2.100.1 Integrated Process Management Policy

Manual Transmittal

January 30, 2017


(1) This transmits revised IRM 2.100.1, Integrated Process Management (IPM), Integrated Process Management Policy.

Material Changes

(1) This revision features editorial changes only.

Effect on Other Documents

IRM 2.100.1 dated September 25, 2013, is superseded.


This Directive is applicable to all Information Technology(IT) organizations, contractors, and other stakeholders having the responsibility for developing, maintaining, and improving IT enterprise processes.

Effective Date


Gina Garza
Chief Information Officer


  1. The Demand Management and Project Governance (DMPG) in Enterprise Operations is responsible for the development, implementation, and maintenance of this directive. Approval of this directive, including updates, rests with the Information Technology (IT) Chief Information Officer (CIO) and Associate Chief Information Officer (ACIO) for Enterprise Operations. All proposed changes to this directive must be submitted to DMPG.


  1. This Directive serves as the policy for the Integrated Process Management (IPM) program. This program will support the Capability Maturity Model Integration (CMMI), Information Technology Infrastructure Library (ITIL), Project Management Institute (PMI), and other process framework, model, and life cycle effort for the IT organization.


  1. This Directive applies to all IT process owners establishing new or revised processes.


  1. In accordance with the CIO mandate for the implementation of ITIL, CMMI, and PMI, the IPM process will ensure that IT is meeting its business goals and delivering benefits that facilitate business change, transformation, and growth of business processes and services. IPM will standardize and centralize processes in the IT Organizational Process Asset Library (IT PAL) and will facilitate IT core or enterprise processes through the Internal Revenue Manual (IRM) for implementing a standard in process documentation and institutionalization.

  2. The IPM process will enable:

    • The definitive identification of all of IT core or enterprise processes that provide the resources from within and across the organization to support the IRS mission.

    • An enterprise-level establishment of standards and best practices for the essential elements of effective processes, moving from ad hoc, immature processes to documenting and centralizing disciplined and mature processes improved with quality and effectiveness.

    • The development of the Integrated Process Architecture (IPA), displaying the ordering, interfaces, interdependencies, and other relationships among the fundamental units (elements) of our core process. It will provide the rules for connecting the process elements of a standardized process, cover the essential requirements and guidelines, and specify the relationships between the elements in diagram form.

    • IPM to serve as the foundation for driving change management, providing stakeholders the ability to analyze process interfaces for identification of overlaps, redundancies, and impacts to other process areas via IPA.

    • IPA to provide a medium to expose process improvement opportunities at a glance.

  3. Directives:

    • IT process areas shall participate in the IPM program for document standardization, process asset centralization, and process integration efforts.

    • IT process areas shall use the IPM process templates to document their process.

    • IT process areas shall develop standard business process models for the IPA that will enable cross-functional process improvement efforts across the IT organization.

    • All IT processes identified as an IT core or enterprise process shall be documented through the Internal Revenue Manual (IRM) process and approved at the CIO level.

    • All IT process areas shall facilitate process and process asset changes through IPM.