Tips and Troubleshooting

1. Important Information for Adobe Acrobat 6.0 and Higher Users
2. DUNS Number
3. Recommendations For Best Performance
4. Filing Window
5. Registration
6. Saving
7. Attaching Documents
8. Submitting a Form
9. Pop-Up Warning Messages
10. Error Messages: "Form is Not Found," and "Page Cannot Be Displayed."

Important Information for Adobe Acrobat 6.0 and Higher Users:

Tab Ordering

In Adobe Acrobat and Adobe Acrobat Reader versions 6.x the default setting for tab ordering may cause problems with the defined tab order in the Electronic-Grants application. To ensure proper tab order when filling out the Electronic-Grants form, follow the instructions below.

1. Launch Acrobat or Acrobat Reader
2. Select the "Preferences..." menu item in the "Edit" menu.
3. Click on the "Accessibility" label displayed in the list of options on the left hand side of the Preferences window that pops up.
4. On the right hand side find the "Tab Order" area and uncheck the box marked "Use document structure for tab order when no explicit tab order is specified."
5. Click on the "OK" button of the Preferences window.

DUNS Number:

What is a DUNS Number?

From Dun and Bradstreet: The D&B D-U-N-S Number is a unique nine-digit identification sequence, which provides unique identifiers of single business entities, while linking corporate family structures together. D&B links the D&B D-U-N-S Numbers of parents, subsidiaries, headquarters and branches on more than 70 million corporate family members around the world. Used by the world's most influential standards-setting organizations, it is recognized, recommended and/or required by more than 50 global, industry and trade associations, including the United Nations, the U.S. Federal Government, the Australian Government and the European Commission. In today's global economy, the D&B D-U-N-S Number has become the standard for keeping track of the world's businesses.

How do I get a DUNS Number?

Call D&B's dedicated DUNS Number request toll-free line for grant applicants, 1-866-705-5711. D&B has special customer service representatives to answer questions from nonprofits and help them through the process. Have the following information readily available:

• Organization Contact Information
  • Name
  • Address
  • Phone Number
• Number of employees and/or board members and name of executive director
• Is your organization ran by a minority or woman and what does the organization do
• Legal structure of the organization (i.e. corporation, partnership, proprietorship)
• When the organization was formed
• Is your organization an independent contractor, receiving federal grants or do you want to be

You can apply online for a DUNS Number at http://www.dnb.com/US/duns_update/index.html, however it may take up to 30 Business Days for you to receive your number.Given the filing window for the grant, it is strongly suggested that you request a number by phone.

Recommendations For Best Performance:

• Latest version of Adobe Acrobat Reader
• Internet Explorer 5.5 or higher / 7.0
• JavaScript enabled
• Cookies enabled
• Web browser 128-bit encryption
• Close other browser windows prior to accessing the system

Please visit System Requirements for detailed requirements and further information.

Filing Window

• Low Income Taxpayer Clinic (LITC) Applications can be accessed through the Electronic-Grants system beginning on May 19, 2006. LITC Grant Applications must be submitted no later than July 07, 2006, at 4:00p.m. EDT.

• Tax Counseling for the Elderly (TCE) Applications can be accessed through the Electronic-Grants system beginning on June 1, 2006. TCE Grant Applications must be submitted no later than August 1, 2006 at 4:00p.m. EDT.

Registration

Saving

• Use the 'Save' buttons within the applications. Do not use the save icon in Adobe.
• In order to avoid system timeouts, save frequently.

Attaching Documents

• Each attachment must be less than 5MB.
• Every attachment is virus-checked. If a virus is detected, the file will not be attached and you will be re-directed to the eForms Selection Page.
• Verify that the checkboxes next to the attach buttons have been selected prior to submitting the form.

Submitting a Form

• Each form can be submitted only once. After the form has been submitted, it will become a read-only document.
• Print the completed form and save for your records.

Pop-Up Warning Messages

• When opening a form, you may get a pop-up message stating, "You cannot save data typed into this form."
• You may get this error message if using Adobe Acrobat 7.0 or higher.  This warning message can be ignored, as it only applies to static PDF forms.
• The Electronic-Grants system will save information entered on the form when the user clicks the "Save" button located on every page of the application.

Error messages: "Form is Not Found," and "Page Cannot Be Displayed"

• When saving a form or attaching a document you may get one of the following error pages:
  • "The Form is Not Found," or
  • "The Page Cannot Be Displayed."
• If you get the "Form is Not Found" error page, with the heading "Electronic-Grants Server message," click the Back button on your browser, and try again.
• If you get "The Page Cannot Be Displayed" error page, please use the Refresh Button on your web-browser to regenerate the page.  If clicking the Refresh Button does not return the necessary page perform a Full Refresh pressing the Control (Ctrl) and F5 buttons at the same time (Ctrl + F5).  You will then see the "Electronic-Grants Server Message" page with the text "The Form is Not Found" as a note.  Once you see this page, click the Browser's Back button to return to the Electronic-Grants system.