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Undelivered Refunds (ASL) - Youtube video text script

Hi. I'm Tammy, and I work for the IRS.

Did you know that every year the IRS has millions of dollars in tax refunds that we can't get to taxpayers because we don't know where they are.

Yes, millions of dollars!

Sometimes a taxpayer moves and forgets to tell the IRS or the Post Office.

Sometimes the address on the tax return is wrong or incomplete.

Whatever the reason, the Postal Service returns these checks to the IRS as undelivered.

Are you missing your refund?

Visit and use the "Where's My Refund?" tool or you can call 1-800-TAX-1954 through the Relay service.

And next year, whether you file on paper or electronically, try Direct Deposit.

You'll avoid an undelivered refund and get your money faster.

Page Last Reviewed or Updated: 01-Aug-2016