Get My Payment Frequently Asked Questions

The following questions are regarding the Get My Payment application.  For additional questions regarding Economic Impact Payments, visit our Economic Impact Payments Information Center.

For additional questions regarding the second Economic Impact (Stimulus) Payment, visit our Questions and Answers about the Second Economic Impact Payment page.

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Accessing Get My Payment

Either spouse can use Get My Payment by providing their own information for the security questions used to verify their identity. Once verified, the same payment status will be shown for both spouses.

You can use Get My Payment to check your payment status if the IRS has enough information to verify your identity. It may not be possible to verify your identity if:

  • You didn’t file a tax return
  • You didn’t use the IRS’s Non-Filers tool by November 21, 2020 to register for a payment
  • You receive federal benefits and we don’t have enough information for you to access the application

All payments authorized for the first and second Economic Impact Payments have been sent. If no information is available for you and you didn’t receive any payments or the full payment amounts you’re eligible for, then you may be eligible to claim the Recovery Rebate Credit – and must file a 2020 tax return even if you are not required to file.

Payment Status

Get My Payment will show you when and how (mail or direct deposit) your first and second payments were sent.

All payments authorized for the first and second Economic Impact Payments have been sent, and your payment status shown in Get My Payment will not change.

Some people received their first Economic Impact Payment (EIP) in multiple payments. If you received more than one payment for the first round of EIP, the Get My Payment application will show you only the most recent payment information.

Get My Payment shows the status of your second Economic Impact Payment and your most recent first payment. Some people received their first EIP in multiple payments. If you received multiple payments for your first EIP, only the most recent payment is displayed.

All payments authorized for the first and second Economic Impact Payments have been sent, and your Get My Payment status will not change.

Get My Payment displays one of these messages:

1. Payment Status –

  • If you receive this message, a payment has been processed. The status includes the payment date and how the payment was issued, either by direct deposit or mail. 

2. Payment Status Not Available –

  • If you receive this message, either you were not eligible for a payment, or you were eligible, but we were unable to issue you a second payment.  

If you don’t have a payment date for either the first or second payment, you will not be issued one. If you’re eligible, and either we didn’t issue you any Economic Impact Payments or we issued less than the full amounts, you may claim the Recovery Rebate Credit and must file a 2020 tax return even if you are not required to file.

Your second payment may have been issued in a different form than the first. Some people who received a paper check for the first payment may have been sent a prepaid debit card for the second. Those who received a prepaid debit card for the first payment may have been sent a paper check for the second.

The EIP card was mailed in a white envelope with a return address from "Economic Impact Payment Card” with the U.S. Department of the Treasury Seal. The card has the Visa name on the front and the issuing bank, MetaBank®, N.A., on the back. Information included with the EIP card explains that this is your Economic Impact Payment. If you received an EIP Card, visit EIPcard.com for more information.

EIP cards are sponsored by the Treasury Department’s Bureau of the Fiscal Service, managed by Money Network Financial, LLC, and issued by Treasury’s financial agent, MetaBank®, N.A.

Your payment may have been sent by mail because the bank rejected the deposit. This could happen because the bank information was invalid or the bank account has been closed.

Note: You can’t change your bank information already on file with the IRS for your first or second Economic Impact Payment. Don’t call the IRS, our phone assistors won’t be able to change your bank information, either.

We didn’t have direct deposit information to send your payment electronically.

We’re unable to accept bank information or requests for debit cards.

If Get My Payment doesn’t show a payment date, then you will not be issued a payment.

If you are eligible – and either didn’t receive Economic Impact Payments or qualify for more than received – you may claim the Recovery Rebate Credit and must file a 2020 tax return even if you are not normally required to file.

Missing Payments

If the post office is unable to deliver your payment, it will be returned to the IRS. If you’re eligible, you may claim the Recovery Rebate Credit and must file a 2020 tax return even if you are not required to file.

Make sure to include your current address and direct deposit information on your return so we can update our records.

Get My Payment won't let you change your address. If your Economic Impact Payment can’t be delivered to you for any reason and is returned to the IRS, if you’re eligible, you may claim the Recovery Rebate Credit and must file a 2020 tax return even if you are not required to file.

Payment Status Not Available

The Get My Payment application will return "Payment Status Not Available" if we didn’t have enough information to issue you a payment or you weren’t eligible for a payment.

If you are eligible – and either didn’t receive Economic Impact Payments or qualify for more than received – you may claim the Recovery Rebate Credit and must file a 2020 tax return even if you are not normally required to file.

To use Get My Payment, you must first verify your identity by answering security questions. (See Error Messages/Lockouts for more information if you can't access Get My Payment.)

If your answers don’t match our records multiple times, you’ll be locked out of Get My Payment for 24 hours for security reasons. If you can’t verify your identity, you won’t be able to use Get My Payment. Don’t contact the IRS for assistance with a lockout; IRS assistors can’t unlock your account.

If you can’t get your payment status because you’ve been locked out, you must wait 24 hours and try again.

If you verified your identity and received “Payment Status Not Available,” this means you will not be issued a payment.  If you are eligible – and either didn’t receive Economic Impact Payments or qualify for more than received – you may claim the Recovery Rebate Credit and must file a 2020 tax return even if you are not normally required to file.

Error Messages/Lockouts

Your account has been locked for 24 hours. This occurred because:

  • Information you entered doesn’t match our records – for security reasons we limit each user to 3 failed attempts per 24-hour period; or
  • You have already accessed the system the maximum number of times within 24 hours – we limit each user to 5 logins per day to manage system capacity.

The lockout will only release when the 24 hours have passed. Don’t contact the IRS for assistance with a lockout: IRS assistors can’t unlock your account.

Payment status: Where’s My Refund and Online Account will not provide the status of your Economic Impact Payments. Get My Payment is the only option available to get your payment status.

Payment amounts for filing: You can check the amounts of your Economic Impact Payments through your online account. This can help you accurately calculate any Recovery Rebate Credit you may eligible for on your 2020 tax return. The EIP amounts can be found on the Tax Records tab. The amounts will show as “Economic Impact Payment” for the first payment and “Additional Economic Impact Payment” for the second payment. For additional information regarding the credit, see Recovery Rebate Credit.

If the information you enter to verify your identity in Get My Payment doesn’t match our records, you’ll receive an error message. To avoid this:

  • Double-check what the application is requesting.
  • Make sure what you enter is accurate.
  • Try entering your street address in a different way (for example: 123 N Main St instead of 123 North Main St.). 
  • Use the U.S. Postal Service’s ZIP Lookup tool to look up the standard version of your address and enter it into Get My Payment exactly as it appears on file with the Postal Service.

Note: If you enter information that doesn’t match our records three times within 24 hours, you’ll be locked out of Get My Payment for security reasons. You’ll be able to access the application again after 24 hours. Don’t contact the IRS for assistance with a lockout: IRS assistors can’t unlock your account.

Bank Account Information

Your payment information cannot be changed.

The bank account information in Get My Payment came from one of the following sources:

  • Your 2019 tax return,
  • Information you entered on your non-filer registration in 2020,
  • Information you entered on Get My Payment before December 22, 2020, or
  • A federal agency that provides you benefits: This may include the Social Security Administration, Veteran Affairs, or the Railroad Retirement Board.

In some cases, your payment may have been sent to the temporary bank account established when you filed your 2019 tax return. The IRS and tax industry partners took steps to redirect stimulus payments to the correct account for those affected.

If you are eligible – and either didn’t receive Economic Impact Payments or qualify for more than received – you may claim the Recovery Rebate Credit and must file a 2020 tax return even if you are not normally required to file. 

Your payment information can’t be changed. If you are eligible – and either didn’t receive Economic Impact Payments or qualify for more than received – you may claim the Recovery Rebate Credit and must file a 2020 tax return even if you are not normally required to file.

In some cases, your payment may have been sent to the temporary bank account established when you filed your 2019 tax return. The IRS and tax industry partners took steps to redirect Economic Impact Payments to the correct account for those affected.

In some cases, your payment may have been sent to the temporary bank account established when you filed your 2019 tax return. The IRS and tax industry partners took steps to redirect Economic Impact Payments to the correct account for those affected.

If you are eligible – and either didn’t receive Economic Impact Payments or qualify for more than received – you may claim the Recovery Rebate Credit and must file a 2020 tax return even if you are not normally required to file.

If you receive SSA, RRB, SSI or VA benefits via Direct Express:

If your benefits are currently deposited to a Direct Express card, your Economic Impact Payments was also deposited to that card. The bank information shown in Get My Payment will be a number associated with your Direct Express card and may be a number you don’t recognize.

If your benefits are currently deposited to a Direct Express card, your EIP will also be deposited to that card. The bank information shown in Get My Payment will be a number associated with your Direct Express card and may be a number you don’t recognize.