Some Taxpayer Assistance Centers Are Open
Our centers operate by appointment. When you arrive, wear a mask and stay 6 feet away from others. Reschedule your appointment if you are feeling ill.
Face-to-Face Tax Help
Nearly every tax issue can now be resolved online or by phone from the convenience of your home or office. Through IRS.gov you can:
- Set up a payment plan.
- Get a transcript of your tax return.
- Make a payment.
- Check on your refund.
- Find answers to many of your tax questions.
- File your tax return online.
- View my account information.
All Taxpayer Assistance Centers (TACs) now operate by appointment. When calling to schedule an appointment, customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m.
Caution: Many of our offices are located in Federal Office Buildings. These buildings may not allow visitors to bring in cell phones with camera capabilities.
Multilingual assistance is available in every office through telephone interpreters. Hours of operation are subject to change.
Before visiting your local office click on "Services Provided" in the chart below to see what services are available. Services are limited and not all services are available at every TAC office and may vary from site to site.
|City||Street Address||Days/Hours of Service||Telephone|
|Guaynabo||City View Plaza II Bldg.
48 Carr 165 km.1.2
Guaynabo, PR 00968-8000
Monday-Friday - 8:30 a.m.- 4:30 p.m.
For information on where to file your tax return please see Where to File Addresses.
The Taxpayer Advocate Service: To request Taxpayer Advocate assistance, call the Taxpayer Advocate Service toll-free number at 877-777-4778, or refer to:
- Contact a Local Taxpayer Advocate (LTA) in Caribbean US Territories (Puerto Rico & US Virgin Islands) and International
- or Contact a Local Taxpayer Advocate (LTA) in Hawaii & Pacific US Territories (Guam, American Samoa and the Northern Mariana Islands).
For further information, see Publication 1546, The Taxpayer Advocate Service of the IRS (PDF). For further information, see Tax Topic 104.
IRS and organizations all over the country are partnering to assist taxpayers. Through these partnerships, organizations are also achieving their own goals. These mutually beneficial partnerships are strengthening outreach efforts and bringing education and assistance to millions.
For more information about the programs for individuals and families and how your organization can be a part of this partnership read more at Become an IRS Partner. Organizations interested in operating a free tax preparation site through the Volunteer Income Tax Assistance or Tax Counseling for the Elderly programs may consider applying for a VITA or TCE Grant. Anyone interested in volunteering to prepare free tax returns can read how to become an IRS Tax Volunteer, or if you need to find a volunteer site to have your tax return prepared absolutely free, go to Free Tax Return Preparation for you by volunteers.
For more information about these programs for businesses, your local Stakeholder Liaison office establishes relationships with organizations representing small business and self-employed taxpayers. They provide information about the policies, practices and procedures the IRS uses to ensure compliance with the tax laws. To establish a relationship with us, use this list to find a contact in your state:
Stakeholder Liaison (SL) Phone Numbers for Organizations Representing Small Businesses and Self-Employed Taxpayers.