Understanding Your Letter 6347


What this letter is about

We’re conducting remote interviews with online account tool holders to improve our service. Our records show you’re an active tool user.

What you need to do

Provide feedback to help us understand how users complete certain actions and ultimately help us improve our tool.

You may want to

Visit www.irsresearchstudy.com and complete the brief survey and give your contact information for scheduling purposes.

Frequently asked questions


Is this survey real?

To verify this study is real, visit the IRS Customer Satisfaction Surveys webpage, or call IRS customer service at 800-829-1040.


Is this a virtual survey or will I have to go to a facility?

It is a virtual survey and you will need a personal computer in order to participate in the survey.