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Taxpayer Advocate Service – Part 13

IRM 13 Reissuance of Interim Guidance on Changes to Case-Acceptance Criteria
The purpose of this memorandum is to reiterate the changes to TAS case-acceptance criteria for certain categories of Systemic Burden cases, to provide guidance to TAS employees on handling taxpayer inquiries and referrals from Operating Divisions (ODs)/functions that TAS will no longer accept.

IRM 13.1 Interim Guidance on Advocating for Taxpayers Impacted by Return Preparer Misconduct
IRM 13.1 - The memorandum provides guidance to TAS employees on how to recognize instances of Return Preparer Misconduct, and the steps to take to advocate for impacted taxpayers.

IRM 13.1 Reissuance of Interim Guidance on Advocating for Taxpayers Claiming Earned Income Tax Credit (EITC) with Respect to a Qualifying Child
The NTA has reissued interim guidance on Advocating for Taxpayers Claiming Earned Income Tax Credit with Respect to a Qualifying Child. This guidance will help identify ways to help taxpayers overcome EITC challenges.

IRM 13.1.24 Advocating for Taxpayers Adversely Impacted by Government Shutdown
The National Taxpayer Advocate signed an Interim Guidance Memorandum effective October 21, 2013, that issues guidance to employees on advocating for taxpayers adversely impacted by the recent government shutdown, which began October 1, 2013 and ended October 16, 2013.

IRM 13.2.4 Reissuance of Interim Guidance on Systemic Advocacy Management System User Account Management
This memorandum reissues interim guidance memorandum, TAS-13-0512-012 on the Federal Information Security Management Act (FISMA) security requirements in respect to the Systemic Advocacy Management System (SAMS II) user account management.

IRM 13.3.1 NTA Toll-free Procedures regarding the Phone Number for NTA Toll-Free Assistors When the Taxpayer Insists on Speaking With the NTA
An IRM procedural update effective 10/24/2013 was issued to revise IRM 13.3.1 regarding the Phone Number for NTA Toll-Free Assistors When the Taxpayer Insists on Speaking With the National Taxpayer Advocate.

IRM 13.3.1 National Taxpayer Advocate (NTA) Toll-Free Program
New guidance ofr instructing assistors on providing taxpayers with phone numbers for the assigned case advocate, manager, Local Taxpayer Advocate (LTA) and the Area Director under specific circumstances.

All Published Guidance - the Internal Revenue Manual
To find all published guidance for employees go to the corresponding Part of the Internal Revenue Manual.

Page Last Reviewed or Updated: 19-Feb-2014