Where to Get Additional Information
The IRS offers a number of ways to find out what Providers need to know. Below are the best sources of information for frequently asked questions.
Where can I find the most current information about IRS e-file?
The most current information can be found on the " e-file for Tax Professionals" and the " Coming Soon to the Modernized e-File (MEF) Program" pages.
How does the IRS keep Authorized IRS e-file Providers (Providers) informed of operational issues?
The IRS posts all important operations information on this Web-site.
The IRS also notifies Providers of important information via "QuickAlerts" e-file Messaging System and various other subscription services.
- QuickAlerts - QuickAlerts provides first hand knowledge of processing delays, the moment they happen by fax or e-mail.
- IRS Newswire - Newswire subscribers receive news releases and other documents via e-mail as the IRS National Media Relations Office in Washington, DC issues them.
- IRS Tax Tips - Tax Tips provide tax information via e-mail from the IRS daily during the tax-filing season and periodically the rest of the year.
- Tax Stats Dispatch Mailing List - Announcements via e-mail which cover the most recent tax statistics.
- e-News for Small Businesses - Provides information about IRS small business and self-employed outreach products and programs via e-mail.
- IRS GuideWire - The IRS notifies GuideWire subscribers by e-mail when it issues advance copies of tax guidance such as Revenue Rulings, Revenue Procedures, Announcements and Notices.
Subscribe to these Services via Subscription Services.
Where can I find the current filing season information I need?
" e-file of Individual Income Tax Returns">2008 Tax Year IRS e-file of Individual Income Tax Returns" provides necessary updated filing season information. It is updated prior to each filing season and only available in web content.
If I get correspondence from the IRS, who can I call for more information?
All letters from the IRS have a contact telephone number to reach the person best able to help you with your questions.
Where can I find telephone numbers and addresses for other services provided by the IRS?
Providers may find addresses and telephone numbers in current year tax packages that are available on this Web site.
What information should I give taxpayers so they can inquire about the status of their individual income tax refunds?
Taxpayers should be advised to check the status of their individual income tax refunds using the " Where’s My Refund" feature or they may call (800) 829-1954.
Where can I get information about electronic payment options?
Via the Electronic Payment Options Home Page on this Web site.
How Do I Report Suspected Tax Fraud Activity?
If you suspect or know of an individual or company that is not complying with the tax laws, you may report this activity by completing Information Referral">Form 3949-A, Information Referral.
My software doesn’t work, what should I do?
The IRS does not develop or sell tax preparation or electronic return data transmission software. If problems exist, Providers should contact the vendor who sold them the software or the technical support operation that comes with the software package.
Where can I get information about the IRS Nationwide Tax Forums?
Via the Nationwide Tax Forum Information page on this Web site.
Where can I get more information about filing both federal and state individual income tax returns?
Additional information and a list of state e-file contacts are available via the Federal/State e-file page on this Web site.
Often, the Provider offering comprehensive one-stop tax service is the most successful. If the Provider is not participating in Federal/State e-file, it is missing a golden business opportunity to offer its clients and customers the benefits and convenience of filing both federal and state tax returns electronically. See Federal/State e-file.