Executive Summary PDF
News Release
Dedication, Preface, and Table of Contents PDF
The Most Serious Problems Encountered by Taxpayers: Top Five Issues
- The Time for Tax Reform is Now PDF
- The IRS Mission Statement Does Not Reflect the Agency's Increasing Responsibilities for Administering Social Benefits Programs PDF
- IRS Performance Measures Provide Incentives that May Undermine the IRS Mission PDF
- The Wage & Investment Division is Tasked with Supporting Multiple Agency-Wide Operations, Impeding its ability to Serve its Core Base of Individual Taxpayers Effectively PDF
- IRS Policy Implementation Through Systems Programming Lacks Transparency and Precludes Adequate Review PDF
Additional Issues:
Most Serious Problems 6-15: Taxpayer Rights Issues PDF
Most Serious Problems 16-21: Tax Administration Issues PDF
Status Updates on Previously Identified Problems PDF
Legislative Recommendations PDF