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Help with Transmitting a Return

Error Message

"E-filing Information is Incomplete. Required information is missing in your return. Please verify your name, social security number and address fields are completed on your main form and all sections of STEP 2 have the required information.” 

When you receive this error message, look in the following places for correction.

The Tax Return

  1. Missing address (including street, city, state and ZIP code)
  2. Zip code is not in its own field
  3. Missing or partial name(s)
  4. Spaces or special characters in a name (e.g. O’Brian)
  5. Missing Social Security Number (SSN)

STEP 2

  1. Section 2- For Form 1040, Lines D and E must match. I they do not match you have a problem with Federal withholding on your tax form or the amounts from your other income documents.
  2. Section 2- for Form 1040A and 1040EZ, Lines C and D must match. I they do not match you have a problem with Federal withholding on your tax form or the amounts from your other income documents.
  3. Section 3- You failed to enter the AGI or Last Year’s PIN for the Taxpayer or Spouse. If you are not filing jointly, make sure you did not select “Married Filing Joint” as your filing status.
  4. Section 4- You failed to enter a valid email address or “Today’s Date.”
  5. Section 4- You failed to enter a five number PIN or DOB for the Taxpayer or Spouse. If you are not filing jointly, make sure you did not select “Married Filing Joint” as your filing status.
  6. Section 5- You entered information in this section when you are receiving a refund.
  7. Section 5A- You failed to complete all of the necessary areas to make the electronic withdrawal from your checking or savings account (including a 10 digit phone number and checking the “I Agree” box),
  8. After selecting “Continue to E-File,” you failed to check the “I Agree” disclosure box.

Error Message

"The submission is a duplicate of one that was previously received.

  1. Double-check your return to make sure your social security numbers are correct
  2. Correct the SSN’s on the return and transmit again
  3. If the SSN’s are correct, call the IRS at 1-800-829-1040 or 1-800-908-4490
    • Speak with an IRS Customer Service Representative
    • You may also want to visit our page on ID Issues

When your transmission is successful, you will receive notification email from customer_service@freefilefillableforms.com. After the IRS receives your return, you will receive a second email from customer_service@freefilefillableforms.com stating it was accepted or rejected by the IRS. If you do not receive both of these emails, you could have problems receiving email. (Check for your email in your spam or junk folders.) If your return will not transmit, contact us.

 

Page Last Reviewed or Updated: 08-Nov-2016