Executive Summary PDF News Release Dedication, Preface, and Table of Contents PDF The Most Serious Problems Encountered by Taxpayers: Top Five Issues The Time for Tax Reform is Now PDF The IRS Mission Statement Does Not Reflect the Agency's Increasing Responsibilities for Administering Social Benefits Programs PDF IRS Performance Measures Provide Incentives that May Undermine the IRS Mission PDF The Wage & Investment Division is Tasked with Supporting Multiple Agency-Wide Operations, Impeding its ability to Serve its Core Base of Individual Taxpayers Effectively PDF IRS Policy Implementation Through Systems Programming Lacks Transparency and Precludes Adequate Review PDF Additional Issues: Most Serious Problems 6-15: Taxpayer Rights Issues PDF Most Serious Problems 16-21: Tax Administration Issues PDF Status Updates on Previously Identified Problems PDF Legislative Recommendations PDF The Most Litigated Issues PDF TAS Case Advocacy PDF Appendices PDF Volume 2: TAS Research and Related Studies PDF Previous Reports
