Drive Increased Agility, Efficiency, Effectiveness and Security in IRS Operations
We will focus on streamlining and simplifying our business processes to serve taxpayers better and improve our stewardship of taxpayer resources. Efficient operations and modern infrastructure are the foundation of a stable, reliable organization and are essential elements of sustaining excellent service and enforcement capabilities. Strong data systems are critical to safeguarding taxpayer and employee data from threats.
Investing in a modern and secure IT network is critical to achieving our strategic goals, incorporating substantial tax law changes into our operations and delivering our mission. Continued expansion of digitized information, particularly of case files, will simplify our internal processes and encourage seamless integration across the organization. Digitization also will enable enhancements to taxpayer-facing systems, providing taxpayers and tax professionals with better and faster service.
Investing to replace our aged infrastructure will allow us to realize our mission, reprogram systems based on tax reform requirements and provide the foundation for improved service and enforcement capabilities. We’re dedicated to streamlining our processes and to managing costs by reducing redundancies, a task necessary for sound financial stewardship.
To modernize operations and align to growth seen in e-Filing, the IRS will consolidate Submission Processing (SP) Centers for the consolidation and treatment of paper returns by 2025. This will result in a reduction of both space and costs.
An increased reliance on technology creates the need for increased security, both physical and digital, to protect our employees and taxpayer information from threats. We understand our responsibility to safeguard taxpayer and IRS data, particularly given the growing incidence and sophistication of cyber and identity theft. We remain dedicated to maintaining the physical and digital security of our systems, enhancing internal controls, managing risk and upholding accountability across the agency.
Objectives and Supporting Activities
Invest in the enhancement and integration of systems.
Adopt iterative and flexible approaches to technology development and system updates.
Maintain currency of hardware and software.
Invest in innovative technologies and enable the delivery of secure, agile and efficient service offerings through cloud services.
Enhance physical security through increased use of new technologies and have standardized countermeasures and security policies.
Continue developing Authentication, Authorization and access abilities to provide the foundation for the move to digital services.
Assess and update data-sharing and access policies to protect the privacy of taxpayer data.
Adopt a proactive and analytics-driven approach to implement new offensive and defensive strategies to meet emerging cyber threats.
- Continue managing costs by reducing redundancies and finding efficiencies.
- Review and monitor business outcomes to improve investment performance.
- Identify financial management and systems internal controls deficiencies and address risks associated with them.
- Strengthen acquisition planning and create innovative business strategies that achieve cost-effective contracting solutions.
- Streamline internal agreements and standard operating processes (e.g., internal Memoranda of Understanding, Internal Revenue Manual) and modernize the communication of those policies.
- Assess the IRS organizational structure to achieve proper functional alignment and appropriate spans of control.
- Encourage feedback and idea-sharing from employees on potential improvements to IRS processes.
Aged Hardware Percentage - Quantity of hardware in operation past its useful life as a share of total hardware in use and
Efficient Space Utilization - Ratio that measures overall rentable square footage per person (includes contractors).