KM Process Flow DiagramFlow Chart StartsRequest to add, modify, retire knowledgebase is ReceivedStep 1 - Knowledge is Analyzed Researched & Identified - New Knowledge or Knowledge Modified or Retired Knowledge Article - Create, Modify or Retire Specified Knowledge With Contributor/Owner ApprovalStep 2 - Knowledge is Published & Notifications are Sent - Incident or Request or Known Error ClosedFlow Chart Ends