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(ASL) - YouTube video text script - Making an Appointment for IRS Tax Help

Hi, I’m Patrick, and I work for the IRS.

Do you have tax questions and think you need help from an IRS employee?

Before you travel to a Taxpayer Assistance Center, you should know that you will need to make an appointment.

You should also know that there may be more convenient options for tax help.

Always check first.

Many of our services are available on our website 24 hours a day, seven days a week.

These include things like getting a tax transcript, making a payment, and setting up a payment plan. also has an Interactive Tax Assistant that can answer many of your questions online.

If you cannot find answers to your questions online or by calling IRS, then it may be best to seek face-to-face help.

It’s important that you plan ahead and make an appointment before you go.

When you call to schedule your appointment, be sure to request a sign language interpreter.  Please allow us time to process your request which could take up to 60 days.  

To find a Taxpayer Assistance Center near you, visit

Next, click on “Taxpayer Assistance Center office locator.”

Then enter a zip code and select a distance range to search.

The search tool will display locations based upon your input.

Choose the location you want to visit and click on “make appointment.”   

Then, just follow the instructions to schedule your visit.

Now, on the day of your appointment, you should show up at least 15 minutes early for check-in.

Remember to bring a valid photo ID and your taxpayer identification number, such as a Social Security number.

Please note, if you want to drop off a payment or a tax return or even pick up a tax form, you can still do that without an appointment.

Learn more at

Page Last Reviewed or Updated: 08-Dec-2016