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Get Transcript FAQs

How do I get a tax return transcript online?

You must verify your identity online by registering as a guest or creating a User ID/password. As part of the registration process, you will be asked for an e-mail address we will use to send you a confirmation code. You’ll use the code to continue with the registration process. Don’t close the window or navigate away from the IRS page to check your e-mail; the confirmation code will be sent to your e-mail address within 10 minutes of requesting it.

What if I didn’t receive the confirmation e-mail?

You should first confirm the e-mail address you are providing is correct. If that is the case, you should then check your SPAM folder. Please note the confirmation code expires 15 minutes after you receive it.     

What other information do I need to complete the registration process?

You will need to provide your name, SSN, date of birth, filing status and the street address you provided on the last tax return you filed. You will also need to answer a few identity verification questions that only you can answer, such as your previous address, mortgage information, etc.

What if I enter as a guest?

If you enter as a guest, you will have to enter your authentication information again to request transcripts in the future. As a registered user, you will only need your User ID and password to log into the application.  

What if I’m unable to verify my identity?

If you are unable to complete the authentication steps, use the “Get Transcript by Mail” option available on the Get Transcript homepage. Please allow five to 10 calendar days for your transcript to be delivered by mail.

I got a message that says the information I provided does not match what’s in the IRS systems? What should I do now?

The information you provide must match the information in our systems. Be sure to use the exact address and filing status from your latest tax return. If you are still receiving this message, you will need to order a transcript using the “Get Transcript by Mail” option or submit a Form 4506T to the IRS using the address or fax number provided in the instructions.

My password doesn’t appear to work. 

Keep in mind that passwords are case sensitive. If you can’t remember your password, click the “Forgot Password” link. You will be asked to answer the secret questions you created when you established your profile. 

If you have been locked out, you must wait at least an hour before trying again. 

I forgot my User ID. How do I get a new one?

If you have forgotten your User ID, click the “Forgot User ID” link on the sign in page. It will direct you to enter the e-mail address you used when you first registered your account. Your User ID will be emailed to you. If the e-mail address you originally provided is unavailable, you must re-register.

What should I do if I receive a “Technical Difficulties” or “Application Unavailable” message?

These messages usually mean we’re having temporary technical issues. If you receive one of these messages, please wait a few minutes and try again. 

How should I respond to the letter I received notifying me that an online account was created in my name that I didn’t initiate. 

If you know you didn’t open the account or are unsure whether you did or not, contact us Monday through Friday from 6:30 a.m. to 6:00 p.m. (Central time) at the toll free number provided in your letter. An IRS assistor will be available to help you.

I’m unable to view my transcript. 

Make sure you have turned off pop-up blockers in your browser’s settings. If you are still unable to view and print a copy of your transcript, you may need to use the “Get Transcript by Mail” option.

I have filed my return but am unable to obtain a tax return transcript.

If you filed your tax return electronically, it takes about 3 weeks before the tax transcript will be available. If you mailed in a paper copy of your tax return, it takes about 6 weeks. If you did not pay all the taxes you owe, your return and your transcript may not be available until mid-May, or a week after you pay the full amount owed.

My transcript information doesn’t appear to be correct. What should I do?

In some cases, we may have changed the reported figures on the original return you filed due to input errors or incomplete or missing information. If we changed the figures on your return during processing, a Tax Return transcript will show the original figures, labeled “per return,” and the corrected figures labeled “per computer.” It will not show amendments or adjustments made to the account after the original return has posted. If you filed an amended return or we adjusted your account after it was processed, request a Record of Account transcript. If the transcript obtained doesn’t appear to be correct and contains information due to possible identity theft, destroy the transcript and call us at 1-800-829-1040.

Will ordering a transcript help me determine when I’ll get my refund?

No, a tax transcript will not help you determine when you will get your refund. IRS transcripts are best and most often used to validate past income and tax filing status for mortgage, student and small business loan applications and to help with tax preparation.

The codes listed on tax transcripts do not provide any early insight into when a refund will be issued. The best way to check on your refund is by visiting Where's My Refund

Is there a Spanish version on the Get Transcript tool available?

A Spanish version of “Get Transcript Online” should be available in 2015. A Spanish version of “Get Transcript by Mail” (Ordenar Transcripción) is currently available.  


Page Last Reviewed or Updated: 11-Jun-2014