1.1.12  Chief Technology Officer

Manual Transmittal

March 12, 2015

Purpose

(1) This transmits revised IRM 1.1.12, Organization and Staffing, Chief Technology Officer.

Material Changes

(1) This IRM has been updated to reflect the missions and responsibilities of the Information Technology (IT) organization. The IT organization has undergone many reorganizations within all the areas in the IT organization. The IRM has been updated to reflect all the restructuring of the offices and any new offices that have been established. The IT organization changes frequently due to the technology changes and with those changes comes restructuring of the entire content contained in the IRM with regards to the mission and function statements for each office.

Effect on Other Documents

IRM 1.1.12, dated July 11, 2012, is superseded.

Audience

All Operating Divisions and Functions.

Effective Date

(03-12-2015)

Terence V. Milholland
Chief Technology Officer

1.1.12.1  (03-12-2015)
Mission

  1. The mission of Information Technology (IT) is to deliver IT services and solutions that drive effective tax administration to ensure public confidence..

  2. IT is led by the Chief Technology Officer (CIO). The CTO reports to the Deputy Commissioner for Operations Support of the Internal Revenue Service (IRS).

  3. IT has two Deputy Chief Information Officers

    • Deputy CIO for Operations

    • Deputy CIO for Strategy/Modernization

  4. The Deputy CIO for Operations has one subordinate office

    • Filing Season Integration Services
      The mission of Filing Season Integration Services (FSIS) is to integrate and oversee the planning, executing, reporting, and analysis that comprises the filing season cycle, while also directing an end-to-end process, ensuring filing season readiness for all systems, and collaborating with key internal and external stakeholders. Filing Season Integration Services will enhance integration between the Information Technology critical activities and enhance the filing season experience for our stakeholders and partners.

  5. IT has nine subordinate offices:

    • Office of Management Services

    • Associate Chief Information Officer for Affordable Care Act-PMO

    • Associate Chief Information Officer for Enterprise IT Program Management Office

    • Associate Chief Information Officer for Cybersecurity

    • Associate Chief Information Officer for Applications Development

    • Associate Chief Information Officer for Enterprise Services

    • Associate Chief Information Officer for User and Network Services

    • Associate Chief Information Officer for Enterprise Operations

    • Associate Chief Information Officer for Strategy & Planning

1.1.12.2  (03-12-2015)
Office of Management Services

  1. The mission of Management Services is to provide direction in all strategic matters relating to the design, development, delivery, and evaluation of wide-ranging human resource programs that effectively services its customers and contributes to the IT Services overall mission. These programs include workforce planning, recruitment and retention, career management, performance management, labor/employee relations, position management, workplace improvement, succession management and servicewide responsibility for IT training and education.

  2. Management Services has five subordinate offices:

    • IT Human Capital Management Branch

    • Embedded Learning & Education Branch

    • Administrative Management Office

    • Succession Management and Strategy Branch

    • IT Hiring Branch

1.1.12.2.1  (03-12-2015)
IT Human Capital Management Branch

  1. The mission of the IT Human Capital Management Branch (formerly Embedded Human Resources Branch) is to plan and manage human capital programs supporting the Modernization and Information Technology Services (IT) organization.

1.1.12.2.2  (03-12-2015)
Embedded Learning & Education Branch

  1. The IT Learning and & Education Branch mission is to effectively develop IT employees and leaders by providing comprehensive training and development that address their strategic, business, and technical needs.

1.1.12.2.3  (03-12-2015)
Administrative Management Office

  1. The mission of the Administrative Management Office (AMO) is to support IT by delivering administrative products, services, and solutions that minimize customers' burdens and promote a quality work environment..

1.1.12.2.4  (03-12-2015)
Succession Management and Strategy Branch

  1. The mission of the Succession Management and Strategy Branch is to support and prepare the IT Organization by developing a dynamic Leadership Succession Plan, developing and coordinating the organization’s Business Continuity Plan, and is a business unit leader for the IT community in all matters related to Telework activities, and further the Telework agenda.

1.1.12.2.5  (03-12-2015)
IT Hiring Branch

  1. The mission of the IT Hiring Branch is to plan and manage hiring programs in support of the Information Technology (IT) organization.

1.1.12.3  (03-12-2015)
Associate Chief Information Officer for Affordable Care Act-PMO

  1. The Affordable Care Act Program Management Office (ACA PMO)is to support the administration of the Tax Provision of the Affordable Care Act through collaboration with government agencies and other stakeholders. The office seeks to:

    • Ensure stakeholders are aware of and understand their ACA tax benefits and responsibilities;

    • Support new and existing partners to enable the operations of ACA;

    • Support high levels of voluntary compliance while protecting the tax systems from fraud and other non-compliance;

    • Ensure efficient incorporation of ACA into tax administration

  2. ACA has five subordinate offices:

    • Healthcare Legislative Analysis & Implementation

    • Program Strategy & Integration

    • Core Applications Systems

    • Infrastructure Compliance

    • Implementation & Testing

1.1.12.3.1  (03-12-2015)
Healthcare Legislative Analysis & Implementation

  1. Healthcare Legislative Analysis & Implementation office is to support the ACA-PMO by providing direction and coordination of legislative provisions amongst the IRS Information Technology and business organizations, states, and other federal agencies. Healthcare Legislative will be a facilitator for the IT solutions for business requirements and analyze and determine the impact of all ACA legislative provisions that may impact the IT systems.

1.1.12.3.2  (03-12-2015)
Program Strategy & Integration

  1. The Program Strategy and Integration office is responsible for driving the success of the IRS IT ACA PMO by promoting effective integration decision making and controls.

1.1.12.3.3  (03-12-2015)
Core Applications Systems

  1. The mission of Infrastructure Compliance is to design, development, implement, and support new applications necessary to ensure compliance and prevent fraud under the provisions of the Affordable Care Act. For requirements supported by changes to existing systems, the organization is responsible for delivery oversight and coordination. It includes four major organizations: Strategy & Business Planning, ACA Coverage Data Repository, Information Applications, ACA Information Returns and Release Level Technical Support.

1.1.12.3.4  (03-12-2015)
Infrastructure Compliance

  1. The mission of Infrastructure Compliance is to design, development, implement, and support new applications necessary to ensure compliance and prevent fraud under the provisions of the Affordable Care Act. For requirements supported by changes to existing systems, the organization is responsible for delivery oversight and coordination. It includes four major organizations: Strategy & Business Planning, ACA Coverage Data Repository, Information Applications, ACA Information Returns and Release Level Technical Support.

1.1.12.3.5  (03-12-2015)
Implementation & Testing

  1. Implementation & Testing is to collaborate with Business and Information Technology partners to validate the design, development, integration and implementation of applications to ensure compliance under the provisions of the Affordable Care Act. The organization is responsible for ensuring comprehensive test plans and test documentation are developed and for coordinating, planning and executing Functional, Release Level and Interagency tests. Implementation and Testing also coordinates Performance Testing, Security Testing and Accessibility Testing.

1.1.12.4  (03-12-2015)
Associate Chief Information Officer for Enterprise IT Program Management Office (EIT PMO)

  1. The mission of the EIT PMO is to serve as the IRS' systems integrator using a methodical approach in managing the execution of programs based on the Enterprise Lifecycle, ensuring coordination across IT delivery partners and business stakeholders for successful project delivery into production. EIT PMO will have an emphasis on major Business Systems Modernization programs such as CADE2 Transition State 1 (TS-1), CADE2 Transition State 2 (TS-2), Electronic Filing / Modernized e-File, Electronic Fraud Detection System, Return Review Program and Foreign Account Tax Compliance Act as well as enterprise solutions for such services as case management and infrastructure currency.

  2. EIT PMO has seven subordinate offices:

    • Business Operations

    • Enterprise Program Control

    • CADE2 Transition State 1

    • CADE 2Transition State 2

    • Revenue Integrity & Compliance

    • Electronic Filing

    • FATCA Program Management Office

1.1.12.4.1  (03-12-2015)
Business Operations

  1. The Business Operations (Bus Ops) function provides financial management and acquisition leadership for the Modernization PMO CADE 2. Within the area of financial management, Bus Ops plans, formulates, executes and reports on all budget activities, including the development and maintenance of the OMB Exhibit 300 and Exhibit 53, or Capital Asset Plan. For acquisition management, Bus Ops facilitates and guides all PMO acquisitions and serves as the primary interface to the IRS Procurement organization.

1.1.12.4.2  (03-12-2015)
Enterprise Program Control

  1. The Enterprise Program Controls (EPC) Office will lead the EIT PMO in Information Technology Enterprise-wide program management functions, and will assist the Applications Development (AD) organization in cross domain support for a variety of project management disciplines. The EPC office is comprised of three sections: Health Assessments, Configuration Management and Program Budget-Contract Management.

1.1.12.4.3  (03-12-2015)
CADE2 Transition State 1

  1. The mission of the CADE2 Transition State 1 (TS1) is to provide state-of-the-art individual taxpayer account processing and data-centric technologies to improve service to taxpayers and enhance IRS tax administration. The CADE 2 TS1 Office facilitates and provides oversight in the establishment of the CADE 2 database that will house data on individual taxpayers and their accounts; coordinates and directs integration activities across supplier organizations to ensure projects and underlying infrastructure are delivered on schedule and within budget and ensures that all component projects and affected applications or systems operate interdependently at deployment through assuring interfaces and impacts are clearly identified, engineered and implemented.

1.1.12.4.4  (03-12-2015)
CADE2 Transition State 2

  1. The mission of the CADE2 Transition State 2 (TS2) organization is to build a state-of-the-art individual taxpayer account processing system and leverage data-centric technologies to improve service to taxpayers and enhance Internal Revenue Service (IRS) tax administration. Transition State 2 will begin reengineering of the Individual Master File (IMF) using modern programming languages, establishing CADE 2 as the authoritative data source, and implementing functionality to address the Unpaid Assessment (UA) and Financial Material Weakness (FMW) for individual taxpayer accounts. These objectives are central to delivering the business and technical improvements necessary to sustain the ongoing administration of the nation’s tax laws, while enabling future business process reengineering that will improve taxpayer services. This organization builds strong and mutually beneficial relationships with customers, delivery partners and stakeholders to ensure successful delivery and implementation of the CADE 2 solution.

1.1.12.4.5  (03-12-2015)
Revenue Integrity & Compliance

  1. The mission of Revenue Integrity & Compliance is comprised of and has oversight of three organizational components Electronic Fraud Detection System (EFDS); Project Management Office and the Return Review Program (RRP) Program Management Office.

1.1.12.4.6  (03-12-2015)
FATCA Program Management Office

  1. The mission of FATCA Program Management Office is to implement the technical solutions using the best practices of IRS IT to deliver world class solutions that have the appropriate governance, oversight, and support to successfully achieve the program objectives detailed in the FATCA IT Program Charter.

1.1.12.5  (03-12-2015)
Associate Chief Information Officer for Cybersecurity

  1. The mission of Cybersecurity is to protect Taxpayer information and the Internal Revenue Service’s electronic systems, services, and data from internal and external cyber security related threats by implementing World Class security practices in planning, implementation, management, and operations. The IRM 1.1.25 has been incorporated into parts of the Mission and functions of Cybersecurity.

  2. Cybersecurity has three subordinate offices:

    • Architecture & Implementation

    • Cybersecurity Operations

    • Security Risk Management

  3. The Cybersecurity functions are:

    • Data Protection and encryption

    • CSIRC management

    • FISMA compliance

    • Security policy, process guidance

    • Disaster recovery coordination

    • Security stakeholder management

    • Systems security testing, certification

    • IT security engineering

1.1.12.5.1  (03-12-2015)
Architecture & Implementation

  1. Architecture & Implementation is responsible for security architectures, innovative security solutions through expert analysis, trusted advisory services and disciplined project management. Architecture & Implementation (A&I )provides security project management, security and privacy project governance, technical security consulting (including disaster recovery), disaster recovery development, security policy management and interpretation, security performance metrics and monitoring, investment management, pre-milestone security posture impact of new technology/architecture, external representation on technical industry and cross-government initiatives and security engineering for systems/applications.

1.1.12.5.2  (03-12-2015)
Cybersecurity Operations

  1. Cybersecurity Operations serves as the main IRS source for identifying, pre- venting and providing education on cyber vulnerabilities. The Technical Operations (Computer Security Incident Response Center and Enterprise Computing Center) security teams work on maintaining the security of the infrastructure and networks. The Field Security staff provides onsite support to 52 IRS post-of-duty locations for incident handling, incident investigations and security awareness training. Together, the two sides of this organization handle the people and the technology.

1.1.12.5.3  (03-12-2015)
Security Risk Management

  1. Security Risk Management is responsible for ensuring IRS compliance with federal statutory, legislative and regulatory requirements governing measures to assure the confidentiality, integrity and availability of IRS electronic systems, services and data. In partnership with the business units, SRM monitors the implementation of the IT security program in accordance with the Federal Information Security Management Act (FISMA). This includes performing assessments of risks to IRS and supporting contractor systems, tracking compliance, monitoring risk remediation activities, performing comprehensive security control testing, managing disaster recovery and contingency plan testing, performing penetration and source code analysis, managing the security assessment and authorization (SA&A) process, and coordinating the enterprise continuous monitoring program of eperformance.

1.1.12.6  (03-12-2015)
Associate Chief Information Officer for Applications Development

  1. The mission of Applications Development (AD) is to build, test, deliver, and maintain integrated information applications systems that will support modernized systems and the production environment to achieve the vision and objectives of the Service.

  2. The Applications Development functions are:

    • System design, development, testing, deployment and maintenance

    • Test, assurance, documentation

    • Program management

  3. Applications Development has eight subordinate offices:

    • Applications Technical & Sec Svrs

    • Quality Assurance & Continuous Improvement

    • Compliance

    • Internal Management

    • Corporate Data

    • Submission Processing

    • Data Delivery Services

    • Customer Service

1.1.12.6.1  (03-12-2015)
Applications Technical & Sec Svrs

  1. The AD Applications Tech & Sec Svcs Branch is the lead organization for IT security enhancements and Java technologies within the Application Development environment. We will work with internal/external stakeholders to incorporate security and Java best practices; and provide guidance as subject matter experts (SME) on technical requirements. We provide strategies to migrate AD applications to component based Java applications, support the open source software (OSS) evaluation and testing, and support applications compliance with NIST, FISMA, Treasury and IRS policies, procedures and guidelines.

1.1.12.6.2  (03-12-2015)
Quality Assurance & Continuous Improvement

  1. The mission of Quality Assurance & Continuous Improvement is to facilitate the management and continuous improvement of the AD portfolio of applications via policy, standards, training, measures, reviews and reporting so that decision-makers and staff are equipped with information and tools to deliver world-class services and products to our customers.

1.1.12.6.3  (03-12-2015)
Compliance Domain

  1. The mission of the Compliance Domain (CD) is to develop, design, build, test, deliver, and maintain software applications to help achieve the business vision and objectives of the Service in the Compliance arena.

1.1.12.6.4  (03-12-2015)
Internal Management Domain

  1. The mission of the Internal Management Domain (IMD) is to build, test, deliver, and maintain integrated administrative, financial, and human resource systems for the business units so that they may:

    • Manage workforce time, payroll, and productivity.

    • Manage human capital functions (staffing, promotions, performance management).

    • Prepare financial information to support internal and external reporting.

    • Support other internal decision making.

1.1.12.6.5  (03-12-2015)
Corporate Data Domain

  1. The mission of the Corporate Data Domain is to develop, design, build, test, deliver, and maintain information technology applications that analyze, update, and provide access to all major databases containing taxpayer information.

1.1.12.6.6  (03-12-2015)
Submission Processing Domain

  1. The mission of the Submission Processing Domain is to define, develop, design, build, test, deliver, and maintain integrated information application systems and to provide project planning and management for new business systems that focus on electronic or paper processing of tax return data and modernization initiatives.

1.1.12.6.7  (03-12-2015)
Data Delivery Services

  1. The Data Delivery Services office is a part of the CADE2 program, which is established to move the IRS away from operating in two tax processing environments and to maintain a single system of record for all individual taxpayer accounts. The primary deliverable of the CADE2 DI project is a relational database that will house individual taxpayer account data, currently being processed by the Individual Master File and Current CADE systems.

1.1.12.6.8  (03-12-2015)
Customer Service Domain

  1. The mission of the Customer Service Domain (CSD) is to enable service and communication with internal and external customers. CSD will design, develop, test, deploy, and maintain applications and systems that provide tax law assistance, taxpayer education, and access to taxpayer account data. CSD will also design, acquire, develop, test, deploy, and maintain the modernized information systems that meet customer needs in the research, update, analysis and management of taxpayer accounts. CSD is the development organization for internet applications. Services to internal and external customers are provided through five primary means:

    • Centralized Contact Centers (for telephone, written, and electronic inquiries)

    • Self-service applications (via the telephone and Internet)

    • Field Assistance (for walk-in assistance)

    • Web Services

    • Management of Taxpayer Accounts

1.1.12.7  (03-12-2015)
Associate Chief Information Officer for Enterprise Services

  1. The mission of Enterprise Services is to enable business transformation through integrated solutions, services, and standards.

  2. Enterprise Services has six subordinate offices:

    • Enterprise Architecture

    • Business Relationship and Service Delivery

    • Solution Engineering

    • Acquisition

    • Strategic Planning and Technology Direction

    • Enterprise Systems Testing

  3. The Enterprise Services functions are

    • Enterprise Architecture

    • Solutions Engineering

    • Portal Program Management

    • Customer Relationship Management

    • Service Delivery Management

    • Integrated Process Management

    :

1.1.12.7.1  (03-12-2015)
Enterprise Architecture

  1. The mission of Enterprise Architecture (EA) is to set enterprise technology direction by translating business priorities into an effective enterprise technical framework, setting architecture guidance, and establishing technology standards.

1.1.12.7.2  (03-12-2015)
Business Relationship and Service Delivery

  1. The mission of Business Relationship and Service Delivery (BRSD) is to build on IT relationships with customers and improve the overall customer experience. BRSD ensures that IT is focused on all aspects of service delivery, including planning, implementation, quality, and integration.

1.1.12.7.3  (03-12-2015)
Solution Engineering

  1. The mission of Solution Engineering is to manage IT engineering design and development for the IRS and supply high quality design solutions by embracing Solution Engineering simplicity, encouraging collaboration, viewing problems from different angles and early resolution of technical risks.

1.1.12.7.4  (03-12-2015)
Acquisition

  1. The mission of Acquisition is to enable business transformation by providing integrated and agile acquisition solutions, services, and standards.

1.1.12.7.5  (03-12-2015)
Strategic Planning and Technology

  1. The mission of Strategic Planning and Technology is to set enterprise technology-related policies and goals, develop strategic plans, manage key aspects related to delivering world-class enterprise architecture/engineering, and establish internal technical standards

1.1.12.7.6  (03-12-2015)
Enterprise Systems Testing

  1. The mission of Enterprise Systems Testing is to work in partnership with its customers to improve the quality of IRS information systems, products and Enterprise Systems services.

1.1.12.8  (03-12-2015)
Associate Chief Information Officer for User and Network Services

  1. The mission of the User and Network Services (UNS) organization is to provide reliable, secure and cost effective computer hardware, software, and services in support of the IRS mission and to positively satisfy business unit requirements by providing all forms of electronic communications (voice, data video, wireless) in the most efficient and effective manner and by managing the day-to-day operations of the contact center environment. UNS is responsible for managing the design and engineering of the telecommunications environment including development of long-range enterprise networks strategy and infrastructure in support of the modernization projects, and for management of telecommunications projects in support of current production environment and future business initiatives.

  2. User and Network Services:

    • Provides all user support in accordance with negotiated service level agreements

    • Provides strategic planning, direction and oversight while coordinating business needs and the technology roadmap

    • Complies with government security regulations

    • Assures IT operational issues are resolved effectively and efficiently

    • Establishes and enforces hardware and software standards

  3. End-User Equipment and Services has seven subordinate offices:

    • Customer Service Support

    • Operations Service Support

    • Service Planning and Improvement

    • Contact Center Support Division

    • Enterprise Field Operations

    • Unified Communications

    • Engineering

1.1.12.8.1  (03-12-2015)
Customer Service Support

  1. Responsible for delivering end-users effective and cost efficient IT services in accordance with negotiated Service Level Agreements (SLAs). This is accomplished by:

    • Resolving end-user incidents and problems through the use of remote tools.

    • Developing, designing, and managing solutions/knowledge that facilitates rapid resolution of end-user incidents and problems

    • Establishing and communicating policies related to the end-user environment.

    • Conducting Problem Management through root cause analysis.

    • Maintaining the infrastructure for the Operations Support Customer Assistance Telephone line.

1.1.12.8.2  (03-12-2015)
Operations Service Support

  1. Responsible for providing strategic direction, forecasting and long range planning and oversight of business needs and ensures compliance with government and security regulations and also converting business requirements into IT services.

1.1.12.8.3  (03-12-2015)
Service Planning and Improvement

  1. Responsible for delivering effective and cost efficient IT services in accordance with negotiated Service Level Agreements (SLAs) and converting business requirements into IT services. Provide strategic direction, forecasting and long range planning and oversight of business needs and ensures compliance with government security regulations.

1.1.12.8.4  (03-12-2015)
Contact Center Support Division

  1. Responsible for serving as the IT single point of contact for the Joint Operations Center/Business and all business divisions using contact center technology to ensure that design and schedules integrate across IT products, services, and on-going commitments. This will include modernization as well as changes to the installed base systems and services. Additionally, the division will ensure that all contact center components and the network are efficient, cost effective, secure, and highly reliable.

1.1.12.8.5  (03-12-2015)
Enterprise Network Operations

  1. Responsible for delivering IRS end-users effective and cost efficient IT Deskside and Telecommunications services in accordance with the negotiated Master Service Level Agreement (MSLA). This is accomplished by Managing/supporting end-user equipment (PCs, Laptops and printers).

    • Managing/supporting the Local Area Network (LAN) environment (data network and voice systems).

    • Supporting deployment of key infrastructure initiatives.

    • Establishing and communicating policies and processes to customer.

    • Supporting the accuracy of assets throughout lifecycle.

    • Conducting problem management through root cause analysis.

    • Resolving end-user incidents and satisfying requests for services

1.1.12.8.6  (03-12-2015)
Unified Communications

  1. Responsible for providing leading technology for voice, video and data communications such as presence, chat, fax and web conferencing on a common single infrastructure. The goal is to connect people, information, and teams to enable comprehensive and effective collaboration while delivering greater user functionality and capabilities.

1.1.12.8.7  (03-12-2015)
Engineering

  1. Responsible for serving as the point of contact for coordination of network assets and integrating new technology into the network. Engineering provides the architecture, technical direction, engineering design and standards, and planning, execution and management of network services.

1.1.12.9  (03-12-2015)
Associate Chief Information Officer for Enterprise Operations

  1. The mission of Enterprise Operations is to provide efficient, cost effective and highly reliable computing (server and mainframe) services for all IRS business entities and taxpayers. To accomplish the mission, Enterprise Operations will:

    • Deploy and maintain an infrastructure capable of supporting the business and administrative needs of the Service for both the current environment and modernized operations

    • Provide mainframe tax processing for the successful delivery of each filing season with all of the Service's consolidated customer sites

    • Provide effective planning, direction and coordination of the Service's Master File operations

    • Standardize, consolidate and manage the server-computing infrastructure, mainframe computing infrastructure, and ancillary systems/software

    • Provide technical and operational support for the Service’s Tier 2 tax processing and electronic commerce systems

    • Maintain and modify systems software products for the Service's mainframe- computing environment

    • Develop policy and procedures and execute strategic plans and budgets for corporate computing services

    • Conduct capacity planning and performance measures for all systems and services managed by Enterprise Operations

    • Provide services to business units/divisions within established Service Level Agreements (SLAs)

    • Provide planning and coordination for the successful implementation of all modernization initiatives into the corporate computing environment

  2. Enterprise Operations has ten subordinate offices:

    • Demand Management and Project Governance Division

    • Service Delivery Management Division

    • Security Operations & Standards Division

    • Enterprise Technology Implementation

    • Infrastructure Services Division

    • Server Support & Services Division

    • Data Management Services & Support Division

    • Mainframe Services & Support Division

    • ECC-Ops Division

    • IT Operations Command Center Division


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