The IRS administers the tax system that funds our nation.  We work to make it easier for taxpayers to understand and meet their tax obligations, and we enforce the tax laws to ensure fairness for all.  The IRS's highest priority is implementing the Tax Cuts and Jobs Act (Public Law 115-97), the most significant revision of the U.S. tax code in more than 30 years.  Administering the new law will require extensive implementation work in calendar years 2018 and 2019.

Efforts to implement the new legislation are already underway, and the IRS is providing taxpayers and practitioners with information to address new tax compliance obligations timely and accurately.  The IRS expects to publish additional guidance as we continue to analyze how the new law affects taxpayers.

Providing service to taxpayers is a vital part of the IRS mission, and helping taxpayers voluntarily comply with the law strengthens our tax system.  Our five-year Strategic Plan focuses on six goals that will help drive continued improvements in the customer experience.  We'll continue to provide, expand and improve service where, when and how taxpayers and tax professionals want and expect it.  We're modernizing our approach to make taxpayers' experiences similar to the way they interact with private sector institutions.  We're working toward providing a wide array of electronic tax account options, while improving service over the phone and face-to-face.

As we make these improvements, we'll enforce the tax code fairly and uphold taxpayer rights.  IRS employees value these rights and ensure that taxpayers have access to the assistance and resources afforded by the Taxpayer Bill or Rights. 

We’ll continue to innovate on approaches to address our challenges using public-private partnerships.  Our continued collaboration with state tax agencies, the tax industry and other stakeholders through the Security Summit, an annual meeting of the tax community focused on security, will help us sustain progress in combating identity theft.

Our diverse workforce is integral to our success. As we confront the challenges of the future, we’ll continue to develop top talent with in-demand skillsets like data analytics and cybersecurity. With a large portion of our workforce retirement-eligible, we’ll also focus on knowledge transfer and succession planning to preserve our institutional excellence.

During the implementation of the Strategic Plan, we’ll increase our efforts to find operational efficiencies, be good stewards of the resources we receive and take innovative approaches to achieve our goals.

Acting Commissioner David J. Kautter Signature

David J. Kautter
Acting Commissioner of Internal Revenue


Related Pages

Taxpayer Bill of Rights