START A1 Submit Request Decision: Does Request Require Approval If No go to A If Yes, move to A2.1 Receive Request Service Approver Decision: Approve or Deny Request If denied, move to A2.2 Denied Request and A2.3 Request Closed by ToolIf Request Approved, move to Approved Request RoutingDecision: IT Service Desk or Service Support Provider If IT Service Desk, move to A3.1 Receive Request, A3.2 Validate RequestDecision: Determine Provisioning Path If IT Service Desk, move to A3.3 Fill Request, A3.4 Go to Closing Procedure. If Service Support Provider, Move to A3.5 Determine Service Support Provider, A3.6 Assign to Service Support ProviderService Support Provider Receives Request A3.7, Validates Request A3.8 and Fills Request A3.9 and Moves to Closing Procedure A3.10Emergency Equipment Provisioning Requests are initiated in the Service Desk swim lane A3.1.1 and move to Receive Request A3.1, Validate Request A3.2 and Determine Provisioning Path. If filled by IT Service Desk move to A3.3 and A3.4 If filled by Service Support Provider follow A3.5 Determine Service Support Provider, A3.6 Assign Request, A3.7 Receive Request, A3.8 Validate Request, A3.9 Fill Request and A3.10 Move to Closing ProcedureApproved Work Requests from Demand Management are inputs to Request Fulfillment and follow the provisioning path determined by the type of requestClosing Procedure A4 IT Service Desk and Service Support Providers gain Service Requestor Concurrence A4.1 IT Service Desk and Service Support Providers use the tool and follow SOPs to close Requests END