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Get Transcript FAQs

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How do I get a transcript online?

You must have a Social Security number (SSN) to verify your identity online when proceeding as a guest or when creating a User ID and password for future login. You also need immediate access to your email account so we can send you a confirmation code you'll need to enter. Don’t close the window or navigate away from the IRS page to check your email. You should receive the confirmation code within 10 minutes of your request. 

What if I didn’t receive the confirmation email?

Confirm that the email address you provided is correct. Then, click on your email provider’s send/receive button. Lastly, check your junk/spam folder. If you didn’t receive a confirmation code, you need to cancel and re-enter your email address to request another confirmation code.

What information do I need to verify my identity and use Get Transcript Online?

You need to provide your name, SSN, date of birth, filing status and the street address you used on the last federal tax return you filed. You’ll also need to answer a few personal identity verification questions that only you can answer, such as a prior address or phone number, car or home loan information, etc. Note: You can't use Get Transcript Online if you have an Individual Tax Identification Number (ITIN) instead of an SSN. See "What if I’m unable to verify my identity and use Get Transcript Online" below.

Can I use Get Transcript Online as a guest user?

You can enter as a guest but you’ll need to verify your identity each time you use Get Transcript Online. We limit the number of authentication attempts you can make over a short time period. These include both successful and failed guest access attempts. Therefore, we strongly suggest creating a User ID and password for future access. As a registered user, you’ll only need your User ID and password to login to get a transcript online.

What if I’m unable to verify my identity and use Get Transcript Online?

If you are unable to complete the identity verification steps, use the Get Transcript by Mail option. You may also call our automated phone transcript service at 1-800-908-9946 to receive it by mail. Please allow 5 to 10 calendar days for your transcript to arrive by mail. Note: If you requested a credit security freeze with Equifax, you can contact Equifax to lift the freeze temporarily so you can continue to register or use guest access. We suggest that you register to create a User ID and password for future access and avoid having to remove your credit freeze again. Once you get your transcript or are no longer attempting to register, you may contact Equifax to resume the freeze unless you scheduled it to resume automatically.

I got a message that says the information I provided does not match what’s in the IRS systems. What should I do now?

Verify all the information you entered is correct. It must match what’s in our systems. Be sure to use the exact address and filing status from your latest tax return. If you are still receiving the message, you'll need to use the Get Transcript by Mail option or submit a Form 4506T to the IRS at the address or fax number provided in the instructions.

What do I do if my password doesn’t work?

Keep in mind that passwords are case sensitive. If you can’t remember your password, click the “Forgot Password” link on the login page. You’ll need to answer the secret questions you created when you established your profile and then choose a new password. 

If you’ve been locked out, you must wait at least an hour before trying again. 

I forgot my User ID. How do I retrieve it?

If you’ve forgotten your User ID, click the “Forgot User ID” link on the login page. Then enter the email address you used when you first registered for your account. We’ll email you your User ID. If the email address you originally provided is unavailable, you must re-register.

What should I do if I receive a “Technical Difficulties” or “Application Unavailable” message?

These messages usually mean we’re having temporary technical issues. If you receive one of these messages, please wait a few minutes and try again. 

How should I respond to the letter I received notifying me that an online account I didn’t initiate was created in my name? 

If you know you didn’t open the account or are unsure whether you did, contact us Monday through Friday from 6:30 a.m. to 6:00 p.m. (Central time) at the toll free number provided in your letter. An IRS assistor will be available to help you.

How long must I wait before a transcript is available for my current year tax return?

If you filed your tax return electronically, it takes about 3 weeks before a transcript becomes available. If you mailed your tax return, it takes about 6 weeks. If you didn’t pay all the tax you owe, your transcript may not be available until mid-May, or a week after you pay the full amount owed. Refer to Transcript Availability for more information. Note: If you made estimated tax payments and/or applied your overpayment from a prior year tax return to your current year tax return, you can request a tax account transcript type to confirm these payments or credits a few weeks after the beginning of the calendar year prior to filing your current year return.

Can I use Get Transcript if I am a victim of ID Theft?

Yes, you can still access Get Transcript online or by mail. If we’re unable to process your request due to identity theft, you’ll receive an online message, or a letter if using the mail option, that provides specific instructions to request a transcript. You may also want to visit our Identity Protection page for more information.

What do I do if I’m unable to view my transcript when I click on an available tax year?

Make sure you have turned off pop-up blockers in your browser’s settings. If you are still unable to view or print a copy of your transcript, you may need to use the Get Transcript by Mail option.

How do I request a transcript for an older tax year when it’s not available online?

Tax return and record of account transcripts are only available for the current tax year and three prior processing years. Note: There is a “show all +” expand button under the online account transcript list that may provide additional tax years you need. Otherwise, you must submit Form 4506T to request an account transcript for a tax year not available through get transcript online or by mail.

My transcript information doesn’t appear to be correct. What should I do?

In some cases, we may have changed the reported figures on the original return you filed due to input errors or incomplete or missing information. If we changed the figures on your return during processing, a Tax Return transcript will show the original figures, labeled “per return,” and the corrected figures labeled “per computer.” It will not show amendments or adjustments made to the account after the original return has posted. If you filed an amended return or we adjusted your account after it was processed, request a Record of Account transcript. If the transcript obtained doesn’t appear to be correct or contains unfamiliar information due to possible identity theft, call us at 1-800-829-1040.

Will ordering a transcript help me determine when I’ll get my refund?
No, a tax transcript won’t help you determine when you’ll get your refund. IRS transcripts are best and most often used to validate past income and tax filing status for mortgage, student and small business loan applications and to help with tax preparation.

The codes listed on tax transcripts don’t provide any early insight into when a refund will be issued. The best way to check on your refund is by visiting Where's My Refund?

Can a taxpayer or practitioner with a Power of Attorney for another taxpayer use Get Transcript Online to request a transcript for the other taxpayer?

No. You may submit Form 4506T by following the instructions on the form. Practitioners can use e-Services Transcript Delivery System if their power of attorney already exists in the IRS Centralized Authorization File.

Is there a Spanish version of the Get Transcript Online tool?

No. Only “Get Transcript by Mail” (Ordenar Transcripción) is available in Spanish.  

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Page Last Reviewed or Updated: 17-Mar-2015