Face-to-face Tax Help
IRS Taxpayer Assistance Centers are your source for personal tax help when you believe your tax issue cannot be handled online or by phone, and you want face-to-face assistance.
On-line Appointments for Preparation of Federal Tax Return
If you qualify to have the IRS prepare your 2009 Federal Tax Return, you may be able to schedule an appointment on-line. Select offices are participating in a program to allow taxpayers to schedule appointments via the internet.
If you need to resolve a tax problem, have questions about how the tax law applies to your individual tax return, or you're more comfortable talking with someone face-to-face, visit your local Taxpayer Assistance Center where you can spread out your records and talk with an IRS representative across the counter. No appointment is necessary - just walk in. If you prefer, you may call a local number (see chart, below) to learn about available and alternate services, and to reschedule appointments with IRS personnel. If you have an ongoing, complex tax account problem or a special need, such as a disability, an appointment may be requested. All other issues will be handled without an appointment.
Note: Before visiting your local office click on “Services Provided” in the chart below to see what services are available. Services may vary from site to site. You can get these services on a walk-in, non-advance appointment basis.
Caution: Many of our offices are located in Federal Office Buildings. These buildings may not allow visitors to bring in cell phones with camera capabilities.
Multilingual assistance is available in every office. Hours of operation are subject to change.
| City |
Street Address |
Days/Hours of Service |
Telephone* |
On-line appointments for Tax Return Preparation |
| Albany |
Clinton Ave. & N. Pearl St.
Albany, NY 12207 |
Monday - Friday 8:30 a.m. - 4:30 p.m.
*Effective 2/1 - 4/7 this office will be open until 6:00 p.m. on Mondays & Wednesdays. From 4/12 - 4/15 until 6:00 p.m.
On Saturdays 1/30, 2/6, 2/20 & 4/10 from 9:00 a.m. - 2:00 p.m.
Services Provided
|
(518) 427-4250 |
|
| Binghamton |
49 Court St.
Binghamton, NY 13901 |
Monday - Friday 8:30 a.m.-4:30 p.m.
(Closed for lunch 1:00 p.m. - 2:00 p.m.)
Services Provided
|
(607) 721-0338 |
|
| Bronx |
1200 Waters Place
Bronx, NY 10461 |
Monday - Friday 8:30 a.m.-4:30 p.m.
*Effective 2/8 - 2/24 this office will be open until 5:30 p.m. on Mondays & Wednesdays.
On Saturdays 1/30, 2/20 & 4/10 from 9:00 a.m. - 2:00 p.m.
Services Provided
|
(212) 436-1000 |
|
| Brooklyn |
625 Fulton St.
Brooklyn, NY 11201 |
Monday - Friday 8:30 a.m.-4:30 p.m.
*Effective 2/1 - 4/15 this office will be open from 8:00 a.m. - 5:30 p.m.
On Saturdays 1/30, 2/20, 3/13, 3/27 & 4/10 from 9:00 a.m. - 2:00 p.m.
Services Provided
|
(718) 488-2068 |
Schedule Appointment |
| Buffalo |
130 South Elmwood Ave.
Buffalo, NY 14202 |
Monday - Friday 8:30 a.m.-4:30 p.m.
*Effective 2/1 - 4/7 this office will be open until 6:00 p.m. on Mondays & Wednesdays. From 4/12 - 4/15 until 6:00 p.m.
On Saturdays 1/30, 2/6, 2/20 & 4/10 from 9:00 a.m. - 2:00 p.m.
Services Provided
|
(716) 961-5100 |
|
| Elmira |
149 West Gray St.
Elmira, NY 14901 |
Monday - Friday 8:30 a.m.- 4:30 p.m.
(Closed for lunch 1:00 p.m. - 2:00 p.m.)
*Effective 1/29 - 12/31 this office will be open on Fridays by appointment from 12:30 p.m. - 4:30 p.m.
Services Provided
|
(607) 767-1012 |
|
| Garden City |
107 Charles Lindbergh Blvd.
Garden City, NY 11530 |
Monday - Friday 8:30 a.m.-4:30 p.m.
*On Saturday 2/20 from 9:00 a.m. - 2:00 p.m.
Services Provided
|
(516) 683-5169 |
|
| Hauppauge |
1180 Veterans Memorial Hwy.
Hauppauge, NY 11788 |
Monday - Friday 8:30 a.m.-4:30 p.m.
*On Saturday 2/20 from 9:00 a.m. - 2:00 p.m.
Services Provided
|
(631) 851-4726 |
|
| Jamestown |
E. 3rd St. & Prendergast Ave.,
Jamestown, NY 14701 |
Monday - Friday 8:30 a.m.- 4:30 p.m.
(Closed for lunch 1:00 p.m. - 2:00 p.m.)
*Effective 1/29 - 12/31 this office will be open on Fridays by appointment from 12:30 p.m. - 4:30 p.m.
Services Provided
|
(716) 961-5100 |
|
| Kingston |
153 Sawkill Rd.
Kingston, NY 12401 |
Monday - Friday 8:30 a.m.-4:30 p.m.
(Closed for lunch 1:00 p.m. - 2:00 p.m.)
*Effective 1/29 - 12/31 this office will be open on Fridays by appointment from 12:30 p.m. - 4:30 p.m.
Services Provided
|
(845) 339-5384 |
|
| New Windsor |
300 Commerce Dr.
New Windsor, NY 12553 |
Monday 8:30 a.m.-4:30 p.m.
(Closed for lunch 1:00 p.m. - 2:00 p.m.)
Services Provided
|
(845) 561-8990 |
|
| New York (Harlem) |
2283 Third Ave.
New York, NY 10035 |
Monday - Friday 8:30 a.m.-4:30 p.m.
*Effective 2/1 - 4/15 this office will be open from 8:00 a.m. - 5:30 p.m.
On Saturdays 1/30, 2/20 & 4/10 from 9:00 a.m. - 2:00 p.m.
Services Provided
|
(212) 436-1000 |
|
| New York (Downtown) |
290 Broadway
New York, NY 10007 |
Monday - Friday 8:30 a.m.-4:30 p.m.
*On Saturday 2/20 from 9:00 a.m. - 2:00 p.m.
Services Provided
|
(212) 436-1000 |
Schedule Appointment |
| New York (Midtown) |
110 W. 44th St.
New York, NY 10036 |
Monday - Friday 8:30 a.m.-4:30 p.m.
*Effective 2/9 - 2/25 this office will be open until 5:30 p.m. on Tuesdays & Thursdays.
On Saturdays 1/30, 2/20 & 4/10 from 9:00 a.m. - 2:00 p.m.
Services Provided
|
(212) 436-1000 |
Schedule Appointment |
| Poughkeepsie |
191 Main St.
Poughkeepsie, NY 12601 |
Monday - Friday 8:30 a.m.-4:30 p.m.
(Closed for lunch on Mondays 1:00 p.m. - 2:00 p.m.)
*Effective 2/2 - 2/25 this office will be open until 7:00 p.m. on Tuesdays & Thursdays.
On Saturdays 1/30, 2/20 & 4/10 from 9:00 a.m. - 2:00 p.m.
Services Provided
|
(845) 452-2220 |
|
| Queensbury |
375 Bay Rd.
Queensbury, NY 12804 |
Monday - Friday 8:30 a.m. - 4:30 p.m.
(Closed for lunch 1:00 p.m. - 2:00 p.m.)
Services Provided
|
(518) 798-6047 |
|
| Rego Park |
59-17 Junction Blvd., Rego Park, NY 11368 |
Monday - Friday 8:30 a.m.-4:30 p.m.
*On Saturday 2/20 from 9:00 a.m. - 2:00 p.m.
Services Provided
|
(718) 760-6019 |
|
| Riverhead |
518 E. Main St.
Riverhead, NY 11901 |
Monday - Friday 8:30 a.m.-4:30 p.m. (Closed for lunch 12:00 p.m. - 1:00 p.m.)
Services Provided
|
(631) 851-4726 |
|
| Rochester |
255 E. Ave.
Rochester, NY 14604 |
Monday - Friday 8:30 a.m.-4:30 p.m.
*Effective 2/2 - 4/8 this office will be open until 6:00 p.m. on Tuesdays & Thursdays. From 4/12 - 4/15 until 6:00 p.m.
On Saturdays 1/30, 2/6, 2/20 & 4/10 from 9:00 a.m. - 2:00 p.m.
Services Provided
|
(585) 263-5840 |
|
| Staten Island |
10 Richmond Ter.
Staten Island, NY 10301 |
Monday - Friday 8:30 a.m.-4:30 p.m.
Services Provided
|
(212) 436-1000 |
|
| Syracuse |
100 S. Clinton St.
Syracuse, NY 13261 |
Monday - Friday 8:30 a.m.-4:30 p.m.
*Effective 2/2 - 4/8 this office will be open until 5:30 p.m. on Tuesdays & Thursdays. From 4/12 - 4/15 until 5:30 p.m.
On Saturdays 1/30, 2/6, 2/20 & 4/10 from 9:00 a.m. - 2:00 p.m.
Services Provided
|
(315) 448-0807 |
|
| Utica |
10 Broad St.
Utica, NY 13501 |
Monday - Friday 8:30 a.m.-4:30 p.m.
(Closed for lunch 1:00 p.m. - 2:00 p.m.)
Services Provided
|
(315) 793-1952 |
|
| West Nyack |
242 W. Nyack Rd.
West Nyack, NY 10994 |
Monday - Friday 8:30 a.m.-4:30 p.m. (Closed for lunch 1:00 p.m. - 2:00 p.m.)
Services Provided
|
(845) 627-1487 |
|
| White Plains |
210 E. Post Rd.
White Plains, NY 10601 |
Monday - Friday 8:30 a.m.-4:30 p.m.
Services Provided
|
(914) 684-7302 |
|
* Note: The phone numbers in the chart above are not toll-free for all locations. When you call, you will reach a recorded business message with information about office hours, locations and services provided in that office. You may leave a message to request an appointment for help resolving a tax issue or to reschedule an existing appointment. You will receive a return call within two business days. If face-to-face assistance is not a priority for you, you may also get help with IRS letters or resolve tax account issues by phone, toll free at 1-800-829-1040 (individuals) or 1-800-829-4933 (businesses).
Tax Kiosk
Click here to find out more information and the location of a Tax Kiosk in this and other states.
The Taxpayer Advocate Service: Within New York call:
| Albany |
(518) 427-5413 |
| Brooklyn |
(718) 488-2080 |
| Buffalo |
(716) 686-4850 |
| Manhattan |
(212) 436-1011 |
Call 1-877-777-4778 elsewhere, or see Publication 1546 , The Taxpayer Advocate Service of the IRS.
For further information, see Tax Topic 104.
Partnerships
IRS and organizations all over the country are partnering to assist taxpayers. Through these partnerships, organizations are also achieving their own goals. These mutually beneficial partnerships are strengthening outreach efforts and bringing education and assistance to millions.
For more information about these programs for individuals and families, contact the Stakeholder Partnerships, Education and Communication Office at:
Internal Revenue Service
1 Clinton Ave., Room 600
Albany, NY 12207
Internal Revenue Service
201 Como Park Blvd.
Cheektowaga, NY 14425
Internal Revenue Service
290 Broadway, 14th FL
New York, NY 10007
For more information about these programs for businesses, your local Stakeholder Liaison office establishes relationships with organizations representing small business and self-employed taxpayers. They provide information about the policies, practices and procedures the IRS uses to ensure compliance with the tax laws. To establish a relationship with us, use this list to find a contact in your state:
Stakeholder Liaison (SL) Phone Numbers for Organizations Representing Small Businesses and Self-employed Taxpayers.
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