2.145.1 Availability Management Policy

Manual Transmittal

June 11, 2014

Purpose

(1) This transmits new IRM 2.145.1, Availability Management, Availability Management Policy.

Material Changes

(1) This transmittal establishes the initial IRM publication of the Availability Management Policy.

Effect on Other Documents

This policy does not impact any other document.

Audience

This policy is applicable to all IT organizations with responsibilities for Availability Management activities.

Effective Date

(06-11-2014)

Terence V. Milholland,
Chief Technology Officer

Policy

  1. Availability Management

Administration

  1. Solution Engineering (SE) is responsible for the development, implementation, and maintenance, of this policy. This policy is approved by the Chief Technology Officer. All updates are accomplished through the Director, Solution Engineering. All proposed changes to this policy must be submitted to the Chief, SE Process Maturity Practice Group.

Purpose of Policy

  1. This policy establishes the organizational policy for planning and performing the Availability Management Process to ensure that all current and future availability aspects of the IT infrastructure are provided to meet business requirements at acceptable cost. The Availability Management process optimizes the capability of the IT Infrastructure, services, and supporting organizations to deliver a cost effective and sustained level of service availability that meets business requirements.

Scope

  1. This policy is applicable to all IT organizations with responsibilities for Availability Management activities.

Mandates

  1. This Policy contains the following mandates:

Applicability
  1. All IT organizations responsible for Availability Management activities shall follow the Availability Management Process to ensure all activities are accomplished and all work products are produced.

Completion of Availability Management Process
  1. Responsible IT organizations shall ensure that the following key activities are performed in accordance with the defined Availability Management Process:

    • Determine availability requirements

    • Compile availability plans

    • Monitor availability

    • Monitor maintenance obligations

    • Provide management information about Incident management quality and operations

Engagement with Solution Engineering
  1. Solution Engineering may be contacted by sending an E-mail to SE Front Door using mailto:it.engineering.customer.support@irs.gov

Waivers and Deviations

  1. Any waivers or deviations of this policy require written approval from the Chief, SE Process Maturity Practice Group.

Authority and Reference Documents

  1. The following lists the regulatory documents that validate the Availability Management Policy.

    • IPM Policy Template, June 28, 2011