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Help Using the IRS.gov Website

If you have questions about suspicious e-mails, check out How to Protect Yourself from Suspicious E-Mails or Phishing Schemes.

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Contact the IRS.gov Website Help Desk

Think of our Help Desk as a first aid station for technical questions about the IRS website. If you need help getting around the site or assistance retrieving files and forms, we have folks who'll give you a hand.

Caution: DO NOT submit tax related questions below. If you have a tax question that was not answered by checking Tax Topics, Frequently Asked Questions, or Tax Trails, please call our toll-free tax assistance line at (800) 829-1040 for individual tax questions or (800) 829-4933 for business tax questions. We will not respond to tax or personal related inquiries submitted to this Help Desk.

  • Hours of Operation: Monday - Friday 10:00 a.m. - 8:00 p.m. (Eastern Time)

  • Chat with a Representative
    Chat live with the IRS Web Site Help Desk.

  • Help Desk Phone Number
    Just dial (800) 876-1715 toll-free from within the United States and Canada, or (915) 342-5654 from international locations.

  • Help Desk E-mail

    In instances where your concerns focus on specific verbiage or content found within our pages, please cut and paste the Web address (URL) of that page within the body of your e-mail request. This will enable us to determine the specific location of your concern(s) and will expedite the resolution of this matter.

    Note: Please do not provide any personal information such as your name, Taxpayer Identification Number, Social Security Number, or address. For security reasons we cannot answer questions about your account over the Internet (that is, any question where we need your name and Social Security Number to respond).

    Generally, e-mails regarding website issues submitted to the Help Desk will receive a final or follow-up response within 48 business hours. A follow-up response will be provided if an issue needs additional research. We will not respond to tax or personal related e-mails submitted to this Help Desk.

    Caution: If you have installed Spam Blocker software on your personal computer, or you are using Spam Controls provided by your Internet Service Provider, or you have created a “white list” or an approved sender list, please see the IRS Web page, Receiving e-Mails From the IRS.gov Help Desk, for steps you may need to take.

For specific questions about your tax status or help in filling out forms, see How to Contact Us. Here you'll find phone numbers for your locality.

To ask the IRS a general tax question related to filing tax returns such as what to file, when to file, where to file, whom you can claim, what you can deduct, changes in tax law, etc., see Help With Tax Questions. You may submit tax questions and receive an answer via e-mail.

Would you like to send us a comment about the IRS website? We'd love to hear your feedback about our site. We will not respond to tax or personal related inquiries submitted on this page.

Additional Resources

  • IRS.gov Web Policies and Important Links
Page Last Reviewed or Updated: 14-May-2014