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What Can You Expect from Appeals?

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information   We implemented changes to our Appeals case transfer and conference procedures on October 3, 2016.

If your case qualifies for an appeal, an Appeals employee will review the issues of your case with a fresh, objective perspective and schedule a conference with you. Appeals conferences are informal and conducted by correspondence or telephone. Most differences are settled in these appeals without expensive and time-consuming court trials. Appeals will consider any reason you have for disagreement, except for moral, religious, political, constitutional, conscientious objection, or similar grounds.

It is important that you provide all requested and/or relevant information to the auditor or revenue officer who works your case. Waiting to provide such information to Appeals will generally result in your case being returned to the auditor or referred to the revenue officer for consideration of the new information. Either action could cause delays in resolving your tax matters.

Our Commitments

  • Explain your appeal rights and the Appeals process
  • Listen to your concerns, be courteous and professional
  • Be timely and responsive
  • Be fair and impartial

Your Responsibilities

  • In your protest requesting an appeal, list all issues with which you disagree and why, and tell us how you understand the facts and the law.
  • Listen to our explanation of your appeal rights and the Appeals process, including the timeframe to resolve your case.
  • Give us any additional information or documentation that will be helpful to your case within the timeframe specified. However, if you present new information that you did not provide to the auditor or revenue officer, we may return your case or refer that information for further consideration. You will receive their comments, and have an opportunity to respond.
  • Let us know the best time to contact you.

General Timeframe

First Notice from Appeals

Response times from Appeals can vary, depending on the type of case and the time needed to review the file. Normally, you can expect to hear from an Appeals employee within 90 days after you file your request. If it has been more than 90 days since you filed your request, you should contact the office where you sent your appeal request. They can tell you when they forwarded your case to Appeals. Please allow 90 days from when your file was sent to Appeals for a reply. If the IRS office to which you sent your request cannot provide a reason for the delay you have two options: (1) have that office contact Appeals for an approximate date when Appeals might contact you, (2) call the Appeals Account Resolution Specialist (AARS) at 559-233-1267. The AARS can tell you if your case has been assigned to an Appeals employee and how to contact that employee directly.

Timeframe for Resolving Your Case

The time it takes to resolve your case depends on the facts and circumstances. It could take anywhere from 90 days to a year. Please contact your Appeals Officer or Settlement Officer for a more specific timeframe.

Page Last Reviewed or Updated: 04-Oct-2016