Make an Appointment Taxpayer Assistance Centers operate by appointment. Follow these guidelines: If your area has a high or substantial transmission rate or you aren’t fully vaccinated, wear a mask Stay 6 feet away from others Reschedule your appointment if you feel ill Get Faster Service You can get help with most tax issues online or by phone. On IRS.gov you can: Set up a payment plan Get a transcript of your tax return Make a payment Check on your refund Find answers to many of your tax questions File your tax return online View your account information Find out where to file your return Get help preparing your taxes by volunteers Get Help with Your Taxes In-Person You need to make an appointment to visit a Taxpayer Assistance Center (TAC). To make an appointment: Choose the office that has the services you need To see the services available, click on "Services Available" in the table below Not all services are available at every TAC office Call the appointment number for the office you need to visit Our customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. Eastern Time. If you need help in a language that isn't English, our telephone interpreters will help you. Note: In order to receive services, you will be asked to provide a current government-issued photo identification and a Taxpayer Identification Number, such as a Social Security number. Caution: Many of our offices are in Federal Office Buildings. These buildings may not allow cell phones with cameras. Find a Massachusetts Taxpayer Assistance Center Hours of operation are subject to change. City Street Address Days/Hours of Service Telephone Boston JFK Federal Building 15 New Sudbury St. Boston, MA 02203 Monday-Friday - 8:30 a.m.- 4:30 p.m. Services Available Office Information617-316-2850 Make Appointment844-545-5640 Brockton 120 Liberty St. Brockton, MA 02301 Monday - Friday - 8:30 a.m.- 4:30 p.m. (Closed for lunch 1 - 2 p.m.) Services Available Office Information508-586-4671 Make Appointment844-545-5640 Fitchburg 881 Main St. Fitchburg, MA 01420 Monday - Friday - 8:30 a.m.- 4:30 p.m. (Closed for lunch 1 - 2 p.m.) **This TAC is closed 10/8-10/18 & 12/20-12/30** Services Available Office Information978-342-0016 Make Appointment844-545-5640 Hyannis 75 Perseverance Way Hyannis, MA 02601 Monday - Friday - 8:30 a.m.- 4:30 p.m. (Closed for lunch 1 - 2 p.m.) Services Available Office Information508-775-0029 Make Appointment844-545-5640 Springfield 1550 Main St. Springfield, MA 01103 **This TAC is currently closed** Office Information413-788-0284 Stoneham 1 Montvale Ave. Stoneham, MA 02180 Monday-Friday - 8:30 a.m.-4:30 p.m. (Closed for lunch 1 - 2 p.m.) Services Available Office Information781-835-4350 Make Appointment844-545-5640 Worcester 120 Front St. Worcester, MA 01608 **This TAC is currently closed** Office Information508-793-8227 What to Do If You Can't Resolve Your Issue If you can't resolve your situation with us: If you are in the Boston area, call the Taxpayer Advocate Service at 617-316-2690 If you are outside of the Boston area, call 877-777-4778 See Publication 1546, The Taxpayer Advocate Service of the IRS PDF For more information, see Tax Topic 104. Partner with Us to Help Taxpayers We partner with organizations across the country to help taxpayers. Your organization can help us bring tax education and assistance to millions of people. Find out how to: Become an IRS Partner Apply for a Volunteer Income Tax Assistance (VITA) or Tax Counseling for the Elderly (TCE) Grant Become an IRS Tax Preparation Volunteer Help small business and self-employed taxpayers by contacting your local Stakeholder Liaison (SL) office Related Items Telephone Assistance Where to File Paper Tax Returns With or Without a Payment International Taxpayers Payment Plans Installment Agreements
