3.5.10  Remittance Transaction Research (RTR) System

Manual Transmittal

November 05, 2013

Purpose

(1) "This transmits revised IRM 3.5.10 Accounts Services, Remittance Transaction Research (RTR) System."

Material Changes

(1) IRM 3.5.10.1.2 Taxpayer Advocate Service, National Service Level Agreements (SLAs), Adding paragraphs three (3), four (4), five (5) and six (6).

(2) IRM 3.5.10.5 RTR Access, Adding paragraph four (4).

(3) IRM 3.5.10.5.1 User Group Levels, Adding more organizations to Level 15.

(4) IRM 3.5.10.6.(5) (a) RTR Internet Access, Removing Desktop Integration (DI) and replacing with Account Management Services (AMS).

Effect on Other Documents

IRM 3.5.10, dated August 24, 2012 (effective January 1, 2013) is superseded.

Audience

All campuses that research payment information

Effective Date

(01-01-2014)


Paul J. Mamo
Director, Submission Processing
Wage and Investment Division

3.5.10.1  (01-01-2014)
Overview

  1. The Remittance Transaction Research (RTR) system is a researchable database that contains remittance processing data and images from the IRS Integrated Submission and Remittance Processing (ISRP) system, Remittance Strategy for Paper Check Conversion (RS-PCC) and Lockbox Bank processing sites.

3.5.10.1.1  (01-01-2014)
IRM Acronyms

  1. The following acronyms are used throughout this IRM:

    Acronym Description
    IRM ACRONYMS
    Admin Administrator
    AMS Account Management Services
    COE Common Operation Environment
    CSR Customer Service Representatives
    DLN Document Locator Number
    ECC Enterprise Computing Center. The Martinsburg and Tennessee Computing Centers (previously named MCC and TCC) were realigned into this one organization.
    ECC-MEM ECC Memphis
    ECC-MTB ECC Martinsburg
    EIN Employer Identification Number
    ERS Error Resolution System
    FSP Functional Specification Package
    HQ Headquarters
    IDRS Integrated Data Retrieval System
    IRM Internal Revenue Manual
    IRSN Internal Revenue Service Number
    ISRP Integrated Submission and Remittance Processing
    ITIN Individual Taxpayer Identification Number
    MF Master File.

    Note:

    Individual Master File (IMF) or Business Master File (BMF).

    MFT Master File Tax Code
    MM/DD/YYYY Month, Day, Century and Year. Example: 12/31/2004 is December 31, 2004.
    RPSID Remittance Processing System Identification; also known as the batch number. Each block of work is assigned its own unique number
    RS-PCC Remittance Strategy for Paper Check Conversion
    RTR Remittance Transaction Research
    SB/SE Small Business/Self-Employed
    SPC Submission Processing Campus
    SSN Social Security Number
    TE Tax Examiner
    TIN Taxpayer Identification Number
    W&I Wage and Investment
    YYYYMM Century and Year, Month.

    Note:

    200404 is April 2004.

3.5.10.1.2  (01-01-2014)
Taxpayer Advocate Service, National Service Level Agreements (SLAs)

  1. The National Taxpayer Advocate has reached agreements with the Commissioners of the Wage and Investment (W&I) Division, Small Business/Self-Employed (SB/SE) Division, Tax Exempt and Government Entities (TE/GE) Division, and Large Business and International (LB&I), that outline the procedures and responsibilities for the processing of Taxpayer Advocate Service (TAS) casework when either the statutory or delegated authority to complete case transactions rests outside of TAS.

  2. The SLAs are located at http://tas.web.irs.gov/"under the heading "TAS Favorites" and select SLA-Service Level Agreements."

  3. The Taxpayer Advocate Service (TAS) is an independent organization within the IRS whose employees assist taxpayers who are experiencing economic harm, who are seeking help in resolving tax problems that have not been resolved through normal channels, or who believe that an IRS system or procedure is not working, as it should. TAS criteria include economic burden, systemic burden, best interest of the taxpayer, and public policy (as determined solely by the National Taxpayer Advocate (NTA). TAS is responsible for assisting taxpayers who have unresolved problems with the IRS. Additional information on hardship criteria can be found in IRM 13.1.7 Taxpayer Advocate Case Procedures-Taxpayer Advocate Service (TAS) Case Criteria.

  4. If the IRS employee receives taxpayer contact that meets TAS criteria, and the employee cannot initiate action to resolve the taxpayer's inquiry or provide the relief requested by the taxpayer, refer the case to TAS. A taxpayer should not have to request TAS assistance to be referred to TAS. IRS employees will advise taxpayers of the option to seek TAS assistance when appropriate. TAS will request documentation from the taxpayer to support the requested relief, or when required by the IRM.

  5. A referral to a TAS office is not necessary even if a TAS case criterion is met if an Operating Division or Function can immediately resolve the issue within 24 hours. It is important that all IRS employees handle potential TAS cases with the taxpayer's best interest in mind. More information on "24 hour" same day resolution can be found in IRM 13.1.7.4, Same Day Resolution by Operations.

  6. If action can be taken within 24 hours to resolve the taxpayer's issue however, the taxpayer requests TAS assistance or is not satisfied with the service provided, refer the taxpayer to the NTA toll-free number, 1-877-777-4778 or TTY/TDD 1-800-829-4059. Refer to IRM 21.1.3.18, Taxpayer Advocate Service (TAS) Guidelines, for more information.

3.5.10.1.3  (01-01-2014)
The Remittance Transaction Research (RTR) System

  1. RTR provides universal access to a consolidated database of remittance data and images generated at ISRP, RS-PCC, and Lockbox Bank processing sites. This system permits research of data and images stored up to seven years on the RTR system. It also provides immediate retrieval for images.

  2. The RTR web application is available via the IRS internet.

3.5.10.1.4  (01-01-2014)
RTR System Contingency For Lockbox Vouchers

  1. If the RTR system is down, the bank site will print an image of the voucher from their system and will include all endorsement/audit trail information on the front of the voucher as required by Functional Specification Package (FSP) 1.35.04.13. The endorsement data will be printed directly below the front of a voucher image.

  2. The Submission Processing Campus (SPC) may request either:

    1. Copies of vouchers for individual transactions that have erred using Command Code Error Resolution Inventories (CC ERINV) to create an individual transaction report; or,

    2. Copies of vouchers for blocks that contain error transactions.

  3. Upon the SPC's request for a hard copy of images, the bank site will print images at the block or individual transaction level and ship/fax to the SPC as defined below.

    Note:

    The type of request will be at the discretion of the SPC.

  4. For individual transaction requests received prior to 10:00 AM local time, the bank site will:

    1. Print the vouchers displayed on the listing.

    2. Attach the copies of the voucher to the back of the listing.

    3. Depending on the volume, and the SPC's preference, ship or fax the vouchers on the same day.

      Note:

      The bank site will coordinate the method of transportation with the SPC.

  5. If the request is received after 10:00 AM local time, the bank site will ship or fax the vouchers no later than the next business day.

  6. Upon receipt of a block transaction request, the bank site will:

    1. Print all vouchers within the identified blocks in sequential order.

    2. Prepare the blocks for shipment in folders with corresponding document listers included.

    3. Send the vouchers to the SPC in the overnight shipment no later than the following business day.

  7. Anytime within 30 days of processing the payment, the bank site will provide individual or block transaction data upon request as noted above. Submission Processing Campuses will continue to be able to request individual copies of vouchers and checks after thirty days.

3.5.10.2  (01-01-2014)
Using the RTR System

  1. RTR provides access to remittance processing data and images for W&I, Taxpayer Advocate Service, Compliance, Disclosure and SB/SE organization business users, including personnel from Accounting, Receipt and Control, Error Resolution (ERS), Unpostables, Notice Review, Accounts Management, and Integrated Collection System. RTR facilitates and expedites business user efforts to reconcile taxpayer payments, balance daily deposits, and respond to customer service inquiries. RTR business users can query the RTR database to access remittance transaction data and images. RTR users have different access levels that restrict or allow them to print various reports and add notes to transactions.

  2. RTR users access the system with a web browser (e.g., Microsoft Internet Explorer) via their local campus, area office. System hardware and software requirement include a Common Operation Environment (COE) converted workstation connected to a LAN and access to Microsoft Internet Explorer.

3.5.10.3  (01-01-2014)
Knowledge of Windows and Web-Based Environments

  1. The user should have a basic understanding of Windows and web-based environments and how to use the mouse, menu, or key commands. Specifically, users must be able to:

    • Log on/off Windows .

    • Use Button bars and pull-down menus.

    • Understand concepts such as click, double-click, and select.

3.5.10.4  (01-01-2014)
The RTR User Guide, Training Course 11415

  1. The RTR User Guide, or Training Course 11415 , is both a training tool and a reference tool. It can be referenced by all RTR users.

  2. You can access the user guide by clicking on the Help button on any RTR screen.

  3. The RTR Training Course 11415, is available on the Enterprise Learning Management System (ELMS).

  4. The structure of the RTR User Guide is as follows:

    • Chapter 1 defines the user group access levels and explains how to log on/off the RTR system.

    • Chapter 2 explains how to use the Research function to query for records and defines the various screens.

    • Chapter 3 defines the capabilities of the RTR Administrator (depending on the user level) and explains how to use the Admin function.

    • Chapter 4 defines the various reports available and explains how to use the Reports function to access these reports.

3.5.10.5  (01-01-2014)
RTR Access

  1. Access to RTR is unlimited for the Submission Processing and Accounts Management functions. Access is provided for Compliance, Disclosure and Taxpayer Advocate Service employees. Requests for access are made via the Automated 5081 system and must be approved by local management and RTR system administrators (SA) coordinators. Once approved, the user will access the system with their Windows user name (seid), domain, and LAN password. A separate login identification and password will not be assigned, use the same login and password as you use to access computer.

  2. Three unsuccessful login attempts in succession will lock the system. If you lock the system, you will have to unlock or reset your Windows password. Once password has been unlocked or reset, shut down your Windows system completely and reboot it. Then log onto the RTR system using your correct Windows login ID, password and domain.

  3. The system has a time out function that will disconnect the user after 15 minutes of inactivity. If the user returns to the system after being disconnected, the last screen accessed will be displayed. Any menu function or button selected will return the user to the LOGIN screen.

  4. If the system is not accessed within 45 days of the approved OL-5081 the users account will be locked. To have account unlocked, users should contact the help desk to have their account unlocked. If the system is not accessed within 90 days, the user account will be placed into quarantine due to non-activity. To have account reactivated, submit request via OL-5081 for access to the RTR system.

3.5.10.5.1  (01-01-2014)
User Group Levels

  1. Currently, there are seven user groups that may access the RTR system. The employee’s user group level will depend on the type of work they perform as well as the unit the employee is assigned to.

  2. The user group levels are:

    Level Function Affected Areas Research Access Criteria
    00 Submission Processing Hard Core Payment Tracers
    Bank Discrepancies
    RACS
    Data Control
    Date range of 6 months, ability to add/read notes, Max 5000 records returned, ability to sort records, wildcard document locator number (DLN) search.
    05 Submission Processing Error Resolution System (ERS)
    Unpostables
    Notice Review
    Excess Collections
    Unidentified Remittance
    Dishonored Checks
    Receipt and Control
    Date range of 2 months, ability to add/read notes, Max 1000 records returned
    10 Accounts Management Statute
    Accounts Maintenance
    Adjustments
    Toll-Free
    TPR
    Compliance

    Note:

    CSCO employees working IMF / BMF TDI Transcripts only request this group level.

    Date range of 2 months, ability to read notes, Max 1000 records returned
    15 Compliance Revenue Officers
    Automated Collections
    TAS
    Customer Assistance, Relationships and Education (CARE)
    Disclosure
    Field Assistance
    Criminal Investigation (CI)

    Note:

    This note only applies to CI. Employee will need a Basin LAN account to DS domain for access.

    Perform search using TIN or partial DLN, combined with the Site Code and deposit date range, which cannot exceed 30 days. Ability to search using a complete DLN without any additional search criteria. Results will display up to 500 records returned.
    20 ECC-MEM
    ECC-MTB
      Update main menu messages, run performance metrics reports, process offline requests
    30 Administrators   Ability to update RPSID ranges, level 10 research abilities, run deposit reports
    40 Reports
    Administrators
      Ability to update interest rates, level 10 research abilities, run all reports

3.5.10.6  (01-01-2014)
RTR Internet Access

  1. The user must first log onto Windows. To access RTR, open Internet Explorer and type the following in the address line: https://rtr.enterprise.irs.gov:9125/rtr/home/index.jsp . Press Enter or <GO>. The RTR LOGIN Screen appears. Figure 3.5.10-1.

    Figure 3.5.10-1

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    RTR LOGIN Screen

  2. Enter the following information on the LOGIN screen:

    1. Username: Enter your current Windows login username.

    2. Password: Enter your current Windows login password.

    3. Domain: Enter your DS domain.

      Note:

      The Domain fields may be populated. Your Username and Windows password may be required entry.

    4. Click submit or press enter key once all information has been entered.

  3. To create a shortcut on your desktop from the RTR screen, go to the File Menu. Select Send. Select Shortcut to Desktop. Figure 3.5.10-2.

    Figure 3.5.10-2

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Create RTR Desktop Shortcut

  4. You can also create a shortcut by right clicking on your desktop. Select New. Select Shortcut. Type the RTR Internet access address: (https://rtr.enterprise.irs.gov:9125/rtr/home/index.jsp) into the command line box. Click Next. Type RTR as the name for the shortcut. Click Finish to create the shortcut.

  5. Access to RTR is provided in two manners:

    1. a menu option on the Account Management Services (AMS) home page under systems in the toolbar on the left side of the screen; or,

    2. an icon on the users' desktop.

    Reminder:

    Access is granted to users via the Automated Online 5081 system through your Remittance Transaction Research coordinator.

3.5.10.6.1  (01-01-2014)
Log On/OFF the RTR System

  1. Follow the steps below to log on to the RTR system.

    Step Action
    1 Log on to window Windows.
    2 Use the table below to determine your next steps
      If... Then...
    you are accessing RTR from within a case in AMS 1. Select "RTR" from the Systems heading on the left hand Toolbar on the AMS Home Page.
    you are accessing RTR from your Windows NT/Windows desktop Double-click on the RTR User icon.
    Result: The RTR LOGIN page appears. Figure 3.5.10-1.
    3 Enter your username, if not present, and press the <Tab> key.
    4 Enter your password and press the <Tab>key.
    5 Enter your domain, if not present.
    6 Click the <Submit> button or press the <Enter>key.
    Result: The RTR Home page appears. Figure 3.5.10-3.

    Figure 3.5.10-3

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    RTR Home Page

    Element Description
    1 Links
    Tennessee Computer Center Tier II Alert Site
    Provides link to ECC-MEM alert web site for information about the system status such as program changes made or scheduled down time.
    2 System Background High level description of the system.
    3 Default Site Selection User must select a default site for research upon initial login. It can be changed at any time.
    4 Last Campus Deposits Updated daily with latest deposit information.
    5 New Image Requests Updated when offline image requests have been loaded.

  2. Follow the steps below to log off the RTR system.

    Step Action
    1 Click the <LOGOFF> button at the top of the screen.
    Result: The logout dialog box appears.
    2 Logout Dialog: Are you sure you want to log out of the RTR application?
    Click the <Yes> button to log out of the RTR system.
    Result : The RTR LOGIN screen reappears.

3.5.10.7  (01-01-2014)
Research

  1. When performing a query (research) for records, it is critical to enter as much information as possible in order to narrow your research request. A query initiated with minimal information could have debilitating affects to the system. Ranges may be used to help limit research. A wildcard may be used when partial information for a field is known.

  2. This section covers the following topics:

    1. Research Screen

    2. Results Screen

    3. Detail Screen

    4. Notes

    5. Multiple/Splits

    6. Images

3.5.10.7.1  (01-01-2014)
Research Screen

  1. The Research Screen will prompt the user for information necessary to research the payment database. Figure 3.5.10-4. Payments may be researched using the following information:

    1. Deposit Date

    2. Transaction Date

    3. Transaction Code

    4. Money Amount

    5. Tax Period

    6. MFT

    7. Block DLN

    8. TIN

    9. DLN

    10. Routing Number

    11. Name Control

    12. Batch Number

    13. Site Code

    14. Trace Identification

    Figure 3.5.10-4

    Research Screen

    Research Screen

  2. Research requests. Every search requires a minimum of three entries—Deposit Date, Site Code, and one additional field. This may be any of the other remaining fields. However, if additional information is known, searches should not be limited to three items. Research requests with minimal information may increase the system response time and the number of result records.

    1. Enter as many of the following research criteria as possible:

    Input Data Description
    Deposit Date Date the check was deposited. Note: Required field.
    Transaction Date Date the payment was posted to Master File (MF). Also known as the received date of the payment.
    Transaction Code Payment transaction code used to post the payment to Master File.

    Note:

    Select option button transaction.

    Money Amount Amount of the payment. Do not enter "$" before the amount. Use a decimal point to separate dollars and cents. If a payment is an even dollar amount, ".00" does not need to be entered.
    Example: if the payment was $100.00, then "100" may be entered in the amount field.

    Note:

    Select Option button check.

    Tax Period Tax period to which the payment was applied.
    Master File Tax Master File Tax code to which the payment was applied.
    Block Document Locator Number This is the "12" digit identifying number assigned to a block of payments.
    It is entered without hyphens.
    Taxpayer Identification Number Taxpayer identification number to which payment was applied. It may be an Social Security Number (SSN), Employer Identification Number (EIN), Individual Taxpayer Identification Number (ITIN), Adoption Taxpayer Identification Number (ATIN) or Internal Revenue Service Number (IRSN).
    The Taxpayer Identification Number (TIN) is entered without hyphens.
    Document Locator Number Payment Document Locator Number (DLN). This is the complete "14" digit identifier assigned to each payment.
    It is entered without hyphens.
    Routing Number Routing number for the financial institution on which the payment was drawn.
    Name Control Name control on the account to which the payment was applied.
    Batch Number This is also known as the Remittance Processing System Identification (RPSID). Each block of work is assigned its own unique number.
    Site Code Site responsible for processing the payment. The user may search campus, Lockbox or both.
    The default site is selected upon initial login.
    The Both option button is set as the default.
    Note: Required field.
    Trace Identification (Trace ID) This is the "20" digit identifier assigned to each Deposit Ticket and Debit Voucher payments.
    Note: Date entries are broken down into three fields – Month, Day and Year. All three fields are required for a valid date entry.

  3. Select the Submit, Reset or New Search Button.

  4. Range function. Dates, money amounts and transaction codes may be researched using the range function. This can be useful in researching payments when the exact date or amount is not known. Ranges should be as narrow as possible while still allowing an adequate search.

    Example:

    The taxpayer states that they made a payment of $102 and "some odd cents" . The payment may be researched by entering an amount range from $102.00 to $103.00.

    Note:

    Do not enter an excessive range request such as $100.00 to $150.00. This would result in an increase in the system response time and the number of result records.

    1. Date ranges are limited based on user group. User Groups 05 and 10 are limited to a two-month range. User Group 00 is limited to a six-month range.

    2. If requesting an exact search, enter one date, money amount or transaction code.

  5. Wildcard entries. A wildcard entry is when partial information is used in a field for researching payments. There are four fields which allow a wildcard-TIN, DLN, Routing Number and Name Control (NC). The wildcard may be used to designate either a single or group of characters and may be used any where within the field. Except when used in the DLN, the wildcard (*), must be the last entry in the field. It cannot be either a leading character, or embedded within other characters.

    Note:

    When searching for actual name control, you should enter as many of the characters as possible, followed by (*).

    Example:

    If looking for IMF payments processed at a specific site on a specific date, then input 752*100*3 in the DLN field.

    .

    Note:

    A wildcard used in the DLN field requires a minimum of site code and deposit date digits to be entered.

    Note:

    This function is limited to Level 00 users.

  6. Research request. Follow the steps below to submit a research request.

    Step Action
    1 Click the <Research> button at the top of the RTR Home page.
    Result: The Research Screen appears as shown in Figure 3.5.10-5a. below.

    Figure 3.5.10-5a

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Figure 3.5.10-5b

    Input Data Description
    Deposit Date Date the check was deposited.

    Note:

    Required field.

    Transaction Date Date the payment was posted to Master File (MF). Also known as the received date of the payment.
    Transaction Code Payment transaction code used to post the payment to MF.
    Money Amount Amount of the payment.
    Tax Period Tax period to which the payment was applied.
    MFT Master File Tax code to which the payment was applied.
    Block DLN This is the "12" digit identifying number assigned to a block of payments.
    It is entered without hyphens.
    TIN Taxpayer identification number to which payment was applied. It may be an SSN, EIN, ITIN, ATIN, or IRSN.
    DLN Payment DLN. This is the complete "14" digit identifier assigned to each payment.
    It is entered without hyphens.
    Routing Number Routing number for the financial institution on which the payment was drawn.
    Name Control Name Control on the account to which the payment was applied.
    Batch Number This is also known as the RPSID. Each block of work is assigned its own unique number.
    Site Code Site responsible for processing the payment. The user may search campus, Lockbox or both.
    The default site is selected upon initial login.
    The Both option button is set as the default.

    Note:

    Required field.

    Trace ID This is the 20 digit identifier assigned to each Deposit Ticket and Debit Voucher payments.

    Note:

    Date entries are broken down into three fields.

    Month, Day and Year. All three fields are required for a valid date entry.

    Step Action
    2 Click in the field on which to base the research request.
    Note: To move from field to field, click the mouse in the appropriate field or press the <Tab> key.
    3 Type the appropriate information.
    Note: Every search requires a minimum of three entries—Deposit Date, Site Code, and one additional field. This may be any of the other remaining fields.
    4 Do you wish to clear the information and enter new research criteria?
    • If yes, click the <Reset> button and return to Step 2

    • If no, go to Step 5.

    5 Click the <Submit> button.
    Result: A message stating "Retrieving Your Results Please Wait" appears.
    Note: If you wish to stop the search, click the <Stop> button.
    6 Was the search successful? ( The Results Screen will display showing the list of records meeting the research criteria.)
    • If yes, IRM 3.5.10.7.2., Results Screen.

    • If no, go to Step 7.

    7 Use the table below to determine your next step.

    If ... and ... then ...
    you received a warning message due to the search results containing more than 5,000 records you are in User Group 00 continue with the search by clicking the <Yes> button;
    or
    cancel the search by clicking the <No> button.
    Note: There is no limit on the result records for User Group 00.
    you received an error message due to the search results containing more than 1,000 records you are in User Group 05 or 10 re-input the search with additional information to narrow the search.
    No records were found   verify the search criteria and correct if necessary.
    The search criteria was correct   resubmit the search by widening the search criteria.

3.5.10.7.2  (01-01-2014)
Results Screen

  1. The Results Screen will be displayed showing the results of any query initiated. The screen contains a list of all records meeting the query criteria entered. Figure 3.5.10-6. below.

    Figure 3.5.10-6
    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Results Screen

  2. Record elements

    1. Deposit Date

    2. MFT

    3. TIN

    4. Name Control

    5. Amount

    6. Routing Number

    7. Transaction Date

    8. DLN

    9. Tax Period

    10. Transaction Code

  3. Viewing transactions. Each page of results contains 20 transactions. These are not listed in any specific order. Refer to the table below for instructions on viewing transactions. Figure 3.5.10-6. Results Screen.

    If you wish to ... then ...
    view the details of the record click on the deposit date of any individual transaction. Note:IRM 3.5.10.7.3. for information/instructions regarding the Detail Screen.
    view another page of 20 records click on the page numbers in the lower right corner. Note: Ten pages are available to view at a time.
    display page 11 and make the next 10 pages available for viewing. click the <Next> button.
    return to the previous 10 pages click the <Prev> button.

  4. Determining total number of records found. Page numbers are available to indicate multiple records were returned that met the query criteria. Follow the steps below to display an exact count of the records found.

    Note:

    This option has the potential to put strains on the system that can negatively affect system performance and, therefore, should be used sparingly.

    Step Action
    1 On the Results Screen, click on "Total records found " .
    Result: A total count window appears. Figure 3.5.10-7 below.

    Figure 3.5.10-7
    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Total Count Window

    Step Action
    2 Click the <Back> button.
    Result: The total count window closes and the Results Screen reappears.
  5. Sorting records. When multiple records are returned on a query, the results may be sorted into any particular order designated. This option is limited to queries resulting in less than 5,000 matched records. An error message will be displayed stating," The number of search results found exceeds the sorting limit. In order to perform a sort try to filter your results to less than 5000 records."

    1. Follow the steps below to sort records.

      Note:

      This option has the potential to put strains on the system that can negatively affect system performance and, therefore, should be used sparingly.

      Step Action
      1 On the Results Screen, click the column title you wish to sort on. Result: All records (not just the page) are re-sorted in ascending order.
      2 Click the column title again to re-sort in descending order.
      3 Repeat Steps 1 and 2 for sorting records by any column.

    2. Filtering records. When multiple records are returned on a query, the results may be filtered to reduce the number further. This option is often used in lieu of starting a new query. Filter options are limited to Transaction Date, Money Amount, Transaction Code, and MFT. Follow the steps below to filter records.

      Step Action
      1 On the Results Screen, click on the appropriate field for which filter criteria will be input.
      2 Enter the filter criteria.
      Note: More than one field may be used.
      3 Click the <Filter Results> button.
      Result: The remaining records meeting the new criteria are displayed.
      4 Repeat Steps 1 through 3 to continue to filter on results.
      Note: Each repeated filter is conducted on new record set.

    3. Initiate a new search. Follow the steps below to initiate a new search.

      Step Action
      1 On the Results Screen, click the <New Search> button (at the bottom) or click the <Research> button (at the top).
      Result: The Results Screen closes and the Research Screen reappears.
      2 Perform Steps 2 through 7 at IRM 3.5.10.7.1(6), Research Request.

3.5.10.7.3  (01-01-2014)
Detail Screen

  1. The Detail Screen will be displayed once a record is selected from the results screen. This screen contains the detailed information of each payment instrument processed through the transports. Figure 3.5.10-8.

  2. The Detail Screen contains four sections. The following components are listed below:

    1. Payment information – includes Document Remittance Register Details and Endpoint Master Listing Information.

    2. Notes

    3. Multiple/Split information

    4. Images

    Figure 3.5.10-8

    Detail Screen

    Detail Screen

3.5.10.7.3.1  (01-01-2014)
Payment Information

  1. Payment information includes the Document Remittance Register Details and the Endpoint Master Listing Information. Elements included in these areas are shown below.

    DOCUMENT REMITTANCE REGISTER DETAILS
    Deposit Date This is the date used for the deposit. (MM/DD/YYYY)
    MFT This is part of the header information and is applied to all documents in the same block DLN.
    TIN This is used for posting a payment to a taxpayer’s account. The field is entered with no dashes.
    Name Control This is used to help identify proper application of the payment to the taxpayer’s module. There may not always be data in this field.
    Amount This is the money amount of the credit posted to the taxpayer’s account. This amount will not always match the check amount. (i.e., Multiple/Splits)
    Routing Number Series of numbers taken from the bottom of the taxpayer’s check. These numbers indicate the taxpayer’s bank.
    Transaction Date This is representative of the actual transaction date of the payment and will post to the taxpayer’s module as such. (MM/DD/YYYY)
    Block DLN This is the "12" digit identifying number assigned to a block of payments.
    DLN Sequence This is the two-digit unique identifier of the DLN. Each payment will have its own number.
    Tax Period This is used for posting a payment to a taxpayer’s account. (YYYYMM)
    Transaction Code This is the payment transaction code used in the block header and is indicative of how the payment posted to the taxpayer’s module.

    Endpoint Master Listing
    Batch Number This is also known as the RPSID. Each block of work is assigned its own unique number.
    Batch Sequence Each payment is assigned a sequence number as it is processed through ISRP. This number is not the same as the sequence number used in a DLN.
    DLN This is the complete "14" digit identifier assigned to each payment.
    Trace ID This is the "14" digit identifier assigned to each Deposit Ticket and Debit Voucher payments.
    Routing Number Series of numbers taken from the bottom of the taxpayer’s check. These numbers indicate the taxpayer’s bank.
    Amount This is the amount of the check processed.

  2. Follow the steps below to access the Remittance Form (known as Form 813).

    Step Action
    1 Click the <Remittance Form> button.
    Result: A separate window opens containing the Form 813 information. Figure 3.5.10-9. below.
    Note: This form contains all payment data processed within the related block of work.

    Figure 3.5.10-9

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Form 813, Remittance Form

    Step Action
    2 Click the <Print> button/icon on the browser toolbar to print the Form 813.
    3 Click the <<BACK button to return to the Detail Screen.

  3. Follow the steps below to access the Endpoint Form (known as the Endpoint Form Master Listing).

    Step Action
    1 Click the <Endpoint Form> button.
    Result: A separate window opens containing the Endpoint Master Listing information. Figure 3.5.10-10 below.
    Note: This form contains all payment data processed within the related batch of work.

    Figure 3.5.10-10

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Endpoint Master Listing Report

    Step Action
    1 Click the <Print> button/icon on the browser toolbar to print the Endpoint Master Listing.
    2 Click the <<BACK button to return to the Detail Screen.

3.5.10.7.3.2  (01-01-2014)
Notes

  1. Notes are used to record changes or deletions made to either an individual record or a block of records prior to posting to Master File. The addition of a note is restricted to Levels 00 and 05. The viewing of a note is unrestricted by Levels 00, 05 and 10.

    1. Notes should contain enough information to allow users to track a payments record to the point at which it posts to a taxpayers account. Once posted, changes or movement of credits are tracked through Master File via IDRS.

    Example:

    A block of work is deleted and renumbered. A note should be added to indicate this.

  2. Follow the steps below to add a note.

    Step Action
    1 Click the <Add a Note> button.
    Results: The Add Note window appears. Figure 3.5.10-11.

    Figure 3.5.10-11

    Add Note Window

    Add Note Window

    Step Action
    2 Choose a note type by clicking once on either:
    • Add note to the transaction

    • Add note to the block

    3 Click the mouse pointer in the Note Text window and type the note information.
    Note: A maximum of 2000 characters are allowed.
    If you wish to clear the information and retype the note, click the <Reset> button.
    4 Click the <Submit> button when completed.
    Note: The user's login name and date will automatically be added to the end of the record.

  3. Once a note is added, it cannot be changed. If an error is made, an additional note will need to be added. Follow the steps below to correct a note.

    Step Action
    1 Follow Steps 1 through 4 above for adding a note.
    2 Include corrected information in your text as well as a reference to the previous incorrect note.

  4. If a note is attached to a record, the first line of each note will be displayed on the screen with the date, initiator’s login name, and the type of note. Follow the steps below to view the full details of the note.

    Step Action
    1 Click on the text line of the individual note to be viewed.
    Result: A separate window opens displaying the details of the note.
    2 Click the <<BACK button to return to the Detail Screen.
    3 To view the next note, click the text line of the next note and repeat Steps 1 and 2.

3.5.10.7.3.3  (01-01-2014)
Multiple/Split Payments

  1. Most payments received involve a single payment instrument for a single taxpayer’s account. Occasionally, there may be multiple payment instruments for a single account (Multiple) or a single payment may be designated for more than one account (Split). These payments are identified prior to processing and are coded with an "M" (Multiple) or "S." (Split). When passed through the transports, all cross reference data will be captured and passed to RTR.

  2. The Multi/Split indicator will be visible if payment was coded as such.

  3. Follow the steps below to view the multi/split information.

    Step Action
    1 Click the Show button.
    Result: All cross reference information is displayed.
    2 Click the Hide button to return to normal view.

  4. Follow the steps below to view cross reference records.

    Step Action
    1 Click on any record listed to view the Detail Screen of the selected record.
    2 Click the <Back> button to return to the original screen.
    3 Repeat Steps 1 and 2 to view each individual record.

3.5.10.7.3.4  (01-01-2014)
Images

  1. Each payment record may have up to three images available. These include:

    1. front of check

    2. back of check

    3. voucher

  2. Not all payments will have a voucher image. Some records may not have any images available. Buttons indicating images available will be displayed in the Checks/Vouchers area.

  3. Payment images less than 7 years old are stored online and are available for immediate access. A request for retrieval of these images is made via RTR. Images are made available the same business day.

  4. Follow the steps below to view images.

    Step Action
    1 Click the Image button for the image you want to view (Front, Back, Voucher).
    Result: The image is displayed as shown in Figure 3.5.10-12.

    Figure 3.5.10-12

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Check Image

    Step Action
    2 Click the <<BACK button to return to the Detail Screen.
    3 Repeat Steps 1 and 2 to view each image available.

  5. Follow the steps below to request offline images.

    Step Action
    1 Click the image button for the image you want to view (Front, Back, Voucher).
    Result: A message window appears stating, "The image is not available. Click <Submit> to request image."
    2 Click the <Submit> button to request the image be loaded.
    Result: The image will be available the next business day.
    3 The next day, the users home page will list all the images requested.
    • Click on each individual record to activate the associated image.

    • Initiate a query of the record to view the image as normal.

3.5.10.8  (01-01-2014)
Chapter 3 - RTR Administrative Functions

  1. The Administrator for RTR will be able to view or edit the RPSID (Remittance Processing System ID) ranges, current and future interest rates and process requests for offline images. This chapter will provide guidance on the first two items in the order in which they appear on the Admin Menu.

    Note:

    The user must be profiled with the appropriate user group prior to log on. IRM 3.5.10.5.1 and IRM 3.5.10.6.1 for login procedures.

    Note:

    The offline image request information, for User Group 20, is included in the System Operator’s Guide.

  2. This chapter covers the following topics.

    1. Viewing/Editing RPSID Ranges (Level 30 Users).

    2. Viewing/Editing Interest Rates (Level 40 Users).

3.5.10.8.1  (01-01-2014)
Viewing/Editing RPSID Ranges (Level 30 Users)

  1. The Integrated Submission and Remittance Processing (ISRP) system converts paper tax and information documents, and remittances received by IRS into perfected electronic records of taxpayer data. When a tax document is received, it is opened and sorted by form type; for example, Form 1040 and Form 1040–A. Remittances with their accompanying documentation are presorted into groups called batches and a unique number, Remittance Processing System Identification (RPSID) will appear on the back of the archived remittance image of the payment (check, money order, etc.). For more extensive information concerning the RPSID, refer to IRM 3.5.61.3.61.

  2. RPSID ranges are used to collect, sort and report data on both the Daily and Monthly Deposit Timeliness reports as well as the Deposit Activity report. Therefore, changes to the RPSID ranges will affect these reports.

    Note:

    Changes should be done by designated Headquarters (HQ) personnel only.

  3. Follow the steps below to view or edit RPSID ranges.

    Step Action
    1 Click the <Admin> button at the top of the RTR Home page.
    Result: The RTR Administrative Functions menu appears. Figure 3.5.10-13.

    Figure 3.5.10-13

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    RTR Administrative Functions Window

    Step Action
    2 Click on "View/Edit RPSID Ranges."
    Result: The RPSID Ranges screen appears. Figure 3.5.10-14.
    Note: This display provides a view of the current RPSID ranges.
    Note: If RPSID ranges were not previously edited or added, only the current RPSID ranges (left side) will appear.

    Figure 3.5.10-14

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Current RPSID Ranges Window

    Step Action
    3 Are changes required (editing the current RPSID range values or adding a new range)?
    • If yes, go to Step 4.

    • If no, go to Step 13.

    4 Click the <Edit RPSID> button.
    Result: The Edit RPSID names and ranges screen appears. Figure 3.5.10-15

    Figure 3.5.10-15

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    RPSID Name and Ranges

    Step Action
    5 Do you wish to edit the current values of RPSID ranges?
    • If yes, go to Step 6.

    • If no, go to Step 7.

    6 Click in the RPSID Start and End Range columns and edit the values. Then go to Step 11.
    7 Click the <Add New Range> button.
    Result: A blank is inserted to add the new range. Figure 3.5.10-16.

    Figure 3.5.10-16

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Edit RPSID Names and Ranges

    Step Action
    8 Enter the RPSID Name and press the <Tab> key.
    9 Enter the RPSID Start Range and press the <Tab> key.
    10 Enter the RPSID End Range.
    11 Enter or select the effective date (Month, Day, Year) from the drop down menu.
    Note: This date must be a future date.
    Use the <Reset> button to clear the new entries or change "edited" entries back to the original settings.
    12 Do you wish to complete the changes?
    • If yes, click the <Submit> button.

    • If no, click the <Cancel>button to return to the previous menu.

    13 Click the <Back> button to return to the RTR Administrative Functions menu.

3.5.10.8.2  (01-01-2014)
Viewing/Editing Interest Rates (Level 40 Users)

  1. Interest rates are subject to change every three months and should be adjusted accordingly.

    1. Interest rates are used in calculations and report data on both the Daily and Monthly Deposit Timeliness reports. Therefore, changes to the interest rate will affect these reports.

      Note:

      Changes should be done by designated Headquarters (HQ) personnel only.

  2. Follow the steps below to view or edit the interest rates.

    Step Action
    1 Click the <Admin> button at the top of the RTR Home page
    Result: The RTR Administrative Functions menu appears. Figure 3.5.10-17.

    Figure 3.5.10-17

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    RTR Administrative Functions

    Step Action
    2 Click on "View/Edit Interest Rates."
    Result: The Current Interest Rate screen appears. Figure 3.5.10-18.

    Figure 3.5.10-18

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Current Interest Rate

    Step Action
    3 Are changes required?
    • If yes, go to Step 4.

    • If no, go to Step 8.

    4 Click the <Edit Interest Rate> button.
    Result: The Edit Interest Rate screen appears. Figure 3.5.10-19.
    Note: This display will provide fields for the date and interest rate to be changed.

    Figure 3.5.10-19

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Edit Future Interest Rate

    Step Action
    5 Enter the effective month, day and year in the respective columns (or use the drop down menu from each field) to select the future date on which the change(s) will occur.
    Note: This date must be a future date.
    6 Enter the interest rate in decimal format.
    Example: use .0625 for 6.25%.
    Note: The system will not allow changes to the current days interest rate.
    Use the <Reset> button to change the interest rate and effective date back to the original settings.
    7 Do you wish to complete the changes?
    • If yes, click the <Submit> button.

    • If not, click the <Cancel> button to retain the original settings and return to the previous menu.

    8 Click the <Back> button to return to the RTR Administrative Functions Menu.

3.5.10.9  (01-01-2014)
Chapter 4 - Reports

  1. The RTR system will have the ability to generate four types of reports:

    1. Daily Deposit Timeliness Report

    2. Deposit Activity Report

    3. Performance Metrics Report

    4. Reconciliation Report

  2. Only User Group Levels 20, 30 and 40 can generate or have access to some or all of these reports.

  3. This section covers the following topics:

    1. Generating the Daily Deposit Timeliness Report

    2. Generating the Deposit Activity Report

    3. Generating the Performance Metrics Report

    4. Generating the Reconciliation Report

3.5.10.9.1  (01-01-2014)
Generating The Daily Deposit Timeliness Report

  1. The Daily Deposit Timeliness Report provides information on daily deposits made at any of the sites. It is based upon:

    1. Dates

    2. RPSID Ranges

    3. Site Names

  2. This report is used in the measurement of deposit timeliness as required by the Balanced Measures criteria. The report calculates the Lost Opportunity Cost of deposits not made within the required 24 hour period. The formula for this calculation is based on 365 days at an interest rate set by HQ personnel.

    Note:

    Only User Levels 30 and 40 or administrators can access this report.

    1. The formulas in the table below will be used to calculate lost opportunity cost for (1) non-RS-PCC processed payments, and (2) RS-PCC processed payments.

    (1) Non-RS-PCC Payments (2) RS-PCC Payments
    The RTR Software shall calculate the opportunity cost for non-RS-PCC payments using the following formula if the Deposit Date is not equal to the next business day following the Transaction Date: (Deposit Date - the next business day after the Transaction Date) * (Transaction Amount * (interest rate / 365). The RTR Software shall calculate the opportunity cost for RS-PCC payments using the following formula if the Deposit Date is not equal to the next business day following the Transaction Date: (Deposit Date - the second business day after the Transaction Date) * (Transaction Amount * (interest rate / 365).
    The RTR Software shall calculate the opportunity cost for non-RS-PCC payments as zero if the Deposit Date is the next business day following the transaction date, or the same day as the transaction date, or less than the Transaction Date. The RTR Software shall calculate the opportunity cost for RS-PCC payments as zero if the Deposit Date is the next business day after the Transaction Date, the same day as the Transaction Date, or earlier than the Transaction Date.

  3. Follow the steps below to generate the Daily Deposit Timeliness Report.

    Step Action
    1 Click the <Reports> button at the top of the RTR Home page.
    Result: The RTR Reports menu appears. Figure 3.5.10-20a.

    Figure 3.5.10-20a

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Figure 3.5.10-20b

    RTR Report Screen Input Action
    Daily Deposit Timeliness Report Report based upon dates, RPSID Ranges, and Site Names.
    Deposit Activity Report Report based upon date and Site Name

    Note:

    This report requires only a month and year as a run date.

    Performance Metrics report Report based on Date.
    Reconciliation Report Report based on Date.

    Note:

    Option to choose Load or Deposit.

    Local Report Report based upon file name, load time, transfer time, opportunity calculation time, total time, and total number count of deposits, checks, transactions.
    Remittance register Report - F813 Report based on DLN.
    End Point Master Listing Report based on DLN.
    Audit Log Report Report based on User Seid, Manager, Organization Symbols, Event, Audit Status Date, Start and End Date.

    Step Action
    2 Click to select the Daily Deposit Timeliness Report.
    3 Click a report date (Month, Day, Year).
    4 Click the <Submit> button.
    Result: A Daily Deposit Timeliness Report window appears prompting you to select a RPSID Range and Site Name. Figure 3.5.10-21.
    Note: The Site Name reflects the site where the deposit or transaction was made.

    Figure 3.5.10-21

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Daily Deposit Timeliness Report Window

    Step Action
    5 Select a RPSID Range.
    6 Select a Site Name.
    7 Click the <Submit> button.
    Result: The Daily Deposit Timeliness Report appears. Figure 3.5.10-22.
    If no report is available, the following message appears: "Sorry no report is available, please revise your search." Click the <Back> button and try again.

    Figure 3.5.10-22

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Daily Deposit Timeliness Report

    Step Action
    8 Click the <Printer Friendly Version> button.
    Result: A printable version of the Daily Deposit Timeliness Report appears. Figure 3.5.10-23

    Figure 3.5.10-23

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Printable Version of the Daily Deposit Timeliness Report

    Step Action
    9 Click the <Print> button/icon on the browser toolbar to print the report.
    10 Click the <<BACK button to return to the Daily Deposit Timeliness Report screen.
    11 Click the <Reports> button at the top of the page to return to the RTR Reports menu.
    12 To view the report for another date, return to Step 3.

3.5.10.9.2  (01-01-2014)
Generating The Deposit Activity Report

  1. The Deposit Activity Report is a monthly report that calculates percentages of timely deposits within perfect remittances. These reports are based upon date and Site Name. This report is updated daily with each days deposits.

    1. Since the report is based on differences between deposit date and transaction date (received date), the calculations for any given transaction date may change daily.

    2. Additional calculations are added at the bottom to show "Total Timely Deposits" , "Total Untimely Deposits" and "Percent of Deposits Made Timely" . The information is being monitored by the Submission Processing Monitoring section.

    Note:

    Only User Levels 30 and 40 or administrators can access this report.

    Note:

    This report requires only a month and year as a run date.

  2. Follow the steps below to generate the Deposit Activity Report.

    Step Action
    1 Click the <Reports> button at the top of the RTR Home page.
    2 Click to select the Deposit Activity Report.
    3 Click a report date (Month, Day, Year).
    4 Click the <Submit> button.
    Result: A Deposit Activity Report window appears prompting you to select a Site Name. Figure 3.5.10-24.
    Note: The Site Name reflects the site where the deposit or transaction was made.

    Figure 3.5.10-24

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Deposit Activity Report

    Step Action
    5 Select a Site Name.
    6 Click the <Submit> button.
    Result: The Deposit Activity Report appears. Figure 3.5.10-25.
    If no report is available, the following message appears: "Sorry no report is available, please revise your search." Click the <Back> button and try again.

    Figure 3.5.10-25

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Deposit Activity Report

    Step Action
    7 Click the <Printer Friendly Version> button.
    Result: A printable version of the Deposit Activity Report appears.

    Figure 3.5.10-26

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Printable Version of the Deposit Activity Report

    Step Action
    8 Click the <Print> button/icon on the browser toolbar to print the report.
    9 Click the <<BACK button to return to the Deposit Activity Report screen.
    10 Click the <Reports> button at the top of the page to return to the RTR Reports menu.
    11 To view the report for another date, return to Step 2.

3.5.10.9.3  (01-01-2014)
Generating The Performance Metrics Report

  1. The Performance Metrics Report is a report that allows you to view/print past Remittance Transaction Register Performance reports. The RTR system monitors accesses and performances by each level of user groups.

    1. This report is used by HQ personnel to determine if the system meets performance requirements specified. Only User Levels 20 and 40 can access this report.

  2. Follow the steps below to generate the Performance Metrics Report.

    Step Action
    1 Click the <Reports> button at the top of the RTR Home page.
    2 Click to select the Performance Metrics Report.
    3 Click a report date (Month, Day, Year).
    4 Click the <Submit> button.
    Result: A Performance Metrics Report window appears. Figure 3.5.10-27.
    If no report is available, the following message appears: "Sorry no report is available, please revise your search." Click the <Back> button and try again.

    Figure 3.5.10-27

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Performance Metrics Report Window

    Step Action
    5 Click the <Printer Friendly Version> button.
    Result: A printable version of the Monthly Deposit Timeliness Report appears. Figure 3.5.10-28.

    Figure 3.5.10-28

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Printable Version of Performance Metrics Report

    Step Action
    6 Click the <Print> button/icon on the browser toolbar to print the report.
    7 Click the << BACK button to the Monthly Deposit Timeliness Report screen.
    8 Click the <Reports> button at the top of the page to return to the RTR Reports menu.
    9 To view the report for another date, return to Step 2.

3.5.10.9.4  (01-01-2014)
Generating The Reconciliation Report

  1. The Reconciliation Report provides information on daily Loads and Deposits. It is based on:

    1. Site

    2. Deposit Date (for Load); or Date Received (for Deposit)

    3. Date Validated

    4. Number of Transactions

    5. Number of checks

    6. Deposit Total

    7. Number of Valid Images

    8. Number of Invalid Images

    9. Total Number of Images

  2. Follow the steps below to generate the Reconciliation Report.

    Step Action
    1 Click the <Reports> button at the top of the RTR Home page.
    2 Click to select the Reconciliation Report.
    3 Click a report date (Month, Day, Year). Click either Load or Deposit.
    4 Click the <Submit> button.
    Result: A Reconciliation Report window appears. Figure 3.5.10-29a.
    If no report is available, the following message appears: "Sorry no report is available, please revise your search." Click the <<BACK button and try again.

    Figure 3.5.10-29a

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Load Reconciliation Report

    Figure 3.5.10-29b

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Deposit Reconciliation Report

    Step Action
    5 Click the <Printer Friendly Version> button.
    Result: A printable version of the Reconciliation Report appears.
    6 Click the <Print> button/icon on the browser toolbar to print the report. Figure 3.5.10-30a.

    Figure 3.5.10-30a

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Print of the Load Reconciliation Report

    Figure 3.5.10-30b

    This image is too large to be displayed in the current screen. Please click the link to view the image.

    Print of the Deposit Reconciliation Report

    Step Action
    7 Click the <<BACK button to return to the Reconciliation Report screen.
    8 Click the <Reports> button at the top of the page to return to the RTR Reports menu.
    9 To view the report for another date, return to Step 2.


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