I received an email from the Washington Metropolitan Area Transit Authority (WMATA). What action do I need to take if I use the WMATA SmartBenefits or the SmarTrip card? No action is necessary. Funds will be loaded to the SmarTrip card on February 1, 2019. IRS does not use “SmartBenefits” to pay Commuter Direct, MARC train or Virginia Railway Express for recurring monthly passes. Those passes are paid using the TRANServe card, and were funded on January 10, 2019, for the February commute. Will travel vouchers be processed during the shutdown? No, travel vouchers will not be processed during the shutdown. Normal processing activities will resume after the recall of federal employees. Are excepted employees permitted to travel for excepted activities? Yes, excepted employees may travel to conduct activities deemed excepted in their approved lapse plan. I am an excepted employee who needs to travel during the shutdown. Will I be required to pay my credit card bill with my personal funds? No. Although payments for travel vouchers are not being processed during the shutdown, Citibank will not age the accounts. This means the status will remain as is during the shutdown. Excepted employees who need to travel do not need to pay their credit card bill with personal funds unless they want to. Employees will not be penalized due to the shutdown. How can cardholders reach Credit Card Services for assistance with travel card declines, card limits, or other issues during the government shutdown? If the cardholder has access to their computer - they can create an OS GetServices ticket themselves without calling the ERC toll free number: From OS GetServices - select Order from the Products and Services Catalog, type travel card in the search box, select travel card and complete all required fields. Select Add to Cart, select View Cart/Checkout, select Checkout, complete Purpose and Submit, then select Continue or send an email to the *IRS CCS Connect Line email box. If the Cardholder doesn't have access to their computer - they can send a text message from their smartphone to: email@example.com . The text message will be received by Credit Card Services in the *IRS CCS Connect Line email box. The cardholder's cell phone number will be identified in the "from line" of the email; therefore the Cardholder must provide their name in the body of the text message. What happens if I am on travel or scheduled to travel? If you are in travel status at the time of furlough, return home unless otherwise instructed by your manager/business unit. Furloughed employees must cancel approved travel authorizations for travel scheduled after December 21, 2018, unless otherwise instructed by your manager/business unit. All other travel for non-furloughed/excepted employees must be approved by your manager/business unit. Refer to the IRS Source Travel site for additional guidance. Can an employee who was approved to relocate continue their move during a shutdown whether they are deemed excepted or non-excepted? If the employee (excepted or non-excepted) hasn't left their current Post of Duty/residence; they must not depart. If the employee was in transit prior to the lapse, they may continue. Will travel vouchers be processed during the shutdown? No, travel vouchers will not be processed during the shutdown. Normal processing activities will resume after the shutdown is over.