Employee Frequently Asked Questions - Travel

No action is necessary. Funds will be loaded to the SmarTrip card on February 1, 2019. IRS does not use “SmartBenefits” to pay Commuter Direct, MARC train or Virginia Railway Express for recurring monthly passes. Those passes are paid using the TRANServe card, and were funded on January 10, 2019, for the February commute.

​No, travel vouchers will not be processed during the shutdown. Normal processing activities will resume after the recall of federal employees.

​Yes, excepted employees may travel to conduct activities deemed excepted in their approved lapse plan.

​No. Although payments for travel vouchers are not being processed during the shutdown, Citibank will not age the accounts. This means the status will remain as is during the shutdown. Excepted employees who need to travel do not need to pay their credit card bill with personal funds unless they want to. Employees will not be penalized due to the shutdown.

  1. If the cardholder has access to their computer - they can create an OS GetServices ticket themselves without calling the ERC toll free number:  From OS GetServices - select Order from the Products and Services Catalog, type travel card in the search box, select travel card and complete all required fields. Select Add to Cart, select View Cart/Checkout, select Checkout, complete Purpose and Submit, then select Continue or send an email to the *IRS CCS Connect Line email box.
  2. If the Cardholder doesn't have access to their computer - they can send a text message from their smartphone to:    irs.ccs.connect.line@irs.gov . The text message will be received by Credit Card Services in the *IRS CCS Connect Line email box. The cardholder's cell phone number will be identified in the "from line" of the email; therefore the Cardholder must provide their name in the body of the text message.

If you are in travel status at the time of furlough, return home unless otherwise instructed by your manager/business unit. 

Furloughed employees must cancel approved travel authorizations for travel scheduled after December 21, 2018, unless otherwise instructed by your manager/business unit. 

All other travel for non-furloughed/excepted employees must be approved by your manager/business unit. Refer to the IRS Source Travel site for additional guidance. 

If the employee (excepted or non-excepted) hasn't left their current Post of Duty/residence; they must not depart. If the employee was in transit prior to the lapse, they may continue.

No, travel vouchers will not be processed during the shutdown. Normal processing activities will resume after the shutdown is over.