Letter 2257C Frequently Asked Questions (FAQs)

What is the letter telling me?

This letter is in response to your oral or written request for a pay off amount for any balance due account you have with us.

What do I have to do?

Pay the amount indicated by the date provided in the letter.

How much time do I have?

The pay off date is included in the letter.

What happens if I don't take any action?

If you cannot make this payment you should call us immediately to make other arrangements to pay.

Who should I contact?

A telephone number will be provided in the letter. The person who answers the phone will assist you.

What if I don't agree or have already taken corrective action?

If you do not agree with this letter, call us immediately at the number included. We will do our best to help you. If you have called us about this matter before, but we did not correct the problem, you may want to contact the Office of the Taxpayer Advocate.