What this letter is about We’re conducting remote interviews with online account tool holders to improve our service. Our records show you’re an active tool user. What you need to do Provide feedback to help us understand how users complete certain actions and ultimately help us improve our tool. You may want to Visit www.irsresearchstudy.com and complete the brief survey and give your contact information for scheduling purposes. Frequently asked questions Is this survey real? To verify this study is real, visit the IRS Customer Satisfaction Surveys webpage, or call IRS customer service at 800-829-1040. Is this a virtual survey or will I have to go to a facility? It is a virtual survey and you will need a personal computer in order to participate in the survey.