Part 3. Submission Processing

Chapter 17. Accounting and Data Control

Section 278. Paper Check Conversion (PCC) System (Cont. 1)

3.17.278  Paper Check Conversion (PCC) System (Cont. 1)

3.17.278.2 
Download Available OTCnet Participant User Guides (Check Capture and Check Processing)

3.17.278.2.8 
OTCnet Reporting on Scanned Checks

3.17.278.2.8.1  (10-01-2012)
Purpose of Accessing Check Processing Reports

  1. Click on the following link to review information concerning OTCnet Chapter 8, Purpose of Accessing Check Processing Reports: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.8.2  (10-01-2012)
View a CIRA Query

  1. Chapter 8, View a CIRA Query section contains the following information:

    • Item Status

    • View a CIRA Record

  2. Click on the following link to review information concerning OTCnet Chapter 8, View a CIRA Query: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.8.3  (10-01-2012)
Business Reports

  1. Chapter 8, Business Reports section contains the following information:

    • CIRA CSV Report

    • Check Image Report

    • Agency CIRA Report

    • OTC Endpoint Check Cashing Policy Report

    • OTC Verification Groups Report

    • LVD Content Report

    • Organization Hierarchy Report

    • 215 Deposit Voucher Report

    • 5515 Debit Ticket Report

  2. Click on the following link to review information concerning OTCnet Chapter 8, Business Reports: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.8.4  (10-01-2012)
Administration Reports

  1. Chapter 8, Administration Reports section contains the following information:

    • CIRA Transmission Summary Report

    • CIRA Transmission (Detailed) Summary Report

    • FS Statistical Report

    • Summary

    • Glossary

    • Index

  2. Click on the following link to review information concerning OTCnet Chapter 8, Administration Reports: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.9  (10-01-2012)
OTCnet Troubleshooting

  1. OTCnet Chapter 9, Troubleshooting contains the following sections:

    • Troubleshooting Overview

    • Problems Closing/Approving a Batch

    • Troubleshooting Password and User Access

    • Troubleshooting Scanner and Printer Issues

    • Troubleshooting Error Message

    • Problems Accessing OTCnet

    • Adjusting an Incorrect Entry

    • Problems Balancing to CA$HLINK II

    • Refilling the Electronically Processed Hand Stamp

  2. Click on the following link to review the OTCnet Chapter 9, Troubleshooting: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.9.1  (10-01-2012)
Troubleshooting Overview

  1. Click on the following link to review OTCnet Chapter 9, Troubleshooting Overview: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.9.2  (10-01-2012)
Problems Closing/Approving a Batch

  1. Click on the following link to review OTCnet Chapter 9, Problems Closing/Approving a Batch: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.9.3  (10-01-2012)
Troubleshooting Passwords and User Access

  1. OTCnet Chapter 9, Troubleshooting Passwords and User Access section contains the following information:

    • OTCnet Password Configuration for All Users

    • Troubleshooting Account Issues

  2. Click on the following link to review OTCnet Chapter 9, Troubleshooting Passwords and User Access: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.9.4  (10-01-2012)
Troubleshooting Scanner and Printer Issues

  1. Chapter 9, Troubleshooting Scanner and Printer Issues section contains the following information:

    • Scanner Imaging or Check Reading Problems

    • Scanner Problems - All Scanner Types

    • EC7000i Scanning Problems

    • Panini Scanning Problems

    • Default Sound Signals

    • Check processing Error

    • Keypad/Scanner Problems

    • Printer Problems

  2. Click on the following link to review OTCnet Chapter 9, Troubleshooting Scanner and Printer Issues: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.9.5  (10-01-2012)
Troubleshooting Error Message

  1. Chapter 9, Troubleshooting Error Message section contains the following information:

    • Error Message

    • Troubleshooting Errors within OTCnet Check Capture and Check Processing

  2. Click on the following link to review OTCnet Chapter 9, Troubleshooting Error Message: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.9.6  (10-01-2012)
Problem Accessing OTCnet

  1. Click on the following link to review OTCnet Chapter 9, Problem Accessing OTCnet: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.9.7  (10-01-2012)
Adjusting an Incorrect Entry

  1. Click on the following link to review OTCnet Chapter 9, Adjusting an Incorrect Entry: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.9.8  (10-01-2012)
Problems Balancing to CA$HLINK II

  1. Click on the following link to review Chapter 9, Problems Balancing TRS: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.9.9  (10-01-2012)
Refilling the ‘Electronically Processed’ Hand Stamp

  1. Click on the following link to review OTCnet Chapter 9, Refilling the ‘Electronically Processed’ Hand Stamp: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.10  (10-01-2012)
OTCnet Appendix

  1. Chapter 10, OTCnet Appendix contains the following sections:

    • Appendix A. Administrative Notes

    • Appendix B. Password Requirements

    • Appendix C. Image Quality

    • Appendix D. Central Image Research (CIRA) Query

    • Appendix E. CIRA CSV File Overview

    • Appendix F. Master Verification Database (MVD)

    • Appendix G. Re-Presentment

    • Appendix H. Equipment Returns

    • Appendix I. OTCnet Check Capture Codes

    • Appendix J. OTCnet Security

  2. Click on the following link to review OTCnet Chapter 10, Appendix: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.10.1  (10-01-2012)
Appendix A. Administrative Notes

  1. Click on the following link to review OTCnet Chapter 10, Appendix A. Administrative Notes: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.10.2  (10-01-2012)
Appendix B. Password Requirements

  1. Click on the following link to review OTCnet Chapter 10, Appendix B. Password Requirements: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.10.3  (10-01-2012)
Appendix C. Image Quality

  1. Click on the following link to review OTCnet Chapter 10, Appendix C. Image Quality: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.10.4  (10-01-2012)
Appendix D. Central Image Research (CIRA) Query

  1. Click on the following link to review OTCnet Chapter 10, Appendix D. Central Image Research (CIRA) Query: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.10.5  (10-01-2012)
Appendix E. CIRA CSV File Overview

  1. Click on the following link to review OTCnet Chapter 10, Appendix E. CIRA CSV File Overview: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.10.6  (10-01-2012)
Appendix F. Master Verification Database (MVD)

  1. Click on the following link to review OTCnet Chapter 10, Appendix F. Master Verification Database (MVD): http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.10.7  (10-01-2012)
Appendix G. Re-Presentment

  1. Click on the following link to review OTCnet Chapter 10, Appendix G. Re-Presentment: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.10.8  (10-01-2012)
Appendix H. Equipment Returns

  1. Click on the following link to review OTCnet Chapter 10, Appendix H. Equipment Returns: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.10.9  (10-01-2012)
Appendix I. OTCnet Check Capture Codes

  1. Chapter 10, Appendix I. OTCnet Check Capture Codes section contains the following information:

    • ACH Return Reason Codes

    • Check 21 Returns Codes

    • Transaction Status Code Monitoring

    • OTCnet Processing Forward Files

    • OTCnet Returns

  2. Click on the following link to review OTCnet Chapter 10, Appendix I. OTCnet Check Capture Codes: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.10.10  (10-01-2012)
Appendix J. OTCnet Security

  1. Chapter 10, Appendix J. OTCnet Security section contains the following information:

    • Purpose

    • What is PII?

    • Access Control

    • Risk Assessment

    • Personnel Security and Procedures

    • Physical and Environmental Protection

    • Contingency Plan

    • Configuration Management

    • System Maintenance

    • System and Information Integrity

    • Media Protection

    • Incident Response

    • Awareness and Training

    • Summary

    • Glossary

    • Index

  2. Click on the following link to review OTCnet Chapter 10 Appendix J. OTCnet Security:: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.11  (10-01-2012)
RDM Scanner Appendix

  1. OTCnet Chapter 11, RDM Scanner Appendix contains the following sections:

    • Scanner EC5000i User Manual

    • Scanner EC6000i Gen2 and EC 7000i

    http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.11.1  (10-01-2012)
Scanner EC5000i

  1. Click on the following link to review OTCnet Chapter 11, Scanner EC5000ihttp://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.11.2  (10-01-2012)
OTCnet EC6000i Gen2 and EC7000i Scanner Installation Guide (Updated November 2007)

  1. OTCnet Chapter 11, EC6000i Gen 2 and EC7000i Scanner Installation Guide contains the following sections:

    • Compliance Statements

    • Introduction

    • Requirements

    • Recommendations

    • Setting Up the EC6000i Gen 2 or EC7000i Scanner

    • Operating the EC6000i Gen 2 or EC7000i Scanner

    • Maintaining the EC6000i Gen 2 or EC7000i Scanner

    • Troubleshooting

    • Specifications

    • Warranty Information

  2. Click on the following link to review information concerning OTCnet Chapter 11, EC6000i or EC7000i: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.11.2.1  (10-01-2012)
Compliance Statements

  1. Click on the following link to review information concerning OTCnet Chapter 11, EC6000i / EC7000i Scanner, Compliance Statements: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.11.2.2  (10-01-2012)
Introduction

  1. Click on the following link to review information concerning OTCnet Chapter 11, EC6000i / EC7000i Scanner, Introductionhttp://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.11.2.3  (10-01-2012)
Requirements

  1. Click on the following link to review the information for OTCnet Chapter 11, EC6000i and EC7000i Requirements: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.11.2.4  (10-01-2012)
Recommendations

  1. Click on the following link to review the information for OTCnet Chapter 11, Recommendations: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.11.2.5  (10-01-2012)
Setting Up the EC6000i Gen2 or 7000i Scanner

  1. Chapter 11, Setting Up the EC6000i and EC7000i Scanner section contains the following information:

    • Choose a Location

    • Unpack the Shipping Box

    • Inspect the Unit’s Features

    • Connection Ports

    • Insert the Franking Acknowledgement Printer Cartridge (Optional)

    • Connect to a Telephone Line

    • Connect the Power Cord

  2. Click on the following link to review information concerning OTCnet Chapter 11, EC6000i or EC7000i: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.11.2.6  (10-01-2012)
OTCnet Operating the EC6000i Gen 2 or EC7000i Scanner

  1. Chapter 11, Operating the EC6000i Gen2 and EC7000i Scanner section contains the following information:

    • Preparing Checks

    • Feeding Checks

    • Swiping Magnetic Stripe Cards (Optional)

    • Understanding Status Signals

  2. Click on the following link to review information concerning OTCnet Chapter 11, Operating the EC6000i or EC7000i Scanner: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.11.2.7  (10-01-2012)
Maintaining the EC6000i Gen 2 or EC7000i Scanner

  1. Chapter 11, Operating the EC6000i Gen 2 and EC7000i Scanner section contains the following information:

    • Preparing Checks

    • Feeding Checks

    • Swiping Magnetic Stripe Cards (Optional)

    • Understanding Status Signals

  2. Click on the following link to review information concerning OTCnet Chapter 11, Maintaining the EC6000i or EC7000i: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.11.2.8  (10-01-2012)
Troubleshooting

  1. Chapter 11, Troubleshooting section contains the following information:

    • Modem Does Not Function

    • Peripheral Device Does Not Respond

    • Check Feeder Does Not Function Properly

    • Card Transactions Do Not Function Properly

  2. Click on the following link to review information concerning OTCnet Chapter 11, Troubleshooting: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.11.2.9  (10-01-2012)
Specifications

  1. Click on the following link to review information concerning OTCnet Chapter 11, EC6000i / EC7000i Warranty Information: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.11.2.10  (10-01-2012)
Warranty Information

  1. Click on the following link to review information concerning OTCnet Chapter 11, EC6000i / EC7000i Warranty Information: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.12  (10-01-2012)
OTCnet Panini Scanner Appendix

  1. OTCnet Chapter 12, Panini Scanner Appendix contains the following sections:

    • General

    • Learning About the Panini Vision X

    • Operating Your Panini Vision X

    • Getting Started

    • Maintenance

    • Specifications

    • Vision X SD Addendum

    • Vision X AGP Addendum

    • Vision X P Addendum

    • Multilingual WEEE Disposal procedure and Safety Precautions

  2. Click on the following link to review information concerning OTCnet Chapter 12, Panini Scanner Appendix: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.12.1  (10-01-2012)
General

  1. Chapter 12, General section contains the following information:

    • Audience

    • Safety Precautions

    • If the Machine is Damaged

  2. Click on the following link to review information concerning OTCnet Chapter 12, General: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.12.2  (10-01-2012)
Learning about the Panini Vision X

  1. Chapter 12, Learning About the Panini Vision X section contains the following information:

    • Packaging List

    • External Parts Description

    • Internal Parts Description

  2. Click on the following link to review information concerning OTCnet Chapter 12, Learning about the Panini Vision X: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.12.3  (10-01-2012)
Operating your Panini Vision X

  1. Chapter 12, Learning about the Operating your Panini Vision X section contains the following information:

    • Document Support Installation

    • Extension Plate Installation

    • Power Cable Connection

    • USB 2 Cable Connection

    • HP C6602A Ink-Jet Cartridge Installation

    • Pocket Length Adjustment

  2. Click on the following link to review information concerning OTCnet Chapter 12, Operating your Panini Vision X: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.12.4  (10-01-2012)
Getting Started

  1. Chapter 12, Getting Started section contains the following information:

    • Status Lights

    • How to Prepare and Load Checks

    • Clearing Jams

  2. Click on the following link to review information concerning OTCnet Chapter 12, Getting Started: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.12.5  (10-01-2012)
Maintenance

  1. Chapter 12, Maintenance section contains the following information:

    • Cleaning the Transport

    • Cleaning the Contact Image Sensors

    • Cleaning the HP C6602A Ink-Jet Cartridge

    • Cleaning Photocells Detector

    • Replacing the Feeder and Separator Rollers

    • Cleaning the Reading Transport Belt

    • Install the External Covers

  2. Click on the following link to review information concerning OTCnet Chapter 12, Maintenance: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.12.6  (10-01-2012)
Specifications

  1. Chapter 12, Specifications section contains the following information:

    • Technical Specifications of the Panini Vision X

    • Technical Specifications of the PC

  2. Click on the following link to review information concerning OTCnet Chapter 12, Specifications: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.12.7  (10-01-2012)
Vision X SD Addendum

  1. Click on the following link to review information concerning OTCnet Chapter 12, Vision X SD Addendum: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.12.8  (10-01-2012)
Vision X AGP Addendum

  1. Click on the following link to review information concerning OTCnet Chapter 12, Vision X AGP Addendum: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.12.9  (10-01-2012)
Vision X P Addendum

  1. Click on the following link to review information concerning OTCnet Chapter 12, Vision X P Addendum: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.12.10  (10-01-2012)
Multilingual WEEE Disposal Procedure and Safety Precautions

  1. Click on the following link to review information concerning OTCnet Chapter 12, Multilingual WEEE Disposal Procedure and Safety Precautions: http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.2.13  (10-01-2012)
Queue Interface

  1. Click on the following link to review information concerning OTCnet Chapter 13, Queue Interphace:http://www.fms.treas.gov/otcnet/training/wbt/course_FMSOTC/index.htm

3.17.278.3  (04-05-2010)
PCC and RS-PCC Equipment and Supplies

  1. Each Campus is responsible for installing the OTCnet and RS-PCC equipment.

  2. Headquarters will assist Campus Support and Field Assistance with the responsibility of training their individual areas on using the OTCnet and RS-PCC systems.

  3. If you experience problems with the OTCnet screens, contact Treasury OTC Support Center at either 1–866–945–7920 or 302–324–6442 or via E-mail at: FMS.OTCChannel@citi.com.

  4. If you experience problems with the RS-PCC system, contact the RS-PCC HQ analysts via E-mail at &W&I CAS:SP:ATP:EP:RSPCC.

  5. All sites are responsible for the upkeep of new equipment purchases for OTCnet or RS-PCC by coordinating with their individual Organization Procurement Analyst. The Submission Processing Accounting and Tax Payment Branch is no longer responsible for the upkeep or purchase of new equipment for users of OTCnet and RS-PCC.

3.17.278.4  (04-05-2010)
OTCnet Access/Security Forms and Passwords

  1. Only authorized users may gain access to the OTCnet; Contact the RS-PCC OTCnet Security, Valerie Jones: 202-283-4167, at Valerie.Jones@irs.gov or &W&I CAS:SP:ATP:EP:RSPCC.

  2. Authorized users will be issued a Login name and temporary password. Upon initial login, the password must be changed to a unique password that will only be known to that user.

  3. Only the Manager, Lead or designated employees have permission to access the POS System Administration Tool (SAT). New login names must contain a minimum of six characters.

  4. The PCC terminal constitutes a stand-alone machine, therefore each user must be added to each individual terminal. It is advised when the user changes a password on one terminal that it should be changed on all others as well. When the password is changed in the SAT, it is also changed in the POS and Batch Manager for that terminal.

  5. If a user becomes locked, a red lock icon will appear next to the user name under the SAT. To unlock, activate, deactivate, or edit a user account, right click on the users login. A drop-down menu will appear with the following choices: New, Edit, Delete, Unlock, and Deactivate. Click the action you wish to take and the users account is immediately updated.

  6. If a user has forgotten their password, a new temporary one needs to be issued via the SAT by a designated system administrator. Once this password has been issued, the user will need to login to the POS using the temporary password and then change the temporary password to a new password.

  7. Agency Location Code (ALC) - This is an eight digit number identifying a governmental agency for accounting purposes used in the TRS system to distribute funds. The PCC input clerk must always make sure the ALC is the proper one assigned.

  8. Valid Agency Location Code plus 2 - The agency identifying code plus a unique two digit number that is used in POS to identify a cash-flow. This number is assigned by the Treasury OTCnet Support Center. The ALC+2 numbers are:

    • 2009170002 = Brookhaven Campus Support (CS) Offer and Compromise Payments

    • 2009170003 = Memphis CS Offer and Compromise Payments

    • 20092900RS = All RS-PCC Payments

    • 20092900CS = All CS payments processed through RS-PCC

    • 20092900 01 = Philadelphia CS Insolvency Payments

    • 20092900 03 = Philadelphia CS payments processed through RS-PCC

    • 20092900 04 = Brookhaven CS payments processed through RS-PCC

    • 20092900 05 = Memphis CS payments processed through RS-PCC

    • 20092900 06 = Andover CS payments processed through RS-PCC

    • 20092900 07 = Atlanta CS payments processed through RS-PCC

    • 20092900 08 = Austin Submission Processing (SP) payments processed through RS-PCC

    • 20092900 FA = All Field Assistance (FA) payments processed through RS-PCC

    • 20092900 21 = FA Area 1

    • 20092900 22 = FA Area 2

    • 20092900 23 = FA Area 3

    • 20092900 24 = FA Area 4

    • 20092900 25 = FA Area 5

3.17.278.5  (03-17-2011)
OTCnet Processing Centralized Offer in Compromise (COIC) Payments

  1. As of April, 2005, IRS began using a new technology to process COIC checks. This technology is known as PCC OTC. The PCC OTC system scans checks and automates the receipt, acceptance, transferring, and recording of funds. PCC OTC is a system that converts checks into electronic fund transfers. The paper checks are no longer sent to the bank. FS recommends the scanned checks be shredded within 14 days after processed. The shredder must be located with the unit where the scanned checks are securely stored.

  2. As of August 2012, COIC begin using OTCnet. OTCnet replaced PCC OTC by combining ACH and Check 21 in the same process. Payments are still scanned and Brookhaven and Memphis Campus Support are the only sites that process COIC payments. They must fax a copy of the OTCnet Deposit Breakdown Sheet for the current day’s deposit to the designated fax number at Cincinnati Submission Processing Accounting Department. Campus Support must send, via overnight mail delivery, the batch listings, and the original Form 2515, Record of Offer in Compromise, to Cincinnati Submission Processing Accounting Department.

  3. When OTCnet is down, the Account Management (AM) Headquarters Campus Support Analyst and Submission Processing (SP) Headquarters RS-PCC Analysts must be notified immediately. If OTCnet is down for more than one day, the payments must be transshipped to Cincinnati Submission Processing. See:IRM 21.1.7 W&I Accounts Management Campus Support.

  4. Campus Support must be made aware of questionable remittances. SeeIRM 21.1.7 W&I Accounts Management Campus Support.


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