Contents
- About This Guide
- Introduction to the Application
- Information for specific technologies
- Mobile Operating Systems
About this guide
This guide is intended to assist individuals with disabilities in their use of the Identity and Tax Return Verification Service. The guide will provide direction in accessing the features available in this service using specific technologies, including screen readers, screen magnifiers, and speech recognition software.
Introduction to the application
The identity verification service is a mobile-friendly digital tool that allows taxpayers who received an IRS 5071C letter, 6331C letter, 5747C letter, or 5447C letter to respond to a series of questions online.
Information for specific technologies
Screen reader technology
Here is some standard guidance for using the JAWS screen reader or VoiceOver. For other screen readers, please refer to the manufacturers guide for basic commands.
JAWS actions and commands
| Action | Commands |
|---|---|
| Virtual HTML Features | INSERT + F3 |
| List Links | INSERT + F7 |
| Next Link | TAB |
| Prior Link | SHIFT + TAB |
| List Headings | INSERT + F6 |
| List of Form Fields | INSERT + F5 |
| List Buttons | INSERT + CTRL + B |
| List Combo Boxes | INSERT + CTRL + C |
| List Edit Boxes | INSERT + CTRL + E |
| List Radio Buttons | INSERT + CTRL + A |
| List Check Boxes | INSERT + CTRL + X |
| List Tables | INSERT + CTRL + T |
| Read from Beginning of Row to Current Cell | INSERT + SHIFT + HOME |
| Read from Current Cell to End of Row | INSERT + SHIFT + PAGE UP |
| Read the current row | SHIFT + UP ARROW |
| Read the current column | SHIFT + NUMPAD 5 |
| List Frames | INSERT + F9 |
| List All Ordered, Unordered, and Definition Lists | INSERT + CTRL + L |
VoiceOver actions and commands
| Action | Commands |
|---|---|
| Find the next heading | VO - Command - H |
| Find the previous heading | VO - Command - Shift - H |
| Find the next control | VO - Command - J |
| Find the previous control | SHIFT + TAB |
| Find the next Table | VO - Command - T |
| Find the previous Table | VO - Command - Shift - T |
| Find the next Link | VO - Command - L |
| Find the previous Link | VO - Command - Shift - L |
| Find the next Paragraph | VO - Shift - Page Down |
| Find the previous Paragraph | VO - Shift - Page Up |
| Read the next Sentence | VO - Command - Page Down |
| Read the next Line | VO - Down Arrow |
| Read the previous Line | VO - Up Arrow |
| Read everything visible in the window or the Dock, or on your desktop, depending on your location | VO - Shift - W |
Screen magnification technology
ZoomText Actions and Commands
| Action | Commands |
|---|---|
| Virtual HTML Features | INSERT + F3 |
| Increase magnification | ALT + NUMPAD PLUS |
| Decrease magnification | ALT + NUMPAD MINUS |
| Turn color enhancements on and off | CTRL + SHIFT + C |
| Font Enhancements (xFont, Standard and None) | CTRL + SHIFT + F |
Voice dictation technology
Dragon Naturally Speaking actions and commands
| Action | Commands |
|---|---|
| Turn the microphone on or off | Plus key (+) on the numeric keypad |
| Open the Correction menu | Minus key (-) on the numeric keypad |
| Force words to be recognized as commands | Press and hold down the CTRL key |
| Force words to be recognized as dictation | Press and hold down the SHIFT key |
| Open the Naturally Speaking menu | Asterisk key (*) on the numeric keypad |
| Put the microphone to sleep or wake it up | Slash key (/) on the numeric keypad |
| Press-to-talk | Zero key (0) on the numeric keypad |
Mobile operating systems
Android
- TalkBack keyboard commands for Android 4.1 or higher
- Navigation
- Move to next item: Alt + Shift+ Right arrow
- Move to previous item: Alt + Shift + Left arrow
- Move to first item: Alt + Shift + Up arrow
- Move to last item: Alt + Shift + Down arrow
- Click focused element: Alt + Shift + Enter
- Global actions
- Back: Alt + Shift + Backspace
- Home: Alt + Shift + h
- Recent apps/Overview: Alt + Shift + r
- Notifications: Alt + Shift + n
- Search the screen: Alt + Shift + / (forward slash)
- Next navigation setting: Alt + Shift + Equals (=)
- Previous navigation setting: Alt + Shift + Minus (-)
- Open global context menu: Alt + Shift + g
- Open local context menu: Alt + Shift + L
- Stop TalkBack speech: Control
- Pause or resume TalkBack: Alt + Shift + z
- Navigation
- In the verification questionnaire, when the user selects a Yes/ No radio button, TalkBack announces the "Continue" Button as "Disabled". The button is active and the user can proceed to the next page. This happens only the first time the user interacts with the Continue button. The user may need to clear the cache if the problem persists.
iOS VoiceOver (VO)
- When the user enters a minus to depict a negative amount in the "Adjusted Gross Income" field, VoiceOver does not read the minus when announcing the amount entered.