRM 3.13.5.37, Form W-9, Request for Taxpayer Identification and Certification, since the Form is not forwarded to the Entity Control Unit (ECU) by Receipt and Control.
(24) Removed IRM 3.13.5.38, 2008 Economic Stimulus Payment/Recovery Rebate Act (RRA) Processing for Entity, since this process will not be effective in 2013.
(25) IPU 12U0914 issued 04-20-2012 revised IRM 3.13.5.41, Determining e-Services Address Changes, and renamed IRM to Determining Modernized E-File (MeF)/e-Services Address Changes. Added information on MeF within the subsection.
(26) IPU 12U1487 issued 08-09-2012 IRM 3.13.5.46, Information Required on Address Changes, to add instructions to research the taxpayer's old address to ensure the old address provided matches the address shown on CC ENMOD or match any of the last three addresses as shown on CCs FINDSD or FINDSI.
(27) IPU 12U1424 issued 07-26-2012 revised IRM 3.13.5.46, Information Required on Address Changes, to ensure the old address provided by the taxpayer must match the address shown on CC ENMOD prior to completing the address change.
(28) IPU 12U1391 issued 07-20-2012 revised IRM 3.13.5.46, Information Required on Address Changes, by including information to include which taxpayer is requesting an address change. Added information regarding the receipt of IRS-generated notices and/or correspondex letters. Removed information from the subsection that was moved to IRM 3.13.48.
(29) IPU 12U1287 issued 06-26-2012 revised IRM 3.13.5.46, Information Required on Address Changes, to ensure all the necessary information is received prior to completing an address change. Removed information to use the 0104C Letter when requesting missing information.
(30) IPU 12U1391 issued 07-20-2012 revised IRM 3.13.5.47, Updating Address Records, by removing information regarding the United States Postal Service (USPS) National Change of Address (NCOA) database.
(31) IPU 12U1287 issued 06-26-2012 revised IRM 3.13.5.47, Updating Address Records, to ensure all the necessary information is received prior to completing an address change.
(32) IPU 12U0914 issued 04-20-2012 revised IRM 3.13.5.47, Information on Address Changes, by adding information when an address change is required that the TE must enter the requestor's name, title, and phone number (if present) in the remarks field when using IAT address tool.
(33) IPU 12U1604 issued 09-20-2012 revised IRM 3.13.5.48, Form 8822, IMF Change of Address Request, by adding a reminder to use the Fiduciary, Power of Attorney (POA) address if established on the taxpayer account and added instructions to use the new address provided by the taxpayer when taxpayer correspondence is needed.
(34) IPU 12U1571 issued 09-12-2012 IRM 3.13.5.48, revised Form 8822, IMF Change of Address Request, by adding instructions to enter an asterisk in the taxpayer's TIN in the 0104C letter and send the letter to the address provided by the taxpayer on the Form 8822.
(35) IPU 12U1487 issued 08-09-2012 IRM 3.13.5.48, Form 8822, IMF Change of Address Request, by adding instructions to research the taxpayer's old address to ensure the old address provided matches the address shown on CC ENMOD or match any of the last three addresses as shown on CCs FINDSD or FINDSI.
(36) IPU 12U1424 issued 07-26-2012 revised IRM 3.13.5.48, Form 8822, IMF Change of Address Request, by adding information when an address change is required that the taxpayer's old address must match the address located on CC ENMOD.
(37) IPU 12U1391 issued 07-20-2012 revised IRM 3.13.5.48, Form 8822, IMF Change of Address Request, by adding information regarding Combat Zone indicators and returning incomplete address change requests to the taxpayer. Removed information regarding Prisoner of War (POA) and Missing in Action (MIA) indicators that are no longer displayed on CC ENMOD.
(38) IPU 12U0914 issued 04-20-2012 revised IRM 3.13.5.48, Form 8822, IMF Change of Address Request, by adding information when an address change is required that the TE must enter the requestor's name, title, and phone number (if present) in the remarks field when using IAT address tool.
(39) Revised IRM 3.13.5.49, Form 8822-B, Change of Address - Business, to add information on when to enter a PO Box and information on completing Estate addresses.
(40) IPU 12U0914 issued 04-20-2012 revised IRM 3.13.5.49, Form 8822-B, Change of Address - Business, to add information if an address change is received that contains a LCI Indicator on the account.
(41) IPU 12U1604 issued 09-20-2012 revised IRM 3.13.5.52, Address Changes Due to Remittance Processing, by adding information regarding Discovered Remittances and how to process "loose" documents and/or received without DLNs.
(42) IPU 12U0914 issued 04-20-2012 revised IRM 3.13.5.53, Written Address Change Requests for Taxpayers Filing Jointly, by adding information when an address change is required that the TE must enter the requestor's name, title, and phone number (if present) in the remarks field when using IAT address tool.
(43) IPU 12U0670 issued 03-16-2012 revised IRM 3.13.5.60, Processing Undeliverable CP Notices/Correspondence/Correspondex Letters, by adding information regarding sending undeliverable to taxpayers with a different Taxpayer Identification Number (TIN) or name than is on the undeliverable notice, correspondence, or Correspondex letter that requires research.
(44) IPU 12U1599 issued 09-18-2012 revised IRM 3.13.5.60, Processing Undeliverable CP Notices/Correspondence/Correspondex Letters, to add information to use the Form 9143 Request for Missing Information or Papers to Complete Return (International Returns) when researching international forms.
(45) IPU 12U1599 issued 09-18-2012 revised IRM 3.13.5.62, Undeliverable Mail Procedures, to add instructions to return misrouted, unsigned and/or undeliverable returns to Receipt and Control for proper disposition.
(46) Revised IRM 3.13.5.66, UPC 147 RC 4--No Filing Requirement, to require the reversal of the TC 971 Action Code (AC) 524 when needed.
(47) Revised IRM 3.13.5.68, Guidelines to Completing IMF Merges, by adding a new item to the existing No Merge table. The change was to add TC 898 with TOP Offset of less than six years from the current date to the No Merge table.
(48) IPU 12U0423 issued 02-15-2012 revised IRM 3.13.5.72, Assignment of Internal Revenue Service Numbers (IRSNs), to include instructions to enter the taxpayer's Date of Birth (when available).
(49) IPU 12U0423 issued 02-15-2012 revised IRM 3.13.5.74, Scrambled SSN Cases Requiring IRSNs, to include instructions to use the taxpayer's Date of Birth (when available) to verify their identity.
(50) IPU 12U0423 issued 02-15-2012 revised IRM 3.13.5.77, IRSN Assignment for "Termination/Jeopardy" Assessment, to include instructions to enter the taxpayer's Date of Birth (when available).
(51) IPU 12U0440 issued 02-16-2012 revised IRM 3.13.5.81.3, ITIN Research, to include instructions to return a recently assigned ITIN to the ITIN unit if the ITIN is being revoked.
(52) Added IRM 3.13.5.81.8, Reject "Ts" (AUSPC ONLY), that includes instructions to not remove any documents from the batch.
(53) Revised IRM 3.13.5.81.9, ITIN Rejects (AUSC ONLY), by including instructions regarding the 0685C and 0685SP letters and information regarding clearing the cases that are tax year 2009 and prior through the Statute Unit..
(54) IPU 12U1571 issued 09-12-2012 revised IRM 3.13.5.81.9, ITIN Rejects (AUSPC ONLY), by adding information to use the address listed on the Forms 1040 when using CC TMSSN. If the Form 1040, 1040A, etc. is not available use the address shown on the Form W-7.
(55) IPU 12U0825 issued 04-05-2012 revised IRM 3.13.5.81.9, ITIN Rejects (AUSPC ONLY), to include instructions to assign an IRSN for the secondary taxpayer when secondary taxpayer files a Schedule Self Employment (SE).
(56) IPU 12U0440 issued 02-16-2012 revised IRM 3.13.5.81.9, ITIN Rejects (AUSPC ONLY), to include instructions to return a recently assigned ITIN to the ITIN unit if the ITIN is being revoked.
(57) Revised IRM 3.13.5.83.1, IDRS Decision Assisting Program (IDAP) and changed the tile to Integrated Automation Technologies (IAT) Tools.
(58) Revised IRM 3.13.5.86, IDRS Research Commands Codes, by adding information to request a taxpayer's NUMIDENT record by using Control-D WebAccess (CTDWA).
(59) IPU 12U1089 issued 05-18-2012 revised IRM 3.13.5.88, Using CC INCHG Instead of CC IRCHG, to include changes to assigning ITIN name control procedures when using Command Code INCHG.
(60) Revised and renamed IRM 3.13.5.93 to be titled NUMIDENT File (Requesting Social Security Administration (SSA) Taxpayer Application Information). Removed any references to using CC MFTRAU for requesting SSA taxpayer application information. Added information regarding IRM 1.4.16 to include the revised method to access Control-D WebAccess (CTDWA) to view and/or print NUMIDENT reports electronically. Removed Figure 8a which is obsolete. Renumbered and retained Figure 8b by renumbering the it to Figure 8.
(61) Revised IRM 3.13.5.95, CCs DTVUE and DM1DT, by requiring research to determine if a TC 971 AC 524 is displayed on the account and procedures to reverse the account when needed.
(62) Revised IRM 3.13.5.93, NUMIDENT File (Requesting Social Security Administration (SSA) Taxpayer Application Information), by removing paragraph (3) which states the NUMIDENT requests take three days to receive.
(63) IPU 12U0034 issued 01-03-2012 revised IRM 3.13.5.110, CC IRCHG (IRS Valid Processing) generates a TC 016, by updated paren (4) regarding using CC IRCHG.
(64) IPU 12U1089 issued 05-18-2012 revised IRM 3.13.5.115, Establishing a New Account (TC 000), to include changes to ITIN name control procedures ONLY when using Command Code INCHG.
(65) IPU 12U1089 issued 05-18-2012 revised IRM 3.13.5.118, Changing/Correcting a Taxpayer's Name, to include changes to ITIN name control procedures ONLY when using Command Code INCHG.
(66) IPU 12U0034 issued 01-03-2012 revised IRM 3.13.5.118, Changing/Correcting a Taxpayer's Name, by adding information to paren (1) to refer to IRM 3.13.5.119.6 when inputting taxpayer Date of Death (DOD) information.
(67) IPU 12U1089 issued 05-18-2012 revised IRM 3.13.5.118.4, Correcting Taxpayer Names without Documentation, to include changes to ITIN name control procedures ONLY when using Command Code INCHG.
(68) Revised IRM 3.13.5.118.8, Determining Whether to Complete Name Change Due to Taxpayer Signature, to include changes to ITIN name control procedures to use CC INCHG, monitor the account and correct the account after it posts with CC IRCHG.
(69) Added to IRM 3.13.5.121, International Addresses (Foreign Addresses), a new figure 18b that demonstrates changing a foreign address to a domestic address.
(70) IPU 12U1155 issued 05-30-2012 revised IRM 3.13.5.124, Acceptable Abbreviations for Designated Titles, by adding designated titles.
(71) IPU 12U0034 issued 01-03-2012 revised IRM 3.13.5.134, Invalid Segment Bypass (TC 041), by adding information to paren (3) that a name and taxpayer identification number change can be completed in one transaction.
(72) IPU 12U1599 issued 09-18-2012 revised IRM 3.13.5.135, CP54 Notice Overview, by revising paren (2) to not complete any name changes if the taxpayer Name Control matches the new SSN name controls or the ITIN name controls. Also that research is needed for other correction changes.
(73) IPU 12U1089 issued 05-18-2012 revised IRM 3.13.5.135.3, Taxpayer-Provided Documentation and Explanations Received, to include changes to ITIN name control procedures ONLY when using Command Code INCHG.
(74) IPU 12U1599 issued 09-18-2012 revised IRM 3.13.5.135.4, Correction Procedures for CP54 Notices, by removing paren (8). This instructions are unnecessary.
(75) IPU 12U1089 issued 05-18-2012 revised IRM 3.13.5.135.4, Correction Procedures for CP54 Notices, to include new instructions for inputting a ITIN name control.
(76) Revised IRM 3.13.5.135.4, Correction Procedures for CP54 Notices, by adding a new paren (3) that directs the ECU to contact the ITIN unit if the taxpayer provides correction procedures for their ITIN Name and/or Name Control.
(77) Revised IRM 3.13.5.135.5, CP54 Notice Requiring TIN Change(s), to include instructions on researching for a different TIN when a Canadian TIN is provided.
(78) IPU 12U1089 issued 05-18-2012 revised IRM 3.13.5.135.6, CP54 Notice Requiring Name Change (TC 013), to include changes to ITIN name control procedures ONLY when using Command Code INCHG.
(79) IPU 12U1089 issued 05-18-2012 revised IRM 3.13.5.135.7, CP54 Notice Requiring a CC IRCHG Correction, to include new instructions for inputting a ITIN name control or determining the name control.
(80) IPU 12U1089 issued 05-18-2012 revised IRM 3.13.5.140, Correcting/Merging Multiple Valid Accounts, completed a minor grammatical correction.
Effect on Other Documents
IRM 3.13.5 dated October 18, 2011 (effective January 1, 2012) is superseded. The following IPUs, issued from January 3, 2012 through September 13, 2012, have been incorporated into this IRM: 12U0034, 12U0197, 12U0306, 12U0423, 12U0440, 12U0670, 12U0825, 12U0914, 12U1089, 12U1155, 12U1272, 12U1287, 12U1391, 12U1424, 12U1487, 12U1571, 12U1599 and 12U1604.Audience
Wage & Investment--Submission Processing--Entity Control and Entity Unpostables; Wage & Investment--Accounts Management--Telephone Assistors.Effective Date
(01-01-2013)/s/ Paul J. Mamo
Director, Submission Processing
Wage and Investment Division
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The instructions contained in this handbook are used for establishing, changing, maintaining, and/or perfecting individual taxpayer accounts on the Individual Master File (IMF). Use the instructions outlined in this handbook to make changes to the "Entity Section" of an account on IMF.
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Providing instructions that will cover all combinations of changes that might appear on a given case is not possible. Therefore, where procedures are given for a specific situation (e.g., name change) and the case also needs other changes, make all changes necessary to "perfect" the account.
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Reference is made throughout this IRM to other IRMs for more detailed information on how to use Integrated Data Retrieval System (IDRS) and the use of the Integrated Automation Technologies (IAT) tools that are available and necessary to resolve entity issues. IAT tools interact with IDRS to automate case work. If IDRS is down, neither AMS nor IAT will function. his IRM must be used in conjunction with other IRMs to fully resolve tax account related issues.
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The IAT provides tools to IRS employees that simplify research, reduce keystrokes and increase the accuracy of regular work processes. IAT eliminates repetitive typing and making precise decisions. The use of IAT is mandatory and if an IAT tool is available, it is the preferred method versus IDRS. See the IAT web site for a list of available tools and User Guides. Appropriate research will be completed using CCs NAMEE, NAMEB, NAMES, NAMEI, FINDE, FINDS, etc.
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Leave an Action/Audit Trail on all documents by editing actions taken accurately on the left margin of any document where actions taken/updates are completed by the TE (if this document is be routing outside of the Entity Control Unit (ECU)). If your campus uses a "TE" stamp, this is part of the action/audit trail.
Note:
When the TE completes IDRS/IAT and other forms of research and uses a variety of Command Codes, they are not required to list every Command Code used during research.
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Edit the following on any detached form or notice if the information is not present on the document::
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Detached item description (i.e., Detached Form 1040A)
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Taxpayer's name
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Taxpayer's Identification Number (TIN) (e.g., Social Security Number (SSN), ITIN, IRSN)
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Tax Examiner (TE) stamp (if used in your campus)
, notice or
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See IRM 3.13.5.141 for the Glossary of Terms.
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See IRM 3.13.5.142 for List of Terms and Abbreviations.
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See Document 11426, IRS Correspondence Manual for more information on the guidance and procedures for the preparation of IRS and Department of Treasury correspondence.
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The following IRMs are useful when working in the Entity Control Unit (ECU):
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IRM 1.4.16, for information on Control-D WebAccess (CTDWA) to view and/or print reports electronically.
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IRM 1.15.29, Records Control Schedule for Submissions Process Campus Records
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IRM 2.3.8, Standard Validity Criteria
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IRM 2.3.9 Security Command for IDRS Users
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IRM 2.3.10, Command Codes MFREQ and RECON
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IRM 2.3.11, Command Codes TXMOD and SUMRY
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IRM 2.3.12, Command Code ACTON
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IRM 2.3.15, Command Code ENMOD
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IRM 2.3.25, Command Codes DM1DT and DTVUE
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IRM 2.3.37, Command Code UPTIN for the GUF System
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IRM 2.3.47, Command Codes INOLE, EOGEN and SPARQ
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IRM 2.3.51, Command Code IMFOL
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IRM 2.3.59, Command Codes BMFOL and BMFOR
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IRM 2.3.60, Command Codes NAMES, NAMEE, NAMEI, NAMEB, FINDS, FINDE and TPIIP
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IRM 2.3.71, Command Code ATINQ
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IRM 2.3.73, Command Codes TRDBV, TRERS, TRPRT, and R8453
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IRM 2.4.4, Command Code MESSG
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IRM 2.4.6, Command Codes LETER, LPAGD, LETUP, LETED, LLIST and LREVW
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IRM 2.4.9, Command Codes ENREQ, INCHG, IRCHG, BNCHG and BRCHG
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IRM 2.4.13, Command Code TERUP
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IRM 2.4.19, Command Codes REQ77, FRM77 and FRM7A
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IRM 2.4.59, Command Code TMSSN
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IRM 3.0.273, Administrative Reference Guide
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IRM 3.5.10, Remittance Transaction Research (RTS) System
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Campus Mail and Work Control - Batch/Block Tracking System (BBTS)
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IRM 3.5.61, Files Management and Services
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IRM 3.10.5, Batch/Block Tracking System (BBTS)
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IRM 3.10.72, Receiving, Extracting, and Sorting
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IRM 3.12.32, General Unpostables
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IRM 3.13.2, BMF Account Numbers
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IRM 3.13.12 Exempt Organization Account Numbers
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IRM 3.13.36 EPMF Account Numbers
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IRM 3.13.62, Media Transport and Control
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IRM 3.21.263, IRS Individual Taxpayer Identification Number (ITIN) Real Time System (RTS)
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IRM 3.24.3, Individual Income Tax Returns
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IRM 3.30.123, Processing Timeliness: Cycles, Criteria, and Critical Dates
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IRM 4.10.12, Frivolous Return Program
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IRM 10.5.1, Policy, Roles and Responsibilities
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IRM 10.5.3, Identity Protection Program
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IRM 10.5.4, Incident Management Program
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IRM 21.5.6, Freeze Codes
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IRM 21.7.13, Assigning Employer Identification Numbers (EINs)
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IRM 25.6.1, Statue of Limitations Processes and Procedures
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The following information is useful for correcting and researching taxpayer accounts:
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International; Submission Processing; IMF Foreign Address Job Aid, 2513-703
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IMF Entity Job Aid, 2430-003
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Document 7071, Name Control Job Aid for Individual Master File (IMF) Taxpayers
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Document 7071-A, BMF Name Control Job Aid
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The Taxpayer Advocate Service (TAS) is an independent organization within the IRS whose employees assist taxpayers who are experiencing economic harm, who are seeking help in resolving tax problems that have not been resolved through normal channels, or who believe that an IRS system or procedure is not working as it should. TAS criteria include economic burden, systemic burden, best interest of the taxpayer, and public policy (as determined solely by the National Taxpayer Advocate (NTA)). TAS is responsible for assisting taxpayers who have unresolved problems with the IRS. See IRM 13.1.7, Taxpayer Advocate Service (TAS) Case Criteria, if additional information is required.
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While the IRS is continually working to serve customers in a quality manner, some taxpayers still have difficulty getting solutions to their problems or getting timely and appropriate responses to their inquiries. Per IRC § 7803(c), Congress established the Office of the Taxpayer Advocate, lead by the NTA and its functions within the IRS to assist these taxpayers. TAS has identified criteria that qualify taxpayers for TAS assistance. The Case Advocate will conduct an independent review of actions that have been taken or need to be taken to resolve the problems taxpayers are experiencing.
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Employees should not view TAS Case Criteria as a means of excluding taxpayers from TAS, but rather, as a guide to TAS case acceptance. The criteria under which TAS accepts a case should not govern whether a taxpayer is entitled to relief.
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Refer taxpayers to the Taxpayer Advocate Service (TAS) (see IRM Part 13, Taxpayer Advocate Service) when the contact meets TAS criteria. See IRM 13.1.7, Taxpayer Advocate Service (TAS) Case Criteria, and you can’t resolve the taxpayers issue the same day. The definition of "same day" is within 24 hours. "Same day" cases include cases you can completely resolve in 24 hours, as well as cases in which you have taken steps within 24 hours to begin resolving the taxpayers issue. Do not refer these cases to TAS unless they meet TAS criteria and the taxpayer asks to be transferred to TAS. Refer to IRM 13.1.7.4, Taxpayer Advocate Service (TAS) Case Criteria, Same-Day Resolution by Operations. When referring cases to TAS, use Form 911, Request for Taxpayer Advocate Service Assistance (and Application for Taxpayer Assistance Order), and forward it to TAS in accordance with your local procedures. Check the TAS box on Accounts Management Services (AMS), if applicable.
Note:
It is important that all IRS employees handle potential TAS cases with the taxpayers best interest in mind. Refer also to IRM 21.1.3.18, Operational Guidelines Overview, Taxpayer Advocate Service (TAS) Guidelines, for more information. Provide the taxpayer with the number for the NTA toll-free case intake line, 1-877-777-4778 or TTY/TDD 1-800-829-4059. The taxpayer should be advised that TAS is available if the taxpayer is not satisfied with the service he or she received.
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An IRS employee should make a referral to a TAS office if the employee receives a taxpayer contact, and cannot initiate action to resolve the inquiry or provide the relief requested. A taxpayer does not have to specifically request TAS assistance to be referred to TAS. IRS employees will advise taxpayers of the option to seek TAS assistance when appropriate. TAS will request documentation from the taxpayer if it is needed to support the requested relief, or required by the IRM.
-
The following types of cases should NOT be referred to TAS:
-
Cases where the taxpayers complaint or inquiry only questions the constitutionality of the tax system, or;
-
Cases where the focus of the taxpayers inquiry is solely to employ frivolous tax strategies to avoid or delay filing or paying federal taxes.
-
-
The National Taxpayer Advocate and the Commissioner, Wage and Investment (W&I) have reached an agreement outlining the procedures and responsibilities for processing Taxpayer Advocate Service (TAS) casework when either the statutory or delegated authority to complete a case transaction rests with the W&I Division. The agreement is known as a Service Level Agreement (SLA).
-
In preparation for a case to be referred to a W&I Division function, the TAS employee is responsible for the following:
-
Preparing Form 12412, Operations Assistance Request.
-
Securing all necessary supporting documentation.
-
Identifying cases that require expedite processing. No case will automatically receive expedite processing; requests for expedite processing will be made on a case-by-case basis.
-
Forwarding Form 12412 and documentation to the W&I Business Unit Liaison.
-
-
The W&I Division is responsible for:
-
Assigning a liaison in each office or Campus where a Taxpayer Advocate is located.
-
Acknowledging receipt of the case within one (1) workday for cases requiring expedite processing or within three (3) workdays for all other cases.
-
Responding to TAS within three (3) workdays in writing, via facsimile, secure messaging E-mail, or hand delivery of resolution.
-
Providing TAS with the name and telephone number of the W&I group manager or employee assigned the case.
-
Determining a reasonable time frame for case resolution.
-
Upon closing of the Operations Assistance Requisition (OAR), the W&I employee assigned the OAR will complete Section VI of Form 12412, Operations Assistance Request and return it to the TAS employee assigned the case. The Form 12412 must be returned within three (3) workdays from the date that all actions have been completed and transactions input.
-
-
For further information, refer to the W&I SLA online at http://tas.web.irs.gov/policy/sla/default.aspx under the heading "Policy/Procedures/Guidance."
-
The Restructuring and Reform Act 1998. When contacting taxpayers by telephone, you must be sure you are speaking with the taxpayer or authorized representative before disclosing tax information. See the Taxpayer Authentication guidelines in IRM 21.1.3.2.3, Operational Guidelines Overview, Required Taxpayer Authentication and IRM 21.1.3.2.4, Operational Guidelines Overview, Additional Taxpayer Authentication. Also, before leaving a message on the taxpayer’s answering machine, review IRM 11.3.2.6.1 which provides identification requirements for all IRS employees working tax-related matters. IRS employees are required to give their name and unique identification number during taxpayer telephone, face to face and written contact. In addition a telephone number is required on all taxpayer correspondence. This will provide taxpayers with enough information to identify an IRS employee who has previously assisted with tax-related matters.
-
All IRS employees, in the field and national offices, who communicate, by telephone, correspondence or face to face, with taxpayers, or their personal representatives, on tax-related matters are required to provide (at a minimum) the following information:
-
Your title (e.g., Mr., Mrs., Ms., Miss),
-
Your last name
-
Your Identification Card (badge) Number.
-
-
All correspondence must include a telephone number where the taxpayers question can be answered. In addition, manually generated and handwritten correspondence must include the following information:
-
Your title (e.g., Mr., Mrs., Ms., Miss),
-
Your last name
-
Your Identification Card (badge) Number.
-
-
The IDRS number and numbers for some other letter systems are automatically generated. If it is not generated, or a handwritten note is prepared, the ID card (badge) number must be used.
-
When a taxpayer requests to speak with a specific employee who previously handled the inquiry or request, or complains about the level of service previously provided, every attempt should be made to resolve the taxpayers inquiry. If the issue cannot be resolved, the employee should refer the inquiry using established procedures to his or her manager.
-
Correspondex letters will require a specific employee name and telephone number only if the employee initiating the correspondence is in the best position to respond to any questions that the taxpayer may have about the correspondence, or the employee is asking the taxpayer to provide additional case-related information. Otherwise, if the taxpayer does not need to contact a specific employee, the correspondence needs only an IRS telephone number and standard signature.
-
It is not necessary to repeat the ID card number (badge) on a subsequent contact, when the nature of an employee’s work involves multiple contacts with the same taxpayer, and the employee has given the taxpayer (either telephone or in-person) their ID card (badge) number on the first contact.
-
When contacting taxpayers by telephone, you must be sure you are speaking with the taxpayer or authorized representative before disclosing tax information. See the Taxpayer Authentication guidelines in IRM 21.1.3.2.3, Operational Guidelines Overview, Required Taxpayer Authentication and IRM 21.1.3.2.4, Operational Guidelines Overview, Additional Taxpayer Authentication. Also, before leaving a message on a taxpayer’s answering machine, review IRM 11.3.2.6.1.
-
The integrity and dependability of all employees is crucial to accomplish the Service's mission. All contacts made with the public shall reflect the Service's high ethical standards and quality performance.
-
Employees having access to and working with return information and data must not:
-
Alter data,
-
Disclose information to persons except as authorized by the Internal Revenue Code (IRC),
-
Use the data for unauthorized purposes,
-
Make unauthorized or unnecessary access (browsing) to taxpayer data, or
-
Engage in financial transactions using non-public information to further their own private interests or that of another, nor use their public office for private gain in any way.
-
-
The Taxpayer Browsing Protection Act makes the willful or unauthorized access or inspection (Browsing) of taxpayers records (including those accessible through IDRS) a misdemeanor, punishable upon conviction by fines, prison terms and termination of employment. Unauthorized access or inspection is looking at a tax account to satisfy personal curiosity or for fraudulent purposes.
-
If in doubt, discuss it with your supervisor. Your supervisor will provide an answer or refer the question to the Disclosure Office. The telephone number to contact Disclosure is (866) 591-0860 or concerns or questions can be sent to Disclosure through the following E-mail address of ⋆SBSE Office of Disclosure.
-
Direct any other problems concerning disclosure matters (Privacy Act, Freedom of Information Act, IRC Section 6103, etc.) to the Disclosure Manager.
-
Any employee who has knowledge of an unauthorized access (UNAX) violation, must immediately contact the local Inspector General Special Agent, or call the Treasury Inspector General for Tax Administration (TIGTA) Hotline at 1–800–366–4484.
-
For additional information regarding unauthorized access (UNAX), refer to the Supplemental Guide for IRS' Awareness Briefing on Unauthorized Access-UNAX for additional information, or contact the Office of the Privacy Advocate, UNAX Program Office on 202–283–UNAX.
-
Process the following forms and taxpayers' correspondence within established time frames. The established time frames are prescribed in IRM 1.15.29, Records Control Schedule for Submissions Process Campus Records.
-
See IRM 3.30.123, Processing Timeliness, Cycles, Criteria, and Critical Dates, for the established processing time frames. All time frames start from the IRS received dates, unless otherwise specified.
-
Incoming mail and cases are either:
-
Delivered to the ECU clerical support area or,
-
Picked up by an ECU designee from the appropriate area(s) on at least a daily basis.
-
-
The batch requirements/categories may, at a Submission Processing Campus' option, be expanded.
-
While categories are assigned, if you determine an item belongs in another category, sort as appropriate.
-
An example is IMF correspondence other than address changes:
If... Then... Correspondence clearly gives information concerning a frozen refund, Categorize the items for a fourteen-calendar day period. -
At a Submission Processing Center's (SPC's) option, each sort category may be sub-sorted. An example is a CP54 that can be sub-sorted to:
-
Name changes
-
Taxpayer Identification Number (TIN) changes
-
No changes
-
Combination changes, etc.
-
-
The sorter must be experienced concerning TAS cases. Any item meeting the TAS criteria must be referred to the manager (or a designee) to expedite handling.
-
Batch sizes must be based on the volume typically received. The largest volumes received are CP notices. Other types of cases are received in smaller volumes. Therefore, holding a group of Form 2363 all day to achieve a batch size of "100" is not advised.
-
Small batches of cases allow a better distribution of the work within the ECU. In addition, special circumstances may dictate that batch sizes are smaller than prescribed in these guidelines.
-
Although not required, it is recommended to combine partially worked batches of similar cases with the same due dates. This will result in reduced inventories.
-
Being able to identify types of work and the working schedule without having to look at each individual batch is important. A suggested method is to use colored folders for the batches of work.
-
Some cases are hand-carried to the manager or a designee. Examples of these cases include:
-
Unpostables
-
Rejects
-
Returns
-
-
It is the manager's responsibility to ensure the correct batching of the Entity cases with the appropriate working time frames as prescribed in IRM 3.13.5.1.3.
-
Take the following actions.
If... Then... During a given week, work was batched under an incorrect category, Move the batch to the correct category, but only during the initial week. Work is batched under a given category and some items within the group must be suspended (or even the entire batch), Do not move the batch to a category with a longer aging criteria. -
It is recognized that in certain situations cases cannot always be corrected within the established time frames or guidelines. However, by aging the cases instead of changing categories, the yearly receipts will not be inflated.
-
When cases are suspended for correspondence, research, documents, etc. and the information is not received, do not close the cases and reopen with a new received date.
-
AMS delivers Entity transcripts electronically and is replacing the printed paper forms. The data is extracted and sorted by a computer program and cases are loaded into the system as inventory items. The system will automatically assign inventory cases to employees based on their skill codes and the number of cases in inventory. The Entity or Unpostable manager, lead or clerk may also manually assign transcript inventory to employees in their unit.
-
Assigned and unassigned cases will reside on AMS. The reports to track Entity's transcript inventories are also available on AMS.
-
Requests for taxpayer information:
-
When requesting taxpayer information, a specific requested response time must be given. The taxpayer must be informed of the consequences of non-receipt or untimely receipt of the requested information (in plain, polite language). Example: Non-receipt or untimely receipt of the requested information could delay the receipt of your refund or any future correspondence with the IRS.
-
If the information for domestic cases (generally 30 days plus 10 days purge time is not received in the allotted time), leave an audit trail with no reply in comments.
-
If the information for overseas correspondence is not received in the allotted time (70 days), leave an audit trail with no reply in comments.
-
A request should be made for a telephone number and the times most convenient to call.
-
Include your employee badge number on all requests.
-
-
Whenever possible, IDRS "C" letters must be used to correspond with taxpayers.
Note:
Be sure the letter clearly expresses the message in simple language.
If... Then... Inquires are received from persons living abroad about where to apply for a TIN, Correspond and direct them to the nearest U.S.A. Embassy or Consulate. -
Instructions throughout this manual refer to written correspondence. At each SPC's option if a phone call can resolve the situation, this method may be used.
Caution:
In all taxpayer telephone contact, care must be taken to ensure that the IRS employee is actually communicating with the taxpayer or his/her authorized representative. Adequate disclosure probes/procedures must be conducted on every call. If necessary, see IRM 11.3.2, Disclosure to Persons with a Material Interest.
-
When contacting a taxpayer by telephone, you must use the authentication disclosure procedures found in IRM 21.1.3.2.4, Operational Guidelines Overview, Required Taxpayer Authentication.
Caution:
Generally, tax information protected by IRC Section 6103 may be left on an answering machine or voice mail.
-
Exceptions to this guideline are shown in IRM 11.3.2.6 and include:
-
Where the taxpayer has specifically requested that information be left
-
The taxpayer has stated that they are the only one with access to the answering machine/voice mail, and
-
There has been positive identification of the number reached by the IRS employee using the standards above or through prior agreement of the taxpayer.
-
-
Timeliness guidelines for working taxpayer correspondence are outlined in IRM 1.15.29, Records Control Schedule for Submissions Process Campus Records. Periodic review of the correspondence inventory is required to ensure the timeliness requirements are being met as outlined in IRM 3.30.123, Processing Timeliness: Cycles, Criteria and Critical Dates. A reporting system must be established to alert management to any problems.
-
Unnumbered amended returns (e.g., 1040X, 1120X, etc.) although not included in the definition of taxpayer correspondence must be processed following the guidelines in IRM 1.15.29, Records Control Schedule for Submissions Processing Campus Records.
-
Taxpayers may forward payments/correspondence to an incorrect campus. They may also send address changes to the address on the mail packages from the Regional Disbursing Center (RDC).
-
The RDC has instructions to forward this mail to the appropriate SPC that services the particular taxpayer.
-
Address changes will be completed in the receiving SPC provided all the necessary information is available.
Note:
Form 8822 and Form 8822-B will be worked in the campus where they are received. See IRM 2.4.9, Command Codes ENREQ, INCHG, IRCHG, BNCHG and BRCHG and IRM 3.13.2, BMF Account Numbers, and Figure 3.13.2-26. If assistance is needed from a BMF site, make telephone contact then fax the information if necessary.
-
Name change requests must be completed in the receiving SPC provided enough information is available.
-
For requests other than address and name changes, decisions must be made on a case-by-case basis to decide if enough information is available to work the request or route the request to the responsible business area.
-
TIN changes must be transshipped due to the possibility of scrambled TINs, adjustment control cases, pending audits, etc.
-
If the taxpayer does not provide enough information to process the request or there is not enough information available in the receiving SPC, transship to the appropriate SPC.
-
However, once your SPC begins the case, it must be completed unless another campus agrees to accept the case.
Note:
When the acceptance agreement is reached, the transmittal must include the names of the employees agreeing to the acceptance and the sender's name.
-
Entity will receive Form 1040 series returns (Forms 1040/1040A/1040EZ/1040X) from C&E to determine if the taxpayer has a "Single Member" or "Sole Member" Limited Liability Corporation (LLC) filing requirement or if the IMF tax return is a duplicate filing.
-
Use CCs NAMES, NAMEE, IMFOLT, BMFOLE, INOLES, TXMOD, etc. research the taxpayers account.
Note:
A single member or sole member LLC account will contain the words "SOLE MBR" or "SINGLE MBR" within the Sort Name line as shown on CC INOLES
CC BMFOLE will display the LLC indicator on Line 14 of the screen display.If... And... Then... a. Entity DOES NOT locate a SSN for the taxpayer 1. Use the Form 4227 and notate "No SSN located/Cleared by Entity" .
2. Return the document to C&E using the Form 4227.b. the taxpayer has a single/sole member LLC filing requirement and the taxpayer filed with Schedules C and/or F
1. Use the Form 4227 and write the taxpayers SSN and "Single Member LLC" and notate the return is "Complete/Cleared by Entity" for processing.Note:
The return is determined to be complete because taxpayer included necessary Schedule (Sch). C and/or Sch F.
2. Return the case to C&E using the Form 4227 and be sure to include the SSN.c. taxpayer DOES NOT have an LLC filing requirement 1. Use the Form 4227 and notate "No LLC Filing Requirements/Cleared by Entity" .
2. Return the document to C&E using the Form 4227.d. Entity locates a TC 150 for the same tax period (shown through CC IMFOLT) SSN is found 1. Write the taxpayers SSN and "Possible Form 1040X" on the Form 4227.
2. Forward the case to the 1040X Unit using the Form 4227.
-
Entity Control receives a variety of correspondence (letters, cards, notices, etc.) for processing.
-
Clerks in the ECU are responsible for sorting all incoming correspondence. Clerks must examine all taxpayer correspondence and attachments.
If... Then... taxpayer sends an original document(s) with their letter (e.g., "Social Security Card" , Marriage Certificate, Divorce Decree, etc.), If a taxpayer submits an original document (birth certificate, marriage license, passport, etc.) with their correspondence, the clerk/TE must prepare a Form 14219, Return of Documentation to the Taxpayer, and return the original item(s) to the taxpayer on a daily basis. -
Copies of documents with correspondence must remain with the correspondence.
-
Copies of documents without correspondence are handled at the Submission Processing Campus (SPC) discretion.
-
Taxpayer Correspondence is governed by the guidelines in IRM 1.15.29, Records Control Schedule for Submissions Processing Campus Records. Correspondence with the taxpayer is necessary for the following conditions:
If... Then... a. Written communication is received from a taxpayer or his/her representative, excluding tax returns, whether solicited or unsolicited. Correspondence is necessary. b. Written communication is received in response to an IRS request(s) for information or data. Correspondence is necessary. c. Written communication is received which requests information, including any accompanying tax returns. Correspondence is necessary. d. Written communication, including annotated notice responses, is received that provides additional information or disputes a notice. Correspondence is necessary. -
Taxpayer Inquiries:
-
When responding to a taxpayer inquiry use language such as the following: "This is in reply to your correspondence of (date)," and provide an explanation of the action(s) taken even if they are exactly what was requested by the taxpayer. Use the appropriate "Correspondex letter" .
If... Then... Action has not been completed in 30 days, An interim reply will be sent to inform the taxpayer as to when we expect to complete the required action(s). Final answer cannot be provided by the estimated deadline date contained in your interim response, Contact the taxpayer on or before the deadline and provide a reason and new estimated closure date. Additional correspondence is anticipated or requested, Request the taxpayers telephone number and the hours most convenient to call.
-
-
Enter the correspondence date in the following priority:
-
Use the date the taxpayers correspondence was prepared or signed
-
Use the envelope postmark date
-
Use the IRS received date and subtract three days to compute the correspondence date
-
Use the current date
-
-
The generation of taxpayer letters to only acknowledge the receipt of their information is not required.
-
When providing the taxpayer with a contact number, provide a toll free number whenever one is available. The telephone numbers are as follows:
-
800-829-0922 for IMF taxpayers with a Wage and Investment (W&I) Indicator
-
800-829-0115 for Business Master File (BMF) taxpayers
-
800-829-8374 for IMF taxpayers with a Small Business/Self Employed (SBSE) Indicator
-
1-267-941-1000 for International taxpayers. (This number is used by taxpayers who are outside the U.S. because these International taxpayers do not have a toll free number available)
Note:
The telephone numbers listed above are not provided to taxpayers through direct contact such as customer service sites.
Reminder:
The taxpayers Business Operating Division (BOD) filing requirements varies based on their filing history.
-
-
Determining the taxpayers BOD can be determined in the following methods:
Use Method CC LPAGE* taxpayer information displays beside the BOD field CC TXMOD taxpayer information displays beside the BOD-CD field taxpayers account established with an Employer Identification Number (EIN) use the 800-829-0115 toll free number for BMF taxpayers * On CC LPAGE if the taxpayers account is NOT on the National Account Profile (NAP), NOBOD will display beside the BOD field. -
Some programs and functions have their own toll free numbers and the toll free numbers are as follows:
Estate and Gift 1-866-699-4083 Excise 1-866-699-4096 Tax Exempt/Government Entities (TE/GE) Accounts 1-877-829-5500 Taxpayer Advocate Service (TAS)
TAS TTY/TTD1-877-777-4778
1-800-829-4059
-
Tax return information can be received via fax as part of return perfection even if a taxpayer signature is required. In circumstances where contact with the taxpayer has been made and documented, fax signatures are acceptable.
-
Contact with the taxpayer may be by telephone or correspondence. Follow local procedures to determine which method of contact will be used.
-
C&E tax examiners will indicate the fax paragraph on the approved Correspondence Action Sheet to advise taxpayers of the option to fax their response.
Caution:
Before disclosing any tax information, you must be sure you are speaking with the taxpayer or authorized representative. See the Taxpayer Authentication guidelines in IRM 21.1.3.2.3, Operational Guidelines Overview, Required Taxpayer Authentication and IRM 21.1.3.2.4, Operational Guidelines Overview, Additional Taxpayer Authentication. procedures contained in IRM 11.3.1.11, Facsimile Transmission of Tax Information, must be reviewed prior to faxing confidential information to the taxpayer.
-
When using any Spanish version computer letter or a pre-printed letter that requires the entry of the date, the spelling of the month must also be in Spanish. The date and month must also be shown in the manner used by Spanish language users (i.e., date, month and year.) The date and month and the month and year are to be separated by the word "de" instead of a comma.
-
Pertinent Spanish information is listed in the following table:
Enero (January) Julio (July) Febrero (February) Agosto (August) Marzo (March) Septiembre (September) Abril (April) Octubre (October) Mayo (May) Noviembre (November) Junio (June) Diciembre (December) Example: May 5, 2007, is written 5 de Mayo de 2007.
-
Identification of frivolous filing can be made in any campus by any employee. However, many of the cases are identified and have been reviewed prior to being received in the ECU.
Note:
When the initials "FRP" are shown in the upper left corner of the document, notice, return etc. continue processing the case. These initials indicate that the frivolous return program area has reviewed and cleared the document.
-
If you observe and/or identify any suspicious taxpayer trends or patterns, contact your local Frivolous Return Program Coordinator.
-
If the information, return or form has to be mailed, use the following address:
IRS
1973 Rulon White Blvd
Mail Stop 4450
Ogden, UT 84201 -
Detailed information on the Frivolous Return program is contained in IRM 4.10.12, Frivolous Return Program.
-
If the ECU identifies duplicate address information on multiple Form 8822s, miscellaneous notices or taxpayer correspondence, forward these cases to your local Accounts Management Taxpayer Assurance Program (AMTAP) area using a Form 3210, Document Transmittal.
-
If AMTAP determines the address change is warranted, they will return the cases to the ECU within 10 days for processing.
-
If AMTAP determines the address change is not necessary, they will retain the case.
Note:
No address change is required by the ECU if the case is retained by AMTAP.
-
-
The "entity section" on a taxpayers account contains a variety of taxpayer information.
-
Some of the elements that comprise the IMF Entity are as follows:
-
Primary taxpayers Name
-
Name Control (N/C)
-
Address
-
Taxpayer Identification Number (TIN). See additional information in paren (3) below.
-
Date of Birth (DOB)
-
Spouse's Name
-
Spouse's TIN
-
Filing Status Code (FSC)
-
Name Line Year
-
Fiscal Year Month (FYM)
-
Mail Filing Requirement (MFR).
See IRM 2.3.51, CC IMFOL, for additional information on the applicable MFR codes. -
The SSA, IRS valid and IMF Name Controls
-
Scrambled Social Security Number (SSN) indicators (XXXSSN)
-
Date of Death (DOD) (if applicable)
-
-
The IMF TIN may be a SSN, IRS Individual Taxpayer Identifying Number (ITIN), Internal Revenue Service Number (IRSN) or an Adoption Taxpayer Identification Number (ATIN) (used mostly for dependent processing).
-
The DOB and Date of Death (DOD) information is obtained from the Social Security Administration (SSA) and through taxpayer contact.
-
Taxpayer ITINs and ATINs are assigned at the Austin Submission Processing Campus (AUSPC).
-
If the entity information is not properly established or maintained, it will result in:
-
Poor service to the taxpayer,
-
Unnecessary work throughout the SPC
-
-
The IMF entity is updated and/or established via IDRS input or through the processing of tax documents such as:
-
Filing of a tax return
-
Receipt of taxpayer correspondence
-
Generation of internally processed documents
-
-
The items established by the filing of the return include the following:
-
Primary and/or Secondary taxpayer names
-
Address
-
Primary and Secondary SSNs
-
Filing Status Codes
-
Type of return
-
-
To establish an account for a taxpayer through taxpayer correspondence or with an internal document, the TE must enter all the required elements through IDRS.
Note:
When working Statute Year Returns (TY 2009), check for the Cleared Statute Stamp. If the stamp is not on the return, route to Statute Function for clearance prior to processing.
See IRM 25.6.1, Statute of Limitations - Statue of Limitations Processes and Procedures, if additional information is needed.
-
IMF Entity is responsible for researching and correcting taxpayer account(s).
-
Entity tax examiners receive a variety of work and the following is a partial list of the cases received in the Entity Control Unit (ECU):
Note:
This list is not all inclusive:
-
TRNS 37
-
TRNS 43
-
CP54B
-
CP54E
-
CP54G
-
CP54Q
-
Form 4149
-
Taxpayer Correspondence
-
Name Changes and Address Changes (taxpayer generated)
-
Scrambled TIN Cases (Adjustment Section-Internal Revenue Service Campus (IRSC))
-
Multiple Filer Cases (Examination Section-IRSC)
-
Unpostables
-
ZIP Error Listing, 757-68-11 for IMF
-
Assigning EINs
-
Insolvency Cases
-
Account Maintenance Research (AMRH) Transcripts
-
Assigning Internal Revenue Service Numbers (IRSNs)
-
Researching Unsigned and Undeliverable mail
-
-
The CADE Master File as it existed from 2004 - 2011 was retired in cycle 201152.
-
The CADE 2 solution is comprised of several components to modernize the IRS to a daily processing environment with several transition states.
-
CADE 2 campus posting cycles began with cycle 201201. The new BMF campus cycles are:
-
Campus Cycle: Thursday -Wednesday
-
Master File Processing: Friday -Thursday
-
Notice Review: Saturday- Monday (8+ days)
-
Unpostables: New UPCs available Tuesday; closing Tuesday
-
-
BMF transaction posting time frames are outlined as follows:
-
Transactions will be viewable using Corporate Files Online (CFOL) command codes on Saturday following the weekly Master Files processing run on Thursday.
-
Transactions will be viewable as posted transactions using IDRS command codes on Monday, following the weekly Master File processing run on Thursday.
-
With the acceleration of the IDRS weekly analysis being performed the weekend directly after the Master File processing on Thursday, transactions will be posted instead of in pending status on Monday.
-
-
Cycle posting dates will reflect a format of YYYYCCDD.
-
YYYY will indicate the year.
-
CC will indicate the posting cycle.
For IMF transactions, the values for DD are as follows:
-
01 - Friday
-
02 - Monday
-
03 - Tuesday
-
04 - Wednesday
-
05 - Thursday
BMF posting cycles on CC BMFOL will continue to reflect YYYYCC
-
YYYY will indicate the year.
-
CC will indicate the posting cycle.
BMF posting cycles in CC TXMOD will reflect a format of YYYYYCCDD. The value for DD will be 08.
-
-
The DLN is a number assigned to every return or document input and is used by the IRS to control, identify, and locate documents. The fourteenth (last digit) is the year of processing and is assigned by the campus computer at the time of the original input.
-
The following is an example of an DLN:
File Location Code (FLC) Tax Class Doc. Code Julian Date Block Series Serial No. List Year 89 2 10 105 600 25 9 -
All transactions containing an address change require the TE to enter the requestor's name, title, and phone number (if present) in the Remarks field when using IAT address tool.
-
Employees working in the ECU must use an "8" in the BLK-SERIES-IND field of CC INCHG if the IAT system is not available at your campus.
Note:
When an 8 is entered, a numerical range of 800 through 979 will post in the block series of the posted DLN. This clearly identifies the transaction codes that were entered by the ECU.
Exception:
Do not use an "8" in the block series indicator field when entering a Transaction Code (TC) 040, TC 041 or completing an address change using AMS.
-
The IMF is structured into two segments "valid and invalid."
-
IRS invalid IMF taxpayer accounts display with an asterisk (*) immediately following the taxpayers TIN.
-
IRS valid IMF taxpayer accounts display without an asterisk after the taxpayers TIN.
-
The taxpayers TIN/Name Control is determined to be VALID when it matches specific name controls displayed on CC INOLES.
The DM-1 files are updated four times a year and are completed in January, April, July, and November.
The specific quarterly update cycles are 05, 15, 31, and 44.Note:
A taxpayer may have a valid SSN assigned by the Social Security Administration, but their account could reside on the "invalid" segment of the IMF due to a TIN/Name Control Mismatch.
-
The IMF is segmented according to TIN validity. Valid TINs reside on IMF in TIN sequence order followed by invalid TINs in TIN sequence order.
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It is possible for two or more different taxpayer accounts to reside on IMF under the same TIN. See information below as an example:
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One taxpayer account resides on the valid side/segment of the IMF.
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A different taxpayers account resides on the invalid side/segment of IMF.
Note:
Look for possible scrambled TIN conditions.
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The same taxpayer can reside on IMF on the both valid and invalid segments of IMF as shown in the examples below:
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The taxpayer has filed with different names in different tax periods (example: JONE 2008 and SMIT 2009).
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The taxpayer has reported one name to SSA; but filed their return with a different name.
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The IRS conducts "proximal matches" on name controls in an attempt to match taxpayers name on the DM–1 File. See IRM 3.13.5.13 for additional information. If a proximal match is obtained, the entity information is coded "VALID."
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One of the most common reasons for taxpayer accounts to reside on the invalid segment of IMF is when a taxpayer files using a name and/or Name Control that does not match the VALID name(s) that are displayed on NAP (as shown on CCs INOLES/INOLET). NAP compares the VALID name controls on the file to the Name Controls received from the following sources:
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Social Security Administration (SSA)
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ITIN processing
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ATIN processing, and;
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IRS Validation processing
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The following helps to demonstrate how taxpayer name changes cause IMF invalid taxpayer account conditions:
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SSA/ITIN has only one name listed for a taxpayer and the taxpayer files with the IRS using a different name:
SSA application or ITIN (card) shows: SSA/ITIN DM-1 name control: IRS Tax Return and name control: Allison Jones Jones (Jone) Allison Smith (Smit) -
SSA has only two surnames listed for the taxpayer and the taxpayer uses a different surname when they file their return/payment.
SSA application (card) shows: SSA DM-1 name control: IRS Tax Return shows: Allison Jones Jones (Jone) Allison Smith (Smit) Allison Jones
Allison SmithJones (Jone)
Smith (Smit)Allison Brown-Jones (Brow)
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Other causes for an invalid taxpayer account may be due to:
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Marriage, divorce, or legal name changes
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Transcription errors made by the IRS
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Taxpayer(s) using another taxpayers TIN or Name
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Family members using other family member's SSNs in error
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Taxpayers reporting their SSN incorrectly
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Input errors by SSA and the ITIN department
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When a taxpayer files married filing joint (FSC 2), the secondary taxpayer is the taxpayer whose name appears on the second name line of the Form(s) 1040. The Secondary SSN account may reside on the invalid segment of IMF due to the following situations:
name line does not match the Valid name controls shown on CC INOLE secondary SSN is invalid when matched against the DM-1 File secondary taxpayer files using a new/different surname with their return, payment, or declaration (TC 430) taxpayer names on the tax return are reversed from their previous years filing pattern DM-1 Quarterly merge has not occurred Note:
Invalid SSN conditions are denoted with an asterisk (*) after the SSN.
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If either taxpayer files their IMF Tax Return (FSC 2) and an invalid SSN condition exists, their personal exemption and/or EITC is not allowed.
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When a taxpayer files a joint return and they file using their married name (surname of their spouse) and did not contact SSA with an update, an invalid condition occurs.
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The CP Notice requests the taxpayer to compare the information on his or her social security card with the information on the Math Error notice.
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See the appropriate Part 21 IRM for the resolution procedures for CP11, 12 and 13 if necessary.
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Do not make changes to taxpayers account(s) or name(s) if the information they supplied does not match the information gathered through research. Correspond or communicate with the taxpayer and advise them to contact SSA to validate their name/SSN.
Note:
It must be noted that some taxpayers will complete the notice by communicating that their card still reflects their birth name and then sign the notice including the birth name in parentheses. Do not change the Master-File based information with this documentation alone.
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IMF completes a proximal match on taxpayers Name Control (N/C) and their TIN if it determines a mismatch condition. In order for IMF to obtain a "proximal match" on the taxpayers IMF N/C and TIN, the following conditions must be met:
If... And... Then... First letter of the IMF N/C matches the first letter of name control(s) found on DM-1 associated with this TIN Any two letters are equal to the same two relative positions of the NC(s) found on DM-1.
OR
Any two adjacent positions when interchanged, are equal to the same two relative positions of the NC(s) found on DM-1 and the remaining position of IMF NC is equal to the same relative position found on the DM-1.Proximal Match occurs -
This proximal match process corrects many typographical errors which cases in the Entity Control Unit (ECU).
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The DM–1 file is a database of name controls and associated TINs received from these four sources:
Social Security Administration (SSA) IRS processing IRS Individual Taxpayer Identification Number (ITIN) File ATIN (Adoptive Taxpayer Identification Number) File Note:
The ITIN and ATIN processing is completed at Austin Submission Processing Campus (AUSPC).
The ATIN and ITIN taxpayer information is sent forward DAILY. However, these taxpayer accounts will initially reside on the invalid segment.
The new ATINs, ITINs, IRS Valid and the new SSA Accounts will be directed to the invalid side of IMF.
These new accounts WILL NOT validate or attempt to post to the valid side of IMF until after completion of the next quarterly merge.Reminder:
The DM-1 quarterly updates are done in January, April, July, and November of each year.
The quarterly merges are scheduled in cycles 05, 15, 31, and 44. -
The DM–1 also receives weekly updates from the SSA and the traditional IRS weekly processing sources.
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Programming determines whether the validity of the data on the DM–1 for all transactions. It "directs" transactions to either the valid or the invalid segment of the IMF.
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Transactions that match the TIN/Name Control on the DM–1 File are directed to the valid segment of the IMF for posting.
Note:
IMF Valid TINs display without an asterisk.
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Transactions that successfully obtain a proximal match on the IRS valid name control file are directed to the valid segment of the IMF for posting. See IRM 3.13.5.13 for additional information on proximal matching.
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If the TIN and Name Control were added this quarter, the transaction are considered valid. However, these transactions are directed to the invalid segment of the IMF for posting until the quarterly merge is completed.
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The DM–1 file may display/record more than one name control for a TIN.
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See IRM 3.13.5.118.4 for additional information to determine whether a taxpayer name change/correction is warranted.
Reminder:
It is important to note that IMF does move VALID IMF accounts to the INVALID side of IMF due to the quarterly merges.
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The NAP contains information received from several sources. The sources of information are as follows:
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Data Master One (DM–1) file
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Social Security Number (SSN) file
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Employer Identification Number (EIN) file
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Employee Plan Master (EPMF) file
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Cross Reference (XREF) file
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The NAP also provides extensive taxpayer entity information for the primary taxpayers on the IMF, BMF (SSN/ITIN & EIN), and EPMF. The NAP also contains spouse and dependent cross-reference information.
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If any of the name control(s) listed below matches the name control used by the taxpayer (for the specific taxpayer period) and the TIN, the taxpayers account will attempt to post during the quarterly merge.
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SSA Name Control(s)
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ITIN Name Control
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New SSA Name Control(s)
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IRS Valid Name Control(s)
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Adoption Name Controls
Note:
SSA name controls displayed on CC INOLES are NOT listed in chronological order. If any name control(s) listed on the SSA name control line or the ATIN or ITIN name control match the name control used by the taxpayer, the taxpayers account will attempt to post to the valid side of IMF.
The posting to the VALID side will be completed after the correction transaction codes posts, or;
after upon completion of the DM-1 quarterly merge.
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A primary taxpayer may file using an ATIN. However, more frequently ATINs are used for dependents.
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CC EOGEN is used as a research tool to display EIN and name line information for Exempt Organizations (EO).
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CC SPARQ is used as a research tool to display the address information for both the primary and secondary taxpayers on a jointly filed return. Command code SPARQ first checks to see if the most current name line year for the primary SSN still has the same secondary SSN. A check is then made to see if the secondary SSN is now filing as a primary taxpayer. A final check is made, using the cross reference data on the NAP to see if the secondary SSN is now filing jointly with another primary taxpayer. If more than one of the above is possible, the name line year is used to determine the most current address.
Note:
If CC SPARQ is unable to locate a more current address for the secondary SSN, only the address for the primary SSN will be displayed.
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The IRS receives weekly tapes from SSA containing all the name controls and SSNs assigned or updated for the one week period. These updated records display beside the "NEW SSA N/C" field as shown on CC INOLES.
If... Then... taxpayers account is already established on the invalid segment with matching TIN and name control, Transaction will post. taxpayers account is already established on the invalid segment with a different TIN and name control, Transaction will not post. -
In addition to the weekly SSA records, IMF also completes the same matching process on taxpayer accounts that were made IRS-valid.
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When the quarterly DM-1 merge is completed, all accounts with "NEW SSA N/C" indicators turned "on" will be turned "off" . The accounts that resided on the invalid segment are validated against the DM–1 File.
If... Then... Match is obtained, taxpayers account attempts to move to the valid segment of IMF. No match is obtained, taxpayers account is returned to its original slot on the invalid segment of IMF. -
When a transaction finds a match on the DM–1 file with a "NEW SSA N/C" indicator present, the transaction will attempt to post to the valid side/segment of IMF.
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IF the account is considered invalid but the input name control matches the "NEW SSA N/C" , the taxpayer WILL NOT receive entity notices and their refund (if applicable) WILL generate.
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Taxpayer accounts with the "NEW SSA N/C" literal may be valid accounts residing on the invalid segment of IMF. However, all NEW SSA N/C, IRS VALID, ATIN and ITIN accounts reside on the invalid segment until completion of the quarterly DM–1 merges.
Note:
The quarterly updates of the DM-1 File are done in January, April, July, and November of each year.
The quarter merges are scheduled in cycles 05, 15, 31, and 44. -
It is important to note that before an IMF entity notice is generated, the "NEW SSA N/C" indicator is checked.
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If the NEW SSA N/C indicator displays on a taxpayers account with a valid SSN and the refund is being held due to the timing of the IMF quarterly update, thoroughly research the taxpayers account.
Note:
Use CCs IMFOLT, IMFOLI, INOLET, INOLES, ENMOD, TXMOD and REINF to ensure the taxpayer is valid and the account has no outstanding issues and whether a refund is pending. Other research may be warranted due to any unique taxpayer-related issues encountered.
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Taxpayer accounts corrected with a TC 016 (IRS Valid) display the taxpayers IRS-valid N/C on CC INOLE. Initially, the assigned name control displays directly beside the "NEW SSA N/C" field.
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The IRS-valid name control continues to display beside the NEW SSA N/C field until after the quarterly merge is completed.
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Once the IRS-valid name posts (after the quarterly merge), the IRS-valid name control then displays on CC INOLE beside the "IMF N/C" field. See IRM 3.13.5.16 for additional information.
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IMF completes a special process to establish the secondary taxpayer on IMF for all Married Filing-Joint accounts. IMF automatically separates the secondary taxpayer from the primary taxpayer account and establishes a separate account on IMF.
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You can identify the IMF-established secondary taxpayer accounts using CCs IMFOLE or ENMOD. The secondary taxpayer accounts established by IMF display with the following unique DLN:
TC 000 displays with a DLN of XX263-001-88888-X
XX indicates the File Location Code (FLC) of the campus or area office.Note:
IMF does not establish secondary taxpayer accounts if any of the following conditions exist:
Secondary SSN (S-SSN) is invalid or unavailable "DECD" is present in Secondary Name Line Primary SSN is the same as the Secondary SSN No spouse name indicated when the primary taxpayer filed using FSC 2 or 7 -
These IMF-created secondary accounts may also display subsequent updates to the taxpayers accounts. Examples of these subsequent TCs are as follows:
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TC 013
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TC 014
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TC 971 with Action Code 050 (changes the Business Operating Division (BOD))
Note:
All of these subsequent TCs will also contain the unique DLN of XX263-001-88888-X.
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A very small portion of the taxpayer accounts that were established by IMF could cause:
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Erroneous CP Notices
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Incorrect establishment of taxpayer Name and Name Control
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IMF Unpostable conditions
Note:
These accounts require corrections using TC 040 or TC 041 to correct the secondary taxpayers name or only TIN and to bypass NAP validations. See IRM 3.13.5.133 and IRM 3.13.5.134 for TC 040 and TC 041 instructions.
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If a TIN change is required to the secondary taxpayers account who filed married filing jointly (FSC 2), a two-step correction process is needed. See IRM 3.13.5.116 and IRM 3.13.5.131 for additional information.
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Before correcting the taxpayers account, thoroughly research the taxpayers account using CC INOLET and/or INOLES to display the IMF Name Controls and SSA Name Controls used by the taxpayer.
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If necessary, use Control-D WebAccess (CTDWA) to request and/or print a NUMIDENT for the taxpayer. See IRM 1.14.16 Accounts Management Guide for Managers, for information on Control-D WebAccess (CTDWA) to view and/or print reports electronically.
Note:
Requesting the SSA information is especially important if it is difficult to determine if the taxpayers Name Control was corrected due to a proximal match such as shown in the following example:
IMF N/C SSA N/C BCAK BACK, MCPH -
If necessary, see IRM 3.13.5.13 for additional information on proximal matching.
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Use TC 040 to change name or TIN of the taxpayers account that resides on the valid segment of IMF.
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The following Information may be needed to complete a TC 040:
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Enter Name Control
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Enter all name lines
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Enter the year and TC 040 in the appropriate field(s)
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Enter FSC
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Enter new TIN, if appropriate
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Enter reason for the change in the REMARKS field
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Use TC 041 to correct a name or only TIN of the taxpayers account that resides on the invalid segment of IMF (if required, cycle delay the TC 041 for three additional cycles);
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The following taxpayer Information may be needed to successfully change to the invalid segment of IMF is as follows:
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Enter new Name Control
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Enter primary name line
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Enter year name line
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Enter TC 041
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Enter FSC
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Enter new TIN
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Enter a description of changes in the REMARKS field
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TC 040/041 corrections do not go through the DM–1 validation process. Therefore, it is important to use TC 040/041 ONLY when IMF establishes taxpayers incorrectly or the taxpayer provides "proof" of their identity. This proof includes copies of the following items:
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Marriage certificates clearly showing name change
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Divorce decrees clearly showing name change
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Legal documents clearly showing name change
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A social security card alone is NOT proof of a taxpayers identity. If CC INOLE does not reflect any of the names shown on the social security card, do not complete the name changes with a TC 041 and bypass the NAP.
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SSA issues SSNs to qualified applicants.
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SSA procedures require that all applicants must submit documentation to establish their age and identity if they are a U.S. citizen or a lawful alien.
Note:
SSA may use the Form SSA-2458, Report of Confidential Social Security Benefit Information, to communicate miscellaneous SSA updates/corrections.
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Applicants must apply in person.
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If a change or replacement card is required, the applicant must also submit documentation before their request will be processed.
Note:
SSA does not correct taxpayer records or issue revised or SSN replacement cards due to IRS supplied information.
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It should be noted that SSA taxpayer name changes are not mandatory. The IRS can only suggest to the taxpayer to inform the SSA of their name changes. However when taxpayers inform the SSA of their name changes, weekly SSA name updates are received from the DM-1 File updates.
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The IRS uses four different types of TINs when processing IMF taxpayer accounts. They include:
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Social Security Numbers (SSNs),
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Individual Taxpayer Identification Numbers (ITINs)
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Adoption Taxpayer Identification Numbers (ATINs)
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Internal Revenue Service Numbers (IRSNs)
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All four TIN formats are included in IRM 3.13.5.19 through IRM 3.13.5.22.
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SSA issues SSNs in the following format: XXX–(area), XX–(group), XXXX–(serial number).
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The SSNs in the following examples are invalid and were never issued through the Social Security Administration:
000-XX-XXXX
111-11-1111
222-22-2222
777-77-7777
123-45-6789
666-66-6666, etc.Reminder:
Research is required to determine the taxpayers correct SSN. If an SSN cannot be located, an IRSN is required to process a taxpayers payment or return.
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The ITIN display in a format similar to a SSN but will always begin with the number "9."
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The fourth and fifth numbers within an ITIN are assigned in the following unique numbering ranges:
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9nn-70-nnnn through 9nn-88-nnnn
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9nn-90-nnnn through 9nn-92-nnnn
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9nn-94-nnnn through 9nn-98-nnnn.
Note:
"89" and "93" are not used as the fourth and fifth numbers for ITINs but are reserved for other programs.
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The IRSN format is in the same format as regular SSNs: XXX–XX–XXXX. However the IRSN will always begin with the digit "9" .
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The fourth and fifth digits signify the Internal Revenue Service Campus (IRSC) Code where the IRSN was originally assigned or the newer expansion range assigned to that campus.
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When the original IRSN ranges are exhausted, the campus should begin using the expansion range allotted to their campus. See the following table to determine the origination of an IRSN assignment:
IRSC 4th and 5th Digit Ranges for IRSNs Expansion Ranges Andover 08 38 Atlanta 07 37 Austin 18 06 Brookhaven 19 01 Cincinnati 17 02 Fresno 89 10 Kansas City 09 39 Memphis 49 03 Ogden 29 04 Philadelphia 28 05 -
The Temporary/Scrambled application does not use Area Offices (AOs) Codes when issuing IRSNs.
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Typically IMF Entity will not assign an IRSN to anyone other than the primary taxpayer.
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The ATIN format is in the same format as regular SSNs: XXX–XX–XXXX.
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However, the ATIN will always begin with the digit "9" and the fourth and fifth digit will be "93" . The last four digits of the ATIN are assigned in ascending sequential order. Example of an ATIN format: 9XX–93–XXXX.
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ATINs are being completed at the Austin Submission Processing Center (AUSPC).
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For additional information on ATINs, see IRM 3.13.40, Application for Tax Identification Number for Pending U.S. Adoptions.
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When an IMF taxpayers account moves from one TIN to another TIN or from one segment of master file to the other segment of IMF (e.g., valid/invalid), it resequences or merges the account.
Note:
Never attempt to merge two accounts when both accounts ("from" and "to" ) have a TC 150 present for the same tax period. For additional information, see IRM 21.6.2, Adjusting TIN-Related Problems.
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Only the following entity transaction codes (TCs) resequence taxpayer accounts:
TC 011 Input to change the TIN on an account on IMF.
This transaction is systemically compared against the DM-1 file.TC 013 Input to change the name on the account.
This transaction is systemically compared against the DM-1 file.TC 040 Input to change a TIN or name on an account to the valid segment.
This transaction is not compared against the DM-1 file and bypasses NAP checks.TC 041 Input to change TIN or name of an account to the invalid segment.
This transaction is not systemically compared against the DM-1 file and bypasses NAP checks. -
The following contains transaction code exception processing for specific IMF cycles:
Exception:
During cycles 48 through 04, TC 011, 013, 040 and 041 can be input. However, the posting of the transactions will not occur until after cycle 04 or later.
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Resequencing of accounts is accomplished by one of these two methods:
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Automatic IMF resequencing
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Input of an entity transaction
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See IRM 3.13.5.108 for additional information on Posting Delay Codes (PDCs).
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A scrambled TIN case occurs for the following conditions:
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Returns are filed by two or more taxpayers using same TIN.
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An accurate TIN for the taxpayers cannot be determined.
Note:
If a correct TIN is located for either taxpayer, the account must be separated. See IRM 21.6.2, Adjusting TIN-Related Problems, for detailed instructions.
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When two individuals with the same or similar names receive the same SSN from the SSA.
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A scrambled TIN condition is identified as:
Scramble indicators "01, 04, 10, 12, 13, 20, 21, 22, 23, or 24" display on CCs IMFOLE, INOLES, or ENMOD "XX" on CP54 -
Every effort must be made to locate a correct TIN for both taxpayers:
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Research using CCs IMFOL, RTVUE, INOLE, ENMOD, NAMES, NAMEI, FINDS and REINF, etc.
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If needed, request a copy of the taxpayer's Social Security record/NUMIDENT transcript.
Note:
The NUMIDENT transcript is for internal use only and must never be sent to the taxpayer.
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If you discover the case is a scrambled case, do not take any further action.
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Complete a Form 3465, Adjustment Request, and forward the case to the appropriate Customer Service Representative (CSR) in Accounts Management.
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Follow their directions regarding the resolution. The REMARKS section of the IDRS command code used must reflect, "coordinate with Accounts Management."
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Route scrambled cases requiring statute action to the Statute function.
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Many scrambled cases are identified while working the following types of cases:
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CP36s
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Duplicate filing of a return
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Taxpayer inquiries
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NOMRG transcripts
See IRM 21.6.2, Adjusting TIN-Related Problems, for further information.
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A multiple filer condition or (Mixed Entity) occurs when more than one individual files using the same TIN. Any of the following conditions could cause multiple filing issue:
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Use of an SSN by more than one unauthorized individual (invalid segment of IMF).
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One or two individuals filing two different tax returns for same tax period with same TIN.
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Family members using the same individual TIN in error (valid segment of IMF)
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When it is determined that multiple filers are involved in a case, see the following table:
If the account resides on... Then... Invalid segment of IMF File and they filed as the primary filer a. Secure both documents (e.g., returns) from files.
b. Issue "C" letters to each individual informing them to obtain a valid TIN, and/or file Form W–7.
c. Suspend the case for 45 days or until a reply is received from one or both the taxpayers involved.
d. If no reply, coordinate with Accounts Management.Valid segment of IMF a. Take no action
b. Coordinate the case with the appropriate TE/unit in Accounts Management.
c. Follow their directions regarding resolution.
d. Annotate on IDRS in the REMARKS section, "coordinate with Accounts Management. "
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All entity changes/corrections made due to oral statements from taxpayers or their authorized representatives must include the required elements outlined in IRM 21.1.3, Operational Guidelines Overview.
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When contacting a taxpayer by telephone, use the authentication disclosure procedures found in IRM 21.1.3.2.3, Operational Guidelines Overview, Required Taxpayer Authentication.
Note:
See IRM 21.1.3, Operational Guidelines Overview, Accounts Management and Compliance Services Operations. Disaster information is contained specifically in IRM 21.1.3.20, Operational Guidelines Overview, Oral Statement Authority.
Note:
Never leave any taxpayer information on the taxpayers' answering machines or voice mails, per IRM 11.3.2.6.1, Leaving Information on Answering Machines/Voice mail.
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Source Documents are not always required to complete minor entity changes (examples: obvious address misspellings, corrections to addresses, etc.) if you are absolutely sure you are speaking to the taxpayer or their authorized representative.
Note:
See the taxpayer authentication procedures in IRM 21.1.3, Operational Guidelines Overview, whenever you must speak to a taxpayer by telephone or face-to-face contact.
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Do not complete an address change for both taxpayers (who filed married filing jointly in prior years) without contact/consent from both taxpayers. See IRM 3.13.5.28 for instructions on processing oral address changes.
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Background:
Clear and concise oral notification is a statement made by a taxpayer in person or directly via telephone to a Service employee who has access to the Service Master File informing the Service employee of the address change. If the taxpayer or their authorized representative requests an address change, they must be able to provide the information in paren (4) to authenticate their identity.Caution:
Due to the high level of identity theft, it is extremely important to ensure changing/updating/correcting a taxpayers address is warranted and necessary. To ensure you are speaking directly with the correct taxpayer(s) or their authorized representative see IRM 21.1.3, Operational Guidelines Overview, for required taxpayer authentication guidelines.
Note:
The TE/CSR must authenticate the taxpayer prior to completing the address change.
Reminder:
When updating taxpayer addresses through oral statements, advise the taxpayer to change their address at their local United States Postal Service (USPS).
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Never complete an address change when the address information is received from an "unauthorized" third party.
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If either taxpayer reports a new address for their married filing joint account, inquire if the address change is for BOTH taxpayers. When the address change involves both taxpayers sharing the same address, update the address. If only one taxpayer is changing their address, update the appropriate account and leave the other taxpayer address alone. If CC INCHG/IRCHG requires the input of a filing status code, input FSC 1 unless the taxpayer will continue to file Married Filing Jointly.
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All transactions containing an address change require the TE to enter the requestor's name, title, and phone number (when available) in the Remarks field when using IAT address tool.
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In order to complete an address change through telephone contact, the taxpayer or their authorized representative must be able to provide the following information:
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Taxpayer's full name
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Secondary taxpayer's full name, if applicable
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Prior address or their Last Known Address (LKA)
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SSN(s), ITIN, and/or EIN
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New address information
If the taxpayer or their authorized representative is unable to provide all the items from above, they must be able to provide two additional items prior to completing the address change such as:
-
Spouse's DOB
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Child's/Children DOB
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Amount of income reported on the last return or tax due on their return
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Employer's shown on taxpayer's Form W-2
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Financial institutions from taxpayers Form 1099-INT or Form 1099-DIV
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Numbers of exemptions claimed on last return or on the return in question
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Tax preparer information (paid/unpaid) if any
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Expected refund amount (within $100) unless computed by IRS
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Any other verifiable information from return/account
This information is available from the taxpayers return and/or filing history. See IRM 21.1.3.2.3, Required Taxpayer Authentication and IRM 21.1.3.2.4, Additional taxpayer Authentication, for a complete list of the authentication items.
Note:
It is important to "repeat" back the new taxpayer address to confirm the new address before completing the update.
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If the taxpayer or their authorized representative CANNOT provide the required information, direct them to the IRS web page at http://www.irs.gov. If they do not have access to the web page, mail a Form 8822. Do not change the taxpayer's LKA in these circumstances.
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See IRM 3.13.5.46 for instructions on "written" address changes.
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See IRM 3.13.5.53 if either the primary and/or secondary taxpayer are establishing a separate address and the address change was communicated in writing.
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For ITIN oral address procedures, see IRM 3.21.263.4.15, IRS Individual Taxpayer Identification Number (ITIN) Real Time System (RTS), for additional information.
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When an oral address change request cannot be completed because the taxpayer cannot substantiate their identity, direct the taxpayers to the IRS web page at www.irs.gov in order to obtain a Form 8822.
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If only one taxpayer (primary/secondary) is reporting an address change, use the following table:
If the new address change impacts and is reported by... And... Then... 1. Primary Taxpayer Secondary taxpayer is on Master File (MF) with a current address (a later cycle than the joint account address) a. Change primary taxpayers module to reflect new address.
b. Take no action on secondary taxpayers account.2. Primary Taxpayer Secondary taxpayer is on MF with an old address (an earlier cycle than the joint account address) a. Change primary taxpayers module to reflect new address.
b. Update secondary taxpayers address with address information from joint account.
(If this information is prior to the primary taxpayers address change).3. Primary Taxpayer Secondary taxpayer does not have an account on MF a. Change primary taxpayers module to reflect the new address.
b. Establish the secondary taxpayer using the address information from the joint account (prior to the primary taxpayers new address change)4. Secondary Taxpayer Secondary taxpayer is already established on MF a. Change secondary taxpayers module to reflect the new address.
b. Take no action on primary taxpayers account.5. Secondary Taxpayer Secondary taxpayer does not have an account on MF a. Establish the secondary taxpayer using the new address information.
b. Take no action on primary taxpayers account.IMPORTANT: Do not change either taxpayers Joint Filing Status Code (FSC 2) when completing address changes. -
When completing an address change the TE must enter the requestor's name, title, and phone number (if present) in the Remarks field when using IAT address tool.
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Suggest to the taxpayer (reporting the new address) that they advise their spouse to submit a Change of Address, Form 8822, if applicable.
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If you receive non-Entity issues such as manual refunds, erroneous refund issues, etc. and are not directly related to Entity correction issues, please refer to the specific Part 21 (Customer Account Services) IRMs.
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Coordination may be required with the Accounts Management (AM) area for resolution and/or transference of the case to the AM Function.
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Normally, these accounts will not be extracted, but caution still must be taken since the freeze may be applied after the case is extracted.
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Take no action on a Criminal Investigation (CI) cases including Unpostable cases (Freeze Codes -Z and Z- as shown on CCs IMFOLI or TXMODA).
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If you notice trends during processing such as Forms, Notices or documents that have similar handwriting, identical envelopes, multiple identical addresses, forward these cases to your local CI.
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If disposition is not known and CI does not want the freeze released, close the case "no follow-up" using the code "NOFOLUP–CI" on IDRS.
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See IRM 21.5.6 Freeze Codes or Document 6209, if additional information is needed.
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Use the following information if you need to abbreviate taxpayer-supplied information to fit within the space limitation:
NAME/or PHRASE ABBREVIATION Trust TR Trustee TTEE Under the will of, U/W, under will UW Under agreement, U/A, Under agreement with UA Dated Jan. 16, 2011 01162011 (do not enter date/dated or the alpha month). Irrevocable Trust IRRV TR Revocable Trust RVOC TR Family Trust FAM TR Marital Trust MRTL TR Funeral Trust FNER TR Inter-Vivos INTRVS Non-exempt Charitable Trust NECT Revocable RVOC Testamentary TEST Under Trust Agreement UTA Voluntary Employee Benefit Association VEBA Insurance INS Charitable Remainder Unitrust CRUT Charitable Remainder Annuity Trust CRAT Personal Representative PER REP Fiduciary FID Executor/Executrix EX Administrator ADM Successor SUCC
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Form 56, Notice Concerning Fiduciary Relationship, is filed to notify the IRS of a fiduciary relationship. There is no restriction with regard to the information a fiduciary can receive for the entity for whom he or she is acting. A fiduciary assumes the powers, rights, duties and privileges of the taxpayer(s), until notice is given that the fiduciary capacity is terminated.
Caution:
DO NOT UPDATE the taxpayers address using their fiduciary address unless a Form 8822 or Form 8822-B is included with the Form 56 submission.
Note:
The taxpayer must sign the Form 56 and include a title describing their fiduciary role (e.g., assignee, executor, guardian, trustee, personal representative, receiver, or conservator).
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When reviewing Forms 56 and if you notice the fiduciary is appointing a high ranking IRS or Treasury employee or other high ranking governmental officials or themselves as a fiduciary, these cases should be reviewed by CI. See IRM 3.13.5.29 for additional guidance.
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If the taxpayer submits a Form 56 and uses their fiduciary address but this address is not their LKA, correspond using a Letter 0177C or Letter 0104C to inform the taxpayer a Form 8822 is needed to complete their address change. Return the Form 56 with the 0177C/0104C Letter.
Note:
Review the entire document for any other missing information prior to sending out the letter.
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A taxpayer is any individual, trust, estate, partnership, association, company or corporation. This includes pension and 401(k) plans.
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When a paper Form 56 is received, the following information is needed to process the Form:
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Taxpayer name line information
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SSN or
ITIN)or
EIN* -
Fiduciary name and address
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Title of Fiduciary (if applicable)
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Signature of Fiduciary
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Tax Forms to be filed (if not listed, refer to the table in paren (9) following.
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Tax Years/tax periods responsible as Fiduciary (Rev.12/2007 only). See the note in paren (8) following.
Note:
*Add the fiduciary information to the taxpayer's account that is listed on the Form 56. If IMF taxpayer is or has filed as FSC 2, add the fiduciary information only to the taxpayer identified on the Form 56.
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When processing Form 56 (Rev. 12/2011) if the fiduciary does not check Section B Line 5 and does not list any specific tax years, they have authority over all tax periods, research using CCs IMFOLI and TXMODA. Input the fiduciary name to the earliest posted TC150 when multiple years are listed. If the taxpayer is deceased (as shown on CC INOLES or on Form 56), update their name. Use the tax period of their date of death and add "DECD " to their name line (TC 013). You must re-enter the fiduciary name/title (if applicable) to the "Continuation of Primary Name Line" .
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When processing Form 56 (Rev. 12/2007) when the fiduciary includes multiple tax periods, input the fiduciary name to the earliest tax period listed. Input the fiduciary's name/title (if applicable) in the "Continuation of Primary Name Line" . If the taxpayer is deceased (as shown on CC INOLES or on Form 56), update their name. Use the tax period of their date of death and add "DECD " to their name line (TC 013). You must re-enter the fiduciary name/title (if applicable) to the "Continuation of Primary Name Line" .
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The submitter of the Form 56 (Rev. 12/2007) must indicate in Part III on Line 4 the specific tax year(s)/period(s) they are authorized to receive taxpayer information).
Exception:
Form 56 (Rev. 12/2007) allows the filer to terminate fiduciary relationships.
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If the taxpayer indicates "all years" with no specific years listed, add the fiduciary to the year after the last TC 150 posted (Revision 12/2007 only).
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If the taxpayer does not include the specific tax year(s), correspond to request the specific tax year(s). Return the Form 56 to the taxpayer with the correspondence letter (Revision 12/2007 only). Refer to the not below.
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If the DOD is provided, but no specific tax years are listed, correspond (Revision 12/2007 only).
Note:
When processing a Form 56 (Revision 12/2007), review the entire document and attachments for any other missing information. Example: "Detached 201112 1040" , edited in red. Use this information for the specific tax period(s) if missing on the Form 56.
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If the Form 56 does not include the returns to be filed by the fiduciary, enter the return numbers based on the information supplied by the fiduciary on behalf of the taxpayer. Use the following to make this determination:
If... Then... 1. SSN/ITIN is entered in Part I of Form 56 Edit "Form 1040" in the appropriate field of Form 56. 2. EIN is entered Edit "Form 1041" in the appropriate field of Form 56. 3. Word "gift" is entered Edit "Form 709" 4. Form 706 for 2010 is the only return entry on Form 56 Take no action.
Forward the document to files using the name control.
Request filing in alpha file.5. No description of Forms to be filed Correspond to the fiduciary . -
If the address on the Form 56 matches their LKA, continue using the instructions beginning at paren (15).
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If Form 56 is incomplete, see IRM 3.13.5.31.5 for guidelines on filing the return.
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If a Form 56 is received with a Form SS-4 attached, both documents must be forwarded to Ogden or Cincinnati campus.
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If the principal business, office, agency or legal residence (in the case of an individual filer) is located in one of the 50 states or the District of Columbia, send the documentation to the EIN operations in Cincinnati, OH.
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If there is no legal residence, principal place, principle office or agency in any state, send the documentation to the EIN operations in Ogden, UT.
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If Entity receives a Form 56 and research determines a taxpayer account does not exist on the Master File, do not establish the account. Send the Form 56, Form 8822 (if applicable) and any supporting document to Files using a Form 3210, Document Transmittal, for retention in the Alpha File.
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If, for any reason, an IRS employee has concerns regarding the authenticity of a fiduciary, requester or titled representative, the employee may request the fiduciary supply supporting authority before disclosing taxpayer information. See IRM 3.13.5.124 if needed.
Caution:
An EIN should not be assigned due to the submission of a Form 56.
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If a Form 56 is received for a BMF Entity change only, transship the documentation to the Ogden campus for international filers or to the Cincinnati campus for domestic filers using the transshipping guidelines/instructions at your campus. If a Form 56 is received for BOTH BMF and IMF, process the IMF Entity action first before transshipping the document to the Ogden or Cincinnati campus. Leave an action trail of your IMF transaction(s) and your TE stamp.
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If an IMF ECU receives a Form 56-F, Notice Concerning Fiduciary Relationship of Financial Institution, transship the Form to the Ogden or Cincinnati ECU for completion.
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If Part III of Form 56 (Rev 12/2007) indicates the taxpayer is filing the form for delinquent income taxes under Offer and Acceptance, send the Form 56 to the Fraud Detection Center.
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When a "Paper" Form 56 is received, the following information must be included on the Form:
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Taxpayer Name line information.
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Social Security Number/Employer Identification Number
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Taxpayer and Fiduciary name and address information.
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Supply information regarding the tax forms they are responsible for filing on behalf of the taxpayer. If this information is not supplied, see IRM 3.13.5.31 paren (9) for additional information.
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The tax years or tax periods the fiduciary is responsible (Form 56 (12/2007 only))
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Signature
Input the required information using CC INCHG. Leave an action trail.
Exception:
If the fiduciary title is not included on the Form 56, review all of the attached documentation/ legal documents (if applicable).
Note:
If the account is inactive (MFR 08), reopen the account using a TC 012 (if necessary).
If a name change is required, complete the name change with a PDC of 3 (when applicable). -
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For the 2011 version only, review the form 56 and any attachments to ensure the Section A. Authority is completed.
Note:
If this information is attached to the Form 56, do not correspond to the fiduciary. Edit the missing information on the Form 56.
If... Then... a. 1 a is checked Decedent's DOD must be entered on Line 2 a b. 1 b is checked c. 1 c is checked Date of appointment must be entered on Line 2 b d. 1 d is checked Date of appointment or
date of the transfer of assessment must be entered on Line 2 be. 1 e is checked Date the assets were assigned must be entered on Line 2 b f. 1 f is checked Date of appointment must be entered
or date the assets were transferred or assigned must be entered on Line 2bIf the information is not included on the form or cannot be determined through research or review of the Form 56 and any attachments, correspond to the fiduciary using the address included on the Form 56.
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If the Form 56 contains information that the taxpayer is deceased, research to determine the taxpayer's Date of Death (DOD) (as shown on CC INOLE). Add the taxpayer's DOD information when applicable. See IRM 3.13.5.95 for additional information.
Caution:
Do not add a DOD to a taxpayer account, without copies or original documents that include the date of the taxpayer's death.
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In order to add the taxpayer's DOD to their account, see IRM 3.13.5.95 for additional information.
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If the Form contains documentation proving the taxpayer's DOD and there is no DOD displayed on their account, see IRM 3.13.5.118.6 for additional information.
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See IRM 3.13.5.124 for the acceptable title abbreviations when processing Form(s) 56.
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If any of the information listed in paren (18) is missing and/or not on the attachments, correspond using a 177C Letter to secure this information.
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Direct your correspondence to the fiduciary if enough information is present to correspond.
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Return the Form 56 with your correspondence. When corresponding for missing information from the fiduciary, correct the address on the letter from "DECD" to "Estate of ..." .
Note:
DO NOT UPDATE the taxpayers account at this time.
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If the EIN and/or SSN are missing and the correct TIN cannot be located, return the Form 56 to the taxpayer and request the missing TIN. Inform the taxpayer to access the IRS internet at www.irs.gov in order to locate a copy of a Form SS-4 and request completion of both documents and return them to the IRS for processing.
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If the taxpayer's address is missing, use the fiduciary's address. If the fiduciary address is missing, contact the fiduciary by telephone when possible.
Note:
If the fiduciary address is missing, return the Form 56 back to the taxpayer.
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Illinois Land Trusts do not require an EIN. However, the filer may choose to receive an EIN and file an annual return (example: Form 1120, Form 1065 or Form 1041).
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If a Form 56 is received with an Illinois Land Trust entered in Part I and no returns are indicated in Part III, edit the name control and file the Form 56 alphabetically.
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If a Form 56 is received with an Illinois Land Trust entered in Part I and returns are listed in Part III, research to ensure the trust has a valid EIN. Edit the EIN on the Form 56 if needed and input a TC 098. If EIN is NOT located, return the Form 56 to the trust as incomplete.
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A facsimile stamped signature may be acceptable for a fiduciary. A group of Form 56 requests, with a stamped signature, must be accompanied with a letter signed under "Penalties of Perjury" , by the person authorized to sign the Form 56. This indicates the stamped signature is approved to sign the Form 56. A copy of the letter must be attached to each Form 56 and retained for inspection.
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If the fiduciary notifies the IRS that (either through correspondence or Form 56 by checking the termination block in Part IV, Section A) that the fiduciary relationship has terminated or they revoked their relationship, update the account as follows:
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If the account has fallen off the Master File, take no action.
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Once the account is terminated, follow the disposition procedures.
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Review the Form 56 to determine if the Total Revocation Section of Form 56 is completed.
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If the fiduciary is no longer authorized for the taxpayer, remove the fiduciary name and restore the taxpayer's address (if needed).
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If the "Substitute Fiduciary" section is completed, establish this fiduciary name ONLY as requested.
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Information has been provided on the IRS.gov for the Form 56 that instructs the fiduciary to write "TERMINATE" in red capital letters across the top of a previously filed Form 56 or to submit a new Form 56. The new form (when applicable) must be completely filed out and signed.
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When Form 56 (12/2011) versions are received with TERMINATE written, remove the fiduciary name and or title from the taxpayer's account as requested.
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The following is useful in determining whether to use the Fiduciary or the "In Care Of" name as the IMF taxpayers second name line information. If the Fiduciary/In Care Of name line includes a designated title (example: Thomas Cardinal, Trustee), you must always enter the correct abbreviation of their title (if space allows). If the fiduciary title information is not supplied in Part I of the Form 56, review entire Form 56 and any attached documentation (including legal documents) to determine the appropriate fiduciary title.
If Form 56... And... Then... 1. Contains a fiduciary's name only add fiduciary's name information as the secondary taxpayer name line 2. Contains a fiduciary's name and an "In Care Of Name" name listed on CC CFINK matches Fiduciary's name add fiduciary's name as secondary name line name listed on CC CFINK matches the "In Care Of Name" , add this name as secondary name line name listed on CC CFINK is different than fiduciary's or In Care Of Name use fiduciary's name as secondary name line Change the taxpayers address if a Form 8822 is attached. See IRM 3.13.5.124 for information on standard abbreviations.
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If a Form 56, Notice Concerning Fiduciary Relationship, is submitted that reflects a different address than the taxpayers LKA, do not update the taxpayers address unless a Form 8822 or Form 8822-B is included/attached.
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Complete the address change based on the submission of a completed Form 8822 or 8822-B.
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See IRM 3.13.5.31 for additional instructions on completing the Form 56.
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Send Form 56 as a source document to Files using a Form 3210, Document Transmittal. Notate on the Form 3210 to file the Form 56 in the ALPHA File or per local procedures.
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If the taxpayer filed electronically, research for the electronically filed Form 8453 Electronically Filed (ELF) DLN. Send the information using a Form 3210, Document Transmittal, the Form 56, and any supporting document to Files indicating the information will be filed in the ALPHA File.
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A tax year is an annual accounting period for keeping records and reporting income and expenses. Once the tax year is established, the taxpayer continues to use that tax year until permission is granted by IRS to change the tax year selected. The Form 1128 is filed to request a change in tax year.
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For an individual taxpayer's application to be accepted it must be received complete and filed timely.
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When a Form 1128 is received in an IMF campus, review the form for the following in order to accept the document:
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Part I completed.
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Signature(s) of the taxpayer(s).
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Part II, Section C, Line 9 checked "yes" (see IRM 3.13.5.13.4(7)).
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For an individual taxpayer to change their tax year, the application MUST be filed on or before the taxpayer's due date.
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The Form 1128 due date for the majority of IMF filers is:
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April 15, or;
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the date the TC 460 (extension) displays on the taxpayers account, or;
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Trusts, generally due on the 15th day of the 4th month following the end of the tax period.
Reminder:
The extension due date of an IMF taxpayer is October 15.
To determine if a taxpayer has filed for an extension, review their account on CC IMFOLT to determine the date displayed beside the TC 460 "EXT DT" field. -
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Review the Received Date stamp and the following to determine if the Form 1128 is timely filed:
If... Then... a. Received date indicates the Form 1128 is timely Continue processing b. Form 1128 is received with a letter from Chief Counsel advising the taxpayer to file within 30 days of the date of their letter and it is received within this time period Continue processing c. Correspondence is received from the taxpayer as a result of Form 1128 being denied because it was filed late. 1. Use the Letter 2233C (or other appropriate letter) to return the denied Form 1128 to the taxpayer.
2. Inform the taxpayer that their request should be filed with Chief Counsel per the Form 1128 instructions. -
Review Page 1, Part 1, General Information, for the following information:
If... And... Then... a. Signature(s) is missing Return the Form 1128 to the taxpayer using a Letter 0143C and request the missing signature. b. An agent is designated Power of Attorney (POA) is attached 1. Retain a copy and attach it to the Form 2848.
Annotate on the case "POA to CAF"
2. Forward the POA to the Centralized Authorization File (CAF) Unit if the document authorizes POA recognition for additional returns per the instructions on the back of the POA form.c. POA signs Form 1128 Return Form 1128 to the taxpayer using a 2314C letter (or other appropriate letter). d. Part I and Form 1128 is complete Continue processing e. Part 1, Form 1128 is incomplete Return Form 1128 to the taxpayer by using the instructions in paren (10). f. Part II, Section C, Line 9 checked "Yes" Continue processing and follow the instructions in paren (12). g. Part III, Section A is completed by all applicants request a ruling on change, adoption, or retention of their tax year. 1. Follow the instructions in paren (9).
2. Inform the taxpayer by mailing a 0086C letter (or other appropriate letter). -
When Part III, Section A requests are received, the Form 1128 must be forwarded to the following address:
Internal Revenue Service
Associate Chief Counsel (Income Tax and Accounting)
Attn: CC:PA:LPD:DRU
PO Box 7604
Ben Franklin Station
Washington, DC 20044-7604-
Retain a copy of the Form 1128 in the suspense files for 45 days (for taxpayer inquiries).
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At the end of 45 days, destroy as classified waste.
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If the Form 1128 is not timely filed,
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Reject the form. Annotate "Rejected" and the date of the rejection.
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Send taxpayer a Letter 2233C , Application To Adopt, Change, or Retain a Tax Year Denied.
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Enclose Rejected Form 1128 in 2233C to taxpayer.
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Return the original Form 1128 and 2233C to the taxpayer, using a Form 14219, Return of Documentation to the Taxpayer, and;
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Route photocopies, 2233C and Form 1128 to Files for placement in the ALPHA FILE.
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If Form 1128 is timely, but Part I, Page 1 of Form 1128 has not been completed, send the taxpayer a Letter 2314C requesting the appropriate missing information.
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Retain a copy of the Form 1128 in the suspense files for 45 days (for taxpayer inquiries).
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At the end of 45 days, destroy as classified waste.
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If Form 1128 is approved by the National Office, complete using the following guidelines.
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National Office retains the Form 1128 and submits to IRSC a copy of approved letter ruling.
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Use CC INCHG to update the FYM. This will generate a TC 016.
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Annotate on the letter ruling the date the TC 016 was entered and the employee IDRS number.
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Route the ruling letter to Files for association with the Form 1128.
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When the Form 1128 is determined to be complete and timely filed, input the taxpayers request using the following guidelines:
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Use CC INCHG to update the FYM (generates a TC 016);
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Stamp "approved" on original Form 1128 then photocopy the Form 1128.
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Annotate on the original Form 1128 the date the TC 016 was entered and the employee IDRS number.
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Send the photocopy of Form 1128 with a 2314C letter to the taxpayer and their POA, if applicable, informing the taxpayer the Form 1128 has been approved.
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Route the original Form 1128 to Files for placement in the ALPHA File.
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