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Resolve PTIN Login Trouble - 2013 - YouTube video text script

ARE YOU A TAX PROFESSIONAL HAVING TROUBLE LOGGING INTO YOUR P-TIN ACCOUNT?  
    
THAT’S YOUR PREPARER TAX IDENTIFICATION NUMBER ACCOUNT.
    
LET’S TROUBLESHOOT A FEW COMMON LOGIN PROBLEMS.
    
FORGOT YOUR  PASSWORD?
    
IF SO, GO TO I-R-S DOT-GOV SLASH P-TIN AND SELECT “RENEW OR SIGN UP NOW” FROM THE LEFT-HAND SIDE OF THE SCREEN.

THEN…FROM THE LOGIN PAGE… CLICK ON “FORGOT PASSWORD” UNDER RETURNING USER.
    
ENTER THE USER I-D YOU CREATED WHEN YOU FIRST CREATED YOUR ACCOUNT AND CLICK NEXT.  
    
YOUR USER I-D IS PROBABLY YOUR EMAIL ADDRESS.
    
THE ONLINE SYSTEM WILL DISPLAY YOUR USER I-D ALONG WITH THE SECRET QUESTION YOU SELECTED WHEN YOU CREATED YOUR ACCOUNT.
    
ENTER THE ANSWER TO YOUR SECRET QUESTION AND CLICK NEXT.
     
IF YOU HAVE ENTERED THE CORRECT INFORMATION…WE’LL EMAIL A TEMPORARY PASSWORD TO YOU.
    
THE TEMPORARY PASSWORD EXPIRES AFTER 24 HOURS… SO CHECK YOUR INBOX… INCLUDING YOUR SPAM OR JUNK FOLDERS FOR THE EMAIL.
    
THE BEST WAY TO ENTER THE TEMPORARY PASSWORD IS BY COPYING IT AND PASTING IT.
    
TO DO THIS…SIMPLY HIGHLIGHT THE PASSWORD…RIGHT CLICK YOUR MOUSE OR SELECT EDIT ON YOUR TOOLBAR.
    
THEN SELECT THE “COPY” FUNCTION…AND “PASTE” THE TEMPORARY PASSWORD IN THE PASSWORD FIELD ON THE LOGIN PAGE.
    
YOU SHOULD NOW SEE A REDACTED COPY OF THE TEMPORARY PASSWORD.
    
MAKE SURE YOUR USER I-D IS ENTERED AND SELECT THE SIGN-IN BUTTON.
    
AT THIS POINT …YOU’RE ASKED TO CREATE A NEW PASSWORD.
    
BUT BE SURE YOUR PASSWORD MEETS THE REQUIREMENTS LISTED ON THE SCREEN.  
    
ONCE YOUR NEW PASSWORD HAS BEEN ACCEPTED… WRITE IT DOWN AND KEEP IT IN A SAFE PLACE.
    
BUT WHAT IF YOU FORGOT YOUR USER I-D… AND IT’S NOT YOUR EMAIL ADDRESS?
    
NO PROBLEM…JUST TAKE SIMILAR STEPS TO RETRIEVE IT.
    
GO TO THE P-TIN SYSTEM LOGIN PAGE… CLICK ON THE “FORGOT USER I-D” LINK UNDER RETURNING USER.
    
ENTER THE EMAIL ADDRESS USED WHEN YOU CREATED YOUR ACCOUNT AND CLICK THE “NEXT” BUTTON.
    
THE ONLINE SYSTEM WILL DISPLAY YOUR EMAIL ADDRESS ALONG WITH THE SECRET QUESTION YOU SELECTED WHEN YOU FIRST CREATED YOUR ACCOUNT.
    
ENTER THE ANSWER TO YOUR SECRET QUESTION AND CLICK NEXT.  
    
IF YOU HAVE ENTERED THE CORRECT INFORMATION… WE’LL SEND YOUR USER I-D TO YOUR EMAIL.
    
ONE LAST TIP.
    
IF YOU NO LONGER HAVE ACCESS TO THE EMAIL ACCOUNT ASSOCIATED WITH YOUR P-TIN… MAYBE BECAUSE YOU SWITCHED JOBS OR SWITCHED EMAIL ADDRESSES… YOU CAN SIMILARLY UPDATE YOUR EMAIL ADDRESS BY FOLLOWING THESE SIMPLE STEPS.
    
FROM THE P-TIN SYSTEM LOGIN PAGE... CLICK ON THE “FORGOT OR CANNOT ACCESS EMAIL” LINK.
    
THE P-TIN SYSTEM WILL ASK FOR YOUR LAST NAME…YOUR DATE OF BIRTH… AND YOUR P-TIN…INCLUDING THE “P”.
    
WHEN YOU ENTER THE CORRECT INFORMATION… THE SYSTEM WILL ASK FOR YOUR SOCIAL SECURITY NUMBER AND THE ANSWER TO YOUR SECRET QUESTION.
    
YOU WILL THEN BE ALLOWED TO ENTER A NEW EMAIL ADDRESS AND  ASSOCIATE IT WITH YOUR ONLINE ACCOUNT.
    
BE SURE TO USE AN EMAIL ADDRESS YOU CAN ACCESS REGULARLY.
    
IF YOU NEED MORE ASSISTANCE…OR FOR OTHER RESOURCES…GO TO I-R-S DOT-GOV-SLASH P-TIN.

Page Last Reviewed or Updated: 08-Jan-2014