Executive Summary
News Release
Dedication, Preface, and Table of Contents
The Most Serious Problems Encountered by Taxpayers: Top Five Issues
- The Time for Tax Reform is Now
- The IRS Mission Statement Does Not Reflect the Agency's Increasing Responsibilities for Administering Social Benefits Programs
- IRS Performance Measures Provide Incentives that May Undermine the IRS Mission
- The Wage & Investment Division is Tasked with Supporting Multiple Agency-Wide Operations, Impeding its ability to Serve its Core Base of Individual Taxpayers Effectively
- IRS Policy Implementation Through Systems Programming Lacks Transparency and Precludes Adequate Review
Additional Issues:
Most Serious Problems 6-15: Taxpayer Rights Issues
Most Serious Problems 16-21: Tax Administration Issues
Status Updates on Previously Identified Problems