Five Core Principles of the Quality Process

  1. Proactively communicate the value of the quality improvement efforts to stakeholders.

  2. Provide support to partners to ensure all volunteers receive appropriate training.

  3. Provide volunteers and partners with a set of required and recommended  quality site requirements and plan reviews to ensure site adherence to the QSRs.

  4. Ensure all participants in the volunteer preparation program understand their respective roles and responsibilities to ensure accurate tax return preparation.

  5. Collaborate continually with stakeholders to assess the quality of the volunteer return preparation program.