Make an Appointment
Taxpayer Assistance Centers operate by appointment.
When you arrive, wear a mask and stay 6 feet away from others. Reschedule your appointment if you feel ill.
Get Faster Service
You can get help with most tax issues online or by phone. On IRS.gov you can:
- Set up a payment plan
- Get a transcript of your tax return
- Make a payment
- Check on your refund
- Find answers to many of your tax questions
- File your tax return online
- View your account information
- Find out where to file your return
- Get help preparing your taxes by volunteers
Get Help with Your Taxes In-Person
You need to make an appointment to visit a Taxpayer Assistance Center (TAC).
To make an appointment:
- Choose the office that has the services you need
- To see the services available, click on "Services Available" in the table below
- Not all services are available at every TAC office
- Call the appointment number for the office you need to visit
- Our customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. Eastern Time. If you need help in a language that isn't English, our telephone interpreters will help you.
Note: In order to receive services, you will be asked to provide a current government-issued photo identification and a Taxpayer Identification Number, such as a Social Security number.
Caution: Many of our offices are in Federal Office Buildings. These buildings may not allow cell phones with cameras.
Find a Puerto Rico Taxpayer Assistance Center
Hours of operation are subject to change.
|City||Street Address||Days/Hours of Service||Telephone|
|Guaynabo||City View Plaza II Bldg.
48 Carr 165 km.1.2
Guaynabo, PR 00968-8000
Monday-Friday - 8:30 a.m.- 4:30 p.m.
What to Do If You Can't Resolve Your Issue
If you can't resolve your situation with us:
- Call the Taxpayer Advocate Service at 877-777-4778
- Contact a Local Taxpayer Advocate (LTA) in Caribbean US Territories (Puerto Rico & US Virgin Islands) and International
- Contact a Local Taxpayer Advocate (LTA) in Hawaii & Pacific US Territories (Guam, American Samoa and the Northern Mariana Islands)
- See Publication 1546, The Taxpayer Advocate Service of the IRS (PDF)
For more information, see Tax Topic 104.
Partner with Us to Help Taxpayers
We partner with organizations across the country to help taxpayers. Your organization can help us bring tax education and assistance to millions of people.
Find out how to:
- Become an IRS Partner
- Apply for a Volunteer Income Tax Assistance (VITA) or Tax Counseling for the Elderly (TCE) Grant
- Become an IRS Tax Preparation Volunteer
- Help small business and self-employed taxpayers by contacting your local Stakeholder Liaison (SL) office