We have a non-excepted employee who was contacted by the people conducting her background check. Although furloughed, can the employee still participate in the background investigation? If IRS employees are contacted by investigators for interviews during the shutdown, they should inform the investigator that they are currently in furlough status, and request that the investigation be rescheduled for another time after the shutdown is over. Per OPM, it is appropriate to request rescheduling while in furlough/shutdown status. Are contractor background checks being processed during the shutdown? We have multiple background checks that are outstanding, and it would be helpful to know if those are being continued during the shutdown or not. If they are being processed, do you know who we can contact to get updates, as we have not received any? This information is critical, as we need to understand the implications to our candidates. Personnel Security is only processing excepted work contractor background checks during the government shutdown. If the contracted work is excepted, please send an email to the *CSM mailbox and put Excepted Work in the subject line. For additional information, please send email to Paula.E.Davis2@irs.gov. I am unable to access my EPP because I have locked my password. How do I unlock my account? Contact the NFC Contact Center via telephone at 1-855-632-4468. I cannot access My Employee Personal Page (EPP) because I can't remember my password. How can I access my account? 1. Access EPP at https://www.nfc.usda.gov/personal. 2. Click the Forgot Your Password? link located under the log in fields. 3. Click Request Password by E-mail. 4. Enter your EPP user ID and DOB and click Continue. 5. Correctly answer two security questions and click Continue. 6. Select one of the email addresses you have established in EPP to send the temporary password to or click Add/Change EPP Work E-mail. 7. If you cannot answer your security questions correctly, select one of the emails you have established. 8. Click Continue. You will receive a message that your temporary password was emailed to you. If unable to complete these steps, contact the NFC Contact Center via telephone at 1-855-632-4468.