Part 2. Information Technology

Chapter 100. Integrated Process Management

Section 1. Integrated Process Management Policy

2.100.1 Integrated Process Management Policy

Manual Transmittal

October 03, 2019

Purpose

(1) This transmits revised IRM 2.100.1, Integrated Process Management (IPM), Integrated Process Management Policy.

Material Changes

(1) The IPM IRM Policy has been updated to include the required Internal Controls.

Effect on Other Documents

IRM 2.100.1 dated January 30, 2017, is superseded.

Audience

This Policy is applicable to all information Technology (IT) organizations, contractors, and other stakeholders having responsibility for developing IT processes.

Effective Date

(10-03-2019)

Nancy A. Sieger
Chief Information Officer, Information Technology

2.100.1.1 (10-03-2019)

Program Scope and Objectives

  1. Overview - This document describes the formal policy for implementing the requirements of the Integrated Process Management (IPM) process.

  2. Purpose - This Directive serves as the policy for the Integrated Process Management (IPM) program. This program will support the Capability Maturity Model Integration (CMMI), Information Technology Infrastructure Library (ITIL), Project Management Institute (PMI), and other process framework, model, and life cycle effort for the IT organization.

  3. Audience - This Policy is applicable to all information Technology (IT) organizations, contractors, and other stakeholders having responsibility for developing IT processes.

  4. Policy Owner - The Enterprise Operations (EOPs) Associate Chief Information Officer (ACIO) is the policy owner.

  5. Program Owner - The Demand Management and Project Governance (DMPG) Director is the program owner.

  6. Primary Stakeholders - This Directive applies to all IT process owners establishing new or revised processes.

  7. Program Goals - The process goal describes a specific purpose or achievement toward which the efforts of the process are directed. Each process has a specific focus and when combined with the other processes, forms a comprehensive framework for delivering and managing services. The goal of IPM is to enable a consistent and integrated approach to process implementation and execution across the IT organization.

2.100.1.2 (10-03-2019)

Background

  1. The Demand Management and Project Governance (DMPG) in Enterprise Operations is responsible for the development, implementation, and maintenance of this directive. Approval of this directive, including updates, rests with the Information Technology (IT) Chief Information Officer (CIO) and Associate Chief Information Officer (ACIO) for Enterprise Operations. All proposed changes to this directive must be submitted to DMPG.

2.100.1.3 (10-03-2019)

Scope

  1. This Directive applies to all IT process owners establishing new or revised processes.

2.100.1.4 (10-03-2019)

Authority

  1. The CIO mandated the implementation of Information Technology Infrastructure Library (ITIL), Capability Maturity Model Integration (CMMI), and Project Management Institute (PMI) standards.

2.100.1.5 (10-03-2019)

Mandate

  1. In accordance with the CIO mandate for the implementation of ITIL, CMMI and PMI standards, the IPM process will ensure that IT is meeting its goals and delivering benefits that facilitate change, transformation, and growth of IT processes and services. IPM will standardize and centralize processes in Information Technology Process Asset Library (IT PAL) and will facilitate IT core or enterprise processes through the Internal Revenue Manual (IRM) for implementing a standard in process documentation and institutionalization.

  2. The IPM process will enable:

    • The definitive identification of all of IT core or enterprise processes that provide the resources from within and across the organization to support the IRS mission.

    • An enterprise-level establishment of standards and best practices for the essential elements of effective processes, moving from ad hoc, immature processes to documenting and centralizing disciplined and mature processes improved with quality and effectiveness.

    • The development of the Integrated Process Architecture (IPA), displaying the ordering, interfaces, interdependencies, and other relationships among the fundamental units (elements) of our core process. It will provide the rules for connecting the process elements of a standardized process, cover the essential requirements and guidelines, and specify the relationships between the elements in diagram form.

    • IPM to serve as the foundation for driving change management, providing stakeholders the ability to analyze process interfaces for identification of overlaps, redundancies, and impacts to other process areas via IPA.

    • IPA to provide a medium to expose process improvement opportunities at a glance.