When Should I Call the Toll-Free Number?


You should call the toll-free number if you:

  • Have questions regarding a refund
  • Want the balance due amount on your tax account
  • Have questions on an existing installment agreement
  • Want to confirm your payment on an individual tax return was received by IRS
  • Want the location of an IRS office
  • Want the location of free tax preparation services to qualified individuals
  • Did not receive, received an incorrect, or lost your Form W-2 and 1099-R
  • Have federal tax questions
  • Have questions pertaining to tax returns or tax related issues

IRS Hours of Telephone Service:

Monday through Friday, from 7:00 a.m. to 7:00 p.m. local time (Alaska & Hawaii follow Pacific Time).  The best times to call during April are before 10:00 a.m., and Monday is the heaviest traffic day. (800) 829-1040